Qualifications
Key Responsibilities
Lead the development and enhancement of customer-facing support products and services from inception to completion.
Promote disciplined software engineering practices, including automated testing, code reviews, and the creation of clear, maintainable code and documentation.
Manage and mentor a diverse team of skilled individual contributors across varying levels of seniority.
Actively participate in the professional growth of team members through regular one-on-one meetings, constructive feedback, and coaching.
Collaborate with a robust cross-functional team, including members from Product, Design, Data, and Customer Operations.
Work alongside Design, Product, and Engineering teams to strategize and implement a significant product roadmap.
Ideal Candidate Profile
Over 5 years of experience delivering web applications within extensive codebases with multiple contributors.
At least 2 years of experience leading a product engineering team of four or more engineers.
Proficiency in translating technical concepts for non-technical stakeholders through effective documentation and presentations.
Strong technical acumen to navigate the trade-offs involved in product engineering decisions.
A manager dedicated to fostering an inclusive culture that emphasizes psychological safety and technical excellence.
About the job
Squarespace is seeking an accomplished Engineering Team Manager to spearhead the Dublin division of our Help Experience team. Our mission is to empower the growth of our customers’ businesses through a cohesive support platform, while enhancing the operational efficiency of our Customer Operations division. Your contributions will directly impact over 500 advisors and 1 million customers who rely on our suite of support tools monthly.
In this pivotal role, you will partner with Product and Design leaders to steer the engineering team in executing technical enhancements across our application portfolio. You will oversee the development of new applications, augment existing features, and maintain strategic clarity with stakeholders in Engineering, Data, Product, and Customer Operations.
You will mentor engineers at various experience levels, articulate and implement technical strategies with cross-functional teams, and align our business objectives with customer needs as we expand our support platform into new markets and products.
This is a full-time hybrid position, requiring in-office presence three days a week at our Dublin office, while reporting to the Engineering Manager based in NYC.
About Squarespace
Squarespace is a leading platform that empowers individuals and businesses to create stunning websites and establish their online presence. With a focus on user experience and customer satisfaction, Squarespace combines design and technology to offer integrated solutions that drive business growth.