About the job
Join Our Technical Success Team
At OpenAI, our Technical Success team plays a pivotal role in ensuring the safe and impactful deployment of ChatGPT and OpenAI API applications for developers and enterprises. We serve as trusted advisors, empowering our clients to fully leverage the value of our advanced models and innovative products. As a Pre-Sales Solutions Engineer, you will help transform customer operations through solutions encompassing customer service, automated content creation, and groundbreaking applications utilizing our latest models.
Your Role
We are in search of a dynamic Solutions Engineer who can collaborate closely with our clients to guarantee they derive significant business value from our offerings, including ChatGPT and the OpenAI API. You will engage with senior business stakeholders to understand their pre-sales needs, steer their AI strategy, and pinpoint high-value use cases and applications. You will collaborate with both business and technical teams to showcase the value of our solutions and recommend architectural patterns to facilitate their implementation.
This position is based in New York City, and we operate on a hybrid model requiring three days in the office weekly. Relocation assistance is available for new hires.
Your Responsibilities:
Provide an outstanding pre-sales experience for prospects and customers by delivering technical insights, clarifying the value proposition, and addressing inquiries related to our products, APIs, and LLMs.
Illustrate how OpenAI APIs and ChatGPT can fulfill customers’ business objectives and provide substantial value, including building demos, defining use cases, suggesting architectural frameworks, and delivering in-depth technical advice.
Generate and maintain comprehensive documentation, guides, and FAQs addressing common questions and requirements that arise during the pre-sales process.
Build and sustain robust customer relationships throughout the evaluation, validation, and purchasing phases.
Advocate for customers and represent their interests internally by collecting and communicating feedback, identifying patterns, and contributing to product development strategies.
Act as the primary contact for security and compliance inquiries, providing standardized information, directing customers to relevant resources, and escalating complex issues to the appropriate teams.
