Software Engineering Team Manager - Help Experience

Join MongoDB's Observability team as a Senior Lead of Engineering, where you'll take charge of our comprehensive observability systems. This pivotal role involves overseeing operational metrics, visualizations, logs, traces, and alerts that are essential for monitoring the performance and health of our customers' MongoDB deployments. We seek a results-driven leader with high standards and a proven track record of managing large engineering teams in designing, building, and operating complex distributed systems at scale, ensuring strict service level objectives (SLOs) for security, durability, availability, and performance.The tens of thousands of customers relying on our Observability stack for monitoring their database clusters and generating crucial alerts are counting on your expertise. As MongoDB Atlas and its supporting infrastructure expand rapidly, we must continuously innovate and scale our systems to meet the growing demand for high-cardinality observability data. For instance, our systems must adeptly handle tens of billions of metrics time series, while processing petabytes of logs, traces, and events.We pride ourselves on a strong culture of inclusivity, diversity, and collaboration. If you aspire to be a deeply technical leader on a collaborative team that leverages low-level systems expertise to build the foundational infrastructure of a widely-used database, we invite you to join us!We are looking for candidates located in Dublin, as we support a hybrid working model.

The MongoDB Customer Observability Team comprises a diverse group of contributors dedicated to empowering users to effectively manage MongoDB at a global scale. We are responsible for MongoDB Atlas, our database-as-a-service solution and the fastest-growing product, enabling users to deploy globally distributed MongoDB clusters in just minutes. We are on the lookout for a Senior Software Engineer to join our team and address exciting challenges in the Observability domain. In this role, you will help develop tools and platforms that enhance our users' understanding of the health and performance of their MongoDB deployments. Your contributions will include collecting metrics, monitoring slow queries, and providing actionable insights, such as index and schema recommendations that enhance the speed, efficiency, and overall reliability of databases. This position offers a unique opportunity to influence engineering excellence across both aspects of observability, leveraging innovative technologies developed within the Customer Observability group while directly contributing to our customers' success and the success of our product teams. If you are passionate about large-scale systems, diving deep into telemetry data, and building impactful tools both internally and externally, we would love to welcome you to our team! We are specifically looking for candidates based in Dublin to fit our hybrid working model.

Join MongoDB as a Senior Staff Engineer, where you will be pivotal in designing, developing, and managing our comprehensive Observability stack that serves both internal and external users. Our Observability stack is critical for monitoring database clusters, providing actionable alerts to protect vital workloads relied upon by tens of thousands of customers. You will contribute to a team responsible for the metrics, visualization, logging, tracing, and alerting systems that enhance the MongoDB platform's reliability and performance.As the demand for high-cardinality observability data grows alongside MongoDB Atlas, you will innovate and scale our systems to handle immense data volumes, processing billions of metrics time series and petabytes of logs and events. Our technology stack features tools and languages such as VictoriaMetrics, Splunk, Flink, WarpStream/Kafka, Java, and Golang. You'll collaborate closely with Software Engineers, Product Managers, and Site Reliability Engineers to promote best practices in service instrumentation and monitoring.We pride ourselves on fostering a culture of inclusivity, diversity, and teamwork. If you aspire to be a technical leader within a collaborative environment that leverages low-level systems expertise to build foundational infrastructure for a widely-used database, we invite you to apply and help us create a faster, more reliable, and highly observable database system.

Join TOMRA Food as a Project Engineering Team Lead! In this pivotal role, you will oversee and mentor a talented project engineering team, ensuring the timely and budget-conscious delivery of high-quality customer projects. You will spearhead technical execution and collaborate with cross-functional teams to ensure that engineering deliverables align with our exceptional company standards. As a leader and technical expert, you will drive innovation and continuous improvement within our Customer Solutions Delivery department.Key Responsibilities:1. Leadership and Team Management:Lead, mentor, and develop a multi-disciplinary team of engineers.Assign tasks based on individual skills and project needs.Promote a collaborative environment with effective communication and professional growth.2. Technical Project Management:Oversee customer engineering projects from inception to completion.Create comprehensive project plans detailing timelines, resource allocation, and budgets.Monitor project performance to ensure compliance with goals, schedules, and quality standards.Identify risks and develop strategies to mitigate them, ensuring project success.Provide updates on project progress and challenges to senior leadership and stakeholders.3. Technical Guidance:Offer technical direction and support for project teams.Ensure engineering solutions adhere to industry standards, safety regulations, and client specifications.Conduct design reviews, technical analyses, and feasibility studies to foster innovative solutions.Stay updated on industry trends and emerging technologies, integrating best practices into project execution.4. Stakeholder Management:Collaborate with departments such as R&D, production, procurement, and quality for seamless project execution.Liaise with external clients, vendors, and contractors to ensure deliverables meet contractual obligations.Address any engineering issues that arise throughout the project lifecycle.

The MongoDB Customer Observability Team is a dynamic and diverse group dedicated to empowering users to manage MongoDB at a global scale. We develop MongoDB Atlas, our leading database-as-a-service solution, allowing users to deploy globally distributed MongoDB clusters in mere minutes. We are on the lookout for a Software Engineer 3 to join our team and take on exciting challenges within the Observability domain. Your contributions will include developing tools and platforms that enhance our users' understanding of their MongoDB deployments' health and performance. This encompasses collecting metrics, monitoring slow queries, and providing actionable insights, such as index and schema suggestions that enhance the speed, efficiency, and reliability of their databases. This role offers a unique opportunity to drive engineering excellence across various observability dimensions, utilizing technologies developed within the Customer Observability group and directly impacting the success of our customers and product teams. If you are passionate about large-scale systems, analyzing telemetry data, and building impactful tools, we would love to welcome you to our team! We are specifically looking for candidates who are based in Dublin, as we operate under a hybrid working model.

Join Us in Transforming Hospitality for the Better!The hospitality industry presents numerous challenges – tight margins, excessive waste, and overworked teams. But there’s a solution, and that’s where Nory comes in.Our CEO, Conor, has experienced these struggles firsthand. After founding and successfully scaling Mad Egg in Ireland, he realized the need for a streamlined solution. Frustrated with outdated systems, cumbersome spreadsheets, and endless paperwork, he set out to create the tool he wished he had from the beginning.Nory is an innovative restaurant management system that integrates real-time data with AI-driven predictive analytics, empowering operators to take control of their margins. Covering everything from food preparation to forecasting, it provides operational intelligence that enables restaurants to operate with consistency, reliability, and profitability. The outcome? Flourishing restaurants, improved job satisfaction, reduced waste, and healthier profit margins. Discover more about our mission here.We’re just getting started. Following a successful Series B funding round led by Kinnevik, our team has expanded to over 80 talented individuals across Ireland, the UK, Spain, and New York, with demand exceeding all expectations.The OpportunityWe are seeking a dedicated Engineering Team Lead to join our dynamic Inventory team. This is a crucial component of the Nory operating software, essential for managing COGS, gross profit, financial reporting, and facilitating automated ordering and reconciliation at scale. Your team will ensure the reliability of Nory’s inventory data daily, making it robust enough for enterprise finance teams and aligned with our 2026 AI vision.In this hands-on leadership role, you will balance technical ownership with team leadership, delivering a reliable and impactful product. Learn more about the role of an Engineering Team Lead here.You will be comfortable working across both backend and frontend systems. We are stack-agnostic in our hiring, valuing strong engineering fundamentals and the ability to learn rapidly. Our current technology stack includes Python, FastAPI, React, TypeScript, Node.js, AWS (Fargate, Aurora, SQS), Postgres, MongoDB, and Docker.

Established in 1971, Mulberry has its origins in Somerset, England. Over the past fifty years, we have evolved into a renowned British lifestyle brand celebrated for our commitment to exceptional quality and innovative design, encapsulating the essence of the Mulberry Spirit.Our commitment to sustainability has been at the core of our brand ethos since our inception. In recognition of our purpose-driven approach, we proudly achieved B Corp Certification in 2024.Though we are now a global brand, our foundational values remain unchanged; we are dedicated to enhancing our positive impact on people and the planet. Our team embodies honesty, dynamism, and a sense of community.If you resonate with these values, we invite you to become part of our team.At Mulberry, our Supervisors are referred to as 'Team Leads' because they must possess a passion for people, a determination to deliver an extraordinary customer experience, and a willingness to learn and develop both themselves and others. We encourage you to become an expert in your field and to be enthusiastic about contributing to our 'Back to the Mulberry Spirit' strategy.What we seek from you:Customer Focus:- You will foster a welcoming and enjoyable environment for both customers and your team.- You will be dedicated to delivering an engaging and memorable customer experience in your store and inspiring your team to do the same.- You will be culturally attuned; understanding how Mulberry integrates into the broader context of life and art around us, and use this insight to captivate our customers.- You will cultivate and maintain vital customer relationships through instore CRM tools to support you and your team.Team Development:- You will assist in creating a high-performing team where diversity is celebrated, and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - both internally and externally.- You will promote dynamic discussions, inviting ideas and diverse perspectives to foster creativity and collaboration.

Role Overview MongoDB is hiring a Team Lead for Site Reliability Engineering, with a focus on the Storage Layer Service. This position is based in Dublin. What You Will Do Lead efforts to improve the reliability and performance of the Storage Layer Service. Work closely with teams across the company to deliver solutions that support both user experience and operational goals. Guide and support engineers as they address technical challenges in the storage layer. Collaboration This role involves regular collaboration with other engineering groups and stakeholders to identify opportunities for improvement and implement changes that make a measurable impact.

About Us:At Web Summit, we strive to create meaningful connections that transform the tech landscape. Recognized by Forbes as 'the best tech conference on the planet', our events facilitate essential dialogues between innovators, investors, and thought leaders from around the world.Join us as we expand into new markets, fostering global connectivity, addressing critical issues, and empowering communities while minimizing our environmental footprint.We believe that to build a better company, we must invest in our people, seeking out the most ambitious and driven individuals to join our team.About the Team:Our Investors Team plays a crucial role in enhancing investor participation at our global conferences. We collaborate with a diverse range of investors, from local angel investors to representatives from prestigious venture capital firms like Andreessen Horowitz and Sequoia Capital.Our mission is to manage relationships with investors and optimize their engagement before, during, and after our events across four continents, creating lasting connections with leading decision-makers in the tech industry.

Join Intercom, a pioneering AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands out as the most advanced customer service AI, enabling organizations to provide round-the-clock, flawless customer support, thus revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk, forming the Intercom Customer Service Suite, which offers AI-driven assistance for intricate queries necessitating human oversight.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Our commitment to pushing boundaries, rapid development, and delivering unmatched value to our customers drives us forward.What’s the opportunity?As a Senior Engineering Manager at Intercom, you will lead the Billing Team, responsible for the critical systems that enable customer purchasing, usage metering, accurate billing, revenue recognition, and financial flow. This pivotal role within Growth Engineering requires close collaboration with Pricing & Packaging, Order, Self-Service, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You will ensure clarity, focus, and execution across this essential platform, while nurturing a culture of ownership, accountability, and high standards.What will I be doing?Guide and expand a team dedicated to developing and enhancing Intercom’s billing, subscription, invoicing, and metering functionalities, forming the backbone of our revenue and monetization strategies.Oversee and enhance the reliability and operational excellence of Billing systems, ensuring high quality and responsiveness during incidents.

Join our dynamic team at Catalyx as a Supply Chain Customer Service Team Lead, located at our customer site in Dublin. This pivotal role will involve leading our dedicated Customer Service Team, ensuring top-notch service delivery while engaging closely with our clients.About Catalyx:Catalyx is a leading machine vision and automation company committed to integrating cutting-edge technology with skilled personnel to assist global manufacturers and logistics firms in achieving superior quality and efficiency. With over thirty years of experience, our team has been transforming operational processes across highly regulated industries through innovative technology applications and expert support. Our presence spans 9 global offices, comprising over 550 professionals and successfully completed 3,000 projects to date. Discover how we continue to redefine possibilities at www.catalyx.ai.We pride ourselves on being a trusted partner in offering world-class lifecycle services tailored for regulated and high-risk sectors. Our relentless pursuit of innovation and excellence empowers life science and other highly regulated organizations to enhance their operational efficiency and achieve success. We are dedicated to developing our on-site teams to further advance customer operations.Key Responsibilities:Lead and manage the Catalyx Customer Service Team on-site, fostering a performance-oriented environment.Engage in one-on-one interactions to monitor and enhance employee performance.Oversee daily operations and coordination of Customer Service Coordinators.Act as the primary escalation point for any issues arising within the Customer Service Team.Coordinate and maintain the sales order processing functions, including orders, acknowledgments, invoicing, and credits.Respond to customer and sales team inquiries promptly and effectively.Support the commercial team with timely responses to their inquiries.Develop familiarity with products and processes to facilitate swift responses to customer inquiries.Participate in regular business reviews and meetings, both virtual and in-person, related to defined customer portfolios.Collaborate with distribution to ensure adherence to schedules.Work with manufacturing teams to ensure timely schedule adherence.Coordinate with commercial, manufacturing finance, and financial shared services to ensure accuracy in material and customer master setups.

Catalyx is on the lookout for a dynamic and experienced Supply Chain Customer Service Team Lead to be a part of our dedicated team at our Dublin customer site.About Us:At Catalyx, we are a pioneering machine vision and automation company committed to integrating innovative technology and skilled personnel to assist global manufacturers and logistics firms in achieving unparalleled quality and efficiency. With over thirty years of experience, our team has excelled in optimizing operational processes across various highly regulated sectors. Our global presence encompasses 9 offices with over 550 professionals and 3,000 projects successfully executed. We are dedicated to solving complex process challenges and consistently push the boundaries of what is possible. For more details, visit www.catalyx.ai.As a trusted partner for high-risk and regulated markets, we are devoted to delivering exceptional lifecycle services. Our commitment to continuous innovation enables us to empower life science and other regulated organizations to enhance their operational efficiency and drive success. To support this mission, we are focused on enhancing our on-site teams to advance customer operations effectively.

Exciting Opportunity AwaitsDaft.ie stands as the premier property portal in Ireland, dedicated to simplifying the process of buying and selling homes for everyone nationwide. With a staggering audience of over 3 million monthly users engaging with our website and apps, our mission is to revolutionize the property market experience. If you are eager to contribute to meaningful initiatives impacting countless individuals daily, this position is tailored for you.We are on the lookout for a Product Design Team Lead who possesses a blend of design leadership and business insight. In this role, you will oversee and nurture our design team while remaining actively engaged in the design process, influencing how millions of users interact with property listings each day. This is a unique chance to steer design efforts for Ireland’s foremost property marketplace, producing outcomes that enhance user experience and drive business growth.Key ResponsibilitiesElevate the Design FunctionLead, mentor, and motivate a talented team of product designers, encouraging professional growth, teamwork, and accountability.Establish high standards for design quality and execution, integrating creativity with practical business considerations.Develop and refine design processes that align with product delivery timelines, ensuring that design serves as a key strategic partner rather than a mere supporting function.Enhance Marketplace Experience and Commercial PerformanceCollaborate with Product Managers to design user experiences that boost engagement, conversion rates, and advertiser satisfaction.Leverage research and analytics to pinpoint friction points along the user journey and identify high-impact opportunities that align with Daft’s commercial objectives.Work closely with Product, Engineering, and Commercial teams to harmonize user value with business goals.

Join Primark as a Data Platform & Engineering Lead and drive the evolution of our data architecture and engineering practices. In this pivotal role, you will lead a dynamic team focused on building robust data platforms that support our expansive retail operations. Your expertise will guide the development of innovative data solutions, ensuring data integrity, scalability, and availability.

COMPANY OVERVIEWKKR is a prestigious global investment firm specializing in alternative asset management, capital markets, and insurance solutions. Our mission is to deliver compelling investment returns by adhering to a patient and disciplined investment strategy, employing exceptional talent, and fostering growth in our portfolio companies and communities. KKR manages investment funds that focus on private equity, credit, and real assets, and collaborates with strategic partners that oversee hedge funds. Our insurance subsidiaries provide retirement, life, and reinsurance products under the stewardship of Global Atlantic Financial Group. References to KKR’s investments encompass the activities of its managed funds and insurance entities.Role SummaryWe are in search of a Lead Engineer to spearhead the design, execution, and management of our Atlassian Jira and ServiceNow (SNOW) platforms, with a strong emphasis on system integration and CMDB governance. This crucial role will facilitate the creation of streamlined workflows across technology and operations teams, enhancing service management, change control, and cross-platform automation.

Join Our Innovative Database Experience (DBX) TeamThe Database Experience team is dedicated to creating the libraries and tools that empower developers in their daily work with MongoDB. Our goal is to enhance developer adoption, satisfaction, and retention by providing a dependable and enjoyable interface.We are actively seeking a skilled engineer to join our PHP team based in Dublin. You will collaborate with a team of three engineers to optimize and drive the adoption of MongoDB within the PHP community.This role supports a hybrid working model for candidates located in Dublin.Your ResponsibilitiesMaintain and enhance the MongoDB PHP Extension.Collaborate with the libmongoc team to architect APIs utilized by the PHP driver.Engage with PHP core developers to stay informed on updates in the PHP language.Assist our Developer Relations, Documentation, and Education teams in generating high-quality resources for PHP developers.Pursue speaking and writing opportunities to actively engage with the PHP community.Are You the Right Fit?You thrive on developing libraries that enable developers to build and deploy applications more efficiently.You believe developers deserve superior tools for database interaction.You champion testing and agile software development practices.You are passionate about Open Source and committed to giving back to the community.You enjoy working within a small, distributed team across Ireland, France, Germany, and the Netherlands.Required Qualifications5+ years of experience in PHP development.3+ years of experience managing PHP extensions.Strong understanding of relational and non-relational database systems.Familiarity with testing methodologies and static analysis.Excellent English communication skills, both written and verbal.Preferred QualificationsExperience contributing to the PHP project.Proficiency with build tools such as autotools and make.Hands-on experience with MongoDB and its document model.Success MetricsWithin three months, you will effectively contribute to daily tasks, including bug fixes, feature implementations, and thorough code reviews.Within six months, you will influence the roadmap and lead the design of new features.

Join MongoDB as a Lead Engineer in Dublin, where you will play a pivotal role in driving innovative projects while leading a team of talented engineers. You will be responsible for designing and implementing cutting-edge solutions that enhance our products and services.Your expertise in software development and engineering principles will be crucial as you mentor junior engineers and collaborate with cross-functional teams. This is an exciting opportunity to make a significant impact within a leading technology company.

Join our innovative DoorDash Labs team as a Senior Operations Specialist, where you'll lead a group of dedicated operators in optimizing robotic solutions for last-mile logistics. In this pivotal role, you will foster a culture of excellence and accountability while ensuring operational goals are consistently met. Apply your leadership, communication, and problem-solving skills to enhance our daily operations and support a service that impacts millions.

Join Toast, a leading restaurant technology platform, as a Senior Principal Software Engineer in the Team Agent division. In this pivotal role, you will spearhead the development of innovative software solutions that empower restaurant operators to thrive in an increasingly digital world. Your expertise in software engineering will guide the team in building robust, scalable applications that enhance operational efficiency and improve customer experiences.