Software Escalation Engineer

Thorlabs seeks an Engineering Technician I to join the Modifications team in Newton, New Jersey. This entry-level position supports engineering projects and helps carry out product modifications. Role overview As part of the Modifications team, this role involves hands-on assistance with ongoing engineering projects. The position offers the opportunity to work alongside experienced team members and learn technical skills on the job. What you will do Assist with product modifications as directed by senior staff Support engineering projects through practical tasks and collaboration Contribute to project progress while developing technical knowledge Requirements Interest in engineering and product modification Willingness to learn from experienced colleagues Ability to work on-site in Newton, New Jersey

Thorlabs, Inc. designs and manufactures photonics solutions used in research and technology worldwide. With over 3,000 employees, the company supports a collaborative culture where technical skills and new ideas are valued. The Newton, New Jersey location seeks an Engineering Technician I for product development in high-tech areas such as Precision Optics and Specialty Fiber Optics. Role Overview The Engineering Technician I supports product development, maintenance, and quality assurance activities. Working closely with experienced engineers, this role involves hands-on tasks and technical documentation for a range of photonics products. Occasional travel to other Thorlabs sites or customer/vendor locations may be required. What You Will Do Learn about thin film coatings, lenses, fiber optics, polarization optics, prisms, gratings, opto-mechanics, collimators, isolators, spectroscopy accessories, and microscopy sub-assemblies. Create solid models and technical drawings, generate controlled documents, and enter data based on design proposals. Prepare technical documentation, including qualification and acceptance test procedures, reports, and maintenance manuals. Coordinate between engineering and manufacturing to address issues or suggest improvements. Communicate with vendors and purchasers regarding supplied components, services, and equipment. Track and manage project changes and issues. Assist with lab testing, manufacturing, quality assurance, and planning tasks as needed. Update supervisors on work status, challenges, and progress. Support product development through market analysis, application research, customer requests, manufacturing capabilities, cost, capacity, and sales projections. Help ensure product manufacturability, repeatability, and availability. Assist engineers and production teams with testing and data collection. Make drawing and documentation updates as assigned. Work with production staff to resolve manufacturing and design issues and suggest cost-saving measures. Location This position is based in Newton, New Jersey.

Join Thorlabs, a leader in the design and manufacturing of cutting-edge photonics components, instruments, and systems that are revolutionizing the world. With a dedicated team of over 3,000 employees globally, we empower groundbreaking research and foster innovation.Whether you are just starting your career or have years of experience, Thorlabs offers a dynamic environment where you can grow, take ownership of your responsibilities, and contribute meaningfully from day one. We value diverse talents and perspectives that drive our success and invite motivated individuals eager to make a difference in a vibrant, fast-paced culture.As an Assembly Technician I, you will collaborate with a skilled team to manufacture high-quality photonics products. Your responsibilities will include kitting, assembly, and conducting in-process measurements.Key Responsibilities include:Operate in a production area with processes of low to moderate complexity.Prepare batches by gathering necessary components and preparing materials such as epoxies.Perform basic assembly of products utilizing mechanical fasteners and various adhesives.Learn to conduct visual and mechanical measurements of parts using metrology devices like eye loupes, microscopes, calipers, micrometers, and indicators.Execute visual alignment of components with the help of alignment jigs, visual indicators, and laser test stations.Package products for the next processing step or for final customer delivery.Handle and clean specialty fiber optics, precision optics, and mechanical components.Sort and count parts and materials accurately.Inspect parts and materials for defects.Understand written work instructions and technical drawings to manufacture final products meeting the highest quality standards, aiming for zero scrap or rework.Maintain accurate records in our Manufacturing Database.Engage in Continuous Improvement initiatives.Adhere to company safety protocols and maintain a clean and organized workspace.In addition to the essential duties listed, all employees are responsible for:Meeting company standards for quality and quantity of work continuously.Following company policies and procedures regarding workplace behavior during all job functions.The company reserves the right to modify or assign additional duties as necessary.

At Thorlabs, we are dedicated to propelling scientific discovery through our innovative components, instruments, and systems. Our commitment to advancing photonics technologies reflects our belief that science and innovation can significantly enhance the world around us. We continuously invest in educational outreach and sustainable practices, fostering a brighter future for our customers, employees, and communities. We value the unique contributions of each team member and strive to cultivate an engaging and dynamic work environment.As a Thin Film Coating Technician I, you will join a collaborative team focused on manufacturing high-quality photonics products. Under the guidance of experienced colleagues, your responsibilities will encompass material preparation, machine operation, and conducting in-process measurements. While primarily based in Newton, NJ, you may occasionally be required to assist at other Thorlabs locations.Key Responsibilities:Operate within a production environment that involves moderately complex processes.Prepare raw materials for processing and ensure proper inventory management.Perform routine maintenance and servicing of assigned machinery.Execute basic loading and unloading of thin film coating vacuum deposition equipment.Utilize technologies such as resistive, electron beam, ion assist, and sputtering to create coatings on glass and crystal materials, including anti-reflection coatings, beamsplitters, mirrors, and filters.Learn to use metrology devices for visual and mechanical measurement of components.Handle and clean specialty fiber optics, precision optics, and mechanical components.Sort, count, and inspect materials for quality assurance.Understand and follow written work instructions and technical drawings to meet high-quality production standards with a goal of zero scrap or rework.Maintain accurate records in our Manufacturing Database.Engage in continuous improvement initiatives and adhere to safety protocols while maintaining a clean workspace.In addition to the core responsibilities, all employees are expected to meet Thorlabs' standards relating to work quality and productivity, while upholding company policies regarding workplace behavior.

At Thorlabs, we are dedicated to pushing the boundaries of scientific advancement through innovative components, instruments, and systems that we design and manufacture. We believe in the transformative power of science and technology to enhance the world, and we are committed to advancing photonics technologies that positively impact our customers, employees, and communities. With a focus on educational outreach and sustainable business practices, we continuously strive to invest in a brighter future. Our team is comprised of unique individuals whose contributions are vital to our success, and we seek passionate individuals who will thrive in our dynamic, fast-paced environment.As a Photonics Solutions Engineer I, you will serve as a crucial technical resource, supporting our sales team in various technical sales initiatives. In this role, you will leverage your technical acumen to bridge communication between our customers and our engineering and manufacturing teams. While this position is based in Newton, NJ, occasional travel to other Thorlabs locations may be required.• Collaborate with Field and Inside Sales teams to provide technical expertise during lead qualification and opportunity development.• Engage directly with Thorlabs customers to gather requirements for custom requests and effectively communicate our capabilities and technical services.• Partner closely with internal engineering and manufacturing teams to ensure that custom solutions meet customer needs.

At Thorlabs, we are committed to propelling scientific advancements through the innovative components, instruments, and systems we design and manufacture. We firmly believe in the transformative power of science and innovation to enhance the world around us. Our dedication to advancing photonics technologies is evident in our efforts to positively impact our customers, employees, and communities. Through educational outreach and sustainable business practices, we continually invest in a brighter future. We value the unique contributions of each employee and strive to create a fun, fast-paced work culture where great people can thrive.The Automation Machining Technician II will play a critical role in our ongoing transition towards fully automated machining processes for both new and existing product lines within our machine shop. Ideal candidates will possess robust Toolmaking and Manual Machinist skills, with proficiency in operating manual mills, lathes, and grinders, in addition to Haas CNC 3-axis milling machines. Responsibilities will include constructing and modifying production component tooling fixtures to facilitate automation in production.Though primarily based in Newton, NJ, the role may occasionally require visits to other Thorlabs locations.Key Responsibilities:Machine new components and repair tooling fixtures to support CNC automation production.Monitor and inspect machined components to ensure accuracy against specified standards outlined in technical drawings.Maintain cleanliness in the work area, including performing preventative maintenance on CNC machinery.All employees are expected to:Consistently meet company standards regarding productivity and quality of work, adhering to all company policies, procedures, and safety protocols.Follow company directives regarding professional conduct while completing job tasks and assignments.The company reserves the right to assign additional duties as needed.Physical Demands:This position may involve active work, including standing or sitting for extended periods, and repetitive tasks. The role may require exerting up to 50 lbs. of force occasionally. Employees will be regularly exposed to moving mechanical parts, and may encounter potentially hazardous chemicals or fumes, though proper ventilation systems are in place to mitigate any harmful effects. Work environments can occasionally be noisy.

Thorlabs is dedicated to advancing scientific innovation through the design and manufacture of top-notch components, instruments, and systems. Our belief in the transformative power of science fuels our commitment to developing photonics (light-based) technologies that benefit our customers, employees, and communities. Through educational outreach and sustainable business practices, we are continually investing in a brighter future. We understand that each employee brings unique talents to our team, and we strive to create an environment where everyone can thrive in our dynamic, fast-paced culture.The Glass R&D Technician plays a pivotal role in the fabrication of ultra-high purity glass preforms used in optical fibers. This position involves preparing raw materials, melting and casting glass, as well as etching and polishing glass preforms. The technician will work under the guidance of the Glass Fabrication Manufacturing Engineering Supervisor on production tasks, process improvement initiatives, and research and development projects. A strong comfort level in a highly technical laboratory environment is essential, with a focus on precision and adherence to established procedures. While the position is based in Newton, NJ, occasional travel to other Thorlabs locations may be required.Key Responsibilities:Manufacture fluoride glass for optical fiber preformsGrind and prepare raw material crystalsWeigh and mix powder batchesMelt raw materials and cast fluoride glass preformsChemically etch cast glass pieces for surface preparationClean and maintain glass manufacturing equipmentMaintain inventory of lab supplies, raw materials, and consumablesAccurately document all manufacturing data in the Manufacturing Execution System (MES)Strictly adhere to safety and PPE protocols while handling hazardous materialsParticipate in cross-training and perform other essential functions as assignedAdditional Responsibilities:• Consistently meet company standards for quality and quantity of work, ensuring compliance with all policies and procedures.• Uphold workplace behavior standards while executing job duties and assignments. The company reserves the right to modify or assign additional duties as necessary.Physical Requirements:This role may require standing or sitting for extended periods and performing repetitive tasks. The technician may need to lift and move materials as part of their work.

Join our team at BMW as an Automotive Technician, where your skills will shine in a dynamic and innovative environment. We are seeking passionate individuals who are eager to work on cutting-edge automotive technology. In this role, you will diagnose, repair, and maintain a variety of vehicles, contributing to our commitment to excellence in customer service and vehicle performance.

Nielsen Kia of Newton in Newton, NJ invites military veterans with mechanical experience to join the Automotive Technician Apprenticeship. This full-time position is part of the Kia Veterans Technician Apprenticeship Program (VTAP), designed to support veterans as they move into automotive service careers. VTAP is a one-year, competency-based apprenticeship developed by Kia America. Apprentices gain hands-on experience in a dealership environment while working toward Kia Service Technician certification. The program is approved for the GI Bill®, so eligible veterans may receive a Monthly Housing Allowance (MHA) during training. What the Apprenticeship Involves Apprentices collaborate with experienced technicians and service staff, building technical skills for diagnosing, servicing, and repairing Kia vehicles. Training, tools, and ongoing support are provided throughout the program to help veterans become skilled automotive technicians. Key Responsibilities Diagnose, maintain, and repair Kia vehicles, including engines, transmissions, steering, suspension, brakes, HVAC, and electrical systems. Perform vehicle inspections, diagnostics, and mechanical repairs using Kia diagnostic procedures and equipment. Complete repair orders and warranty documentation according to Kia and dealership standards. Test drive vehicles to confirm repair quality, using appropriate diagnostic tools and equipment. Work with service advisors and shop foremen to support a positive customer experience. Maintain a safe, organized, and efficient work area, following dealership safety protocols.

ABOUT VEG Founded in 2014, Veterinary Emergency Group (VEG) is dedicated to providing support to pet owners during their most critical moments. Our commitment to revolutionizing the emergency veterinary experience has led to rapid growth, resulting in a nationwide network of hospitals that are accessible 24/7, 365 days a year. We strive to enhance the emergency care journey for pets, their owners, and our team members—our VEGgies! At VEG, we empower you to pursue your aspirations in veterinary emergency medicine. Our open-concept hospitals allow you to engage with a diverse array of emergency cases, including exotic animals, and our customer-centric approach ensures that both pets and their owners receive the exceptional care they deserve. We are also committed to creating an enriching work environment for our VEGgies, where every team member feels valued and supported. We offer unparalleled opportunities for growth and mentorship, allowing you to develop in your career and make a meaningful impact. VEG has been recognized as a Great Place to Work® in 2025 and 2026. THE PROGRAM At VEG, we are passionate about nurturing the next generation of veterinary technicians through our Veterinary Technician Student Externship Program. This hands-on, immersive experience in emergency medicine pairs you with our credentialed emergency veterinary technicians. As an extern, you will be actively involved in the action—asking questions, trying new techniques, and experiencing the dynamic environment of the emergency room. From patient triage to diagnostics and inpatient care, you’ll gain insights into the realities of emergency medicine and discover if it aligns with your career goals. This opportunity will help you build a strong foundation, ignite your passion, and connect you to a larger purpose. WHAT YOU’LL DO Learn from leading professionals in the emergency veterinary field. Partner with a credentialed emergency veterinary technician for mentorship and on-the-job training. Shadow and assist with triage, outpatient visits, diagnostics, anesthesia, inpatient care, and more. Practice the skills outlined in your school’s proficiency checklist under expert guidance. Experience the teamwork, pace, and dedication that characterize emergency care at VEG. Evaluate if pursuing a career as an ER superhero is your next step.

ABOUT VEG Founded in 2014, Veterinary Emergency Group (VEG) has been dedicated to revolutionizing the emergency veterinary experience for both pets and their owners. Our mission is to provide exceptional care during critical moments, challenging traditional norms to create a supportive and effective environment for our team and clients. With 24/7 availability and multiple locations across the country, we are committed to enhancing the emergency care experience. At VEG, we empower you to pursue the veterinary emergency career of your dreams. Our open-concept hospitals facilitate a diverse range of emergency cases, including exotics, while our customer-centric approach ensures that both pets and their owners receive the compassionate care they deserve. We prioritize our team members' experiences as much as our patients'. At VEG, you will find a work environment that encourages growth, values your contributions, and provides unmatched learning and mentorship opportunities. Join us in making a difference every day! VEG has been recognized as a Great Place to Work® for 2025 and 2026. THE JOB As a per diem Emergency Credentialed Veterinary Technician, you will become an integral part of our emergency care team, where every moment is crucial. You will manage a variety of cases ranging from minor to critical emergencies, working closely with our veterinarians to deliver top-quality, empathetic care. Your responsibilities will include triage, diagnostics, treatments, anesthesia, monitoring, and critical care nursing, all while providing reassurance to pet owners during their most challenging times. This position is ideal for a motivated individual eager to apply and expand their skills in a dynamic environment while making a meaningful impact. WHAT YOU’LL DO Provide exceptional care to every patient and caregiver, ensuring they feel valued and supported during their visit. Act promptly to deliver nursing care, treatments, and emotional support from initial triage through to discharge. Administer medications, monitor vital signs, and perform critical procedures, including IVs and blood transfusions. Collaborate effectively with the team, contributing to treatment plans and maintaining smooth operations. Be prepared to perform CPR as trained, joining our team of RECOVER-certified professionals.

Thorlabs, Inc. seeks a Purchaser Planner I to join the team in Newton, New Jersey. This entry-level position plays a key role in supporting purchasing operations and ensuring inventory stays aligned with production demands. Key responsibilities Handle purchasing tasks to keep materials and supplies available when needed Coordinate with other departments to understand and fulfill inventory requirements Track inventory levels, aiming to prevent shortages and minimize excess stock What helps people succeed in this role Strong attention to detail and comfort with analytical tasks Ability to collaborate and communicate clearly across teams Interest in supporting the needs of a production-focused environment

Join our dedicated team at Alliance Animal Health as a Veterinary Kennel Technician! In this vital role, you'll care for animals, maintain cleanliness in the kennel, and assist veterinarians with various tasks. Your passion for animal welfare and your attention to detail will ensure that our furry patients receive the best care possible.

Pearce Services seeks an Experienced HVAC Technician to support commercial HVAC systems at telecom shelters located on cell tower sites in the Newton, New Jersey region. This position involves servicing, repairing, and maintaining critical cooling equipment that supports telecommunications infrastructure. The role is suited for those who are self-motivated, responsible, and willing to travel as part of their work in the telecom industry. What you will do Diagnose, troubleshoot, and repair cooling systems, including installing or replacing components as needed. Conduct performance checks and routine maintenance on HVAC equipment. Handle additional maintenance or upgrades to HVAC systems during off-season periods. Respond to service calls promptly, including emergency situations. Complete daily work reports accurately and submit them on time. Operate and maintain a motor vehicle in compliance with Pearce Services policies and insurance requirements. Requirements Level 2 or Universal EPA Certification is required. Minimum of 3 years of HVAC maintenance experience, ideally in commercial environments. Basic understanding of electronic, mechanical, and electrical components, including refrigeration systems, is preferred. Note: Duties may be adjusted based on business or client needs.

Key Responsibilities:As a Registered Veterinary Technician, you will be instrumental in providing exceptional care to our animal patients. Your duties will encompass animal restraint, triage for incoming patients, collection and analysis of lab samples, diagnostic imaging, and the management of both medical and hospitalized cases. You will also be responsible for administering medications, effectively communicating treatment plans with clients, assisting in surgical preparation, and managing anesthesia during procedures.It is essential to be comfortable with potentially unpleasant odors and noises, as well as the risk of bites, scratches, and exposure to animal waste or communicable diseases.At Newton Animal Clinic, we value your professional growth and provide numerous opportunities for both virtual and hands-on training, enabling you to enhance your skills and advance your career.

Join Our Team as an Emergency Credentialed Veterinary Technician! Signing Bonus of up to $10,000 Based on Experience!At the Veterinary Emergency Group (VEG), we're not just another emergency veterinary service; we're here to revolutionize the pet care experience. Founded in 2014, VEG is dedicated to enhancing the emergency care journey for both pets and their owners. With hospitals operating 24/7, 365 days a year across the nation, we prioritize creating a supportive and efficient environment for our team—our VEGgies.As an Emergency Credentialed Veterinary Technician, you’ll be at the forefront of veterinary emergency care, working in a dynamic environment where you'll handle a variety of cases from minor to critical emergencies. You’ll collaborate closely with our skilled veterinarians and support staff, providing compassionate and high-quality care to our patients and their families during their most challenging times. If you're passionate about helping others and eager to further your career in veterinary medicine, we want to hear from you!

At Thorlabs, we are dedicated to pushing the boundaries of science by designing and manufacturing innovative components, instruments, and systems. Our commitment to advancing photonics technologies aims to create a positive impact on our customers, employees, and communities. Through educational outreach and sustainable practices, we invest in a brighter future. We celebrate the uniqueness of each employee and strive to cultivate an environment where individuals can thrive in our dynamic and enjoyable workplace.The Inside Sales Representative I plays a vital role in empowering our customers by delivering outstanding service, in-depth brand knowledge, and customized solutions. This position involves qualifying leads, overseeing customer accounts within a designated region, and actively pursuing new business opportunities to meet revenue targets. As a primary point of contact, the Inside Sales Representative will build and nurture customer relationships, execute sales campaigns, and maintain data integrity within the Thorlabs CRM platform.While this role is based in Newton, NJ, occasional travel to other Thorlabs locations may be required.Key Responsibilities: Act as the main liaison for key accounts in the assigned region, ensuring effective communication and relationship management. Coordinate and qualify incoming leads to foster regional growth. Identify and develop sales opportunities through proactive prospecting and research to achieve revenue objectives. Maintain and update CRM data, including leads, opportunities, and sales campaigns. Collaborate with internal teams to facilitate targeted sales initiatives. Handle volume pricing requests and provide timely responses to customer inquiries. Effectively communicate Thorlabs’ services and tailored solutions. For Academic & Government Research: Promote and manage the New Lab Program by qualifying leads and assisting with the onboarding of new accounts. Enhance customer experience by providing E-Procurement solutions. Work with the sales admin team to support quotes and order escalations. Travel to universities and government labs for relationship development as necessary.

Thorlabs, Inc. is hiring a Mechanical Shop Inspector I to join the team in Newton, New Jersey. This role centers on inspecting mechanical components and assemblies to confirm they meet company quality standards. The position works closely with both engineering and production teams to help maintain consistent product quality. What you will do Inspect mechanical parts and assemblies, checking for compliance with required specifications Carry out quality control checks at different stages of the production process Work with engineering and production staff to resolve quality-related issues Location This position is based at Thorlabs' facility in Newton, New Jersey, United States.

At Thorlabs, we innovate and manufacture components, instruments, and systems that revolutionize the world by advancing key photonics (light-based) technologies. With a committed team of over 3,000 professionals globally, Thorlabs plays a pivotal role in groundbreaking research and real-world innovations.Whether you are at the beginning of your career or bringing extensive experience, you will discover opportunities to grow, take initiative, and contribute meaningfully from your first day. We value the unique talents and perspectives that each employee brings, and we are looking for motivated individuals who are eager to make an impact in a dynamic and enjoyable environment.The Analytics Engineering Supervisor will collaborate with business and IT stakeholders to define, govern, and deliver reliable analytical assets that facilitate enterprise decision-making. This role is pivotal in designing and managing semantic models, metric definitions, and analytical frameworks to ensure uniformity, precision, and scalability across our analytics ecosystem. Acting as the primary liaison between business stakeholders and technical data teams, the Supervisor will translate business inquiries into clearly defined KPIs, metrics, and reusable semantic structures. This position is essential in structuring analytics assets for self-service reporting, minimizing duplication, and enhancing trust in enterprise data. The Analytics Engineering Supervisor will also establish enterprise standards for semantic modeling and metric definition, collaborating with Data Engineering to ensure that data pipelines and datasets support scalable and reliable analytics solutions. Furthermore, this role prepares the organization for advanced analytics capabilities, including AI and machine learning, by enforcing consistent data definitions, governance practices, and reusable analytical structures. While the primary location is in Newton, NJ, occasional duties at other Thorlabs locations may be required.