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Staff Product Engineer - AI

IntercomDublin, Ireland; London, England
On-site Full-time

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As a Staff Product Engineer in the AI Group, your responsibilities will include:Developing the systems that drive Intercom's premier AI products, primarily utilizing our ML Python tech stack and occasionally engaging with our Rails application. Collaborating with ML Scientists to transition proof-of-concept code into robust, scalable production solutions for real-world applications. Partnering with external product teams to enhance the AI-powered product experience for our users.

About the job

At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.

Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.

Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.

What is the opportunity?

We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.

Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.

We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.

We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.

If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!

About Intercom

Intercom is at the forefront of AI-driven customer service solutions, empowering businesses to deliver exceptional customer experiences. With nearly 30,000 clients worldwide, we are setting new standards in the industry through innovative technology and unwavering commitment to customer success.

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