About the job
Aquant develops an Agentic AI platform designed for service organizations that work with complex equipment. The platform combines industry expertise with intelligent agents, supporting service teams by making institutional knowledge more accessible. By analyzing data from sources such as manuals and technician notes, Aquant helps streamline troubleshooting, speed up training, reduce operational costs, and position service as a revenue generator. More details can be found at www.aquant.ai.
Role overview
The Solution Architect at Aquant works directly with customers to turn their challenges into practical AI agents, workflows, and scalable solution designs. This role blends solution architecture, engineering, AI design, and project management in a customer-facing setting.
What you will do
- Translate customer pain points into AI agents, workflows, and decision-support tools that address real business needs.
- Design solution architectures that include data sources, integrations, APIs, orchestration, retrieval, guardrails, human-in-the-loop processes, and deployment strategies.
- Lead or contribute to building technical prototypes and proofs of concept to quickly demonstrate business value.
- Collaborate with Product, Engineering, Customer Success, and Delivery teams to guide solutions from discovery through implementation and user adoption.
- Oversee technical scoping and planning, including requirements, assumptions, dependencies, risks, timelines, and stakeholder alignment.
- Serve as a trusted advisor to customers, clearly explaining technical trade-offs to both technical and non-technical audiences.
- Focus on business outcomes such as faster resolution times, improved first-time fix rates, better remote resolution, higher adoption, and enhanced customer experiences.
- Create reusable assets, reference architectures, playbooks, and industry-specific patterns to support efficient solution delivery.
- Ensure solutions are scalable, secure, transparent, and compliant with customer governance requirements.
Location
This role is based in Newton, MA.
