Solutions Engineering Manager for Mid-Market & Enterprise

Intercom is a leading AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences. Our innovative AI agent, Fin, is the most advanced customer service AI on the market, enabling businesses to provide continuous, flawless customer support that transforms their customer interactions for the better.Fin can seamlessly integrate with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution that offers AI-enhanced support for intricate queries that necessitate human intervention.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide. At Intercom, we are committed to redefining customer service standards, driven by our core values of innovation, speed, and exceptional value delivery.What’s the opportunity?As a Solutions Architect, you will serve as a trusted technical advisor to our clients, guiding them through the integration, deployment, and optimization of Intercom and Fin, our AI Agent. Collaborating closely with Customer Success Managers, Sales Engineers, and R&D teams, you will provide strategic direction, technical insight, and hands-on assistance with API integrations, security evaluations, and AI-driven automation strategies.This role is perfect for a technically adept, customer-centric individual who is passionate about AI-driven customer service. You will empower businesses to unlock the full potential of Intercom and Fin, facilitating seamless implementation and ensuring long-term success.What Will I Be Doing?Assist clients in optimizing Intercom and Fin, ensuring successful deployments and effective utilization.Provide strategic advice on integrations, helping customers connect Fin with their existing technology stack via APIs, webhooks, and automation workflows.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands out as the most advanced customer service AI in the market, enabling businesses to provide round-the-clock, flawless customer service, thereby transforming their customer interactions positively. When paired with our Helpdesk, it evolves into a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for complex inquiries needing human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the standard for customer service. Guided by our core values, we challenge norms, execute rapidly, and consistently provide substantial value to our clients.What’s The Opportunity?Join Intercom, an AI-first company that is revolutionizing customer service delivery. Our platform is powered by the sophisticated AI agent, Fin, who marries automation with empathy, setting new benchmarks in customer support. In this role, you'll help shape the future of AI-driven customer service, showcasing the transformative potential of artificial intelligence. By fostering an ambitious vision and delivering impactful solutions, you’ll turn AI-enhanced support into a tangible reality for our clients.About the Role:We are on the lookout for an outstanding Solutions Engineer to become part of our dynamic Customer Solutions Team. In this position, you will engage directly with our clients as their trusted advisor, playing a crucial role in defining and showcasing value throughout the sales cycle. With an innate curiosity, independent thought process, and robust problem-solving capabilities, you will collaborate closely with Product, R&D, and Engineering to ensure our customers' needs and insights are central to our AI-powered solutions.What Will I Be Doing?Lead technical discovery efforts to identify and meet our customers’ needs.Provide an exceptional pre-sales experience by effectively communicating Intercom's value and technical expertise.Conduct persuasive, value-driven solution reviews and in-depth technical sessions.Design and lead customized Proof of Concepts (POCs) to demonstrate Intercom's capabilities.Act as the primary contact for RFPs and customer security inquiries, utilizing standardized materials and escalating complex issues when necessary.Collaborate across teams with Product and Engineering to represent the customer voice, gathering feedback and insights for product development.

At Intercom, we are revolutionizing customer service with our cutting-edge AI technology, enabling businesses to provide unparalleled customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service solution available, ensuring that companies can offer continuous and flawless support, ultimately enhancing their customer interactions. By integrating Fin with our Helpdesk, we create the Intercom Customer Service Suite, a comprehensive solution designed to handle intricate queries that necessitate a human touch.Since our inception in 2011, Intercom has gained the trust of nearly 30,000 businesses worldwide, establishing a benchmark for customer service excellence. Our core values drive us to push limits, operate with urgency, and consistently deliver exceptional value to our clients.What’s the Opportunity?As a Mid-Market Relationship Manager, you will drive growth by transforming potential into expertise. You will manage a portfolio of dynamic customers, empowering them to leverage the full potential of Intercom. We are building a premier sales team that is fast-paced, ambitious, and fiercely dedicated to success.At Intercom, our approach to sales is unique. We don’t merely sell; we form partnerships. We encourage our customers to integrate Intercom as the core of their operations, starting with sales professionals who think expansively, act swiftly, and embody integrity in every interaction.We are committed to the professional development of every Relationship Manager. Growth is not just a concept here; it’s integral to how we promote, educate, and lead. In a fast-paced environment that rewards ownership, creativity, and ambition, you will have the opportunity to expand your influence and make a meaningful impact.What Will I Be Doing?Manage and expand a portfolio of Intercom’s mid-market clients; focusing on measurable revenue growth, customer retention, and long-term loyalty.Collaborate with executives to identify challenges, present AI-driven solutions, and connect Intercom’s platform to tangible business outcomes.Develop and implement territory strategies aimed at surpassing basic maintenance; focusing on upselling, cross-selling, and multi-unit growth through robust, data-supported plans.Work cross-functionally with Marketing, Product, and Customer Success teams to translate actual customer requirements into product innovation and go-to-market strategies.Analyze customer feedback to enhance the overall customer experience and ensure satisfaction.

Join Intercom as a Senior AI Deployment Architect, where you will play a pivotal role in the design and implementation of AI solutions that enhance customer engagement. You will collaborate with cross-functional teams to deploy cutting-edge AI technologies, ensuring alignment with business objectives and delivering significant value. Your expertise will drive innovations that shape the future of communication.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver outstanding customer experiences.Our advanced AI agent, Fin, stands out as the leading customer service AI solution available, enabling companies to provide perpetual, flawless customer support and significantly enhance their customer interactions. Fin can seamlessly integrate with our Helpdesk to create the comprehensive Intercom Customer Service Suite, designed to address more intricate or high-touch inquiries that necessitate human intervention.Since our inception in 2011, Intercom has garnered the trust of nearly 30,000 businesses worldwide, establishing a new benchmark for customer service. We are driven by our core values, which inspire us to push boundaries, work with agility, and consistently deliver exceptional value to our clients.What’s the opportunity?We are in search of a talented Solutions Engineer to join our dynamic Customer Solutions Team. In this position, you will engage directly with our customers as a trusted advisor, playing a crucial role in defining and showcasing the value of our offerings throughout the sales process. Your natural curiosity, independent thinking, and strong problem-solving capabilities will allow you to collaborate closely with Product, R&D, and Engineering teams to ensure that our customers' needs and insights are central to our AI-powered solutions.What will I be doing?Lead technical discovery to identify and fulfill customer needs.Deliver an outstanding pre-sales experience by effectively communicating Intercom's value and technical prowess.Conduct meaningful, value-based solution reviews and in-depth technical sessions.Design and execute tailored Proof of Concepts (POCs) that exhibit Intercom's capabilities.Act as the primary resource for RFPs and customer security inquiries, leveraging standardized materials and addressing complex issues as needed.Collaborate cross-functionally with Product and Engineering to advocate for the customer voice, collecting feedback and insights for product development.Build trust with customers by approaching challenges with empathy and curiosity.Continuously enhance processes and contribute to developing a best-in-class Solutions Engineering playbook at Intercom.Commit to customer success, ensuring lasting value and proactively resolving challenges.

Who is Trace3?Trace3 is a premier Transformative IT Authority, delivering innovative technology solutions and consulting services tailored for our clients. With a team of elite engineers and a culture of dynamism, we empower IT executives and their organizations to gain a competitive edge through our Integrate, Automate, Innovate process.At Trace3, we foster a culture that resembles the energy of a startup while benefiting from the robustness of a scalable business. Our employees enjoy the chance to advance their careers in a vibrant and enjoyable environment!Headquartered in Irvine, California, we have a strong workforce of over 1,200 professionals across the United States. Our significant office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, and San Francisco.Are you ready to explore the endless possibilities that technology offers? Join Us Today!Street-Smart - Thriving in Dynamic TimesWe adapt quickly and effectively in a fast-paced environment, continuously driving innovation and fostering positive change while keeping our focus on the overarching goals. We exercise sound judgment in making timely and cost-effective high-quality decisions, tapping into our creativity to find constructive solutions to challenges.Juice - The “Stuff” it takes to be a Needle MoverWe are results-oriented and committed to driving outcomes. We lead without titles, empowering others with a proactive mindset. We envision our goals and mentally map out every checkpoint on the journey to success.Teamwork - Humble, Hungry, and SmartWe are humble team players who recognize how our roles impact the company's mission. We treat everyone with respect, acknowledge our mistakes, and provide credit where it is due, all while maintaining transparency. We celebrate the successes and support our colleagues through their challenges and failures, valuing the unique contributions of each individual.

Join 360itprofessionals1 as an Enterprise Architect, where you will play a crucial role in architecting and optimizing our enterprise systems. We are seeking a visionary professional who can drive strategic initiatives and align technology solutions with business goals.

Location: Chicago, IL | Minneapolis, MN While candidates in the listed locations are encouraged for this role, we welcome remote candidates from various cities in the Central US. Mission We seek skilled pre-sales professionals with a proven record of enabling large enterprises to become data-driven. Collaborating closely with the Enterprise Account Executive (AE), you will define and implement the technical strategy for our most significant accounts, fostering broader adoption of our products and advancing the use of Machine Learning (ML) and Artificial Intelligence (AI). Your solid foundation in value selling, technical account management, and technical leadership will be crucial in ensuring success in these partnerships. While you will have a team of hands-on resources creating proofs of concept and showcasing Databricks' solutions, it is essential that you possess a technical understanding and grasp the application of ML and AI across various use cases pertinent to our target accounts in the High Tech and Manufacturing sectors. Outcomes Act as the primary technical liaison for Databricks across multiple clients. Guide customers on a transformative journey, assisting them in evaluating and integrating Databricks into their strategic framework. Execute the technical strategy within the account, aligning closely with the overall strategy. Cultivate a network of technical advocates within the account. Align technical strategies with Databricks solutions. Offer structured mentorship to fellow team members. Earn respect from peers through your expertise, insights, and contributions.

ServiceNow is seeking a Solution Architect in Chicago to help organizations improve how they deliver services and manage daily operations. This position centers on designing solutions that make full use of the ServiceNow platform. Role overview As a Solution Architect, you will work closely with stakeholders to understand their needs and translate business requirements into effective technical designs. The role involves analyzing current processes and identifying ways to address complex challenges through technology. Key responsibilities Collaborate with stakeholders to gather and clarify business requirements Design solutions that use the ServiceNow platform to meet organizational goals Analyze current operations and recommend improvements Who succeeds in this role This position suits those who enjoy working with technology and solving intricate problems. Strong communication skills and the ability to work with diverse teams are important for success.

As a Resident Solutions Architect at Databricks, you will play a pivotal role in shaping the future of cloud-based data solutions. You will collaborate with clients to understand their business challenges and design tailored solutions that leverage the power of the Databricks platform. Your expertise will guide teams in implementing best practices for data architecture and analytics, ensuring clients achieve optimal results.

About the OpportunityJoin Contentful’s Professional Services team as a Senior Personalization Solution Architect. In this pivotal role, you will leverage your extensive expertise in personalization and experimentation to craft, implement, and optimize personalization strategies that deliver measurable results. This position is tailored for a seasoned practitioner who has successfully built and scaled personalization initiatives in real-world environments and possesses the technical skills necessary for modern, composable architectures.This role is not for a generalist; it demands a professional with a robust understanding of audience strategy, decision-making processes, experimentation methodologies, and performance measurement. You will design and execute high-caliber technical implementations utilizing Contentful Personalization.Your collaboration with customer engineering, product, and marketing teams will be crucial in developing and deploying advanced personalization and experimentation solutions. You will act as a vital link between our clients and Contentful’s Product and Engineering teams, helping to mitigate implementation risks, expedite time-to-value, and enhance feedback mechanisms for product development, specifically in complex personalization scenarios.What to Expect?Leadership in Personalization & ExperimentationOversee the comprehensive design of personalization and experimentation programs, including:audience and segmentation strategies based on behavioral, contextual, and first-party dataexperience decisioning models that prioritize relevance, performance, and governanceexperimentation frameworks (A/B testing, multivariate testing, holdouts) with defined hypotheses and success metricsFormulate scalable personalization strategies that include:guardrails to prevent over-personalization, bias, and negative user experiencesstrategies for global, multi-brand, or multi-regional deploymentsbalancing targeting precision, latency, and operational complexityEstablish measurement strategies that link:user behavior to decision-making logic, exposure, and business outcomesServe as a domain authority on personalization and experimentation during customer interactions, confidently guiding technical and non-technical stakeholders through best practices, limitations, and trade-offs.Technical Solution Architecture & Hands-On DeliveryDesign and implement end-to-end personalization solutions that adhere to best practices and industry standards.

Ripple Treasury seeks a GTM Systems Architect based in Chicago, Illinois. This position centers on integrating advanced AI and automation tools within treasury operations. The architect will influence go-to-market strategies by designing system frameworks that streamline processes and enhance the overall user experience. Role focus Integrate AI and automation technologies into treasury systems Shape and improve go-to-market processes through thoughtful architecture Support efficient operations and a seamless experience for users Location This role is based in Chicago, Illinois.

Join our team at Sonsoft Inc. as an Azure Solutions Architect, where you will lead the design and implementation of innovative cloud solutions. This position allows you to leverage your expertise in Azure services to drive digital transformation for our clients.As an Azure Architect, you will be responsible for assessing client requirements, designing scalable solutions, and ensuring best practices in cloud architecture. You will collaborate with cross-functional teams to deliver high-quality solutions that meet business objectives.

Join Us as a Salesforce Architect at CapTech ConsultingAt CapTech, we pride ourselves on partnering with clients to create innovative, scalable Salesforce solutions throughout the Software Development Lifecycle (SDLC) using Agile methodologies. As a Salesforce Architect, you will take the lead on cross-functional projects, ensuring that technical solutions align with our clients' business goals.As a trusted technical advisor, you will manage architectural scope, effectively communicating with both technical and non-technical stakeholders to set clear expectations and facilitate decision-making.Your Role in Technical SolutionsLead the architectural design and execution of Salesforce implementations, covering custom development, integrations, and data migrations.Design enterprise-grade solutions across various Salesforce clouds including Sales Cloud, Service Cloud, Experience Cloud, and industry-specific managed packages.Oversee the integration of Salesforce with external systems such as ERP platforms, financial tools, marketing solutions, identity providers, and document management systems.Define and implement environment strategies, release management, and DevOps processes that adhere to enterprise delivery standards.Fostering Thought Leadership and Professional GrowthDevelop a personalized professional development plan aimed at mastering Salesforce architecture and exploring emerging platform capabilities.Contribute to the establishment of architectural standards, best practices, and reusable solutions, showcasing your technical thought leadership.Mentor fellow architects and developers through architecture reviews, community practices, and ongoing knowledge sharing.Engage in technical pre-sales activities, including solution design, estimations, and delivery planning for prospective clients.Gain exposure to diverse clients, business models, and industry sectors.

Join our dynamic team at eproinc as a Salesforce Solution Architect. In this role, you will leverage your expertise in Salesforce to design innovative solutions that enhance our clients' business processes. You will collaborate closely with cross-functional teams to ensure seamless integration and optimal performance of Salesforce applications.

Senior Solution ArchitectLocation: Chicago, ILContract Duration: 12 MonthsInterview Process: Skype + Face-to-FaceKey Requirements:Bachelor’s Degree or equivalent professional experienceOver 15 years of relevant expertise in technical leadership and technology consulting on large-scale enterprise projectsExperience leading multiple projects at an architect level with a formal architect titleProficiency in Agile methodologies, preferably ScrumDemonstrated experience in designing and building extensive, distributed systems as Enterprise-wide, global-facing PaaS or SaaS offeringsProven track record in large-scale migrations to AzureFamiliarity with Service-Oriented Architecture (SOA) and/or microservices architecturesStrong ability to document intricate solution architecture designs using appropriate modeling and diagramming techniques

Who is Trace3? Trace3 is a premier Transformative IT Authority, dedicated to delivering innovative technology solutions and consulting services tailored to our clients' needs. With a team of top-tier engineers and a focus on dynamic innovation, we help IT executives and their organizations gain a competitive edge through our methodology: Integrate, Automate, Innovate.At Trace3, we foster a culture that combines the entrepreneurial spirit of a startup with the scalability of an established business. Here, our employees can advance their careers and enjoy the journey!Headquartered in Irvine, California, we have over 1,200 talented individuals spread across the United States. Our significant office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, and San Francisco.Are you ready to explore the endless possibilities technology offers? Join our team!Street-Smart - Thriving in Dynamic TimesWe are adaptable and resilient in a rapidly changing environment. Our commitment to continuous innovation drives constructive change while keeping our sights on the big picture. We exercise sound business judgment, enabling us to make high-quality decisions efficiently and cost-effectively. Creativity is at our core, empowering us to uncover positive solutions amidst challenges.Juice - The “Stuff” it takes to be a Needle MoverWe are results-oriented and make things happen. Leadership is not confined to titles; we empower others with a proactive attitude. We visualize our goals, mapping out each checkpoint on our path to success and imagining the ultimate destination.Teamwork - Humble, Hungry and SmartWe are humble team players who recognize the impact of our roles on the company’s mission. We treat everyone with respect, acknowledge our mistakes, celebrate others' successes, and practice transparency. We strive to be positive leaders who provide support during challenges, valuing each individual's uniqueness.

Join our dynamic team at Sonsoft Inc. as a Pega Architect, where you will leverage your expertise in Pega solutions to drive innovative projects and deliver exceptional client outcomes. As a pivotal member of our organization, you will collaborate with cross-functional teams to develop and implement scalable Pega applications that meet our clients' unique business needs.

Syskoplan Reply, a leading entity within the Reply Network, is dedicated to implementing transformative projects for clients through advanced SAP solutions. As an SAP Gold partner, we possess exceptional expertise in executing global projects across diverse industries, showcasing capabilities in business process consulting, customer experience, intelligent automation, ERP, and more.We are on the lookout for a talented SAP Solutions Architect who possesses profound SAP knowledge and exceptional enterprise architecture skills. In this pivotal role, you will define, design, and steer scalable S/4HANA solutions that are in harmony with business objectives and adhere to global standards. As both a strategic advisor and a hands-on leader, you will ensure consistency, performance, and innovation throughout extensive SAP transformations, while providing thought leadership on SAP S/4HANA trends and best practices. Your strong business acumen, cross-functional expertise, and experience in leveraging and advocating for the SAP Business Technology Platform (BTP), Fiori, integrated cloud components, AI/ML, and advanced analytics will be essential in delivering top-tier enterprise solutions.