Software Engineer, Customer Experience

Join Reducto as an Agent Experience Engineer, where you'll play a pivotal role in enhancing the interaction and journey of our agents. Your innovative contributions will help shape the tools and platforms that empower our team to excel in their tasks. This is a unique opportunity to work at the intersection of technology and user experience in a dynamic environment.

ABOUT THE ROLE:As an AI Engineer at Varick, you will take charge of designing and optimizing the intelligence layer within our enterprise operations. This involves creating agent systems that efficiently handle thousands of transactions, make classification decisions, and learn from human interactions.This position is suited for engineers with extensive experience in LLMs, agent architectures, and evaluation systems. You have successfully developed agent workflows that operate in production, not merely in demo environments. Your expertise includes prompt engineering, retrieval, tool calling, multi-agent orchestration, and the evaluation frameworks necessary for deploying trustworthy AI systems in enterprise settings.WHAT YOU'LL DO:• Design and implement agent architectures that tackle complex enterprise workflows, focusing on multi-step reasoning, tool calling, and exception handling.• Develop and sustain evaluation systems that ensure agent quality, accuracy, safety, and groundedness.• Create robust prompt systems, retrieval pipelines, and context engineering strategies to ensure reliable agent performance.• Establish feedback loops that empower agents to learn from human corrections and enhance their functionality over time.• Optimize inference costs and latency for production workloads to ensure efficiency.• Define and uphold best practices for agent reliability, observability, and governance.• Stay updated with the latest models, frameworks, and research to ensure impactful deployments into production.WHAT WE'RE LOOKING FOR:• At least 3 years of software engineering experience, with a minimum of 1–2 years dedicated to LLM applications or AI systems in a production environment.• Practical experience in constructing agent workflows featuring tool calling, retrieval, and multi-step reasoning.• A profound understanding of prompt engineering, context engineering, and methods to elicit reliable behavior from LLMs.• Experience in developing evaluation systems to assess AI output quality.• Proficient in Python with a solid foundation in backend engineering principles.• You have delivered AI features to actual users and have navigated challenges such as hallucinations, edge cases, accuracy drops, and cost management.• Must be based in San Francisco.

About UsAt Sierra, we are pioneering a transformative platform designed to empower businesses in crafting exceptional, human-centric customer experiences through AI technology. Our primary operations are situated in San Francisco, with expanding offices located in Atlanta, New York, London, France, Singapore, and Japan.Our corporate culture is deeply rooted in five core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These guiding principles shape our actions and define the essence of our work.Our co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from notable tech giants. Bret, currently the Board Chair of OpenAI, has previously served as co-CEO of Salesforce and was a key figure at Facebook. Clay led Google Labs and spearheaded transformative AR/VR initiatives during his extensive tenure at Google.Your RoleAs a Multilingual Agent Experience Designer, you will be instrumental in enhancing and scaling high-quality voice experiences across our global portfolio of AI agents. You will collaborate with cross-functional teams and customer stakeholders to integrate systems thinking, design judgment, and operational excellence, driving improvements in voice quality and facilitating multilingual readiness for more human-like interactions.Enhance the breadth and depth of voice quality: Assess and iterate on voices from various providers across multiple languages and use cases, ensuring clarity, naturalness, and appropriateness in every interaction while continually refining products and systems.Accelerate multilingual readiness and launches: Collaborate with product, engineering, and deployment teams to explore solutions, evaluate options, mitigate risks, and inform voice-related decisions that ensure timely and high-confidence launches across different regions.Establish and implement effective evaluation methods: Develop structured processes for assessing voice performance and interaction quality to help teams make informed decisions and identify issues early on.Collaborate cross-functionally to address voice and interaction challenges: Work alongside engineering, product, and support teams to analyze quality gaps, diagnose root causes, and drive necessary improvements.

ABOUT THE ROLE:As a Full Stack Engineer at Varick Agents, you will play a pivotal role in developing the foundational infrastructure and product interfaces that drive our agent deployments. While this position is not client-facing, your contributions will ensure that each deployment is executed with enhanced speed, reliability, and consistency.This dynamic role requires you to engage with backend services, APIs, data pipelines, and user interfaces. Your responsibilities will include creating the orchestration layer for agent execution and developing the dashboards and controls utilized by clients, ensuring that every line of code you write supports real enterprise operations.WHAT YOU'LL DO:Develop and manage backend services for agent orchestration, tool activation, and workflow execution.Design and implement product interfaces for agent monitoring, human-in-the-loop controls, and client dashboards.Construct data pipelines that integrate with various enterprise systems such as ERPs, CRMs, and data warehouses.Create internal tools that expedite deployment processes and minimize engineering time for individual clients.Ensure the reliability, observability, and performance of production systems.Collaborate closely with Frontend Developers to transform client-specific solutions into reusable platform capabilities.WHAT WE'RE LOOKING FOR:At least 3 years of experience in software engineering, specifically in building production systems.Strong understanding of backend fundamentals including APIs, databases, cloud infrastructure, and distributed systems.Proficiency in full stack development, capable of creating both backend services and the UI that interfaces with them.Production experience with Python.Familiarity with cloud infrastructures such as AWS, GCP, or Azure, including containers, managed databases, and CI/CD practices.A commitment to code quality, testing, and the deployment of stable solutions.HELPFUL EXPERIENCE:Experience integrating with enterprise systems (REST/SOAP APIs, webhooks, ETL pipelines).Knowledge of large language model APIs and agent frameworks.Frontend development experience with technologies like React or Next.js.Experience with Infrastructure as Code tools like Terraform or Pulumi.Background in building multi-tenant SaaS or platform products.Experience in startup or early-stage environments.WHY VARICK:Join an innovative team at Varick Agents where you can make a significant impact through your engineering expertise.

Discover OktaOkta is recognized globally as the premier Identity Company. We empower individuals to securely utilize any technology, on any device or application. With our versatile Okta and Auth0 Platforms, we deliver secure access, authentication, and automation, placing identity at the forefront of enterprise security and growth.At Okta, we embrace a multitude of perspectives and experiences. We seek lifelong learners who can enhance our team with their unique insights rather than merely fulfilling a checklist.Become a part of our mission! We’re creating a future where identity truly belongs to you.As we embark on building the next generation of authentication suitable for the GenAI era, we are in search of a Senior Software Engineer for our AI Developer Experience team at Auth0. This crucial role revolves around extending and enhancing our Auth for GenAI initiative by creating the infrastructure, tools, and developer experiences that enable both human developers and AI agents to construct secure, intelligent applications.Within the Auth0 Emerging Tech division, we thrive on cutting-edge technology. We deliver swiftly without compromising quality. Our dynamic, diverse, and collaborative team values ownership, continuous learning, and innovation.This role is perfect for engineers who relish building solutions for fellow engineers, navigating across tech stacks, and influencing the future of AI integration in production systems. You will work closely with engineering, product, and security teams to make significant advancements in developer tools, agent authentication, orchestration frameworks, and practical demonstrations.

Compass seeks an Office Administrator (Agent Experience Coordinator) for its Pac Heights office in San Francisco. This in-office position shapes the daily environment for agents, clients, and visitors, ensuring a welcoming atmosphere and smooth operations throughout the workday. Key responsibilities Welcome guests, manage mail, and coordinate in-office events to maintain an organized and inviting workspace. Respond to client inquiries and resolve issues by phone, email, or in person. Guide clients as they use Compass technology and tools, offering direct support as needed. Work with the National Onboarding team to help new clients transition smoothly. Handle basic marketing tasks, such as answering questions, creating materials from templates, and connecting clients with specialized resources. Collaborate with colleagues and other departments to share agent feedback and address questions. Provide technical support for office devices, conference room equipment, and company systems. Support administrative needs, including preparing for sales meetings, entering data, and managing office communications. Foster a positive office culture and assist colleagues in adapting to change with a proactive approach. Location requirement This role is fully in-office at the Pac Heights location in San Francisco.

Join Varick Agents as a Staff Engineer, where you will play a crucial role in developing innovative solutions that drive our company's success. We are looking for a highly skilled engineer who is passionate about technology and eager to tackle complex challenges. You will work closely with cross-functional teams to design, implement, and maintain software systems that enhance our operational efficiency and customer satisfaction.

About DecagonDecagon stands at the forefront of conversational AI, empowering brands to create unparalleled customer experiences. Our platform enables leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that facilitate personalized, engaging interactions across voice, chat, email, SMS, and beyond.We envision a world where customer interactions transcend traditional support tickets and hold music, fostering quicker resolutions, richer dialogues, and stronger relationships. Our esteemed investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, share this vision and support our mission.As an in-office company, we are united by our commitment to excellence and rapid execution. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our collaborative work environment and team growth.About the TeamThe Agent Orchestration team is responsible for developing the foundational execution layer that drives every agent interaction. We create systems that coordinate model reasoning, assess agent behavior, and ensure reliability in real-world customer scenarios. Our focus on accuracy, dependability, and speed enables Decagon agents to plan, decide, and act effectively across millions of interactions.About the RoleAs a Senior Software Engineer on the Agent Orchestration team, you will design and develop systems that govern the performance of Decagon agents in real-world conditions. You will tackle complex challenges associated with distributed systems and lay the groundwork for enhancing agent performance, reliability, and quality.This role offers significant autonomy and the opportunity to make a direct impact on the architecture of one of the most sophisticated agent platforms globally.In this role, you will:Develop the execution engine that supports intelligent agents at scale.Design systems that synchronize model reasoning and actions while maintaining speed and accuracy.Enhance reliability through improved testing, observability, and safety measures.Establish foundations that enable teams to evaluate and enhance agent behavior safely and continuously.

About DecagonDecagon stands at the forefront of conversational AI technology, empowering brands to offer exceptional concierge-style customer experiences. Our innovative platform is trusted by industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, enabling them to deploy AI agents that facilitate personalized and engaging interactions across various channels including voice, chat, email, and SMS.We envision a future where customer interactions are transformed from mundane support tickets and waiting on hold to swift resolutions, meaningful dialogues, and enriched relationships. Our commitment to this vision is supported by esteemed investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.Based in San Francisco, we foster an in-office culture that prioritizes excellence and momentum. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our collaborative efforts and collective growth.About the TeamThe Agent Orchestration team is responsible for developing the fundamental execution layer that facilitates every agent interaction. Our systems are designed to orchestrate model reasoning, assess agent performance, and ensure consistent agent behavior in real-world customer scenarios.With a focus on accuracy, dependability, and speed, our work influences how Decagon agents strategize, decide, and implement actions during millions of interactions.About the RoleAs a Senior Software Engineer on the Agent Orchestration team, you will be pivotal in shaping the long-term architecture of Decagon’s agent platform. You will spearhead substantial, multi-quarter projects that define the functionality and scalability of our orchestration engine, enabling engineers across the organization to build effectively upon it.This position is ideal for individuals who excel in technical depth, possess the ability to influence cross-functional teams, and are passionate about developing robust, principled systems that endure. You will collaborate closely with teams in Research, Infrastructure, Product Engineering, and Agent Software Engineering to establish the standards and frameworks that uphold the reliability and intelligence of Decagon agents.In this role, you will:Take ownership of the architecture and ongoing evolution of Decagon's core execution engine for agents.Lead the design of systems that manage complex reasoning and action flows on a large scale.Enhance reliability, testing, and observability standards throughout the orchestration stack.

ABOUT THE ROLE:As a Forward Deployed Engineer at Varick, you will play a pivotal hybrid role that merges engineering prowess with client engagement. You will collaborate directly with enterprise clients, akin to strategists, while also taking on the technical challenge of building solutions. Your responsibilities will include conducting audits, mapping workflows, identifying automation opportunities, and coding the solutions that bring those opportunities to life. You will be the vital link from the initial discovery phase through to deployment.This position demands an individual capable of engaging with C-suite executives, such as CFOs, to analyze their month-end closing processes and then architecting the necessary systems to enhance efficiency. The ideal candidate will possess both the polished client-facing skills and deep technical expertise, as we require a rare blend of both.

Coframe seeks Agent Engineers based in the SF Bay Area to design and build scalable systems focused on generating, testing, and monitoring user interfaces. This position centers on delivering reliable solutions that support a range of products and platforms. Key responsibilities Develop systems that create consistent, production-ready experiences for multiple platforms Implement automated tools for quality assurance and interface monitoring Enable rapid experimentation and ongoing optimization Role impact Agent Engineers at Coframe play a direct role in improving optimization, accelerating experimentation, and achieving measurable results across various products and platforms.

About Us:At DOSS, we are pioneering an AI-native ERP platform designed to revolutionize automation. Our dedicated team has reimagined 50 years of legacy software to significantly enhance the functionality of supply chain, operations, and finance organizations. As we rapidly scale, this is a unique opportunity to make a meaningful impact within DOSS and for our clients!Position Summary:The Agent Engineer role is situated within the product and implementation organization (PMO), focusing on engineering tasks. You will develop tools and productize agents that facilitate the entire DOSS customer lifecycle, from discovery to design, building, user acceptance testing (UAT), going live, and expansion. This position emphasizes systems engineering for agentic software, requiring you to design context, interfaces, instrumentation, evaluation, and reliability to ensure agents can effectively and safely perform real customer tasks consistently.Your mission is to transform ERP implementation into a mechanically scalable process, breaking down knowledge work into computable units manageable by GPUs rather than human intellect. You will play a key role in architecting, instrumenting, and operating this innovative factory.While prior ERP or industry experience can be beneficial, it is not mandatory. Our diverse team comprises individuals from various business and technical backgrounds. What we value most are:Core Responsibilities:Design agent workflows that align with real implementation tasks: intake, reasoning, actions, verification, and handoff across multiple customers and sectors.Create context systems: define what an agent should know, the timing of this knowledge, its grounding, and how to maintain accuracy as customer needs evolve.Productize agent capabilities into reusable components: playbooks, tools, schemas, guardrails, and templates that enhance functionality across clients.Instrument and assess: establish success metrics, develop automated evaluation frameworks, monitor failure patterns, and iterate swiftly.Oversee agents in production: ensure reliability through rollback strategies, escalation paths, audit trails, and continuous improvement cycles with the PMO team.Collaborate closely with PMO and product teams to transform complex business realities into clear, computable representations (data models, process graphs, etc.).

About the Role Aircall is looking for a Product Designer focused on AI Agents to help shape the next generation of user experiences. This role is based in our San Francisco office. What You Will Do Design clear, intuitive interfaces for AI-powered products Work closely with engineers, product managers, and other partners to deliver solutions that feel natural and look polished Ensure every interaction with our AI Agents is user-friendly and visually consistent

About UsAt Sierra, we are revolutionizing customer interactions by harnessing the power of AI to create more human-centric business experiences. Headquartered in the vibrant city of San Francisco, our reach extends globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our company culture is built on core values that drive our mission: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our operations and foster a collaborative environment where innovation thrives.Founded by industry visionaries Bret Taylor and Clay Bavor, Sierra is positioned at the forefront of AI technology. Bret’s impressive background includes serving as Board Chair of OpenAI and co-CEO of Salesforce, while Clay’s expertise stems from 18 years at Google, leading groundbreaking projects in AR/VR and Google Workspace.Your RoleDevelop and Deploy Cutting-Edge AI Agents: You will design and launch high-performance, reliable AI agents that are essential for driving revenue and enhancing customer experiences. These systems are not mere prototypes; they are robust solutions actively utilized across diverse sectors including finance, healthcare, and commerce.Lead the Agent Development Lifecycle: You will oversee the entire lifecycle of AI agents, from initial conception to deployment and ongoing optimization. Your role encompasses building, fine-tuning, and evolving these agents, while setting the standard for best practices in the Agent Development Life Cycle.Collaborate with Industry Leaders: Engage directly with executives from major enterprises to tackle their most critical challenges and create transformative AI solutions. You will also collaborate with innovative startups in Silicon Valley, integrating cutting-edge technology to enhance operational efficiency.

About UsAt Sierra, we are revolutionizing the way businesses engage with their customers through our innovative AI-driven platform. Headquartered in San Francisco, we also have expanding offices in Atlanta, New York, London, France, Singapore, and Japan, fostering a collaborative in-person work culture.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—guide our actions and shape our vibrant culture. We are dedicated to embodying these principles in every aspect of our work.Founded by industry visionaries Bret Taylor and Clay Bavor, we leverage their extensive backgrounds at leading tech companies to drive innovation and excellence in our products.Your RoleAs a vital member of our Agent Development team, you will collaborate closely with Agent Product Managers and Engineers to design, develop, and deploy AI agents capable of managing thousands of customer interactions daily. Your expertise in product strategy, conversational design, and customer insights will be instrumental in creating superior agents that enhance user experiences.Serve as a trusted advisor, guiding clients in shaping their AI strategies.Design, develop, and iterate on conversational AI agents, gaining comprehensive exposure to the product lifecycle.Oversee the execution and successful delivery of complex, high-impact agent development initiatives.Facilitate collaboration among both technical and non-technical stakeholders throughout the agent development process.Foster clear communication and build strong relationships across all stakeholders.Provide data-driven insights to inform strategic decisions for both customers and internal teams.QualificationsExceptional Communication Skills: Proficient in conveying ideas clearly and persuasively, both verbally and in writing.Analytical Mindset: Strong aptitude for data analysis and translating insights into actionable strategies.AI Knowledge: Familiarity with conversational AI technologies and their applications in enhancing customer experiences.Project Management Experience: Proven ability to manage multiple projects simultaneously, ensuring timely delivery and stakeholder satisfaction.

About the RoleIn this pivotal position, you will spearhead the complete development of our core agentic workflow engine and Copilot—an innovative AI assistant designed to facilitate developers in creating and troubleshooting workflows through natural language, transforming abstract intentions into actionable, dependable agents. This role encompasses our backend (Next.js), orchestration layer, and all integrations with LLMs and external APIs.As the current leading tool for constructing workflows using natural language, your mission is to preserve and enhance its status—ensuring it remains swift, reliable, and adept at managing increasingly intricate agentic architectures.This foundational role allows you to establish architectural decisions, reliability benchmarks, and coding patterns that will define the functionality of our core product. Collaborating within a team of five, your contributions will be deployed to tens of thousands of developers on rapid release cycles.What You'll DoTake ownership of the agentic workflow engine: the runtime responsible for executing multi-step, tool-utilizing agent workflows in production.Develop and enhance Copilot—our natural language interface for creating, modifying, and debugging workflows.Design and sustain integrations with LLM providers (OpenAI, Anthropic, Google, local models via Ollama) and external APIs.Architect the orchestration layer that transforms visual flows into reliable, observable agent executions.Establish technical standards for the codebase—covering reliability, testing, code quality, and architectural patterns.Engage across the stack in our Next.js monorepo, delivering to production daily.Troubleshoot complex issues at the nexus of LLMs, distributed systems, and developer tooling.What We're Looking ForA capable generalist engineer with a history of deploying complex distributed systems or developer tools into production.Extensive experience with TypeScript/JavaScript and Bun; familiarity with working in a Next.js monorepo.Proven record of owning and managing production systems—you've been on call, debugged challenging issues, and ensured reliability.Experience integrating with LLMs or building upon foundational model APIs.Demonstrated high agency and ownership—within a small team, you help define the roadmap as much as you execute it.Strong architectural opinions that are adaptable—you prioritize building correctly while maintaining rapid development.Experience with AWS infrastructure is a plus.

Join Whatnot as a Software Engineer focused on inventory experience, where you will play a crucial role in enhancing our inventory management systems. You will collaborate with a dynamic team to build scalable solutions that improve the user experience and streamline operations.In this position, you will apply your technical skills to develop robust applications, implement best practices in software design, and contribute to our mission of delivering exceptional service to our users.

Role overview Notion Labs Inc. seeks a Software Engineer for the Collections Experience team in San Francisco, California. The main focus is on making it easier and more engaging for users to organize and interact with content on the Notion platform. What you will do Design and build new features that improve how collections work and feel for users. Refine current processes to streamline content management and access. Work with engineering, design, and product teams to deliver updates that enhance the platform. Collaboration This role involves frequent teamwork with colleagues from a range of disciplines. Contributions include sharing ideas, reviewing work, and helping develop new features from initial concept through launch.

About the TeamJoin the innovative Answer Experience team at OpenAI, where we are transforming the way users interact with information through ChatGPT. Our multidisciplinary group collaborates across research, engineering, product management, and design to create engaging experiences that integrate intelligence, real-time data, and dynamic visual content. We strive to ensure that every user query is met with the optimal experience.About the RoleWe are seeking a seasoned engineering leader to drive the growth and development of our Answer Experience team.Your Responsibilities:Recruit and mentor a diverse, high-achieving engineering teamCollaborate with research, product, design, and engineering teams to significantly enhance the visual and functional quality of ChatGPT responsesGuide engineers to maximize their contributions and professional developmentFoster an inclusive culture that welcomes all perspectives while encouraging constructive feedback and critical thinkingIdeal Candidate Profile:10+ years of engineering experience, with a minimum of 5 years in engineering managementA passion for developing engaging and essential product experiencesComfortable navigating ambiguity and rapid change, with a proactive approach to problem-solvingProven track record of mentoring engineers to realize their full potentialA strong desire to learn and develop new skills, coupled with the ability to clearly share knowledge with othersExperience in attracting and hiring top-tier talent for competitive technical roles, coupled with the ability to articulate a compelling vision to potential candidatesThis position is based at our San Francisco headquarters, with relocation assistance available for new hires.About OpenAIOpenAI is at the forefront of AI research and deployment, committed to ensuring that advanced artificial intelligence serves the interests of humanity. Our mission is to push the boundaries of AI capabilities while fostering ethical practices and promoting widely beneficial outcomes through our innovative technologies.