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Experience Level
Entry Level
Qualifications
Strong analytical and problem-solving skills. Excellent communication abilities, both verbal and written. Experience in customer service or technical support. Familiarity with payment processing systems is a plus. Ability to work independently and manage multiple tasks effectively.
About the job
Join Shift4 as a Solution Specialist, where you will be instrumental in providing innovative solutions to our clients. You will collaborate with cross-functional teams to ensure the successful implementation of our payment solutions. Your expertise will help drive customer satisfaction and promote our cutting-edge technology.
About Shift4 Payments
Shift4 Payments is a leading provider of payment processing solutions that empower businesses to thrive in a digital-first economy. Our innovative technologies streamline transactions and enhance customer experiences, making us a trusted partner for businesses of all sizes.
As a Solution Specialist at Shift4 Payments, you will play a pivotal role in providing exceptional solutions to our clients. Your expertise will help streamline processes and enhance the overall customer experience. You will collaborate closely with cross-functional teams to deliver innovative solutions tailored to our clients' needs.
The Solutions Specialist plays a pivotal role in delivering specialized support for a range of technologies and solutions. This position is essential for addressing escalated issues not resolved efficiently by the front-line Managed Services Support Specialist teams.The Solutions Specialist is involved in six primary domains:Virtualization/Data CenterCloud/MessagingNetworkingVoice/CollaborationSecurityApplications/WorkspacesWhile a Solutions Specialist typically specializes in one domain, they may provide support across other categories as needed. Collaboration on high-priority or complex issues that span multiple categories is common, and Solutions Specialists may seek guidance from Solutions Experts to facilitate effective resolutions.Key Responsibilities:Collaborate with the Operations team to identify issues requiring escalated support in specific technology categories, prioritize them, and provide initial research estimates to the Operations group and Account Management.Conduct thorough research on escalated requests and create detailed action plans for resolution, including alternative solutions, rollback plans, testing criteria, timelines, and impact assessments.Document root causes of escalated issues for knowledge-sharing across support teams, enhancing the speed of future issue resolution.Update tickets and notes in accordance with operational guidelines to maintain effective communication with team members and client stakeholders.Utilize partner support options to address client system issues promptly, especially for high-priority service tickets.Stay informed on industry developments and partner updates relevant to the primary support category to enhance service delivery.Adhere to all standards and guidelines provided by management.
Join Crossroads Talent Solutions, LLC, a leading provider of innovative staffing solutions since 2014. Our mission is to connect skilled professionals with fulfilling career opportunities across diverse sectors, including esteemed clients such as the United States Air Force, United States Army, United States Navy, and NOAA. With over a decade of experience, we pride ourselves on delivering tailored solutions that empower organizations to achieve their objectives.**Contingent Upon Award**Anatomical Laboratory SpecialistPosition OverviewThe Anatomical Laboratory Specialist plays a vital role in supporting the National Museum of Health and Medicine’s anatomical collections through expert laboratory conservation, preparation, and safety measures. This position is crucial for ensuring the preservation, documentation, and accessibility of wet tissue, histological, and skeletal collections, all in compliance with museum standards and federal health and safety regulations.Key ResponsibilitiesConduct routine conservation, fluid replacement, and container repair for wet tissue collections.Prepare new wet tissue, skeletal, and histological specimens according to NMHM protocols.Perform tissue processing, embedding, microtomy, and staining, including bone.Examine specimens to determine the appropriate preparation and staining techniques.Maintain detailed documentation of laboratory and conservation activities in electronic databases and spreadsheets.Manage laboratory equipment and supplies; submit purchase and service requests as necessary.Assist with regular laboratory safety inspections to ensure compliance with BSL-2, OSHA, and museum safety standards.Perform weekly safety inspections of emergency eyewash and shower stations.Coordinate the safe handling, storage, transport, and disposal of chemical and biohazardous materials.Provide laboratory support for exhibits and public programs as required.Support other NMHM divisions as needed and attend meetings as directed.
Full-time|On-site|Pittsburgh, Pennsylvania, United States
Shift4 Payments is looking for a Solution Specialist based in Pittsburgh, Pennsylvania. This role centers on improving customer payment experiences by delivering solutions that fit each client's needs. Role overview The Solution Specialist works closely with customers to understand their payment requirements. The position involves analyzing client needs, recommending appropriate solutions, and supporting smooth integration with Shift4's payment systems. What you will do Assess customer payment processes and identify areas for improvement Provide tailored recommendations to maximize value for clients Support seamless integration of payment solutions Key skills Strong analytical abilities to evaluate customer needs Experience delivering solutions in a client-focused setting Ability to communicate technical concepts clearly
Full-time|On-site|Boston, Massachusetts, United States
Join Shift4 Payments as a Solution Specialist in Boston, Massachusetts! In this role, you will leverage your expertise to provide innovative payment solutions to our diverse clientele. Your primary responsibility will be to understand customer needs, present tailored solutions, and ensure client satisfaction throughout the implementation process.
Join Shift4 as a Solution Specialist, where you will be instrumental in providing innovative solutions to our clients. You will collaborate with cross-functional teams to ensure the successful implementation of our payment solutions. Your expertise will help drive customer satisfaction and promote our cutting-edge technology.
Full-time|On-site|Arlington, Virginia, United States
Join US Federal Solutions (USFS), a leading ISO 9001 management consulting firm headquartered in the National Capital Region, with a robust presence across 12 states. Our team boasts an average of over 10 years of professional experience, with more than 80% holding bachelor’s degrees and over half possessing advanced degrees in business and technology. Since our inception in 2010, we have been committed to delivering top-notch financial management, acquisition management, program management, and data analytic support services to both federal and state governments.Position Overview:We are actively seeking a dedicated Administrative Specialist to join our team in providing exceptional administrative support to our U.S. Government client in Arlington, VA. This role is crucial in ensuring smooth operations and facilitating effective communication within the organization.
Join Signpost as a Sales Solutions Specialist, where you will play a pivotal role in driving our sales strategy and delivering tailored solutions to our clients. As part of our dynamic team, you will engage with customers, analyze their needs, and recommend the best products and services to help them succeed.
Full-time|On-site|Pittsburgh, Pennsylvania, United States
Role Overview Shift4 Payments is seeking a Solution Specialist in Pittsburgh, Pennsylvania. This role focuses on helping clients improve their operations by offering tailored payment solutions and expert advice. The Solution Specialist works closely with clients to understand their specific challenges and recommends approaches that fit their business needs.
Join Shift4 Payments, a leader in the payments processing industry, as a Solution Specialist. In this role, you will leverage your technical expertise and customer service skills to provide innovative solutions to our clients. You will work closely with cross-functional teams to ensure that our solutions meet the needs of our customers.
Role Overview Checkout.com is hiring a Senior Specialist, Solutions Engineering in Atlanta. This role focuses on designing and building payment solutions that help clients grow and improve their user experience. The position involves close collaboration with teams across the company to deliver technical strategies that support Checkout.com's mission to simplify payments for businesses globally. What You Will Do Work with cross-functional teams to design and implement payment systems. Create technical solutions that support client success and business growth. Contribute expertise to shape technical direction and strategy. Help streamline payment processes for clients worldwide.
Full-time|$87.4K/yr - $139.4K/yr|On-site|Philadelphia, PA
Overview Utilize your extensive experience in the telecommunications sector and your expertise to design, implement, and manage targeted industry campaigns that align with strategic objectives. As a GIS Industry Solutions Specialist, you will conduct thorough research and provide insights on financial, technological, and market dynamics within the telecommunications field. You'll collaborate effectively with key internal stakeholders to define, execute, and assess the telecommunications marketing strategy. Responsibilities Design, oversee, and implement campaign tactics along with internal communications to achieve integrated campaign success metrics, including: Organizing conferences, trade shows, seminars, webinars, and workshops Creating collateral such as blogs, white papers, brochures, and articles Managing web and social media presence Handling press media and advertising initiatives Work closely with various Esri teams, including marketing, sales, product development, international distributors, training, and partner teams to successfully deliver campaigns and generate qualified leads Collaborate with Industry Managers and Marketing Specialists to monitor campaign progress at all stages, proactively guiding activities with internal and external clients Research and drive strategic industry positioning relevant to the telecommunications sector, ensuring validation by internal and external experts Coordinate with business development and professional services teams to identify requirements for industry-specific solutions and develop tailored offerings Foster a robust user community through printed materials, online forums, and user groups Develop deep expertise in GIS applications and deliver product demonstrations and industry insights to support press and analyst briefings, partner interactions, and customer engagements Requirements A minimum of 5 years of experience within the telecommunications industry Solid understanding of GIS and its role within telecommunications Exceptional communication skills, encompassing written, verbal, and presentation abilities Highly organized, self-driven, and capable of managing multiple tasks with changing priorities A quick learner with a positive and proactive attitude Strong decision-making, problem-solving, and creative thinking abilities A collaborative team player with strong interpersonal skills Bachelor's degree in a relevant field, such as engineering, marketing, GIS, or geography
Full-time|On-site|Washington, Virginia, United States
Join US Federal Solutions (USFS), a premier ISO 9001 certified management consulting firm, headquartered in the National Capital Region. With a robust presence across 12 states, our team boasts an impressive average of over 10 years of professional experience. Over 80% of our workforce holds bachelor's degrees, and more than half possess advanced degrees in business and technology. Since our inception in 2010, we have been dedicated to delivering top-tier financial management, acquisition management, program management, and data analytic support services to federal and state governments.Position Overview: US Federal Solutions is actively seeking an exceptionally organized and detail-oriented Secretariat Support Specialist to join our team supporting the Headquarters U.S. Space Force (HQSF) S3/4/7. This pivotal role presents an exciting opportunity to contribute to a mission-critical organization, ensuring the effectiveness of operations and administrative functions vital to the Space Force's mission.In this dynamic headquarters environment, you will provide executive-level secretariat, administrative, records management, correspondence, and task management support. The ideal candidate will have extensive experience in assisting senior leaders, managing action items, crafting polished communications, and ensuring the timely and accurate handling of records, reports, and official correspondence. You must be able to collaborate with multiple stakeholders, maintain strict attention to detail, and thrive in a fast-paced, high-security environment.Important Requirement: An active TS/SCI clearance is REQUIRED.
About Cytracom: At Cytracom, we empower managed service providers (MSPs) and IT professionals (ITSPs) by delivering cutting-edge infrastructure software tailored for today's cloud solutions. Our innovative Secure Access Service Edge (SASE) solution seamlessly integrates identity-based network security and connectivity, enabling businesses to implement zero-trust networks, ensure compliance, and phase out traditional firewalls and VPNs.Our Unified Communications as a Service (UCaaS) suite is designed specifically to align with the operational needs of MSPs, offering their customers a unified platform for communication and collaboration regardless of location. Key Responsibilities: The Networking & Security Product Specialist will conduct New Partner Meetings (NPMs) to illustrate the significant value proposition of our ControlOne product. The primary objective is to facilitate initial purchases by partners while advocating for their needs to ensure a smooth and positive experience throughout their partner journey. This role involves guiding partners through a consultative sales approach, emphasizing the technical benefits of the ControlOne product.
Are you ready to take your career to the next level? Join our dynamic team at Shift4 Payments as a Solution Specialist - Level 3. In this pivotal role, you will leverage your expertise to provide innovative payment solutions to our clients while ensuring exceptional service and support.
OverviewShift4 Payments, Inc. (NYSE: FOUR) is at the forefront of transforming commerce by streamlining intricate payment ecosystems globally. As a premier provider of commerce-enabling technology, Shift4 facilitates billions of transactions annually for a diverse range of businesses across various sectors. To learn more, visit www.shift4.com.ResponsibilitiesIn this dynamic role, you will empower merchants to thrive using cutting-edge Point of Sale technology. If you seek a meaningful career where your contributions are recognized, look no further. As an Outside Sales Account Executive, you will be a pivotal member of the Shift4 sales team, driving our leadership in Point of Sale systems worldwide. Join us for a rewarding career with Shift4!Schedule appointments with merchants to introduce Shift4's Point of Sale and merchant servicing products.Engage in prospecting through phone calls, in-person networking, and establishing referral partnerships.Support existing clients with supplementary services including hardware, software, and professional services.Build strong relationships with merchants by understanding their needs and addressing any outstanding issues.Demonstrate the value of Shift4 products using your laptop or Point of Sale device.Identify and qualify sales opportunities to promote additional products and services.Develop new accounts and identify areas for growth and market expansion.Exhibit professionalism while applying company policies to effectively increase market share.Responsible for acquiring new logos within your designated territory.Stay informed about current products and services as well as updates in the payments industry.Maintain regular communication with your direct manager.Participate in weekly meetings to review your pipeline and forecast new opportunities.
Join One Pass SolutionsAt One Pass Solutions, we are revolutionizing the way individuals engage with their health, wellness, and everyday activities. Our all-encompassing engagement and loyalty platform enables millions of members to lead healthier, more connected lives. With robust partnerships across the healthcare sector and a commitment to innovation, collaboration, and an inquisitive culture, we are rapidly expanding and influencing how people pursue healthier and more fulfilling lives.Your RoleWe are on the lookout for a dedicated Technical Operations Support Specialist to become an integral part of our team. This position is vital in guaranteeing the seamless functionality of our systems and enhancing the member experience. In this dynamic role, you will troubleshoot technical challenges, assist users, monitor system performance, and work collaboratively across teams to resolve incidents and enhance operational processes. This is a fantastic opportunity for individuals who thrive on problem-solving, automation, and working within a fast-paced, mission-driven environment.Key ResponsibilitiesEfficiently triage and manage support tickets, ensuring all inquiries are logged, tracked, and resolved promptly.Collaborate with external partners to facilitate incident resolution and communicate effectively regarding progress on tasks.Deliver exceptional technical support to users, addressing issues related to member experiences and applications while maintaining high customer satisfaction.Develop automated processes and promptly address issues affecting members due to known defects.Analyze trends in issues and support the creation of problem tickets and defect reports in collaboration with business and engineering teams.Work closely with engineering and infrastructure teams to monitor systems and identify trends in system performance.Maintain alerting systems in collaboration with engineering teams.Participate in root cause analysis and support product configuration efforts.Collaborate with cross-functional teams to ensure operational support aligns with the overall technology strategy.
Full-time|On-site|New York, New York, United States
Shift4 is hiring a Solution Specialist in New York. This position centers on helping clients adopt payment solutions that fit their business needs. The work involves understanding each customer’s requirements and recommending options that support their goals. Role overview As a Solution Specialist, the main focus is to connect with clients, learn about their operations, and suggest payment products that can improve how they run their businesses. This role requires both technical knowledge and strong communication skills to match solutions with customer challenges. What you will do Work closely with clients to identify their payment processing needs Recommend and explain Shift4’s payment solutions Support customers in implementing chosen products Requirements Experience with payment solutions or related technology Ability to understand and analyze customer business needs Strong communication and problem-solving skills
Full-time|On-site|Fairview, New Jersey, United States
The Solution Specialist position at Shift4 Payments centers on supporting clients with payment solutions. This role involves working closely with internal teams to identify client requirements and develop solutions that fit their business needs. Role overview Solution Specialists help deliver and refine payment services for clients. Day-to-day work includes gathering client feedback, coordinating with colleagues, and ensuring solutions align with operational goals. Collaboration Expect frequent collaboration with different departments to fully understand client challenges. This teamwork helps shape and customize offerings that improve client operations. Location This position is based in Fairview, New Jersey, United States.
The Networking Solutions Specialist will utilize their technical expertise across a diverse spectrum of networking areas, including but not limited to Cisco routing and switching, wireless technologies, and security solutions such as ASA/NGFW Firepower. This role involves collaborating closely with our technical support team to facilitate the implementation and upgrade of essential networking systems across our client facilities.Additionally, this specialist will play a pivotal role in pre-sales activities, working alongside Account Executives and Sales & Marketing teams to assess and design collaboration solutions that meet client requirements.The ideal candidate will manage multiple small to large deployments concurrently, ensuring high levels of customer satisfaction while adhering to project timelines and milestones. They should possess a deep understanding of the business implications of technical strategies, exceptional communication and interpersonal skills, and the ability to collaborate effectively with key stakeholders, including facility personnel, market divisions, and vendors.