About the job
About Our Team
Join the Technical Success team at OpenAI, where we are committed to enhancing the customer journey through our innovative suite of products. Our mission is to empower developers and enterprises of all sizes—from burgeoning startups to established global leaders—to fully harness the capabilities of our advanced models and derive maximum value and adoption.
About the Role
We are on the lookout for a dynamic Solutions Engineer to collaborate with our Digital Native customers, ensuring they unlock meaningful business value through the OpenAI products. In this role, you will engage with senior business stakeholders to assess their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases. You will bridge the gap between business and technical teams, showcasing the value of our solutions and recommending architectural best practices to jumpstart implementation. This position will require close collaboration with the Digital Native Sales, Security, and Product teams.
This opportunity is based in San Francisco, CA or New York, NY, and we promote a hybrid work environment, expecting three days in the office each week, with relocation support available for new hires.
Your Responsibilities:
Provide an outstanding pre-sales customer experience for Digital Native clients by offering technical insights, articulating the value proposition, and addressing queries related to our products, APIs, and large language models.
Illustrate how our suite of OpenAI products can fulfill business needs and drive significant value, including crafting and presenting demonstrations, defining use cases, recommending architectural patterns, and offering comprehensive technical guidance.
Create and manage documentation, guides, and FAQs that reflect common inquiries and requirements identified during the pre-sales phase.
Build and cultivate strong relationships with customers throughout their evaluation, validation, and purchasing journey.
Promote customer advocacy and serve as the customer’s voice within our organization by collecting and communicating customer feedback, recognizing trends, and integrating insights into product development.
Act as the primary resource for security and compliance inquiries, clarifying standard materials, directing customers to relevant resources (such as the trust portal), and escalating complex requirements as needed.
Ideal Candidates Will:
Possess strong analytical and problem-solving skills, with the ability to effectively communicate complex technical concepts to diverse audiences.
Demonstrate a solid understanding of AI technologies and their business applications, along with experience in customer-facing roles.
Exhibit exceptional relationship-building skills and a proactive approach to customer engagement.
Have a background in software development or architecture, preferably with experience in cloud-based solutions.

