Staff Engineer - Customer Care

KaluzaBristol, England, United Kingdom; London, England, United Kingdom

Hybrid Full-time £97.6K/yr - £122K/yr

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Experience Level

Mid to Senior

Qualifications

The ideal candidate should possess strong technical skills in software engineering, particularly within customer care ecosystems. Experience with CCaaS platforms, automation, and AI integration is highly desirable. Strong communication and leadership skills are essential for mentoring junior engineers and driving technical strategies.

About the job

Job Title: Staff Engineer

Location: London, Bristol - Hybrid

Salary: £97,600 - £122,000

Team: Customer Care

Reporting To: Head of Engineering

This role is based in the UK and requires an existing right to work in the UK. At this time, we are unable to offer visa sponsorship for this role. We are dedicated to fostering a diverse, global team and our sponsorship policy is assessed on a role-by-role basis. We encourage you to regularly check our careers site for updates on future opportunities where we may provide visa sponsorship.

Kaluza is a pioneering Energy Intelligence Platform that transforms the complexities of energy management into seamless coordination. We empower energy companies to navigate modern challenges while propelling the transition to a clean, electrified future. Our platform orchestrates millions of real-time decisions across homes, devices, markets, and grids. By merging predictive algorithms with user-centered design, Kaluza ensures clean energy is reliable, affordable, and seamlessly fits into everyday life. With teams across Europe, North America, Asia, and Australia, alongside a joint venture with Mitsubishi Corporation in Japan, we support leading companies including OVO, AGL, and ENGIE, as well as innovators like Volvo and Volkswagen.

What will I be doing?

As a Staff Software Engineer in Customer Care, you will spearhead the technical strategy for our Contact Center as a Service (CCaaS) and its supporting ecosystem. Your mission is to equip our agents with high-performance, intelligent tools to provide exceptional service in a complex energy environment.

Architect Care Ecosystems: Lead the high-level design and integration of our CCaaS platform (e.g., Salesforce, Amazon Connect, or Zendesk) with Kaluza’s core energy intelligence engines.
Drive Automation & AI: Strategize and oversee the implementation of intelligent routing, self-service automation, and AI-driven agent assistance to enhance experiences for both customers and staff.
Orchestrate Complex Integrations: Own the technical roadmap for omni-channel delivery, ensuring seamless data flow between real-time communication channels and backend billing or grid systems.
Set Global Standards: Define and embed software standards for care-related APIs and event-driven architectures that support a global, multi-tenant SaaS environment.
Mentor & Upskill: Provide technical ownership and mentorship to senior engineers, fostering their growth and expertise.

About Kaluza

Kaluza is at the forefront of revolutionizing energy management through its innovative platform, dedicated to making clean energy accessible and efficient for all. With a global presence, Kaluza collaborates with industry leaders to shape a sustainable future.

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Staff Engineer - Customer Care

Experience Level

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About Kaluza

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