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Staff Product Engineer

IntercomDublin, Ireland
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in building successful SaaS products. Strong understanding of both front-end and back-end technologies. Ability to mentor and lead technical discussions. Experience with agile methodologies and continuous deployment practices. Excellent problem-solving skills and a passion for innovation.

About the job

Intercom, a leader in AI Customer Service, is dedicated to enhancing business-customer interactions through innovative technology.

Our flagship AI agent, Fin, represents the pinnacle of customer service AI, enabling businesses to provide always-on, exceptional customer support. When combined with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex inquiries that require human touch.

Since our inception in 2011, Intercom has built a robust client base of nearly 30,000 global businesses, championing a new standard in customer service. With values that inspire innovation, urgency, and value creation, we are committed to pushing boundaries.

What’s the Opportunity?

As a Staff Product Engineer, you will take on a pivotal role within our team and contribute significantly to our engineering efforts. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will also include mentoring fellow engineers and partnering with the Engineering Manager to shape the team’s growth and technical direction.

What Will I Be Doing?

In this role, you will:

  • Contribute to the evolution of our technical architecture to accommodate the growing demands of our customer base.

  • Prioritize agility along with scalability and availability, utilizing continuous deployment to focus on incremental improvements.

  • Engage in all stages of software development, from ideation and prototyping to design and implementation, balancing hands-on coding with architectural leadership.

  • Utilize cutting-edge tools to enhance your development experience, allowing you to focus on solving impactful challenges.

  • Actively participate in the hiring, mentoring, and career progression of engineering talent.

  • Set high standards for technical excellence, performance, reliability, and operational success.

About Intercom

Intercom is a pioneering company in AI-driven customer service, committed to transforming business-customer interactions through advanced technology. With a strong foundation since 2011 and a diverse clientele of nearly 30,000 businesses globally, Intercom is setting new benchmarks for customer experience.

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