Solutions Engineer at TwelveLabs | Remote US

Who We AreAt Twelve Labs, we are at the forefront of innovation, developing state-of-the-art multimodal foundation models that enable video comprehension akin to human understanding. Our models have set new benchmarks in video-language modeling, unlocking more intuitive and expansive capabilities that fundamentally reshape how we engage with and analyze diverse media formats.With an impressive funding of $107 million from Seed and Series A rounds, we are proudly supported by leading venture capital firms, including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, alongside renowned AI pioneers such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang. Our headquarters in San Francisco, complemented by a significant presence in the APAC region with offices in Seoul, highlights our dedication to spearheading global innovation.As a globally minded organization, we celebrate the uniqueness of each individual’s journey. The diversity in our cultural, educational, and personal experiences empowers us to continuously challenge conventional ideas. We seek passionate individuals driven by our mission, eager to make a difference as we expand the horizons of technology to transform the world. Join us in revolutionizing video understanding and multimodal AI.About the RoleThis position requires an active US Department of Defense or Intelligence Community TS/SCI clearance.We are looking for a distinguished Solutions Engineer to provide direct support to US public sector clients. In this capacity, you will serve as the essential link between Twelve Labs' advanced video understanding platform and critical government operations.You will not merely be a consultant presenting a pitch deck; instead, you will act as a technical owner responsible for delivering production solutions. You’ll analyze an agency's workflow on Monday, design a solution utilizing our video AI models by Wednesday, and deploy a working prototype by Friday.This role merges the independence of a startup engineer with the significance of aiding vital government missions. You will collaborate in small, agile teams and take full ownership of the execution of high-impact projects that serve the public interest.Candidates should be prepared to travel up to 10% annually for conferences, off-site meetings, and other business-related events as required. This position may necessitate participation in on-site interviews and/or completion of in-person onboarding processes.

Who We AreAt Twelve Labs, we are at the forefront of creating innovative multimodal foundation models capable of understanding videos as humans do. Our groundbreaking models have set new benchmarks in video-language modeling, enhancing our capabilities and fundamentally changing how we engage with and interpret diverse media formats.Backed by an impressive $107 million in Seed and Series A funding, our organization enjoys support from prestigious venture capital firms including NVIDIA's NVentures, NEA, Radical Ventures, and Index Ventures, along with visionary leaders in AI such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang. With our headquarters in San Francisco and a significant presence in Seoul, our global reach reflects our dedication to fostering innovation worldwide.We celebrate the individual journeys of our team members, recognizing that our diverse cultural, educational, and life experiences enable us to continuously challenge the status quo. We seek passionate individuals who resonate with our mission and are eager to create a meaningful impact as we expand the horizons of technology to reshape the world. Join us in our quest to revolutionize video comprehension and multimodal AI.About the RoleAs a Senior Backend Software Engineer at Twelve Labs, you will play a pivotal role in developing the server-side infrastructure that powers our new agentic application layer. You'll be an integral part of a small, high-impact team, taking ownership of the essential transition from prototype to a production-ready platform.Travel Requirements: Up to 25% travel to Los Angeles is expected.Candidates should be prepared to travel up to 10% annually for conferences, off-site meetings, and other business-related activities as required. This position may involve participating in on-site interviews and in-person onboarding processes.Your ResponsibilitiesBackend DevelopmentDesign and implement backend services for video processing workflows, including ingestion, transcoding, 4K export, metadata extraction, and timeline operations.Architect scalable and reliable systems to support enterprise-level video workloads using cloud-native infrastructure (AWS, GCP).Develop and optimize APIs that power real-time and asynchronous frontend workflows, focusing on streaming data delivery and long-running job orchestration.Ensure performance and reliability of distributed video processing pipelines, meeting low latency and high throughput requirements.

About UsAt Twelve Labs, we are at the forefront of developing innovative multimodal foundation models capable of understanding videos in a human-like manner. Our state-of-the-art models are setting new benchmarks in video-language modeling, allowing for more intuitive interactions and transformative media analysis.With an impressive $107 million in Seed and Series A funding, we have garnered support from leading venture capital firms like NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, as well as esteemed AI pioneers such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang. Our headquarters are in San Francisco, complemented by a strong presence in APAC, particularly in Seoul, highlighting our commitment to global innovation.We embrace the individuality of each team member’s journey. The diversity of our cultural, educational, and experiential backgrounds fuels our drive to challenge the norm. We seek passionate individuals eager to contribute to our mission and make a significant impact as we redefine the landscape of technology. Join us in revolutionizing video comprehension and multimodal AI.Role OverviewAs a Senior Staff Software Engineer, you will take charge of the infrastructure and integration layer that ensures Twelve Labs models are seamlessly accessible on partner platforms. Your responsibilities will encompass everything beyond the models, including packaging, validating, deploying model containers, designing API surfaces for various platforms, routing requests, and maintaining production reliability across diverse cloud environments.You will collaborate closely with our Science, Product, and ML Engineering teams to align model and product roadmaps for successful platform integrations. Your expertise in external model orchestration will be pivotal; you will need to comprehend model component functionalities to make informed integration decisions, although model optimization will not be part of your role. Your contributions will significantly enhance our capacity to reliably deliver new model versions and features to users across all platforms.Willingness to travel up to 10% annually for conferences, off-site meetings, and other business-related events is expected. Participation in on-site interviews and/or in-person onboarding processes may also be required.

About UsAt Twelve Labs, we are at the forefront of innovation, creating advanced multimodal foundation models that enable machines to understand videos in a human-like manner. Our groundbreaking approach to video-language modeling is setting new benchmarks, enhancing our ability to analyze and interact with diverse media formats.With an impressive $107 million in funding from leading venture capital firms including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, as well as visionary AI leaders like Fei-Fei Li and Alexandr Wang, we are strategically positioned to drive global innovation. Our headquarters in San Francisco, along with a significant presence in Seoul, illustrates our commitment to reshaping the future of technology.We celebrate the unique journeys of every individual and believe that our diverse backgrounds fuel our creativity and innovation. We invite passionate individuals who share our mission to join us in transforming video understanding and multimodal AI.Role OverviewUnlike typical video engineering roles that focus primarily on enhancing human playback, at Twelve Labs, we engineer video for machine comprehension. This unique approach prioritizes AI model performance over mere perceptual quality. As the Principal Software Engineer for Video Engineering, you will architect and implement our video processing pipelines, overseeing the entire journey from byte ingestion through to playback. Your work will be pivotal in ensuring our systems are efficient, cost-effective, and tailored for AI-driven video intelligence at scale.Your ResponsibilitiesEnd-to-End Ownership: Lead the design and execution of video pipelines, covering ingestion, decoding, chunking, storage, and playback, applicable to both batch and streaming modes.Codec Expertise: Guide the development of decoding strategies, container format management, and codec implementations, ensuring optimal performance for various video types.

About UsAt Twelve Labs, we are at the forefront of innovation, developing state-of-the-art multimodal foundation models that enable machines to understand videos in a human-like manner. Our groundbreaking models have set new benchmarks in video-language modeling, enhancing our ability to interact with and analyze diverse media forms.With an impressive $107 million in funding from esteemed venture capital firms like NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, along with guidance from AI pioneers such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang, we are dedicated to fostering global innovation from our headquarters in San Francisco and a significant presence in Seoul.We celebrate the unique journeys of our team members, believing that diverse cultural, educational, and life experiences are vital for challenging the status quo. If you are passionate about making a meaningful impact and eager to push the boundaries of technology, we invite you to join us in transforming the world of video understanding and multimodal AI.Role OverviewAs a Staff Product Designer at Twelve Labs, you will play a pivotal role in shaping the design across our comprehensive product landscape, including applications, developer platforms, APIs, and upcoming products that bridge them together. You will face intriguing design challenges such as defining user interactions with AI that processes extensive video content, conceptualizing creative tools that leverage AI's ability to identify story beats, and crafting trustworthy user experiences from probabilistic outputs. Your innovative patterns will not only shape Twelve Labs but also influence how the world engages with video intelligence, potentially rendering traditional video chat obsolete.Your ResponsibilitiesDefine the design language and interaction model across the entire Twelve Labs product ecosystem, including applications, platforms, APIs, branding, and launch materials.Invent new interaction and design patterns suitable for a wide range of contexts, from single frames to entire video corpuses.Engage in relentless prototyping and testing with developers in real-world applications to refine and enhance user experiences.

As a Staff Software Engineer focused on the public sector, you will play a pivotal role in developing essential software components that empower teams to create intelligent solutions across various domains. Your responsibilities will include designing systems that ingest and process federal datasets, facilitating real-time decision-making in complex environments. Our work involves pioneering innovative capabilities, such as:Establishing multi-layered guardrails for AI agentsEnhancing data retrieval processes for agentsCoordinating fleets of asynchronous agentsAutomatically notifying users of data anomaliesProviding insights into agent decision-making processesIn this role, you will lead the execution of both vertical features and horizontal capabilities, guiding fellow engineers in defining requirements in collaboration with stakeholders and navigating technical implementation trade-offs until stakeholder acceptance is achieved.Your key responsibilities will include: Leading feature integration within the Federal engineering team to maintain architectural integrity.Formulating the technical strategy for agentic guardrails, explanation mechanisms, and fleet orchestration.Ensuring system reliability and performance across varying security classifications and network types.Mentoring engineers in the requirement definition process and ensuring stakeholder alignment.Communicating high-level technical trade-offs and implementation strategies to senior government officials and Scale AI executive leadership.Shaping the long-term product strategy and technical roadmap for the Federal business unit.Advising on the architecture of AI-driven solutions for large-scale federal contracts.

Join Cloudflare as a Senior Named Solutions Engineer specializing in the Public Sector. In this pivotal role, you will leverage your technical prowess and strong communication skills to deliver tailored solutions that meet the unique needs of governmental and public institutions. You will work collaboratively with various teams to drive successful outcomes and ensure that our clients receive the highest level of service and support.Your responsibilities will include engaging with stakeholders to understand their requirements, designing and implementing solutions, and providing ongoing technical guidance. You will also play a key role in educating clients about our products and services, ensuring they can maximize their use of our cutting-edge technology.

Join Cloudflare as a Senior Solutions Engineer focusing on the Public Sector Federal team. In this pivotal role, you will harness your expertise in solutions engineering to deliver innovative cloud solutions to federal clients. You will collaborate closely with cross-functional teams to understand client needs and craft tailored solutions that address their unique challenges.Your primary responsibilities include engaging with customers to gather requirements, presenting technical solutions, and ensuring successful implementations, while also providing ongoing support to maximize customer satisfaction.

As a Senior Software Engineer within the Public Sector team at Scale AI, you will play a pivotal role in creating foundational products that empower forward-deployed teams to develop advanced agentic capabilities across various domains. Your responsibilities will include designing and building robust systems to ingest and process federal datasets, facilitating real-time decision-making in challenging environments. Our innovative solutions encompass:Establishing multi-layered guardrails around autonomous agentsEnhancing data retrieval processes for agentsCoordinating fleets of asynchronous agentsAutomatically notifying users of data anomaliesProviding transparency into how agents reach their conclusionsIn this role, you will lead the development of either a vertical feature or a horizontal capability, from defining requirements in collaboration with stakeholders through to final implementation and acceptance.Your core responsibilities include:Designing and implementing scalable backend systems and distributed architectures tailored for Federal clients.Managing the entire feature development lifecycle, from requirement gathering to deployment on classified networks.Overseeing the orchestration of asynchronous agent fleets to fulfill mission objectives.Engaging directly with customers to translate their mission needs into actionable technical requirements.Maintaining communication with stakeholders to ensure that implementations meet established acceptance criteria.Conducting technical reviews and assessing potential risks within machine learning infrastructure and model serving.Influencing the platform roadmap by delivering technical specifications for Federal product solutions.

Join Our Innovative TeamAt Twelve Labs, we are at the forefront of technology, developing state-of-the-art multimodal foundation models that enable video comprehension akin to human understanding. Our groundbreaking models have set new benchmarks in video-language modeling, enhancing our capabilities and revolutionizing media interaction and analysis.With impressive backing of $107 million in Seed and Series A funding from prestigious venture capital firms including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, as well as renowned AI pioneers such as Fei-Fei Li and Alexandr Wang, our San Francisco headquarters serve as a hub for global innovation, complemented by a strong presence in APAC from Seoul.We cherish the unique journeys of our team members, believing that diverse cultural, educational, and life experiences fuel our collective creativity. We seek passionate individuals aligned with our mission to reshape technology. Join us in our quest to revolutionize video understanding and the realm of multimodal AI.Your RoleWe are on the lookout for a Staff Security Engineer to bolster our security team. Collaborating closely with our lead security engineer, you'll play a vital role in evolving and scaling our security initiatives. This generalist position offers a wide-ranging scope, encompassing application security, cloud infrastructure, CI/CD pipelines, and addressing AI/ML-specific vulnerabilities.This is not a SOC position; you won't be confined to an alert queue. Instead, you'll be actively engaged in identifying risks, enhancing controls to mitigate those risks, and working collaboratively with engineering and infrastructure teams to integrate security seamlessly into our development processes. As a dynamic AI company, we tackle security challenges that are often unprecedented—securing model weights, ML pipelines, and training infrastructure alongside more traditional domains.If you thrive on addressing emerging threats, enjoy deeply understanding systems, and aspire to make a meaningful impact at a cutting-edge video AI company, this role is tailored for you.Note: U.S. Citizenship is required due to access to systems governed by U.S. government security regulations.Location Requirements: We are currently considering candidates exclusively based in the Pacific Time Zone (PT).Candidates should be prepared to travel up to 10% annually for team meetings and events.

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are revolutionizing B2B post-sales support with an all-inclusive platform that leverages conversational data and advanced intelligence, empowering our clients to manage their operations seamlessly in real-time.Supported by leading investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies such as Linear, Cognition (creators of Devin), and Modal Labs, who trust us to streamline their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.This role is fully in-person; remote or hybrid options are not available. Your RoleEngage directly with customers while developing bespoke solutions.We seek a former Software Engineer who appreciates the power of automation—complete a task once and automate it, never to revisit it.Facilitate the migration of new customers from their legacy support systems to Pylon.Lead customer migration meetings within your first week.Serve as the primary 'problem-solver' for customers as they transition to Pylon, guiding them through the reconstruction of their processes and data.Become a product expert and assist customers in identifying the most suitable solutions, even when they may not initially understand their needs.Participate in pre-sales calls, showcasing your expertise in potential solutions.Develop proficiency not only in Pylon but also in the systems we are migrating from (e.g., Zendesk, Intercom).Manage multiple customer migrations simultaneously, ensuring timely completion.Continuously refine and enhance the migration process.RequirementsMust be located in or willing to relocate to San Francisco and eager to work on-site.Highly organized and quick to adapt; you’ll be managing multiple migrations concurrently.Detail-oriented with a strong capacity to learn rapidly; you will need to master various tools promptly.A passion for product innovation and the ability to suggest enhancements.Our BenefitsWe offer a vibrant work culture with numerous perks to enhance your experience.

Join Scale AI as a passionate and skilled Mission Software Engineer within our innovative Federal Engineering team. In this pivotal position, you will directly contribute to enhancing our government clients' capabilities by designing and implementing tailored solutions. Our advanced, scalable platform is essential for these solutions, and your technical expertise will be crucial in ensuring seamless integrations with existing client infrastructures, enhancing their workflows.Your Responsibilities Include:Engaging directly with clients to identify their needs and translating them into functional features within Scale’s platform.Being prepared for over 50% travel or potential relocation to key client sites.Working collaboratively with diverse teams to define and implement backend solutions that cater to the specific requirements of government agencies operating in secure environments.Executing comprehensive data integrations, ensuring synchronization of client data with Scale’s platform.Deploying and maintaining Scale software at client locations.Creating features requested by clients, working closely to ensure high satisfaction.Building robust and reliable backend systems that serve as standalone products, empowering clients to advance their AI initiatives.Actively participating in client engagements and collaborating with stakeholders to capture requirements and deliver cutting-edge solutions.This role requires an active TS/SCI security clearance or the capability to obtain one.

Who We Are:TwelveLabs is at the forefront of developing innovative multimodal foundation models that enable video comprehension akin to human understanding. Our groundbreaking models have set new benchmarks in video-language modeling, enhancing our capabilities and revolutionizing how we engage with and analyze diverse media formats.With an impressive $107 million in Seed and Series A funding, we're supported by premier venture capital firms including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, alongside influential AI pioneers like Fei-Fei Li, Silvio Savarese, and Alexandr Wang. Our headquarters in San Francisco, complemented by a significant presence in Seoul, highlights our dedication to fostering global innovation.We celebrate the individuality of every team member’s journey, believing that the diverse cultural, educational, and life experiences of our employees fuel our ability to challenge the status quo. We seek passionate individuals who resonate with our mission and are eager to make a significant impact as we advance technology to reshape the world. Join us in redefining video understanding and multimodal AI.About the RoleAs a Senior Staff Infrastructure Engineer at TwelveLabs, you will leverage your technical expertise and leadership skills to construct the systems that drive our multimodal foundation models. Your focus will be on designing and enhancing a scalable, secure, and high-performance infrastructure that accommodates extensive AI workloads across both cloud-based and on-premises environments.This position demands strong technical acumen, an eagerness to delve into low-level systems when necessary, and the capability to influence infrastructure strategy through hands-on contributions and operational improvements. Your impact will be felt through your technical expertise and the results you deliver, rather than through hierarchical status, in a dynamic and fast-paced environment.In this role, you will:Architect and advance cloud and hybrid infrastructure, blending hands-on execution with technical leadership.Guide the development of AI/ML infrastructure components, engaging directly in critical tasks when necessary.Define infrastructure standards and abstractions while maintaining close interaction with production systems.Collaborate closely with Machine Learning Engineers, Data Scientists, Backend Developers, and other key stakeholders to ensure system alignment and efficiency.

Join Scale AI, a leader in artificial intelligence solutions, as we rapidly expand our Public Sector division. Our mission is to empower government agencies in leveraging AI for national security and public operations. We are seeking a proactive Field Engineering Manager to lead our field engineering teams on federal AI projects. In this pivotal role, you will have a direct impact on significant revenue growth by fostering strong relationships with our key public sector clients and ensuring their satisfaction and loyalty to Scale AI. This position is perfect for a technical leader who enjoys team management while remaining engaged with cutting-edge technology and solving impactful challenges within the U.S. government.As a Field Engineer, you will be a software engineering generalist, skilled in client engagement and adept at translating ambiguous requirements into robust, production-grade solutions alongside our Product, Engineering, and Delivery teams. You will possess a deep understanding of Scale's products and codebase, as well as a broad technical knowledge of Generative AI systems, APIs, networking, and data engineering. Your ability to build strong relationships and manage projects will be crucial as you deliver technical solutions and nurture your team’s growth.Your role will encompass a balance of technical planning and execution (50%) alongside people management and team development (50%), overseeing a team of 6-8 engineers. You will collaborate across functions with product, engineering, security, and delivery teams to ensure compliance with federal regulations and security standards.Daily Responsibilities:Engage with customers in field engineering, focusing on technical development and solution delivery (50%)Manage and mentor a growing engineering team (50%)Key Responsibilities:Recruit and build a high-performing engineering team.Enhance engineering productivity through guidance, mentorship, and technical leadership on Generative AI projects.Collaborate with cross-functional teams to design and execute a strategic roadmap based on customer needs.Work directly with clients to identify their challenges and convert them into tailored workflows using Scale's platform.Be open to approximately 25% travel or potential relocation to key customer locations.Collaborate with cross-functional teams to define the vision for backend solutions tailored to government agency requirements.

About Ditto Ditto builds technology that keeps data moving reliably, even when networks are unreliable or unavailable. Developers use Ditto’s peer-to-peer synchronization engine to power real-time applications for places where connectivity is a challenge: stadiums, aircraft, and remote military bases. Trusted by organizations such as Chick-fil-A, Delta Airlines, and the U.S. military, Ditto supports mission-critical operations across aviation, retail, travel, hospitality, and defense. The company has raised over $145 million and continues to grow globally, with a strong commitment to diversity and inclusion. Role Overview: Senior Software Engineer – Public Sector This Senior Software Engineer (Forward Deployed Engineer) position focuses on supporting Ditto’s public sector users. The role centers on collaborating directly with key users, integrating Ditto’s technology into operational environments, and ensuring rapid, effective deployments. The engineer acts as a technical leader in the field, solving complex problems as they arise and serving as a bridge between users and Ditto’s core engineering team. Adaptability and comfort with ambiguity are essential, as is the ability to resolve issues quickly in high-stakes situations. What You Will Do ATAK Plugin Development: Lead the design, creation, and field deployment of custom ATAK (Android Team Awareness Kit) plugins. These plugins embed Ditto’s data synchronization into the primary situational awareness tools used by warfighters. Android-Native Integrations: Build and optimize Android applications and services for tactical end-user devices. Ensure these solutions work reliably in disconnected, intermittent, and low-bandwidth (DIL) conditions. Integration Architecture: Design the full integration between Ditto’s platform and the broader TAK ecosystem. Define data contracts, API boundaries, and synchronization patterns to enable smooth interoperability with third-party systems and services. Real-Time Issue Resolution: Serve as the first line of technical support, diagnosing and fixing application, integration, and data-flow issues as they happen in the field. Location Remote, with preference for candidates based in Atlanta, Austin, San Francisco, or Seattle.

About Ditto Ditto builds technology that keeps data connected at the edge, no matter the network conditions. Our peer-to-peer synchronization engine helps developers create real-time applications that work reliably, even in stadiums, airplanes, or remote military bases where internet access is limited or unavailable. With over $145 million in funding and partnerships with organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto supports mission-critical operations in aviation, retail, travel, hospitality, and defense. As a fast-growing startup, we value a diverse and inclusive team to help solve complex connectivity challenges worldwide. Role Overview Ditto is looking for an experienced Engineering Manager to lead our Forward Deployed Engineers (FDE) team, focusing on public sector clients. This is a customer-facing leadership role that blends technical depth with enterprise project delivery. The FDE team works closely with key customers, tackling integration challenges, building proof-of-concepts, supporting adoption, and channeling customer needs back to Ditto’s product and engineering groups. The manager will mentor engineers and act as a technical partner, helping Ditto deliver strong results in complex public sector environments. What You Will Do Lead, develop, and retain a team of Forward Deployed Engineers supporting enterprise and public sector customers. Set high standards for technical quality and customer engagement within the FDE team. Work closely with Sales, Customer Success, and Product teams to align engineering efforts with strategic account goals. Provide hands-on technical guidance on Ditto integrations, edge deployments, and architecture, including air-gapped, disconnected, and classified environments. Oversee project delivery: define scopes, manage workloads, remove blockers, and help clients achieve their objectives. Lead recruitment, onboarding, and career growth for FDE team members. Develop scalable processes, playbooks, and tools to improve team efficiency as the customer base grows. Champion the technical needs of public sector customers within Ditto. Location Remote. Candidates based in Atlanta, Austin, San Francisco, or Seattle are encouraged to apply.

The Senior Machine Learning Engineer at Scale AI is tasked with harnessing advanced methodologies in generative AI, computer vision, reinforcement learning, and agentic AI to enhance our product offerings and streamline the customer experience in live environments. Our machine learning engineers utilize a robust internal infrastructure and unparalleled access to extensive datasets to drive significant improvements for our clients. As part of the Public Sector Machine Learning team, you will be at the forefront of deploying innovative models to critical government systems through groundbreaking products such as Donovan and Thunderforge. Our work encompasses various modalities, with a strong emphasis on large language models and computer vision. On the LLM front, we are developing sophisticated agentic systems designed to address intricate operational and planning challenges for government entities. This involves creating agent frameworks that interface with custom retrieval systems and production APIs, alongside evaluation tools for assessing and refining agent performance. Additionally, we are pioneering research in reinforcement learning for agentic LLMs, successfully deploying these innovations in real-world operational contexts. In the realm of computer vision, we are focused on training advanced models to boost labeling throughput and automate perception tasks. Our initiatives include developing large-scale fine-tuning pipelines, training models across diverse modalities, and creating adaptable vision foundation models to support a variety of defense applications.

As the Mission Software Engineering Manager for Scale AI’s rapidly growing Public Sector division, you will be a pivotal member of our innovative Federal Engineering team. In this role, you will help government agencies leverage AI for essential national security, defense, and public missions. Your expertise will be vital in designing and implementing robust solutions that seamlessly integrate with our scalable, high-performance platform, enabling our customers to enhance their workflows effectively.Key Responsibilities:Build and mentor a high-performing engineering team dedicated to Generative AI projects.Boost engineering efficiency by providing technical leadership and guidance.Work collaboratively with cross-functional teams to define and execute a strategic roadmap.Engage directly with customers to translate their challenges into actionable features within Scale’s platform.Be prepared for approximately 25% travel or potential relocation to key customer locations.Partner with cross-functional teams to create backend solutions tailored for government agencies operating in secure environments.Oversee end-to-end data integrations, ensuring seamless synchronization between customer data and Scale’s platform.Deploy and maintain Scale software solutions on customer sites.Collaborate closely with customers to develop features that drive satisfaction and loyalty.Construct reliable backend systems that empower customers to accelerate their AI initiatives.Actively participate in customer engagements, working with stakeholders to comprehend requirements and deliver innovative solutions.This position requires a current TS/SCI security clearance or the capability to obtain one.

Join Pylon Labs: Pioneering the Future of B2B Post SalesAt Pylon, we're revolutionizing B2B post-sales support with our all-in-one platform, seamlessly powered by conversational data and enhanced with intelligent features. Our mission is to empower our customers to operate their businesses in real-time.With backing from renowned investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly support over 1000 companies, such as Linear, Cognition (developers of Devin), Modal Labs, and Incident.io, who rely on Pylon for their customer success and support workflows. We are also honored to be featured on the Enterprise Tech 30 List.This position is fully in-person, as we believe in the value of collaboration and teamwork.Key ResponsibilitiesFacilitate the migration of new customers from their legacy support systems to Pylon.Conduct customer migration meetings within your first week.Act as the primary problem-solver for customers, guiding them in restructuring their processes and data on Pylon.Become a product expert and assist customers in finding the right solutions, even when they are unsure of their needs.Participate in pre-sales discussions as the go-to expert for potential solutions.Develop expertise not just in Pylon, but also in systems we migrate from (like Zendesk, Intercom, etc.).Manage multiple customer migrations concurrently and drive them to successful completion.Continuously enhance the migration process for efficiency.QualificationsBased in or willing to relocate to San Francisco, with a strong desire to work in-person.Highly organized, diligent, and capable of handling multiple migrations simultaneously.Detail-oriented and quick to learn; you will need to master various tools swiftly.A passion for experimenting with the product and recommending improvements.Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement savings plan Commuter benefits Parental leave