About the job
About Sentry
At Sentry, we believe that poor software should no longer be accepted. Our mission is to empower developers to create superior software more efficiently, allowing everyone to enjoy technology to its fullest. With over $217 million in funding and a trusted solution for more than 100,000 organizations—including industry giants like Disney, Microsoft, and Atlassian—we are dedicated to building performance and error monitoring tools that minimize bug fixing and maximize product development.
We foster a hybrid work environment across our global offices, designating Mondays, Tuesdays, and Thursdays as in-office days to promote impactful collaboration. If you are passionate about creating tools that enhance digital experiences, we invite you to join us in developing the next wave of software monitoring solutions.
About the Role:
The Solutions Engineering team at Sentry plays a pivotal role in assisting our largest clients in seamlessly integrating Sentry into their applications and workflows. This includes everything from SDK integration to ensuring that alerts and issues are directed to the appropriate channels promptly. Solutions Engineers will work closely with customers to guarantee effective implementation and utilization, leading to:
Better identification and resolution of application slowdowns and errors.
Increased productivity for development teams and enhanced customer satisfaction.
In This Role, You Will:
Identify and understand customer challenges and goals, transforming them into actionable onboarding and implementation strategies that demonstrate tangible business value.
Create best practices, educational resources, and content focused on error and performance management, open-source contributions, or the Sentry product (e.g., “how-to” articles and videos on product functionalities).
Serve as a trusted advisor and subject-matter expert for customers, guiding them in adopting software engineering and monitoring best practices.
Engage in workshop-level interactions with clients to promote advanced usage and wider adoption of Sentry's solutions.
Collaborate across internal teams to relay customer feedback to product and development units, aligning Sentry's product roadmap with improved time-to-value delivery.
You Will Thrive in This Position If You:
Enjoy discussing technology and collaborating with engineers and engineering leaders.
Value working in a fast-paced environment that offers diverse challenges and opportunities.

