About the job
SalesJack develops sales software tailored for independent businesses in the construction supply industry. The platform centers on CRM and prospecting tools that address specific workflow challenges. With headquarters in the US, SalesJack is expanding its engineering team in Canada to deliver practical solutions that improve day-to-day operations.
Role overview
This hybrid Solutions Engineer position is based onsite in Hamilton, ON. The role focuses on the technical aspects of onboarding new customers and supporting their ongoing success. Daily tasks include integrating various ERPs, mapping product categories, configuring permit data sources, migrating data, and delivering on-site training. After launch, the role manages customizations such as new reports, routing rules, data transformations, and unique integrations. Collaboration with founders, engineers, and end users is a key part of the job. SalesJack emphasizes proactive problem-solving, quick execution, and building solutions based on customer feedback.
Key responsibilities
- Lead ERP integrations for new customers using platforms like BisTrack, DMSi Agility, and ECI Spruce. Integration methods may involve REST APIs, direct SQL access via VPN, or scheduled file extracts.
- Map product categories from each customer's ERP to enhance cross-sell logic, account health scoring, and reporting capabilities.
- Configure permit data sources and routing rules for each territory, including fuzzy matching against existing customer lists.
- Develop custom reports, workflows, and data transformations within the data stack (Snowflake, dbt, Postgres) when standard options do not meet client needs.
- Share field patterns and customer feedback with Engineering to inform core product improvements.
- Contribute to architectural decisions, onboarding playbooks, and the development of team culture as an early team member.
Requirements
- Minimum 2 years of experience in Solutions Engineering, Implementation Engineering, Data Engineering, or a similar technical, customer-facing role.
- Proficient in SQL, able to write complex queries for Snowflake, Postgres, or comparable data warehouses.
- Hands-on experience with ETL/ELT processes and data transformation tools such as dbt and Airbyte.
- Strong problem-solving skills and a commitment to customer success.

