Solutions Architect at Box | San Francisco, CA

Join Mercury as an AI Solutions Architect, where you will be instrumental in enhancing our customer-facing chatbot and AI agent experience. In this key role, you will define strategic initiatives to optimize customer interactions with AI agents, ensuring an exceptional user experience. Your responsibilities will include targeted configuration of workflows, performance reviews, and quality coaching for ongoing improvement.You will collaborate closely with teams across Customer Support Strategy and Operations, Engineering, Product, and external vendors to uphold a high standard of quality, safety, and trust in our AI solutions.In addition to chatbot optimization, you will play a critical role in shaping the AI strategy within the Customer Support organization, creating best practices, and empowering your peers to explore AI solutions that boost team efficiency.

About Liquid AIFounded as a spinoff of MIT CSAIL, Liquid AI specializes in developing versatile AI systems designed for optimized performance across various deployment platforms, from data center accelerators to on-device hardware. Our commitment to low latency, minimal memory consumption, privacy, and reliability sets us apart. We collaborate with enterprises in sectors such as consumer electronics, automotive, life sciences, and financial services. As we experience rapid growth, we seek remarkable talent to join our journey.The OpportunityAs we establish our solutions architecture function from the ground up, you will play a pivotal role as one of our inaugural Solutions Architects. Collaborating closely with the Head of Solutions Architecture and the go-to-market organization, you will manage customer engagements from inception to completion.Our models are specifically engineered for environments constrained by memory, latency, and power, encompassing edge devices, mobile applications, embedded systems, and on-premises infrastructure where traditional models cannot operate. You will engage with this boundary daily.Our clientele ranges from AI-native startups to established enterprises venturing into AI for the first time. Your mission is to bridge the gap between our models' capabilities and customers' expectations, delivering on that promise from technical validation through to go-live.

At Hover, we empower individuals to create, enhance, and safeguard the spaces they cherish. Utilizing cutting-edge AI technology built on over a decade of comprehensive real estate data, Hover addresses essential inquiries such as “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals depend on Hover for precise, fully-measured, and interactive 3D models of any property, all achievable through a quick smartphone scan.Our mission at Hover is fueled by curiosity, purpose, and a collective dedication to our customers, communities, and one another. We believe that innovation thrives through diverse perspectives and are proud to foster an inclusive, high-performance culture that encourages growth, accountability, and excellence. Supported by reputable investors like Google Ventures and Menlo Ventures, and trusted by industry frontrunners such as Travelers, State Farm, and Nationwide, we are transforming the way people perceive and engage with their environments.Why Hover Wants YouWe are establishing a new Solutions Architect role to support large enterprise clients in effectively adopting and scaling our platform. This pivotal, technical, customer-facing leadership position will oversee intricate onboarding and integration processes, translating client workflows into actionable platform configurations and technical specifications, while closely collaborating with Product and Engineering teams to bridge any gaps.As the inaugural hire and player-coach team lead, you will set the framework for Solutions Architecture within our organization and will recruit and nurture a team that will expand alongside growing demand.Your ContributionsEnterprise Onboarding & Solution DesignGuide comprehensive technical onboarding for major enterprise clients: discovery, solution design, and readiness for launch.Align client workflows and operational models with our products, pinpointing necessary configurations, best practices, and change management requirements.Create scalable solutions that balance client needs, product capabilities, security/compliance mandates, and long-term sustainability.Integrations & Technical DeliveryLead integration strategy and execution across client systems and downstream partners (e.g., APIs, SSO, data transfer, third-party tools).Convert requirements into clear technical specifications: data mappings, integration contracts, event flows, error-handling approaches, and monitoring strategies.Develop repeatable integration patterns and documentation that minimize implementation time and enhance reliability.

Be a part of our mission to redefine AI by leading innovations in document comprehension.About the PositionLlamaIndex is seeking an Applied AI Solutions Architect who thrives at the nexus of enterprise sales and technical implementation. This pivotal role is integrated into our revenue efforts—transforming skeptical engineering teams into advocates and guiding promising evaluations to successful contracts.You will manage the technical relationship from initial discovery through proof of concept, collaborating closely with Account Executives on real-time opportunities with leading AI innovators. Your role extends beyond simple product demonstrations; you will diagnose critical infrastructure issues, design tailored solutions, and cultivate trust with stakeholders who will depend on the architecture long after the agreement is finalized.Key ResponsibilitiesConduct in-depth technical evaluations, proofs of concept, and solution design sessions for enterprise clients across various industries and use cases.Collaborate closely with Account Executives to mitigate deal risks, identify technical challenges early, and establish credible pathways to success.Articulate complex AI and data infrastructure concepts effectively to both engineering teams and C-level executives in the same dialogue.Design and prototype solutions utilizing LlamaIndex's platform to meet customer demands concerning accuracy, latency, cost, and scalability.Act as the voice of the customer internally, providing insights to Product and Engineering that enhance our roadmap.Desired QualificationsSolid engineering background with hands-on experience in AI/ML systems, data pipelines, or enterprise software architecture.Proven track record in customer-facing technical roles, including pre-sales, solutions engineering, or technical consulting.Ability to operate in uncertain environments: you can define a problem, make informed assumptions, and progress without waiting for complete information.Strong go-to-market instincts—understanding what it takes to build technical consensus within a buying committee.Effective and confident communicator capable of translating system design trade-offs into business risks for executives.Prior experience with LlamaIndex or LlamaCloud is not mandatory; we value your thought process and problem-solving approach.

About Us:Modal is at the forefront of AI infrastructure. We provide seamless access to GPUs, quick container startups, and integrated storage solutions, simplifying the process of model training, batch job execution, and low-latency inference. Leading companies such as Suno, Lovable, and Substack trust Modal to transition from prototypes to full-scale production without the complexities of infrastructure management.Our rapidly expanding team operates out of NYC, San Francisco, and Stockholm. With a remarkable 9-figure annual recurring revenue (ARR), we recently achieved a valuation of $1.1 billion after our successful Series B funding round. Thousands of customers, including Lovable, Scale AI, Substack, and Suno, depend on us for their AI workload needs.Joining Modal means becoming part of a dynamic, rapidly growing AI infrastructure company with substantial opportunities for personal and professional advancement. Our team comprises creators of well-known open-source projects (e.g., Seaborn, Luigi), academic researchers, international competition medalists, and seasoned engineering and product leaders with extensive experience.The Role:We are seeking a strategic Solutions Architect to influence technical strategies across our key enterprise accounts.In this position, you will serve as the technical partner to Enterprise Account Executives, managing intricate evaluations, developing infrastructure modernization strategies, and promoting multi-product adoption across AI and ML applications.This is a strategic, consultative role that demands a robust architectural background, a strong executive presence, and the ability to impact major infrastructure decisions worth millions. You will collaborate directly with CTOs, VPs of Engineering, and leaders of ML platforms to redefine the construction and operation of AI infrastructure.If you excel in fast-paced technical sales contexts and are eager to shape the infrastructure that drives modern AI innovations, we would love to hear from you.

About Deepgram Deepgram builds real-time APIs for speech-to-text (STT) and text-to-speech (TTS), serving over 200,000 developers and 1,300 organizations. Companies like Twilio and Cloudflare use Deepgram’s scalable, precise voice AI technology to power their products. Role Overview: Solutions Architect The Solutions Architect joins Deepgram’s Applied Engineering team in San Francisco. This role focuses on working closely with clients, solving technical challenges, and developing scalable solutions to strengthen Deepgram’s support infrastructure. What You Will Do Lead customer engagements after the sale, ensuring smooth technical integration and support. Assist with pre-sales and implementation projects as needed. Resolve complex technical issues for clients, drawing on engineering expertise. Develop repeatable solutions and contribute to automation that frees the team to focus on high-impact pre-sales work. How Deepgram Works The team values an AI-first approach, encouraging experimentation with advanced AI tools in daily work. Deepgram supports a culture of innovation and adaptability. Location This position is based in San Francisco, CA.

Location: San Francisco Bay Area, California REQ ID FEQ127R103 Mission Join our team as a Solutions Architect, where you will play a pivotal role in empowering large enterprises to harness the full potential of their data. Collaborating closely with the Enterprise Account Executive (AE), you will define and implement the technical strategy for our most significant accounts, driving deeper and wider adoption of machine learning (ML) and artificial intelligence (AI) solutions. Your expertise in value-based selling, technical account management, and leadership will be key in maximizing client success. You will work alongside a dedicated team that builds proofs of concept and showcases Databricks' innovative products. A strong technical understanding of ML and AI applications across various use cases relevant to the High Tech and Manufacturing sectors is essential. Outcomes Act as the primary technical voice for Databricks across multiple clients. Guide customers through a transformational journey, facilitating their evaluation and adoption of Databricks solutions. Implement tailored technical strategies within accounts based on a deep understanding of their needs. Foster a network of technical champions within client organizations. Align technical strategies with Databricks solutions effectively. Provide structured mentorship to enhance the skills of team members. Earn respect from peers through your experience, insights, and contributions. Competencies: Expertise in establishing and leading virtual teams to achieve success within client accounts. Experience managing large global accounts with an annual recurring revenue (ARR) exceeding $1 million. Ability to build relationships with executives and key influencers. Skill in presenting persuasive viewpoints to decision-makers, steering them toward successful outcomes. Strong technical background in big data, data science, and cloud technologies. Proven ability to drive data-driven business transformation. Programming experience in Python, R, Scala, or Java. Preferred: Databricks Certification.

Zyphra is a cutting-edge artificial intelligence company located in the vibrant city of San Francisco, California, dedicated to pushing the boundaries of AI technology.The Role:As our Principal Solutions Architect, you will establish yourself as the foremost technical authority during all partner and customer interactions involving Zyphra’s extensive AI model portfolio and innovative AI agents. Your role will involve articulating the technical advantages and unique features of Zyphra’s offerings, guiding partners and customers from the initial assessment phase through a seamless integration process, and representing our research initiatives. This is not a mere support role; you will drive the entire technical go-to-market (GTM) strategy, crafting compelling narratives, nurturing strategic partnerships, and facilitating successful commercial outcomes.Moreover, you will play a pivotal role in providing valuable insights from partners and customers that will inform Zyphra’s research and product development roadmap. Ideal candidates will possess a research mindset, communicate with the clarity of an industry expert, and have the credibility to engage effectively with both technical and executive-level discussions.Your Responsibilities Include:Acting as the primary technical advisor to strategic partners and customers across Zyphra’s full AI model portfolio, which includes language, vision, audio, brain-computer interfaces, and agentic systems from the initial discovery phase through deployment and expansion.Crafting and delivering engaging technical narratives, demonstrations, and evaluation frameworks that highlight the distinctions of each Zyphra model to diverse audiences, including research teams, engineers, executives, and business decision-makers.Leading technical discovery discussions with partners and customers to thoroughly understand their needs, use cases, and integration prerequisites, and converting those insights into actionable plans.Spearheading the development of strategic partnerships and customer conversion, managing the technical relationship throughout the entire commercial lifecycle.Aggregating partner and customer insights into emerging use cases, identifying unmet needs, deployment trends, and competitive signals, and delivering constructive feedback that directly impacts Zyphra’s research and product focus.Creating and maintaining a repository of reusable technical resources, including model evaluation frameworks, fine-tuning guides, deployment architectures, API integration playbooks, and use-case demonstrations to expedite the adoption of Zyphra’s models by partners and customers.Representing Zyphra at industry conferences, technical workshops, academic forums, and partner events to enhance our credibility and thought leadership in the AI sector.

About UsAt Roadrunner, we are revolutionizing the outdated CPQ software that sales teams have struggled with for years. Rather than simply improving it, we are aiming to replace it entirely. Our innovative agentic stack, PQA - Prompt, Quote, Approve, is purpose-built for enterprises, utilizing a data model that aligns with contemporary pricing dynamics.As the first incubation by Kleiner Perkins since Glean, we are led by seasoned founders with successful past ventures and a talented engineering team hailing from industry giants such as Snowflake, Databricks, Citadel, Meta, Robinhood, and Brex. Our San Francisco office fosters a collaborative in-person work environment, and we are just embarking on this exciting journey.

Mercury is looking for an Engineering Manager to lead the Mercury Accounting team. This group creates and maintains accounting products that help customers manage their finances. The focus is on delivering reliable, high-quality solutions that make financial management easier for users. Key responsibilities Guide engineering projects from initial planning through to delivery Mentor engineers and support their professional development Improve team processes to raise product quality and performance Collaborate with stakeholders to set priorities and ensure alignment on goals Build a culture centered on collaboration, learning, and strong technical standards Location This role can be based in San Francisco, CA, New York, NY, Portland, OR, or performed remotely from anywhere in Canada or the United States.

Join orb as a Solutions Architect, where you will play a pivotal role in designing innovative solutions that drive our technology strategy forward. Collaborate with cross-functional teams to create cutting-edge applications that enhance user experiences and streamline operations.

About UsBraintrust is revolutionizing AI observability. By merging evaluation and observability into a single workflow, we empower developers with the insights necessary to understand AI performance in real-world applications, enabling ongoing enhancements.Our platform is trusted by leading companies like Notion, Stripe, Zapier, Vercel, and Ramp to streamline model comparisons, prompt testing, and regression detection — transforming production data into refined AI with each iteration.Role OverviewWe are seeking a skilled Customer Solutions Architect to join our dynamic Field Engineering team. This pivotal position is highly technical and client-focused, aimed at assisting teams in deploying and managing Braintrust in their production environments.You will collaborate with platform, DevOps, and machine learning infrastructure teams within pioneering AI-centric organizations to ensure Braintrust operates seamlessly—whether in our managed cloud or within their private infrastructures. Your expertise will be essential in evaluating and monitoring LLM-driven applications, enabling effective evaluation workflows through robust infrastructure support. You will assist with deployments, troubleshoot multi-layer issues, and advocate best practices for scalability, security, and maintainability.This role combines solution design, proactive support, and infrastructure advisory, making it perfect for someone passionate about resolving real-world challenges through coding, systems knowledge, and a strong customer-centric approach.Your ResponsibilitiesCustomer Enablement & SupportServe as a trusted advisor for customers deploying and scaling Braintrust in production settings.Lead onboarding and implementation efforts, assisting in the setup of customer-hosted infrastructures, configuration of observability pipelines, evaluation workflows, and integration with third-party applications.Troubleshoot customer issues across various layers (e.g., SDKs, cloud infrastructure, model outputs), coordinating with product and engineering teams as necessary.Manage proactive health checks, upgrade support, and reliability best practices for clients running self-hosted deployments.Solution Design & ImplementationDesign and document comprehensive customer evaluation pipelines utilizing Braintrust SDKs and APIs.Create technical artifacts (scripts, templates, notebooks) that facilitate onboarding and enhance our customer support capabilities, or showcase platform functionalities.Advise on architectural decisions regarding LLM evaluation, prompt versioning, and structural best practices.

Join leverdemo-8 as a Solutions Architect and be part of a dynamic team dedicated to transforming how organizations recruit and hire top talent!Lever, founded a decade ago, provides innovative hiring software used by industry leaders such as Netflix, Yelp, and Shopify to build exceptional teams. Recognized as the #1 workplace in San Francisco and a top employer nationwide, we pride ourselves on our people-first culture and are committed to investing in our talented team members, known as “Leveroos.”THE OPPORTUNITYAs a Solutions Architect, you will play a pivotal role in addressing customer needs through innovative technical solutions. You will engage with prospects to assess their requirements, design initial technical frameworks, and create Statements of Work (SOWs). After the sales process, you will collaborate with customers to refine their requirements and translate them into actionable technical solutions, working closely with our development team for successful implementation and testing. This cross-functional position involves collaboration with Sales, Support, R&D, and the Professional Services team, ensuring our solutions meet and exceed customer expectations while fostering the evolution of our APIs.THE TEAMYou will be part of the Customer Experience Solutions (CXS) department, which includes Customer Success, Service & Support, Implementation, and Professional Services. Our mission is to advocate for our customers by understanding their business challenges and delivering exceptional value through our products. The Professional Services team is crucial in ensuring customer success through custom solutions, technical guidance, and analytics consulting.In CXS, we are committed to fostering a cooperative environment to guarantee our customers receive outstanding service and results using Lever. Your contributions will be essential in building trust and confidence with our clients while enabling our cross-functional teams to achieve their goals.

Position OverviewAs a Senior Solutions Architect, you will play a pivotal role as the primary technical lead and sales engineer for ePlus's innovative product and service solutions. Your expertise will be crucial in supporting the regional sales team to enhance revenue generation and optimize engagement within our customer account portfolio. Collaborating with our team of master architects, engineers, and consultants, you will have the chance to deeply understand our clients’ requirements and devise actionable, sustainable IT roadmaps to achieve their goals.Your Impact Key responsibilities include:Delivering technical expertise to sales teams and clients in your designated solution focus area.Building trust and establishing credibility as a key advisor to ePlus’s sales team and clientele.Conducting engaging customer presentations showcasing ePlus’s core competencies and technical offerings for your assigned accounts.Supporting the sales team with comprehensive account planning related to technical aspects of hardware, software, and services opportunity qualification and development.Drafting and authoring technical sections for RFP/RFI/RFQ responses.

About Arize AIIn a world rapidly evolving through artificial intelligence, the need for robust systems to monitor, troubleshoot, and optimize AI technologies has never been greater. At Arize AI, we lead the charge as the premier observability and evaluation platform for AI and Agent Engineering, equipping AI engineers to deploy high-performing, reliable agents and applications. From initial prototypes to full-scale production, our Arize AX platform consolidates build, test, and run into one seamless workspace, enabling teams to deliver solutions with speed and assurance.As a Series C company, we are supported by esteemed investors, having raised over $135M in funding and boasting a rapidly expanding clientele of 150+ prominent enterprises and Fortune 500 companies. Esteemed clients such as Booking.com, Uber, Siemens, and PepsiCo depend on Arize to create AI systems that deliver tangible results.Join Our TeamOur engineering team is dedicated to constructing systems that engage with some of the most intricate software ever deployed in live environments. Comprising seasoned industry professionals, our team has experience in developing deep learning infrastructures, autonomous drones, ridesharing services, ad technology, and much more.We are on the lookout for a client-centric AI Solutions Engineer who possesses a strong entrepreneurial spirit to join our Solutions Engineering organization. You will serve as a trusted technical advisor to our clients, driving business value, providing expert guidance, and nurturing account growth. Your role will involve leading clients to effective solutions, often by educating new users on our product or consulting on best practices. You should be prepared for technical discussions with data scientists and engineers while also conveying the value of Arize in business conversations with directors and executives. Your aim will be to empower our clients to become successful advocates of Arize.

About WRITERAt WRITER, we empower the world's leading enterprises to harness the power of AI in their operations. Our mission is to enhance human capabilities through advanced superintelligence, demonstrating the potential of reliable AI to bridge the gap between IT and business teams for comprehensive enterprise transformation. With our cutting-edge end-to-end platform, renowned companies such as Mars, Marriott, Uber, and Vanguard are successfully building and deploying AI agents utilizing their proprietary data, powered by our state-of-the-art enterprise-grade LLMs. As a company valued at $1.9 billion and supported by top-tier investors like Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is swiftly establishing itself as the frontrunner in enterprise generative AI.Founded in 2020 and with additional offices in New York City, Austin, Chicago, and London, our team is ambitious and agile. We are on the lookout for innovative, dedicated individuals to join us in shaping the future of work through AI. About the RoleAs an AI Deployment Engineer at WRITER, you will play a pivotal role in our mission to enhance human capacity through superintelligence. This position is not just technical; it's influential, as you will collaborate closely with our enterprise clients. Your insights will be vital in identifying their unique challenges and designing AI-driven solutions that leverage our robust platform and enterprise-grade LLMs. You will convert complex requirements into impactful applications, championing user adoption and driving substantial business outcomes. Your innovative mindset and enthusiasm for deploying cutting-edge AI technologies will directly influence the evolution of work for some of the largest corporations globally.This role is crucial for our clients' success and the ongoing development of our products. Join our dynamic team to explore the frontiers of generative AI and contribute significantly to WRITER's objectives.This is a hybrid position based out of our San Francisco, Chicago, Austin, and New York City offices.

Role overview Modern Treasury seeks a Solutions Architect in San Francisco to design and implement complex payment systems for clients. The position centers on post-sale technical partnership, working to ensure customers succeed with Modern Treasury’s APIs and platform. What you will do Partner with Sales Engineers and Technical Account Managers after deals close to assess customers’ technical, financial, and operational needs. Design and oversee the deployment of reliable money movement systems using Modern Treasury’s APIs. Create detailed architecture and design documents tailored to each client’s requirements. Guide customer development teams through implementation and early production, offering technical leadership and support. Lead ledger design to ensure accurate tracking, reconciliation, and representation of funds across systems. Serve as a trusted advisor during critical build phases, troubleshooting complex issues with real financial impact. Collaborate with Engineering and Product teams to solve challenging problems and influence the product roadmap. AI at Modern Treasury AI is an important part of Modern Treasury’s approach. This role fits individuals who actively use AI tools and are interested in advancing AI best practices within payments and financial technology. Location This position is based in San Francisco.

About Arize AIAt Arize AI, we are at the forefront of the AI revolution, transforming industries with our state-of-the-art observability and evaluation platform. Our mission is to empower AI engineers to deploy high-performing and reliable applications. With over $135 million in funding and a roster of more than 150 leading enterprises and Fortune 500 companies, including Booking.com, Uber, Siemens, and PepsiCo, we are dedicated to delivering AI solutions that work effectively in the real world.The OpportunityAs an AI Solutions Manager, you will collaborate with some of the most innovative AI/ML teams globally. You will play a critical role in driving product adoption, shaping impactful use cases, and ensuring our customers harness AI to generate tangible outcomes. This role presents an exceptional opportunity to grow with a leading AI firm and gain in-depth knowledge of advanced AI/ML applications.The TeamOur engineering team comprises industry veterans skilled in developing deep learning infrastructure, autonomous systems, and various complex software solutions. Your contributions as an AI Solutions Manager will directly impact our customers' success in deploying effective AI solutions to achieve measurable business results. We seek a dynamic, client-centric individual with an entrepreneurial spirit to foster and expand our customer relationships.

At Anaplan, we are a dynamic team of innovators dedicated to empowering businesses through our cutting-edge AI-enhanced scenario planning and analysis platform, enabling our clients to surpass their competitors and thrive in the marketplace.What brings Anaplanners together across various teams and regions is our shared commitment to our customers’ success and our vibrant Winning Culture.Our clientele includes some of the most prestigious names in the Fortune 50, with over 2,400 global companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer relying on our exceptional platform.Our Winning Culture fuels our teams of innovators. We celebrate diverse perspectives and ideas, act as leaders irrespective of our roles, strive for ambitious objectives, and enjoy recognizing our achievements—big and small.Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, growth, and rewards here. We welcome everything that makes you unique; join us in building the future—together!We value hard work, enjoy our time together, and aim for excellence in all our endeavors. While our product is among the most sophisticated in its category, it is our Professional Services team that truly makes our clients' success stories come alive. Joining our team means elevating the “service” aspect of “software-as-a-service” and experiencing rapid career advancement while doing so.We are seeking a SOLUTION ARCHITECT who thrives on solving intricate and stimulating challenges. If you are passionate about data, multi-dimensional modeling, and data integration, this role is an excellent opportunity for a high-achiever who can interpret complex business problems and design effective solutions for Anaplan customers.