About the job
Join Our Team!
- The Solution Operations Manager at Tossplace is part of the Solution Sales Team.
- This team deeply understands Tossplace's business model and POS-based product structure, collaborating with a variety of stakeholders including customers, agents, and internal teams to drive execution.
- We don’t just create contracts; we think critically about how solutions are applied in real customer environments and how they translate into business outcomes.
- The Solution Operations Manager is responsible for overseeing the entire post-sales process, ensuring solutions are quickly integrated and operate smoothly for our clients.
- Your role will involve leading problem-solving initiatives and executing solutions throughout the implementation, operation, and performance improvement phases.
Your Responsibilities:
- Manage the collaborative journey with clients from installation to stabilization of Tossplace products, proactively resolving any issues that arise.
- Effective communication and close collaboration with various internal and external stakeholders are essential during this process.
- Address operational issues that arise post-implementation to create a stable operating environment.
- Develop guide materials to help customers better understand and effectively propose solutions.
- Plan and execute demo and presentation programs aimed at enhancing understanding of Tossplace solutions.
Who We're Looking For:
- A candidate with practical knowledge of the offline payment industry (VAN, POS solutions, etc.) and experience in customer management is essential.
- You should be adept at responding quickly to customer requirements and coordinating opinions among internal stakeholders with strong communication skills.
- The ability to organize and resolve various issues and requirements that arise during customer operations is crucial.
Application Process:
- Application submission > Job interview > Cultural fit interview > Reference check > Compensation negotiation > Final acceptance and onboarding.
