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Staff Product Data Scientist, Operations Center

Waymo LLCMountain View, CA, US; San Francisco, CA, US
Hybrid Full-time $230K/yr - $292K/yr

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Experience Level

Mid to Senior

Qualifications

You will:Design and implement statistical models to determine optimal staffing levels, ensuring quick responses to AV and rider inquiries while maintaining Waymo's safety protocols. Collaborate with Engineering to develop optimization models for prioritizing requests and managing queues, enhancing operational scalability. Perform in-depth data analysis and trend assessment to uncover opportunities for improving Operations Center efficiency and enhancing customer experiences. Work with Product and Operations teams to establish metrics and a measurement framework, promoting a culture of experimentation. Develop and sustain robust data systems and reporting frameworks. You have:Proficient coding skills in Python and SQL. Solid experience with modeling and optimization techniques. A minimum of 8 years of professional experience. Excellent communication and stakeholder management capabilities. We prefer:Experience in experimentation methodologies. Background in call centers and queuing theory.

About the job

Waymo is at the forefront of autonomous driving technology, aiming to be the most trusted driving partner globally. Originating from the Google Self-Driving Car Project in 2009, Waymo is dedicated to developing the Waymo Driver, The World’s Most Experienced Driver™, to enhance mobility access and prevent the loss of lives in traffic incidents. The Waymo Driver underpins our fully autonomous ride-hailing service and is adaptable across various vehicle platforms and use cases. With over ten million trips completed and over 100 million miles driven autonomously on public roads, Waymo is paving the way for safer and efficient transportation across 15+ states in the U. S.

Waymo's Product Data Science team collaborates closely with Engineering, Product, and Operations to drive data-informed decision-making across the organization. We engage in high-impact projects that span quality assurance, operational efficiency, market analysis, and rider satisfaction, all aimed at scaling the Waymo Driver safely and effectively. Our team thrives on curiosity, adaptability, and a data-driven mindset.

This position follows a hybrid work model, reporting directly to the Manager of Product Data Science.

About Waymo LLC

Waymo LLC is a pioneer in the autonomous driving sphere, committed to transforming mobility and enhancing safety on the roads. With a legacy stemming from the Google Self-Driving Car Project, Waymo continues to innovate and develop technologies that provide reliable and efficient transportation solutions.

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