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Staff Software Engineer, Agent Orchestration

DecagonSan Francisco
On-site Full-Time

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Qualifications

Qualifications:Proven experience in software engineering, with a focus on large-scale system architecture. Strong proficiency in programming languages such as Python, Java, or similar. Experience with cloud infrastructure and services (AWS, GCP, Azure). Deep understanding of AI and machine learning principles. Excellent problem-solving skills and the ability to work collaboratively across teams. Strong communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

About the job

About Decagon

Decagon stands at the forefront of conversational AI technology, empowering brands to offer exceptional concierge-style customer experiences. Our innovative platform is trusted by industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, enabling them to deploy AI agents that facilitate personalized and engaging interactions across various channels including voice, chat, email, and SMS.

We envision a future where customer interactions are transformed from mundane support tickets and waiting on hold to swift resolutions, meaningful dialogues, and enriched relationships. Our commitment to this vision is supported by esteemed investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.

Based in San Francisco, we foster an in-office culture that prioritizes excellence and momentum. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our collaborative efforts and collective growth.

About the Team

The Agent Orchestration team is responsible for developing the fundamental execution layer that facilitates every agent interaction. Our systems are designed to orchestrate model reasoning, assess agent performance, and ensure consistent agent behavior in real-world customer scenarios.

With a focus on accuracy, dependability, and speed, our work influences how Decagon agents strategize, decide, and implement actions during millions of interactions.

About the Role

As a Senior Software Engineer on the Agent Orchestration team, you will be pivotal in shaping the long-term architecture of Decagon’s agent platform. You will spearhead substantial, multi-quarter projects that define the functionality and scalability of our orchestration engine, enabling engineers across the organization to build effectively upon it.

This position is ideal for individuals who excel in technical depth, possess the ability to influence cross-functional teams, and are passionate about developing robust, principled systems that endure. You will collaborate closely with teams in Research, Infrastructure, Product Engineering, and Agent Software Engineering to establish the standards and frameworks that uphold the reliability and intelligence of Decagon agents.

In this role, you will:

  • Take ownership of the architecture and ongoing evolution of Decagon's core execution engine for agents.
  • Lead the design of systems that manage complex reasoning and action flows on a large scale.
  • Enhance reliability, testing, and observability standards throughout the orchestration stack.

About Decagon

Decagon is an innovative leader in the conversational AI space, dedicated to transforming customer experiences through cutting-edge technology. Our platform empowers brands to deliver personalized interactions that enhance customer satisfaction and loyalty. With a focus on collaboration and continuous improvement, we are committed to redefining how businesses engage with their customers.

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