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TechBiz Global

Full-time|Remote|Remote job

Join TechBiz Global, a leading recruitment service provider, as we partner with top-tier clients to fulfill their hiring needs. We are on the lookout for a dynamic and detail-oriented Software Support Engineer to become a vital member of one of our client's teams. This role offers an exceptional opportunity to advance your career in a cutting-edge environmen…

Mar 26, 2026

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Backline Software Support Engineer

Accela

Full-time|$75K/yr - $80K/yr|Remote|Remote

Note: This is a remote position; candidates must reside in the United States and be legally authorized to work in the U.S. at the time of application.About the Role:Join our dynamic team at Accela as a Backline Software Support Engineer, where you will play a crucial role in resolving complex software issues and ensuring the optimal performance of our products. Your expertise will not only help us troubleshoot but will also guide and mentor our Frontline Engineers, fostering a culture of continuous improvement.Specific Responsibilities:Act as the primary escalation point for unresolved cases from the Frontline team.Reproduce intricate issues within sandbox or test environments to identify root causes.Perform in-depth log analysis, API tracing, and SQL-level data validation.Detect software defects and collaborate closely with Product Management and Engineering teams for debugging, verification, and validation of fixes.Work alongside CloudOps to diagnose infrastructure, performance, or integration challenges.Provide mentorship and technical guidance to Frontline Engineers.Contribute to the creation of internal documentation, technical training, and troubleshooting guides.Engage in post-mortems and defect triage meetings.Identify recurring patterns and escalate systemic product or process issues.

Jan 13, 2026

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Senior Software Support Engineer

ASM International

Full-time|On-site|US > Arizona > Phoenix

Embark on a rewarding journey with ASM, where innovative technology converges with a collaborative work environment.For over 55 years, ASM has led the way in technological advancements, pushing the boundaries of what's possible. With a diverse workforce of over 4,500 employees representing 70 nationalities, our team and our state-of-the-art semiconductor devices significantly impact global trends such as 5G, cloud computing, AI, and autonomous driving. We are more than just a technology company; we are committed to diversity, inclusion, and sustainability, striving to create a positive effect on the world. Our development programs are designed to foster your growth, shaping your future and expanding the horizons of innovation.At ASM, our Software Engineering teams are dedicated to delivering software solutions that yield immediate, measurable results in semiconductor processing equipment operations. The hardware includes robotics, gas valves, temperature controllers, and more.As a Senior Software Support Engineer, your role will be pivotal in diagnosing, replicating, and resolving software issues reported by our customers and within our demo lab.Key Responsibilities:Collect relevant information to investigate issues, reproduce them, identify root causes, and suggest corrective actions.Troubleshoot and resolve software issues, focusing on embedded software for control systems, while effectively triaging mechanical, electrical, and software bugs.Manage escalation calls with field support engineers, ensuring clear communication and effective resolution strategies.

Feb 21, 2026

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Software Engineer - Production Support

Fieldguide

Full-time|Remote|Remote (USA)

Role overview Fieldguide is building a production support function led by engineers. As a Software Engineer - Production Support (remote, USA), this position bridges support, product, and engineering teams. The main focus: diagnose complex product issues, deliver fixes, and strengthen system reliability. This role acts as the technical escalation point, ensuring the support team can resolve problems quickly and thoroughly. Collaboration is central. The team works closely with engineers and support staff to address real-world production incidents, aiming for lasting solutions that improve the customer experience. Main responsibilities Troubleshoot and resolve technical issues Investigate escalated problems across the frontend (JavaScript), APIs, and data layers Reproduce technical issues and identify root causes Analyze system behavior throughout the technology stack Implement fixes and enhancements Develop and deploy small to medium-sized fixes via pull requests Improve system reliability and reduce repeat incidents Contribute to ongoing product improvements Support team collaboration Serve as the technical escalation contact for support representatives Provide clear guidance and resolve technical issues efficiently Enhance debugging processes and contribute to internal documentation Customer feedback and issue closure Translate structured customer feedback into technical tasks Estimate task size using T-shirt sizing (S / M / L) from a technical perspective Identify and deliver small, high-impact fixes for rapid deployment Ensure issues are fully resolved and closed Systemic improvements Spot recurring problems and address their root causes Upgrade logging, observability, and debugging methods Build lightweight tools or scripts to improve operational efficiency

Apr 21, 2026

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Software Support Engineer - Night Shift

Appian

Full-time|On-site|McLean, Virginia

Join Appian as a Software Support Engineer during the third shift, where you'll have the opportunity to work in a dynamic environment, assisting clients with software solutions and enhancing their experience. Your role will involve troubleshooting software issues, providing timely resolutions, and collaborating with the development team to improve our offerings.

Mar 13, 2026

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Principal Software Engineer - Level 3 (Polygraph Required)

Anthem Engineering

Full-time|On-site|Annapolis Junction, MD

Join our dynamic team at Anthem Engineering, where we are at the forefront of prototyping and developing innovative technologies and solutions to address critical issues within our division. Collaborating closely with analysts, we identify workflow challenges and create effective, user-friendly solutions.Our work encompasses a diverse range of applications and services tailored to support various missions, with an environment that is fast-paced and constantly evolving. Over the past year, we have successfully built tools that: Ingest, process, and analyze extensive data sets for high-stakes Presidential initiatives,Directly support forces safeguarding American lives in high-risk situations,Organize, process, and visualize crucial intelligence data, effectively preventing loss of life,Utilize geospatial tools and analytics to identify and track essential assets, andImplement AI/ML algorithms to tackle real-world challenges. Our strong partnership with government clients is integral to our success. They rely on our insights and recommendations, granting us the autonomy to select the best tools for each unique challenge.Each project we undertake presents distinct operational and technological constraints. We leverage a variety of frameworks, libraries, and programming languages to customize our solutions, including: TypeScript and JavaScript,React, Angular, Material UI, Bootstrap, Storybook,Java, Spring Boot,Elasticsearch, MongoDB, MySQL,npm, Webpack, Maven,Jest, JUnit, andGit. We are committed to continuous learning and the adoption of new tools, so adaptability is key. While we don’t expect everyone to know everything, we value a team that is eager to learn and grow together. Onsite work at customer location is required.

Mar 1, 2026

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Flight Support Lead at Engine | Remote

Engine Inc.

Full-time|$50.6K/yr - $70K/yr|Remote|Remote - USA

About EngineAt Engine, we’re revolutionizing business travel, making it more personalized, rewarding, and effortless. For too long, managing travel and expenses has been a tedious and fragmented process — we’re here to change that. We envision a future of travel that is seamless, powered by technology that delights customers at every turn. Our platform integrates corporate travel, a robust charge card, and advanced spend management into one cohesive solution.To bring this vision to life, we are seeking exceptional, mission-driven individuals to help redefine how businesses manage and experience travel.Over 20,000 companies trust Engine to support more than 1 million travelers and facilitate billions in annual bookings. With a positive cash flow and rapid growth, we combine exclusive Engine-only rates, industry-leading rewards, and smart automation to help businesses save money while providing world-class personalization and convenience.Supported by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, receiving accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.Your Mission:As a vital member of the Engine team, you will thrive in an environment where innovation meets collaboration. Here’s what you will oversee:Deliver expert-level support and manage escalations from Member Support regarding flight operations, ticketing intricacies, and booking challenges.Employ your deep expertise in GDS (Amadeus) and NDC reservation systems to identify errors, rectify failures, and assist with complex bookings.Hold a comprehensive understanding of airline policies concerning schedule adjustments, voluntary changes, and Irregular Operations (IROPS) to facilitate timely and accurate decision-making.Work alongside internal teams and external airline partners to create and implement training and continuous learning initiatives for BPO staff.Maintain a thorough grasp of airline regulations, procedures, and industry standards to ensure compliance and operational precision.Analyze trends in escalations to pinpoint recurring issues and propose process enhancements or training requirements.Act as a liaison between BPO teams and operational stakeholders to optimize communication and elevate service quality.Document resolutions, workflows, and best practices to develop a knowledge base for ongoing team reference.Engage in cross-functional projects aimed at optimizing flight support.

Apr 29, 2026

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Principal Engineer - Travel Management at Engine

Engine

Full-time|$174.8K/yr - $242K/yr|Remote|Remote - USA

About EngineAt Engine, we are revolutionizing the way businesses approach travel, making it more personalized, rewarding, and straightforward. For far too long, managing travel and expenses has been complex and disjointed — and we are here to change that. We envision a future where travel is seamless and driven by technology that enhances customer experience at every turn. This is why we are developing a platform that integrates corporate travel, a dynamic charge card, and modern spend management in one comprehensive solution.To turn this vision into reality, we seek extraordinary, mission-driven individuals to help us reshape how businesses manage and experience travel.With over 20,000 companies relying on Engine to support more than 1 million travelers and billions in annual bookings, we are cash flow positive and experiencing rapid growth. Our unique Engine-only rates, industry-leading rewards, and intelligent automation empower businesses to save money while delivering world-class personalization and convenience.Backed by prominent investors such as Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, earning accolades including the Deloitte Fast 500 and Built In’s Best Places to Work.Your MissionAs a Principal Engineer at Engine, you will significantly influence the technical direction of our platform as we transition from monolithic applications to a distributed architecture. Your collaboration across teams will be vital in defining service boundaries, ensuring system coherence, and guiding the evolution of our platform while prioritizing scalability, performance, and maintainability.What You'll DoDefine and advocate for architectural best practices, assisting teams in designing services that are modular, maintainable, and aligned with long-term business objectives.Lead the transition from monolithic systems to distributed architectures, ensuring scalability, resilience, and long-term maintainability.Shape the technical roadmap, collaborating with engineering leaders to drive key decisions regarding service design, data flow, and system interactions.Address technical challenges head-on, working with engineers to resolve complex issues and guarantee top-quality implementations.Mentor and inspire engineers, fostering a culture of robust engineering principles, service ownership, and thoughtful system design.Collaborate across teams to ensure alignment and drive project success.

Apr 29, 2026

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Software Engineering Manager, Rider Support Tools

Zoox

Full-time|On-site|Foster City, CA

Join Zoox as an Engineering Manager to spearhead the development of innovative tools that enhance our autonomous ride-sharing service. The Rider Support Tools team is essential in fulfilling Zoox's vision—providing safe and seamless autonomous mobility globally.In this pivotal role, you'll oversee the creation of systems that ensure the safe and efficient operation of our expanding fleet of autonomous robotaxis while guaranteeing an exceptional experience for our riders. You will collaborate closely with product managers, designers, QA engineers, and remote operators to deliver scalable full-stack web applications that monitor and support our fleet, enhance in-vehicle visualization systems, and facilitate real-time rider assistance.If you thrive on tackling unique, cross-disciplinary challenges and are passionate about leading initiatives that have a tangible impact on the future of transportation, we invite you to apply for this transformative role.

Jan 16, 2026

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Software Engineer II - Active Support

StubHub Inc.

Full-time|$165K/yr - $200K/yr|Hybrid|New York, New York, United States

StubHub is dedicated to revolutionizing the global live event experience. From first-time attendees to seasoned event-goers, we aim to provide an exceptional journey from the ticket search to entry at the venue. Our commitment extends to our sellers, whether they are fans listing a single ticket or promoters of major tours, ensuring StubHub is the most secure and convenient platform for ticket sales for millions worldwide.About the Active Support Team:The Active Support team is innovating post-purchase interactions. Our goal is to address as many customer inquiries as possible instantly, without requiring a live agent, while ensuring top-tier service when human assistance is necessary.About the Role:As a Software Engineer II (Backend), you will develop 0-to-1 features for our AI-enhanced chatbot, crafting guided experiences that empower customers to resolve issues directly through chat using OpenAI and Claude. You will play a vital role in the customer journey, managing orders, ticket exchanges, and refunds, positively affecting millions of users globally.Location: Hybrid (3 days in office/2 days remote) – New York, NY What You'll DoBuild and scale intelligent systems from the ground up, shaping the future of automated customer support on a global scale.Develop agentic AI that acts on behalf of users, delivering swift and intelligent issue resolution.Create state-of-the-art backend solutions that facilitate millions of customer interactions worldwide.Collaborate with cross-functional teams to launch innovative features that transform the live event experience.Why You'll Love this TeamExposure to AI-Driven User Experiences: Gain practical experience in building real-world products that incorporate and showcase AI capabilities.Collaborative Engineering Environment: Work alongside passionate professionals in a supportive atmosphere.

Mar 2, 2026

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IT Service Desk Support Technician

Engine

Full-time|$62.9K/yr - $87K/yr|Hybrid|Tempe, Arizona, United States

About EngineAt Engine, we are revolutionizing business travel by making it more personalized, rewarding, and straightforward. For years, managing travel and expenditures has been a daunting and fragmented process — we are here to change that. We believe that the future of travel should be seamless, supported by technology that enhances the customer experience at every touchpoint. This is why we are developing a platform that integrates corporate travel, a robust charge card, and modern spend management into one cohesive solution.To bring this vision to life, we are seeking exceptional, mission-driven individuals to help redefine how businesses manage and experience travel.Over 20,000 companies already trust Engine to support more than 1 million travelers and billions in annual bookings. Our cash flow positive business model, coupled with rapid growth, allows us to offer exclusive Engine-only rates, industry-leading rewards, and intelligent automation, enabling businesses to save money while providing world-class personalization and convenience.Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, earning accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.About the RoleWe are in search of a highly motivated IT Service Desk Technician who is ready to make an immediate impact. This role is crucial for delivering exceptional technical support, both in-office and remotely, ensuring our team operates efficiently and effectively.This position requires an in-office presence, and applicants must currently reside in the designated geographic location (hybrid in our Tempe, Arizona office).Your MissionAs a member of the Engine team, you will play an essential role in a dynamic environment where innovation meets collaboration. Here’s what you will be responsible for:Incident and Request Fulfillment: Manage support tickets adhering to target SLAs and KPIs, ensuring optimal service for our business partners while maximizing system uptime.Technical Support and Consultation: Act as a trusted advisor to internal business partners, providing technical support for laptops, printers, conference rooms, office networks, and applications.User and Asset Management: Assist with onboarding and off-boarding of users, lead new hire training sessions, and ensure timely delivery of hardware and access.Collaboration & Business Tools: Serve as the go-to resource for inquiries regarding key systems such as Google and Zoom.

May 4, 2026

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Remote Technical Support Engineer for Innovative Software Solutions

hospitable

Full-time|$48.4K/yr - $121K/yr|Remote|Remote — Remote, Oregon, United States

At Hospitable, we are revolutionizing the way Airbnbs manage their bookings through our cutting-edge software that empowers hosts to optimize their rental experiences.We invite you to explore our Applicant Handbook, where you can learn more about our company culture, recruitment process, and the innovative work we do.We believe that exceptional talent is found in diverse backgrounds and experiences, and we are committed to fostering a bold, risk-taking environment where challenges are met with collaborative solutions.Our customers appreciate our dedication and frequently provide us with insightful feedback, which we use to enhance our product and services.Join us for our upcoming Townhalls on YouTube to get a glimpse of our vibrant community.We are currently looking for a Technical Support Engineer to serve as a vital link between our Customer Support and Engineering teams.Your ResponsibilitiesAs a Technical Support Engineer, you will collaborate with our dedicated Customer Support team to develop systems and tools that enhance customer service delivery at scale. Your role will be dynamic, involving technical troubleshooting, project development, and contribution to a large-scale Laravel Nova setup that facilitates our support operations.This position is ideal for someone passionate about creating back-end solutions that drive operational efficiency. You will gain comprehensive exposure to our entire codebase, ensuring your contributions impact various aspects of our product.Design, develop, and maintain internal tools using Laravel and Laravel Nova to enhance the productivity of our Customer Support team.Create Laravel endpoints and functionalities that support our AI-driven customer service tools, actively engaging in coding rather than merely configuring interfaces.Implement systems and automated workflows that yield benefits across multiple teams.Draft and update technical documentation and help articles.

Apr 8, 2025

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Embedded Software Engineer | Ground Support Equipment

BETA Technologies

Full-time|On-site|South Burlington, VT

Join BETA Technologies, where our enthusiasm for aviation and dedication to sustainability converge to transform electric aviation. Every team member contributes to a vibrant and inclusive culture aimed at making a positive impact on the environment and the communities we serve.We are looking for an entry-level Embedded Software Engineer who is passionate about developing their skills in embedded systems. This hands-on role will involve investigating field failures, conducting root-cause analysis, validating firmware releases, and ensuring the high quality of our ground-based charging systems.

Jan 21, 2026

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Senior Software Engineer - Support Tooling (APAC/AMER)

Supabase Inc.

Full-time|Remote|Remote

About the RoleWe are seeking a skilled Software Engineer to join our dynamic Support Tooling team at Supabase. In this role, you will play a pivotal part in developing and enhancing the internal systems that facilitate our support and operational workflows.You will collaborate closely with the Support, Infrastructure, and Engineering teams to create tools that bridge the gap between incoming support tickets and their resolutions. Your work will encompass the development of internal dashboards, automation of ticket processes, integration with platforms such as Front, Slack, and Linear, and the implementation of innovative AI-driven workflows that minimize manual tasks, allowing support engineers to concentrate on more complex and impactful issues.This position is perfect for individuals who thrive in asynchronous and fast-paced environments and are enthusiastic about creating internal tools for a rapidly growing engineering and support organization.ResponsibilitiesDevelop and maintain internal tooling that empowers Support and Engineering teams to efficiently investigate, debug, and resolve customer challenges.Collaborate with Support leads and other internal stakeholders to transform real-world pain points into scalable and reliable tools.Take ownership of our primary internal admin dashboard, ensuring the maintenance of existing functionalities and contributing to its future frontend architecture.Design, implement, and uphold ticket automation processes, including rule-based workflows, webhook-driven background tasks, and cross-tool integrations.Enhance and refine an AI agent along with associated workflows to automate repetitive ticket handling, empowering support engineers to focus on more critical issues.Develop and sustain integrations with third-party systems, including Front, Slack, Linear, and various incident management tools.Guarantee reliability, observability, and operational safety for essential internal systems, which includes participating in an on-call rotation.

Feb 5, 2026

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Senior Software Engineer - Support Automations

Retell AI

Full-time|On-site|San Francisco Bay Area

ABOUT RETELL AIRetell AI is at the forefront of revolutionizing call centers with innovative voice AI technology, utilizing first principles to redefine customer interactions.In just 18 months since our inception, thousands of companies have adopted Retell's AI voice agents to manage sales, support, and logistics calls that previously required extensive human teams. Supported by prestigious investors such as Y Combinator and Alt Capital, we have rapidly scaled to $36M ARR with a lean team of 20, up from $5M at the start of 2025.Our vision for 2026 is to create a modern customer experience (CX) platform where entire contact centers are powered by AI, moving beyond basic automation that relies on constant human intervention to intelligent AI “workers” that operate as frontline agents, quality assurance analysts, and managers, continuously executing, monitoring, and enhancing customer interactions.As we grow, we seek passionate builders eager to tackle challenging technical problems, accelerate progress, and make a genuine impact within one of the fastest-growing voice AI startups.Join us in shaping the future.Ranked among the top 50 AI applications in a16z's list: https://tinyurl.com/5853dt2x#4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Also recognized as a top-ranking startup on: https://leanaileaderboard.com/ABOUT THE ROLEAs a Senior Software Engineer - Support Automations at Retell, you will take charge of the technical support for our advanced, agentic voice AI platform. This hands-on leadership role involves personally troubleshooting complex customer issues, developing AI agents and automations, and guiding a growing team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring exceptional reliability, swift resolutions, and scalable support as Retell expands.This position is perfect for someone who thrives on solving intricate technical challenges in high-pressure environments, engages directly with customers, and enjoys building systems and teams from the ground up.

Jan 26, 2026

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Support Software Engineer - Robotic Systems

HavocAI

Full-time|On-site|Greater Boston

About Us:At HavocAI, we are pioneering the field of collaborative autonomy, where teams of machines work autonomously to tackle complex human challenges. As the foremost leader in autonomous surface vessels, we cater to a diverse array of defense and commercial maritime operations. Our commitment to innovation and rapid growth drives us to seek individuals who are enthusiastic about problem-solving, eager to push boundaries, and dedicated to making the world a safer place. Join us in our mission!About the Role:We are looking for a dedicated Support Software Engineer to join our dynamic team and deliver essential technical support for our autonomous surface vessel operations. In this entry-level position, you will play a crucial role in diagnosing and resolving system issues, facilitating remote deployments, and collaborating with our autonomy, hardware, and software teams to enhance system reliability. This role is high-impact and offers significant visibility, requiring excellent communication skills, adaptability, and a proactive approach.Key Responsibilities:Provide Tier 1–2 support for remote maritime autonomy deployments, troubleshooting issues with onboard systems including ROS, networking, system processes, and payloads.Monitor live missions and logs, responding to any irregularities during operations, which may require off-hours or weekend support due to global mission schedules.Effectively communicate with internal teams and field operators to gather diagnostic data and propose solutions.Utilize tools such as Linux terminal, Balena, ROS, and Docker to address and resolve system-level challenges.Assist in preparing software images, provisioning hardware, and configuring telemetry and communication channels.Contribute to the enhancement of internal tools, automation, and documentation to ensure swift and smooth deployments.Participate in rotational support outside of standard business hours.

Apr 13, 2026

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Senior Software Engineer

Spry Methods

Full-time|On-site|Quantico, VA

Position OverviewSpry Methods is actively searching for a skilled Senior Software Engineer to join our team and provide exceptional support to a federal client based in Quantico, VA.The ideal candidate will possess extensive hands-on experience in software testing best practices and defect management processes. You will have a proven track record of delivering accurate estimates while ensuring the delivery of high-quality products within the defined scope.

Dec 19, 2025

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Software Engineer - US Navy Above Water Sensors Support

Sigma Defense Systems

Full-time|$150K/yr - $175K/yr|On-site|Washington, District of Columbia, United States

Sigma Defense Systems is hiring a Software Engineer to support the US Navy Above Water Sensors portfolio in Washington, DC. This role provides technical, engineering, and cybersecurity expertise for Navy radar, combat systems, and sensor programs. Projects move from early concept exploration through engineering development, testing, production, and ongoing sustainment, following Adaptive Acquisition Framework pathways. Key Responsibilities Analyze systems and advanced technologies used in Navy sensor and combat system programs Assist with software implementation and integration Contribute to engineering trade studies and technical documentation Support testing and evaluation activities throughout the system lifecycle Additional Information This position depends on Sigma Defense Systems being awarded the relevant contract. Any offer will be contingent on a successful contract award. Equal Opportunity Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apr 23, 2026

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Software Support Specialist

Storable

Full-time|Remote|United States

Storable is looking for a Software Support Specialist to join the remote Support team in the United States. This role centers on providing helpful, friendly, and personalized assistance to customers using Storable’s suite of self-storage products. Role overview The Software Support Specialist serves as a key contact for customers, bridging knowledge gaps and resolving a range of technical issues. The position calls for strong analytical skills, empathy, and the ability to think critically when facing both routine and unique challenges. Some issues will have established solutions, while others may require new approaches and creative problem-solving. Schedule Remote, United States Monday through Friday 9:00 AM – 6:00 PM EST Weekends off (Saturday and Sunday) Key responsibilities Engage primarily with customers by phone, registering and tracking incidents in the CRM system. Handle a small number of support cases via email and follow up with customers as needed. Classify incidents by severity and priority, using available resources such as the Knowledge Base and manuals to resolve them. Investigate and solve incidents without known solutions, collaborating with team members when necessary. Contribute to and update internal Knowledge Base and community resources. Take ownership of assigned requests, providing regular status updates to both customers and support teams, and managing request timelines. Ensure compliance with service level standards set by Technical Support management. Handle interruptions and switch between tasks efficiently while meeting deadlines. Incident escalation Troubleshoot technical issues using product knowledge and established support processes. Collaborate with Senior or Principal Support Engineers on complex cases. Replicate and document reported bugs in the bug tracking system. Escalate cases to Escalation or R&D Engineers as needed.

Apr 28, 2026

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Enterprise Technical Support Engineer

Lovable

Full-time|On-site|Boston

TL;DR - We are seeking an Enterprise Technical Support Engineer to provide exceptional, personalized support to our most significant clients. You will tackle intricate product and identity challenges, collaborate directly with enterprise teams, and translate real-world feedback into enhanced playbooks and product advancements.Why Choose Lovable?Lovable empowers individuals and teams of all sizes to develop software using any programming language. From solo entrepreneurs to Fortune 100 enterprises, millions rely on Lovable to swiftly transform raw concepts into tangible products. As we lead a transformative shift in software development, you will have a unique opportunity to revolutionize the digital landscape. With over 2 million users across more than 200 countries, Lovable is enabling innovation, automating tasks, and bringing ideas to fruition. And we are just at the beginning of this journey.Our compact, highly talented team is establishing a company that will define this generation from our base in Stockholm. We value ownership, rapid execution, and collaboration with humility. We seek individuals who are deeply passionate, deliver results quickly, and are eager to make a significant impact.Key ResponsibilitiesDeliver personalized support — diagnose and resolve complex customer issues related to design systems, connectors, authentication, and project publishing.Foster relationships with enterprise teams — serve as the trusted technical advisor for administrators, product leaders, and AI advocates utilizing Lovable for extensive user bases.Advocate for our customers — replicate issues, perform initial triage, document clear bug reports, and prioritize resolutions that quickly address customer needs.Conduct troubleshooting across the tech stack — from SSO/SAML/SCIM to REST APIs and integrations.Establish repeatability — compile solutions, identify patterns, and document insights in internal runbooks, transforming them into customer-facing resources, guidelines, and best practices.Uphold our service level agreements — respond to urgent incidents and participate in an on-call rotation to assist customers outside standard hours.Track key metrics — report on essential Product and Support operations metrics (time to first response, time to resolution, deflection, root-cause analysis).Your Qualifications3-5+ years in a customer-facing technical role (technical support, technical account management, solution engineering).Proficiency in troubleshooting complex technical issues across various platforms and systems.Strong communication skills to effectively convey technical concepts to non-technical stakeholders.Experience with API integrations and enterprise software solutions.

Apr 10, 2026

Software Engineer - Production Support

Experience Level

Qualifications

About the job

Main responsibilities

Troubleshoot and resolve technical issues

Implement fixes and enhancements

Support team collaboration

Customer feedback and issue closure

Systemic improvements

About Fieldguide

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