Qualifications
5+ years of software development experience. Proficient in managing UNIX-like operating systems, particularly Ubuntu. Experience with containerization technologies like Docker and Kubernetes. Knowledge of security practices in CI/CD pipelines. Familiarity with open-source tools for monitoring, logging, and capacity planning. Experience with cloud platforms such as AWS, Google Cloud, or Heroku. Proficient in Infrastructure as Code (IaaC) tools, including Ansible, Puppet, and Terraform. Adept at diagnosing architectural bottlenecks and resolving complex issues. Strong automation mindset and the ability to navigate intricate systems. Excellent communication and teamwork skills.
About the job
Helpshift is looking for a Software Engineer II focused on Developer Productivity. This hybrid role is based in Pune, Maharashtra, India.
What You Will Do
- Develop and improve internal tools that help teams build and deploy Helpshift products more efficiently.
- Automate build and testing workflows to support a smoother release process.
- Manage packaging and product releases, ensuring reliability and consistency.
- Identify and implement solutions to streamline the software development lifecycle (SDLC).
- Work with technologies such as Jenkins, Docker, Kubernetes, Python, and Ansible to drive tooling improvements.
Tech Stack
- Jenkins
- Docker
- Kubernetes
- Python
- Ansible
Location
Pune, Maharashtra, India (Hybrid)
About Helpshift
Helpshift is dedicated to transforming customer support through innovative technology. We build tools that streamline workflows and enhance productivity for teams worldwide, ensuring our clients can efficiently deliver exceptional service. Join us in shaping the future of customer support!