Solutions Operations Manager - Professional Services/Solutions Engineering

At Intercom, we are pioneers in AI-driven customer service, dedicated to transforming the way businesses engage with their customers. Our innovative AI agent, Fin, facilitates seamless customer interactions, providing top-notch service that is available around the clock. This technology allows businesses to not only enhance their customer support but also redefine their entire customer experience. Combined with our Helpdesk, Fin creates the Intercom Customer Service Suite, an integrated solution tailored for handling complex inquiries that necessitate human intervention.Since our inception in 2011, Intercom has earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our relentless pursuit of excellence, guided by core values of innovation and speed, ensures that we consistently provide exceptional value to our clients.What’s The Opportunity?As an AI-first company, Intercom is at the forefront of revolutionizing customer service delivery. Our platform, driven by the advanced AI Agent Fin, seamlessly integrates automation with human empathy, establishing new standards for customer support. In this role, you will play a crucial part in shaping the future of AI-enabled customer service, showcasing the remarkable potential of artificial intelligence to our clients. By articulating a visionary approach and delivering impactful solutions, you will make AI-powered support a reality for our customers.About the Role:We are seeking a talented Solutions Engineer to join our dynamic Customer Solutions Team. In this role, you will engage directly with clients, serving as their trusted advisor and playing a key role in delivering value throughout the sales process. With a natural curiosity and strong problem-solving abilities, you will collaborate closely with the Product, R&D, and Engineering teams to ensure that our AI solutions are aligned with customer needs.What Will I Be Doing?Lead technical discovery sessions to uncover and address customer needsProvide an outstanding pre-sales experience by effectively communicating Intercom's value and technical expertiseConduct insightful, value-oriented solution reviews and in-depth technical discussionsDesign and execute customized Proof of Concepts (POCs) to highlight Intercom's capabilitiesAct as the primary resource for RFPs and customer security inquiries, using standardized materials and escalating complex issues as necessaryWork cross-functionally with Product and Engineering teams to represent customer feedback, informing product planning and development

At Intercom, we are revolutionizing customer service through innovative AI solutions. Our mission is to empower businesses to deliver exceptional customer experiences that foster loyalty and satisfaction.Our advanced AI agent, Fin, enables companies to provide round-the-clock, flawless customer service, transforming interactions into memorable experiences. Fin seamlessly integrates with our Helpdesk, creating the Intercom Customer Service Suite—an all-encompassing solution for complex inquiries that require a human touch.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide, setting unparalleled benchmarks for customer service excellence. Guided by our core values, we challenge norms, build rapidly, and consistently deliver exceptional value to our customers.What’s the opportunity?We are seeking an outstanding Solutions Engineer to join our dynamic Customer Solutions Team in LATAM. In this role, you will serve as a trusted advisor to our clients, playing a key role in showcasing and articulating the value of our solutions throughout the sales process. Your natural curiosity, independent thinking, and robust problem-solving skills will be integral in collaborating with Product, R&D, and Engineering teams to ensure that our clients' needs are central to our AI-driven solutions.What will I be doing?Lead technical discovery to identify and address our customers’ needs.Provide an exceptional pre-sales experience by articulating Intercom's value and technical expertise.Conduct impactful, value-based solution reviews and technical sessions.Design and implement tailored Proof of Concepts (POCs) that demonstrate Intercom's capabilities.Act as the primary resource for RFPs and customer security inquiries, utilizing standardized materials and escalating complex issues as needed.Work cross-functionally with Product and Engineering to represent the customer voice and gather insights for product enhancements.Build trust with customers through empathetic and curious engagement with their challenges.Continuously enhance processes and contribute to developing a top-tier Solutions Engineering playbook at Intercom.Commit to customer success, ensuring lasting value and proactively addressing challenges.What skills do I need?At least 4 years of experience in a technical pre-sales role, managing relationships with C-Level technical and business stakeholders.Fluency in Portuguese is required.

Join Intercom as a Manager of Solutions Engineering where you will lead a dynamic team focused on delivering innovative solutions for our Mid-Market and Enterprise clients. In this pivotal role, you will drive strategic initiatives, enhance customer engagement, and ensure the successful implementation of our solutions.Your expertise will be crucial in collaborating with cross-functional teams to optimize product offerings and tailor solutions that meet our clients' unique needs. If you are passionate about technology and enjoy leading teams to achieve exceptional results, we want to hear from you!

Join Intercom, the leading AI-powered Customer Service platform dedicated to enhancing client interactions and creating exceptional customer experiences.Our state-of-the-art AI agent, Fin, revolutionizes customer service by enabling businesses to provide continuous, superior support. Fin can seamlessly integrate with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, designed to handle intricate or high-touch inquiries that necessitate human intervention.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide, establishing new benchmarks in the customer service space. Our commitment to pushing boundaries, fostering innovation, and delivering outstanding value drives us forward.What’s the opportunity?As a Solutions Architect, you will serve as a key technical partner for our clients, guiding them through the integration, deployment, and optimization of Intercom and Fin, our AI agent. Collaborating closely with Customer Success Managers, Sales Engineers, and R&D teams, you will offer strategic insights, technical solutions, and hands-on assistance for API integrations, security assessments, and AI-driven automation strategies.This position is perfect for those with a strong technical background who are customer-centric and enthusiastic about leveraging AI for customer service enhancements. You will empower businesses to fully harness the capabilities of Intercom and Fin, ensuring smooth implementation and sustained success.

Join our dynamic team at gumloop as a Solutions Engineer, where you will be at the forefront of driving innovative solutions for our clients. In this role, you will collaborate closely with cross-functional teams to design, implement, and support cutting-edge technology solutions that enhance customer experiences.You will leverage your technical expertise to understand client requirements and deliver tailored solutions. Your contributions will be pivotal in ensuring successful project outcomes and fostering long-term client relationships.

About UsAt Reducto, we empower AI teams to accurately process real-world enterprise data. Our cutting-edge solutions unlock vast amounts of unstructured data—ranging from financial documents to health records—by training vision models to interpret these files intuitively, similar to human comprehension. This capability allows for scalable product development, model training, and process automation.With an impressive 7x year-over-year revenue growth, we collaborate with hundreds of leading organizations, including top AI teams and major enterprises. Our success is backed by over $100 million in funding from renowned investors such as A16z, Benchmark, and First Round Capital. We are seeking a dedicated Solutions Engineer to leverage our momentum and enhance our go-to-market strategies.The OpportunityJoin Reducto's solutions team as a key player in our customer engagements, facilitating sales and implementations with your technical prowess. You will serve as a vital link between our go-to-market and engineering teams, addressing the intricate needs of our enterprise clients. Your contributions will help shape the future growth of our organization.

Join Antithesis: Shaping the Future of Software TestingAt Antithesis, we are on a transformative journey to revolutionize the testing and release process of contemporary distributed systems. Our innovative platform is highly regarded by engineering teams that prioritize exceptional reliability, scalable performance, and comprehensive technical insights. We recognize the challenges developers face—whether it's dealing with production outages, stressful on-call weeks, or release delays due to elusive bugs. If you're driven by a passion for developer-centric tools, system resilience, and achieving correctness, we want to hear from you!Your Role as a Solutions EngineerWe seek a creative problem solver, an enthusiast who thrives on challenges and embraces unconventional thinking. As a Solutions Engineer, you will leverage the full suite of Antithesis tools and technologies to identify bugs and disrupt our customers' software positively. You will also play a pivotal role in communicating the groundbreaking approaches to software testing and reliability that Antithesis introduces to the industry.Key ResponsibilitiesConduct Proof-of-Concept (POC) engagements to showcase the value of Antithesis products to prospective customers.Engage in onboarding activities for new customers.Assist the sales team with technical assessments and consultations.Facilitate workshops for customers on Property-based Testing (PBT) and related subjects.Identify bugs within open source software.Provide thought leadership in testing complex systems.Create, maintain, and demonstrate product demos.Guide clients and prospects in utilizing the Antithesis platform and its testing methodologies.

At Stytch, we are revolutionizing user authentication and fraud prevention tools, empowering developers to create sophisticated authentication workflows effortlessly and swiftly.We are on the lookout for a skilled Solutions Engineer who excels in educating, problem-solving, and nurturing relationships with developers from leading companies. In this pivotal role, you will delve into our customers' needs, articulate solution designs, and spearhead technical assessments. As the authentication subject matter expert, you will collaborate with our customers' engineering teams to facilitate a seamless and efficient evaluation process.This is a full-time, hybrid position based in the San Francisco Bay Area. While we do not require you to be on-site five days a week, we value in-person collaboration and expect you to work in the office 2-3 days per week.

As a Solutions Engineer at method, you will play a pivotal role in bridging the gap between our innovative technology solutions and our clients' needs. You will collaborate with cross-functional teams to design, develop, and implement tailored solutions that drive efficiency and growth. Your technical expertise and exceptional communication skills will be essential in providing outstanding customer support and ensuring our clients achieve their business objectives.

About the TeamThe IT Systems Operations team is crucial in connecting Security, Engineering, and Employee Technology platforms, ensuring that employee-facing systems, identity workflows, and enterprise applications operate smoothly and reliably as the organization grows.In addition to implementation, the team creates structured operating patterns that guarantee platform changes, access models, integrations, and lifecycle workflows evolve safely and consistently throughout the enterprise environment.About the RoleAs an IT Solutions Engineer, you will take ownership of identity-connected enterprise SaaS platforms and system change controls to uphold OpenAI’s compliance standards. Your responsibilities will include ensuring that production configurations, access models, and platform changes are compliant, auditable, and operated through defined controls. You will manage and operationalize controlled system and workflow changes across various identity platforms, SaaS applications, collaboration tools, and enterprise infrastructure.Collaboration with Security, Platform Engineering, and IT Support Operations is essential, as you will:Ensure consistent behavior of identity and access workflows across systemsImplement structured rollout and configuration practices for enterprise applicationsEnhance visibility and traceability of system changes affecting employee workflowsTranslate operational requirements into durable automation and policy-aligned implementationsSuccess in this position requires not only strong engineering skills but also sound operational judgment, meticulous documentation practices, and effective cross-functional collaboration.In this role, you will:Enterprise SaaS & Identity Platform OwnershipManage administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with established control requirements.Oversee onboarding, access modification, and offboarding workflows aligned to standardized entitlement models.Guarantee reliable propagation of lifecycle events across downstream systems and maintain an accurate, auditable access state.

About SentrySentry is dedicated to transforming the software development landscape. We believe that bad software should be a thing of the past. Our mission is to empower developers to create high-quality software swiftly, allowing us all to enjoy technology without the headaches of bugs and performance issues.With over $217 million in funding and a community of more than 100,000 organizations that trust our vision, we are proud to deliver cutting-edge performance and error monitoring solutions. Our tools are utilized by industry leaders like Disney, Microsoft, and Atlassian, enabling them to minimize time spent on troubleshooting and maximize time spent innovating.At Sentry, we champion a hybrid work culture across our global locations. With designated in-office days on Mondays, Tuesdays, and Thursdays, we foster collaboration and teamwork. If you are passionate about building tools that enhance the digital experience, join us in shaping the future of software monitoring.About the Role:As a key member of the Solutions Engineering team at Sentry, you will play an integral role in assisting our largest clients with the seamless integration of Sentry into their applications and workflows. From SDK integration to ensuring that alerts and issues are routed appropriately, your expertise will be vital in optimizing customer implementations and usage. Your goals will include:Empowering developers to swiftly identify and resolve application slowdowns and errors.Enhancing development team productivity and elevating customer satisfaction levels.Your Responsibilities Will Include:Understanding customer challenges and objectives to create tailored implementation and onboarding strategies that deliver business value.Creating best practices and educational materials focused on error and performance management, including “how-to” articles and videos.Serving as a trusted advisor and subject-matter expert, guiding customers in software engineering and monitoring best practices.Facilitating workshops that promote deeper engagement and broader adoption of Sentry's solutions.Collaborating cross-functionally to provide valuable feedback to product and development teams, aligning Sentry's roadmap with customer needs and improving time-to-value.You Will Thrive in This Role If You:Enjoy discussing technology and engaging with engineers and technical leaders.Flourish in a dynamic environment and embrace diverse challenges.

Role Overview Mixpanel is looking for a Solutions Engineer in San Francisco (hybrid) to work closely with clients on technical projects. This role focuses on helping customers get the most from Mixpanel’s analytics platform, addressing technical questions, and supporting their integration and adoption efforts. What You Will Do Partner with clients to understand their technical needs and business goals Guide customers through implementation and integration of Mixpanel’s analytics tools Troubleshoot and resolve technical issues as they arise Collaborate with internal teams to deliver solutions that improve customer engagement and business outcomes Location This position is based in San Francisco with a hybrid work arrangement.

About Resolve AIAt Resolve AI, we are revolutionizing the engineering landscape by developing an autonomous AI Production Engineer designed to diagnose and resolve intricate system challenges comprehensively.Founded by industry pioneers Spiros Xanthos and Mayank Agarwal, who were instrumental in the creation of OpenTelemetry and led Splunk Observability, our team has successfully exited to Splunk and VMware.We have secured over $150M in funding from leading investors such as Lightspeed, Greylock, Unusual Ventures, and individual backers including Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), and Reid Hoffman (Founder, LinkedIn).This is a unique chance to join Resolve AI at a pivotal moment in our growth. If you are eager to contribute to an AI-driven company committed to enhancing engineering efficiency, we would love to hear from you.

About incident.ioAs a pioneering AI incident response platform, incident.io is dedicated to enhancing teams' efficiency in managing incidents. Our comprehensive platform unifies on-call management, incident response, AI Site Reliability Engineering (SRE), and status updates, enabling teams to respond promptly, minimize downtime, and keep customers informed.Since our inception in 2021, we've empowered over 1,500 organizations, including industry leaders like Netflix, Airbnb, and Block, to manage more than 500,000 incidents effectively. Each month, tens of thousands of responders from Engineering, Product, and Support leverage incident.io to restore services swiftly, maintain alignment under pressure, and prioritize impactful projects.We are a rapidly expanding, ambitious team that is passionate about delivering exceptional customer experiences and ensuring product excellence. Our growth has been fueled by a $100M investment from esteemed firms such as Index Ventures, Insight Partners, and Point Nine, alongside contributions from founders and executives of top-tier tech companies.The TeamOur Solutions Engineering team acts as a vital link between our innovative solutions and the distinct needs of our clients. As technical specialists, they collaborate closely with our Account Executives to unveil the full capabilities of our offerings.This agile team excels at converting intricate technical information into tangible business benefits, guiding prospects through comprehensive product assessments and creating customized solutions. Whether spearheading proof of concepts, resolving complex integration queries, or providing valuable market insights to influence our product strategy, our Solutions Engineers play a crucial role in advancing multifaceted deals and ensuring customer satisfaction from the onset.

Join ElevenLabs as an Enterprise Solutions EngineerAt ElevenLabs, we are pioneering the future of AI technology, redefining interactions between humans and machines. Since our inception in January 2023, we have developed the first human-like AI voice model and now cater to millions of users and thousands of enterprises, including industry giants like Deutsche Telekom and Meta. With backing from renowned investors such as Andreessen Horowitz, ICONIQ Growth, and Sequoia, we've successfully secured $781 million in funding and reached a valuation of $11 billion.Our company has diversified its offerings into three primary platforms:ElevenAgents: Enhance customer interactions with intelligent voice and chat agents, ensuring seamless deployment at scale.ElevenCreative: Equip creators with tools to generate and edit audio, music, images, and videos in over 70 languages.ElevenAPI: Provide developers with access to our advanced AI audio models.Our success is driven by a passionate team of innovators and builders dedicated to making a significant impact in the AI landscape. If you are eager to contribute to transformative technology and make a lasting difference, we invite you to apply.

Join Intercom as a Senior Manager of Forward Deployed Engineering, where you'll lead a team of talented engineers focused on delivering exceptional product solutions directly to our clients. You will play a pivotal role in bridging the gap between our development teams and customers, ensuring that our technology meets their needs effectively.Your leadership will guide the team in implementing innovative engineering practices and solving complex technical challenges, driving the success of our deployments. We are looking for a strategic thinker who thrives in a dynamic environment and has a passion for technology and customer engagement.

About LanceDBLanceDB is an innovative, developer-centric, open-source data lake designed for multimodal AI applications. From ultra-scalable vector search capabilities to sophisticated retrieval processes for RAG, LanceDB serves as the cornerstone for your AI applications, enabling the development of groundbreaking solutions and addressing complex requirements in today's tech landscape.About the RoleWe are seeking a highly skilled Senior Solutions Engineer who merges a profound technical comprehension of AI/ML infrastructure with exceptional communication and solution development skills. In this pivotal role, you will act as a trusted advisor to potential customers, design partners, and key accounts, effectively connecting cutting-edge AI engineering with practical business use cases.This position is perfect for individuals who excel at the crossroads of technical expertise and customer engagement, relishing the opportunity to create tailored solutions, demonstrations, and integrations that highlight LanceDB’s capabilities in production settings.Your Responsibilities Will IncludeLead technical discussions in pre-sales environments—collaborating with account executives to define, design, and articulate the advantages of LanceDB tailored to specific customer workflows.Conduct technical discovery and architecture design sessions with prospects spanning various sectors, including AI infrastructure, LLM operations, and multimodal data pipelines.Create and present custom demonstrations and proof-of-concepts to showcase how LanceDB addresses complex challenges related to RAG, vector search, and feature engineering.Serve as a liaison between customer challenges and our engineering/product teams—providing insight that informs roadmap priorities based on real-world feedback.Collaborate closely with design partners and early adopters to ensure successful onboarding and expansion of the product.Promote an exceptional developer experience with a keen focus on documentation, SDK usability, and integration workflows.RequirementsYou thrive in a dynamic, fast-paced startup atmosphere and enjoy collaborating with high-caliber teams.You possess 5+ years of experience in roles such as Sales Engineer, Solutions Engineer, ML Engineer, or in AI Infrastructure, specifically dealing with AI/ML products or platforms.A strong understanding of AI/ML frameworks like PyTorch and TensorFlow, along with their integration into infrastructure for model training, fine-tuning, and inference.

About CodeRabbitAt CodeRabbit, we are at the forefront of innovation, dedicated to developing cutting-edge systems that enhance human-machine collaboration. Our mission is to redefine the future of software development through the creation of advanced AI-driven code reviewing tools. By merging sophisticated algorithms with human creativity, we aim to elevate the efficiency and quality of software engineering practices.Role OverviewAs an Enterprise Solutions Engineer, you will act as a key technical consultant and advocate for our clients. Collaborating closely with Sales, Product, Engineering, and Customer Success teams, you will guide customers through their pre-sales journey, helping them recognize the transformative value of CodeRabbit's solutions. This role is ideal for individuals who are technically inquisitive and enthusiastic about developing AI-integrated solutions throughout the Software Development Life Cycle (SDLC). Join us in a dynamic, collaborative work environment where your contributions will make a significant impact on our customers' success.Key Responsibilities:Partner with Account Executives to comprehend customer needs and craft tailored technical solutions.Convert business goals into technical specifications and solution architectures.Lead engaging demonstrations and impactful Proof of Value (PoV) sessions to effectively communicate the benefits of the CodeRabbit platform.Assist in addressing security-related inquiries from clients.Continuously provide constructive feedback and work cross-functionally with product and engineering teams to resolve customer challenges and enhance the user experience.Stay informed about industry trends and emerging technologies in AI-powered development tools.Contribute to the enhancement of internal resources, including playbooks, guides, and best practices.Facilitate the transition from pre-sales to post-sales, ensuring a seamless onboarding experience for customers.

Join Aarki Inc. as a Solution Engineer, where you will play a key role in delivering innovative solutions that empower our clients to achieve their business goals. You will collaborate with cross-functional teams to analyze client requirements and craft tailored solutions that drive success.