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Solutions Architect - Utilities & Customer Solutions (Meter to Cash)

West MonroeChicago; Dallas; Los Angeles; New York; United States
Remote Full-time $162K/yr - $199.7K/yr

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Key ResponsibilitiesDesign comprehensive end-to-end solutions across the Meter to Cash lifecycle, involving meter reading, billing, payments, collections, and customer service. Leverage your expertise in leading platforms such as CIS, MDM, CRM, CCaaS, and customer-facing digital solutions. Assist in the integration and implementation of CIS and MDM systems, ensuring they align with client business objectives.

About the job

Join us in making a difference!

West Monroe is on the lookout for a skilled Solutions Architect to be part of our esteemed Energy & Utilities (E&U) practice, with a focus on Customer Solutions. This pivotal role will concentrate on the Meter to Cash lifecycle and associated technologies, guiding utility clients in the design and execution of solutions that elevate customer satisfaction, optimize operational efficiency, and propel business success.

As a Solutions Architect, you will be instrumental in the design of innovative solutions, technology integration, and maintaining client relationships. Your proficiency in CIS, MDM, CRM, CCaaS, and customer-oriented digital platforms will be essential in delivering transformative systems that enhance utility operations.

This position can be based in any of our primary Energy & Utilities offices as listed or can be performed remotely from anywhere in the United States.

About West Monroe

West Monroe is a dynamic consulting firm that partners with organizations to overcome their most pressing challenges and seize opportunities for growth. We pride ourselves on our collaborative approach and commitment to delivering measurable results.

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