About the job
Why Join Epic?
At the heart of Epic's achievements is a diverse team of skilled and passionate individuals. We take pride in fostering a collaborative, inclusive, and innovative atmosphere. From developing award-winning games to creating groundbreaking engine technology, we are dedicated to enhancing the landscape of interactive experiences.
Being part of Epic means contributing to a culture that prioritizes community and user engagement while continuously pushing the boundaries of engine and game development.
Sales and Licensing
Our Mission
We champion the adoption and utilization of Unreal Engine, equipping our clients with the tools and support necessary to create breathtaking visual projects.
Your Role
As a Solutions Architect specializing in Animation within our Unreal Engine Customer Success team, you will leverage several years of hands-on animation production experience to assist clients in realizing the full potential of Unreal Engine. This role involves engaging with current and prospective clients to assess their project needs and provide tailored support tools, both online and on-site, with some travel expectations.
Key Responsibilities
- Conduct short-term consulting engagements with clients to evaluate their needs for Unreal Engine adoption and success.
- Showcase the capabilities of Unreal Engine in addressing specific industry challenges.
- Identify customer requirements and risks, and outline deliverables to meet those needs.
- Recommend optimized workflows and strategies based on industry knowledge and best practices, fostering strong cross-functional relationships.
- Collaborate with Sales and Support to design effective onboarding plans and provide implementation assistance when necessary.
- Monitor project progress and deliverables, maintain effective communication with stakeholders, and provide high-touch support.
- Partner with the learning team to mentor clients, deliver hands-on training, live demonstrations, and engage with users at various events and festivals.
