About the job
About Our Team
The Technical Success team plays a pivotal role in enhancing customer experiences with OpenAI's suite of advanced products. We focus on empowering developers and enterprises to fully leverage our cutting-edge models, driving significant value and fostering widespread adoption. Our clientele ranges from innovative startups to well-established global corporations, reflecting a rich diversity in backgrounds and stages of growth.
About the Position
We are on the lookout for a dynamic Solutions Engineer to collaborate with our prominent Healthcare & Life Sciences clients, ensuring they derive substantial business value from our offerings. You will engage with senior business stakeholders to comprehend their pre-sales requirements, shape their AI strategies, and pinpoint high-impact use cases and applications. Your role will involve working alongside both business and technical teams to showcase the merits of our solutions and recommend architectural frameworks to facilitate their implementation. You will closely interface with our Healthcare & Life Sciences, Large Enterprise Sales, Security, and Product teams.
This position is located in San Francisco, CA or New York, NY, operating under a hybrid model of three days in the office weekly, and we offer relocation assistance for new hires.
Key Responsibilities:
Provide an outstanding pre-sales experience for large Healthcare & Life Sciences prospects and customers by delivering technical insights, articulating value propositions, and addressing inquiries related to our products, APIs, and LLMs.
Illustrate how OpenAI’s product suite can fulfill customer needs and generate significant business impact, including constructing and presenting demos, scoping use cases, suggesting architectural patterns, and offering comprehensive technical guidance.
Develop and update documentation, guides, and FAQs regarding common queries and requirements identified during the pre-sales journey.
Build and maintain robust relationships with customers throughout the evaluation, validation, and purchasing phases.
Cultivate customer advocacy by representing their voice within our organization, gathering feedback, identifying recurring themes, and integrating them into product strategy.
Act as the primary contact for security and compliance inquiries, providing standardized materials, guiding customers to relevant resources (e.g., trust portal), and escalating complex issues to the appropriate teams.
