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Staff Product Engineer – AI Innovation

IntercomDublin, Ireland
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Develop the systems that drive Intercom’s flagship AI products, primarily using our ML Python tech stack while occasionally working with our Rails application. Collaborate with ML Scientists to transition proof-of-concept code into robust, scalable production systems. Engage with product teams beyond our group to enhance the AI-powered product experience for our customers.

About the job

At Intercom, we pride ourselves on revolutionizing customer service through advanced AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.

Our leading AI agent, Fin, is recognized as the most sophisticated customer service solution available, enabling businesses to provide consistent, high-quality support. By integrating Fin with our Helpdesk, we offer a comprehensive solution, the Intercom Customer Service Suite, designed to tackle complex inquiries that necessitate human intervention.

Founded in 2011 and trusted by nearly 30,000 companies worldwide, Intercom is redefining customer service standards. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver unparalleled value to our clients.

What is the opportunity?

We are actively seeking Staff Product Engineers to join our AI Group, focusing on the development of Intercom's AI-driven products. As a Product Engineer in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams, ensuring a deep understanding of our products, customer needs, and the ML technology stack.

This group is responsible for defining innovative ML features, researching suitable algorithms and technologies, and swiftly delivering prototypes to our customers.

Our team prioritizes product excellence, working in partnership with Product and Design teams. Our dedicated engineers enable us to deploy quickly, often reaching beta stages within weeks after successful offline testing.

We are passionate about leveraging machine learning technology, having productized everything from traditional supervised models to groundbreaking unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the real-world impact of each model we implement.

If you are a seasoned product engineer with an analytical mindset and hands-on experience with ML systems, we want to hear from you!

About Intercom

Intercom is a pioneering AI Customer Service platform dedicated to transforming how businesses interact with their customers. With a mission to enhance customer experiences through innovative technology, Intercom has become a trusted partner for nearly 30,000 businesses globally since its inception in 2011.

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