Solutions Architect - Enterprise Service Management

ServiceRocketSydney, Australia

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

The ideal candidate will possess a profound understanding of the Atlassian suite and related technologies, along with strong interpersonal skills to foster long-lasting relationships with customers. Proven experience in solution architecture and enterprise service management is essential.

About the job

Greetings!

Join ServiceRocket, a leading technology-enabled services company based in Palo Alto, California. Our mission is to be the most dependable partner in fostering your growth. At ServiceRocket, we prioritize the development of each Rocketeer and the trust of every client.

With over two decades of experience, we are here for you.

Why choose ServiceRocket?

- Over 20 years of expertise in technology services, collaborating with industry leaders.

- Our diverse team of Rocketeers adheres to our values, fostering a collaborative environment that has earned us a 4.7 rating on Glassdoor.

- Experience our vibrant culture! Join a fun, inclusive workplace that supports your professional and personal growth.

- We are celebrated for our innovation, impact, and exceptional customer support, recently awarded the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence.

Learn more about us and become part of our Rocketeer Nation by visiting our website.

The Solutions Architect for Enterprise Service Management plays a pivotal leadership role in crafting innovative, high-value solutions for clients, primarily utilizing the Atlassian suite. In this capacity, you will cultivate long-term, trusted relationships with clients, guiding them on their transformational journey to support extensive corporate initiatives.

This position demands a wide-ranging expertise across Atlassian's core domains, world-class software development, enterprise service management, strategic enterprise planning, and collaborative teamwork, bolstered by in-depth, specialized knowledge in one of these areas. The emphasis will be on co-developing multi-year strategic roadmaps and providing the architectural oversight essential for successful adoption and enduring business value.

Key Responsibilities

Customer Partnership & Visioning:

- Lead strategic solution roadmap discussions with customers, aligning their business goals with Atlas...

About ServiceRocket

ServiceRocket is a renowned global tech-enabled services company that excels in delivering innovative solutions to enhance business growth. With a commitment to excellence and customer satisfaction, we strive to be the most reliable partner for our clients.

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