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Experience Level
Mid to Senior
Qualifications
Proven experience in software engineering, with a strong focus on AI and machine learning technologies. Expertise in programming languages such as Python, Java, or C++. Strong understanding of algorithms, data structures, and software design principles. Experience in cloud computing platforms and services. Ability to work collaboratively in a fast-paced environment. Excellent problem-solving skills and attention to detail. Bachelor's degree in Computer Science or a related field, or equivalent work experience.
About the job
Harvey seeks a Staff Software Engineer to strengthen the AI Platform team in San Francisco. The position focuses on designing and building advanced software solutions that extend the platform’s AI features.
Collaboration is central to this role. The engineer will work closely with colleagues across different teams to deliver systems that are both scalable and efficient. Every project supports Harvey’s broader mission and long-term goals.
What you will do
Design and implement software components that enhance AI capabilities
Work with teams throughout the company to deliver reliable, high-performance systems
Contribute to platform improvements that support Harvey’s mission
Location
This position is based in San Francisco.
About Harvey
At Harvey, we are at the forefront of innovation, leveraging artificial intelligence to transform industries. Our team is passionate about creating technology that empowers businesses and enhances user experiences. Join us to be part of a pioneering company that values creativity, collaboration, and a commitment to excellence.
About Quizlet:At Quizlet, we are dedicated to empowering learners to achieve their educational goals in the most effective and enjoyable manner. With our learning platform valued at over $1 billion, we cater to millions of students monthly, including a significant portion of U.S. high school and college students, facilitating over 2 billion learning interactions each month.By integrating cognitive science with cutting-edge machine learning techniques, we personalize and enhance the learning experience for students, professionals, and lifelong learners. Our enthusiasm lies in the potential to support more learners through diverse approaches and tools.Join Us in Shaping the Future of EducationBecome a part of our mission to design and deliver AI-driven learning solutions that extend globally and unlock human potential.About the Team:The AI & Data Platform team is committed to building and maintaining a robust, scalable, and efficient foundation for all data and machine learning operations at Quizlet. This team is the cornerstone of our AI aspirations. As we streamline our AI initiatives to create an integrated and powerful product suite, the platform team’s main focus is on operational excellence. We actively adopt and utilize top-tier MLOps and DataOps technologies to hasten innovation across Quizlet.About the Role:As a Staff AI & Data Platform Engineer, you will spearhead the design and development of Quizlet’s analytical data and machine learning infrastructure, ensuring our platforms are scalable, reliable, and geared for long-term success. You will collaborate closely with cross-functional teams to establish technical direction, guide architectural decisions, and mentor engineers across Data Science, ML Engineering, and Product.This position demands profound technical expertise, strategic insight, and the ability to deliver systems that enhance ML and data innovation at scale. You will gauge success through platform adoption, improvements in reliability, and outcomes related to developer productivity.We are pleased to inform you that this is an onsite position at our San Francisco office. To promote team collaboration, we ask employees to be present in the office at least three days a week: Monday, Wednesday, and Thursday, as well as as required by your manager or the company. We believe that this work environment enhances efficiency, fosters teamwork, and supports both personal and organizational growth.
ABOUT RETELL AIAt Retell AI, we are revolutionizing the call center experience using cutting-edge voice AI technology. In just 18 months since our inception, thousands of companies have leveraged our AI voice agents to streamline sales, support, and logistics operations that previously required extensive human teams. Supported by prominent investors such as Y Combinator and Alt Capital, we have grown from $5M to an impressive $36M ARR with a dedicated team of 20.Our ambitious vision for 2026 is to create a state-of-the-art customer experience platform where entire contact centers are driven by AI. Rather than relying on basic automation that necessitates constant human oversight, we are developing intelligent AI “workers” to function as frontline agents, QA analysts, and managers—constantly executing, monitoring, and enhancing customer interactions.As we rapidly expand, we seek passionate innovators eager to solve complex technical challenges, move swiftly, and make a meaningful impact at one of the fastest-growing voice AI startups. Join us in building the future!Ranked among the top 50 AI applications in the a16z list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025One of the top startups on the Leana I leaderboard: https://leanaileaderboard.com/THE ROLEWe are in search of a Principal/Staff Engineer to spearhead the technical direction of our core platform. This is an individual contributor role designed for someone who excels in uncertainty, acts swiftly, and elevates the standards of those around them.You will engage with various systems, infrastructure, and product surfaces while collaborating closely with engineering teams, product managers, and leadership to scale successful initiatives and innovate for the future.This role is not about merely addressing tickets; you will identify challenges, engineer solutions, and deliver impactful results.KEY RESPONSIBILITIESLead the design and evolution of our core platform and systems architecture.Oversee complex technical projects from inception to production.Make strategic technical decisions that optimize for speed, reliability, and scalability.Collaborate across teams to facilitate knowledge sharing and best practices.
Quizlet, Inc. supports millions of learners each month by combining cognitive science with advanced machine learning. The platform serves two-thirds of U.S. high school students and half of college students, powering over 2 billion learning interactions monthly. Quizlet’s mission centers on making education more personal and effective for students, professionals, and lifelong learners. The AI & Data Platform team underpins Quizlet’s applied AI initiatives. This group develops and maintains the systems behind personalization, recommendations, the AI Coach, content generation, and emerging agentic experiences. The team oversees the full machine learning model lifecycle: data and feature engineering, training, evaluation, deployment, and inference. Reliability, speed, security, and observability guide their work. Their approach blends managed Google Cloud services, top vendor tools, open-source solutions, and custom internal abstractions to achieve efficient, reliable outcomes. Role overview The Senior Staff Engineer, AI Platform, is a senior individual contributor who defines the technical direction for Quizlet’s next generation of machine learning and large language model infrastructure. This hands-on role involves architecting core platform systems, steering build-versus-buy decisions, and collaborating with teams across Applied AI, Data Science, Product Engineering, and Infrastructure. The position sets standards for how models and LLM-driven systems are trained, evaluated, deployed, and governed at scale. This role is well suited to an engineer who excels at the senior-staff level in large organizations but values the autonomy and impact of a smaller, cloud-native setting. The technology stack includes Google Cloud, Kubernetes and GKE, distributed training, MLflow workflows, data and feature platforms, online and asynchronous inference, and the evaluation and observability tools needed to operate predictive ML and LLM systems at scale. Work location and schedule This is an onsite position based in San Francisco, CA. Team members are expected in the office at least three days a week: Monday, Wednesday, and Thursday, to foster collaboration.
At ClickUp, we are not just creating software, we are crafting the future of work! In a landscape saturated with work complexities, we envisioned a better solution. This vision led to the development of the first genuinely integrated AI workspace, seamlessly combining tasks, documents, chat, calendar, and enterprise search, all enhanced by context-sensitive AI. This empowers millions of teams to break down barriers, reclaim their time, and elevate productivity to new heights. Here at ClickUp, you will have the chance to learn, leverage, and innovate with AI in ways that will not only transform our product but also redefine the future of work itself. Join us in being part of a daring, innovative team that is reshaping possibilities! Role Overview:We are in search of a highly talented and experienced Staff AI Engineer – AI Platform to become a vital member of our ClickUp Engineering team. In this pivotal role, you will significantly contribute to the development of our core AI platform and directly utilize large language models (LLMs) to implement intelligent features across ClickUp. Your focus will be on back-end systems that facilitate scalable, dependable, and secure AI-driven capabilities, while also engaging hands-on with LLMs to address real user challenges and propel product innovation.Key Responsibilities:Design, architect, and implement scalable AI platform services to support the deployment, orchestration, and lifecycle management of LLMs and other AI models.Utilize LLMs and other AI technologies to build and enhance ClickUp’s intelligent features, collaborating closely with product and engineering teams to deliver impactful solutions.Develop and maintain robust APIs and backend systems that facilitate seamless integration of AI-enhanced features into ClickUp’s core platform.Create infrastructure for model serving, monitoring, logging, and automated evaluation to ensure high reliability and performance of AI services in production.Integrate with various LLM providers (e.g., OpenAI, Anthropic, Google) and manage model selection, routing, and fallback strategies for optimal performance and cost-efficiency.Promote best practices in AI privacy, security, and compliance, including data anonymization and secure data handling.Optimize platform performance, scalability, and cost-efficiency, utilizing cloud-native technologies and distributed systems.Stay abreast of advancements in AI infrastructure, MLOps, and LLM applications, and proactively apply relevant innovations to ClickUp’s AI platform.Collaborate cross-functionally with teams to drive AI initiatives.
Join Our Mission as a Staff Software EngineerAs a pivotal member of our Data Engineering team at Prosper, we are seeking a talented Enterprise Python Expert. Your primary responsibility will be to enhance our data ecosystem by designing and implementing high-quality software solutions. You will focus on building robust data pipelines and services while optimizing system architecture and ensuring clean, scalable code development within our Google Cloud Platform (GCP) environment.
About AbridgeFounded in 2018, Abridge is on a mission to revolutionize healthcare understanding through our innovative AI-powered platform. Designed specifically for medical conversations, we enhance clinical documentation efficiency, allowing healthcare professionals to concentrate on what truly matters—their patients.Our cutting-edge technology converts patient-clinician discussions into structured clinical notes in real-time, featuring deep integrations with electronic medical records (EMR). With our unique Linked Evidence and auditable AI, we stand apart as the only company that aligns AI-generated summaries with verified ground truth, ensuring providers can trust and validate our outputs. As trailblazers in generative AI within the healthcare sector, we are setting new benchmarks for the responsible use of AI across health systems.Our dynamic team comprises practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers, all collaborating to empower individuals and enhance the healthcare experience. We have offices in San Francisco’s Mission District, New York’s SoHo neighborhood, and East Liberty in Pittsburgh.The RoleWe are seeking a Staff Product Manager, Data Platform to take charge of our data platform as a product and to establish a comprehensive long-term data strategy across our organization. This pivotal role exists at the crossroads of product management, engineering, machine learning, and data, and entails complete responsibility for the ingestion, storage, querying, and usability of data across various domains.Your responsibilities will extend beyond merely constructing a robust data platform. You must grasp how data serves as a strategic lever in healthcare, directly enhancing clinical workflows, improving customer outcomes, and bolstering machine learning capabilities. Success in this position requires a profound empathy for healthcare use cases and the ability to correlate platform choices with tangible product and customer results.This is a senior, hands-on product management position that requires a strategic thinker who remains closely involved with technical execution. You'll need to balance the pace of rapid experimentation and developer efficiency with the reliability, performance, and scalability integral to a foundational data platform.The data platform is fundamental to nearly every product we develop. In this capacity, you will influence how data is processed throughout the organization, facilitating accelerated innovation while upholding the trust, quality, and compliance standards necessary for healthcare-grade systems. Your decisions will significantly impact product velocity, data quality, and Abridge’s capacity to introduce new product functionalities.
Full-time|$253.9K/yr - $298.7K/yr|Remote|Remote - USA
Are you ready to push the boundaries of your capabilities?At Coinbase, our vision is to enhance economic freedom globally. This ambitious endeavor requires our utmost dedication as we develop the future on-chain platform and, consequently, the global financial system of tomorrow.We are in search of a unique individual who shares our passion for this mission and recognizes the transformative potential of cryptocurrency and blockchain technology in revolutionizing finance. We seek someone who is driven to make a significant impact, thrives under pressure, and values constructive feedback for continuous improvement. If you are eager to confront complex challenges head-on, we want you on our team.Our work culture is rigorous and may not suit everyone. However, if you aspire to shape the future alongside exceptional colleagues who demand excellence, look no further.While many positions at Coinbase allow for remote work, we are not exclusively remote. In-person participation is encouraged throughout the year, with multiple team and company-wide offsite events designed to foster collaboration and alignment. Attendance is both expected and fully supported.At Coinbase, our quest for economic freedom necessitates not only outstanding products but also a robust data foundation. The Data Platform team serves as the backbone of Coinbase’s data infrastructure, ensuring reliability, speed, and accessibility at scale. This critical support enables everything from fraud detection and financial reporting to the advanced AI and ML systems that will define Coinbase's future.The RoleWe are seeking a visionary and hands-on Senior Staff Software Engineer to define and steer the technical strategy for Coinbase’s Data Platform. This pivotal role sits at the intersection of distributed systems, data engineering, and AI preparedness, offering a rare opportunity to build significant infrastructure within one of the most influential companies in the crypto space.Reporting to the Senior Director of Engineering for Data Platform, you will take on the role of the domain's foremost technical leader. You will set the architectural vision, mentor emerging engineering talent, drive multi-quarter roadmaps, and play a crucial role in transitioning Coinbase from a collection of managed data services into a scalable, cohesive data platform. This position provides considerable autonomy and is expected to have a far-reaching impact across various cross-functional teams and the broader Infrastructure organization.
Full-time|$180K/yr - $240K/yr|On-site|San Francisco
About Collective Collective helps solo entrepreneurs run their businesses with less hassle. Our technology and team of advisors make it easier for members to handle incorporation, accounting, bookkeeping, and taxes, all in one place. The goal: give self-employed professionals the same tax advantages as large companies, so they can focus on what matters most to them. Our work has been highlighted in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, and TechCrunch. Investors backing Collective include General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, and Google's Gradient Ventures. Many have also supported brands like YouTube, Substack, and Lyft. Role Overview: AI Data Engineer Collective is looking for a Senior AI Data Engineer to build an internal data agent platform. The mission: make company data accessible to employees, so anyone can ask questions in plain English and get reliable insights or dashboards in return. This role blends AI systems, data infrastructure, and product engineering. The work goes beyond building a system, it requires attention to data integrity, consistency, and reliability throughout. The team is searching for someone who can set a technical direction, design the data architecture, and help drive adoption of these new tools across the company. What You Will Do Develop Agent Infrastructure Build systems for data retrieval, planning, and execution using real company data Enable multi-step reasoning and analytical workflows Connect the agent platform with internal tools Create an End-to-End Analytics System Develop a natural language interface for the entire data stack Allow employees to run complex analyses without SQL Manage and Enhance the Data Layer Work with product engineering teams to design and improve clean, consistent data models Continuously raise the quality and accessibility of company data Location San Francisco
Full-time|$146.3K/yr - $195K/yr|Remote|Remote, USA
About Stitch Fix, Inc. Stitch Fix (NASDAQ: SFIX) stands as the premier online personal styling service, dedicated to helping individuals uncover styles that they will adore and that flatter their unique figures. We understand that few experiences are as personal as getting dressed, yet finding clothing that fits well and looks great can be daunting. Stitch Fix addresses this challenge by merging the expertise of skilled stylists with cutting-edge AI and recommendation algorithms. Our unique blend of exclusive and nationally recognized brands caters to each client's distinct preferences and requirements, allowing them to express their personal style effortlessly without spending hours in stores or browsing through countless online options. Founded in 2011 and headquartered in San Francisco, we are transforming the retail landscape.About the RoleWe are seeking a dynamic Manager of Data & AI Platform Engineering to spearhead our team of engineers focused on core data, machine learning, and generative AI platforms. You will play a crucial role in realizing our vision and driving the technical implementation of systems that facilitate AI-driven, data-centric experiences throughout the organization. This will empower richer personalization, enhanced decision-making, intelligent automation, and innovation across the enterprise.You will help refine our technical infrastructure to support next-generation AI applications, including unified signals, adaptive and context-aware models, semantic understanding, retrieval-based intelligence, and advanced machine learning workflows.
Full-time|Hybrid|Hybrid, San Francisco, Los Angeles, New York
Join Laurel as a Staff AI Platform Engineer, where you will be at the forefront of developing cutting-edge AI platforms that drive innovation and efficiency. In this role, you will collaborate with cross-functional teams to create scalable AI solutions that enhance our products and services.
Full-time|$167K/yr - $190K/yr|Hybrid|San Francisco, California, United States
At Forge, we recognize that our team is our most valuable asset. As pioneers in the private market technology sector, we aim to create a brighter future for all. This vision is embodied in our core values of boldness, accountability, and humility. We witness the impact of our vision daily, supporting the teams behind the most remarkable innovations of our era, from space exploration to artificial intelligence, and beyond.With our liquidity solutions, exclusive insights, custody offerings, and a dynamic marketplace, Forge strives to establish a leading-edge technology infrastructure that empowers a transparent, accessible, and seamless global private market for companies, their employees, and investors. Through Forge, employees can liquidate their private shares, employers can reward shareholders with pre-IPO liquidity, and both individual and institutional investors can engage with the growth of private unicorns.Forge's unique global marketplace meets the increasing demand from individual and institutional investors seeking exposure to private company stocks, creating a significant network effect.Our ability to provide these impactful financial solutions has sparked tremendous interest from investors, heightened customer demand, and a pressing need to expand our team to cater to the evolving requirements of more companies, teams, and innovators.The Role:As part of Forge's platform engineering team, you will join a group dedicated to innovation, developing scalable, secure infrastructure solutions that drive liquidity and growth in the private market. Our teams utilize a wide array of technologies to support our core platform, Metal, and we thrive on swift execution, delivering value, and adhering to our values of being bold, humble, and accountable.We are in search of a dedicated platform engineer with a minimum of 7 years of experience in delivering robust, scalable, and secure infrastructure solutions that are easy to maintain. The ideal candidate excels in collaborative environments and is driven by the desire to foster success through effective communication, crafting exceptional developer experiences, and making informed, data-driven decisions.To excel as a Staff Platform Engineer at Forge, you will leverage your expertise in infrastructure and software to deliver high-quality platforms both independently and through technical leadership of others. You will tackle advanced infrastructure projects – ranging from multi-cluster orchestration to SOC 2 compliance automation – while also being an engaged and collaborative team member.Location: This role requires in-office attendance 2-3 days a week in San Francisco, CA.
Role overview Harvey seeks a Staff Software Engineer to strengthen the AI Platform team in San Francisco. The position focuses on designing and building advanced software solutions that extend the platform’s AI features. Collaboration is central to this role. The engineer will work closely with colleagues across different teams to deliver systems that are both scalable and efficient. Every project supports Harvey’s broader mission and long-term goals. What you will do Design and implement software components that enhance AI capabilities Work with teams throughout the company to deliver reliable, high-performance systems Contribute to platform improvements that support Harvey’s mission Location This position is based in San Francisco.
Join us in building the data infrastructure that empowers robots to operate seamlessly in the real world.The field of robotics is rapidly transitioning from research to real-world applications across factories, warehouses, vehicles, and outdoor environments. When robots encounter failures, exhibit unexpected behaviors, or require enhancements, engineers depend on data to uncover the underlying issues.At Foxglove, we are at the forefront of developing observability, visualization, and data infrastructure that enables this critical analysis. Our innovative tools are utilized by robotics and autonomous systems teams to effectively ingest, store, query, replay, and analyze vast amounts of multimodal sensor data from active systems and production fleets.Recognizing that data is crucial for physical AI, we seek to enhance our Data Platform, transforming it from a passive data lake into a dynamic engine for dataset creation, discovery, and automated evaluation.In this pivotal role, you will steer Foxglove's largest investment area for 2026, taking charge of evolving the Data Platform into a standalone, high-velocity product line. Your focus will extend beyond mere storage, aiming to establish sophisticated workflows that encompass all phases of research, development, and operations.Key ResponsibilitiesDevelop and own the Data Strategy & Roadmap: Define the platform's evolution to capitalize on opportunities in data management, discovery, curation, and evaluation.Drive Technical Innovation: Collaborate with our Search and Curation engineering teams to create advanced data layers tailored to the intricate demands of real-world operations.Enhance Product-Market Fit: Shift the product from being merely a visualization tool to a core value proposition for Foxglove. Lead design partnerships with key customers to develop and validate new functionalities before they are widely released.Commercialize Consumption: Partner with GTM to refine and execute a product-led growth strategy that aligns with customer value creation and integrates into Enterprise sales.Establish Seamless Integration: Ensure a smooth connection between the Data Platform and our Visualization and Fleet products, generating a
Join Composio, where we are revolutionizing the infrastructure that empowers agents to seamlessly connect with the tools you utilize daily, including GitHub, Gmail, Notion, Salesforce, and more. Our dedicated team of engineers is tackling challenges from context management to search optimization, striving to create the most efficient bridge between your agents and their essential tools.Having secured a $25M Series A funding from Lightspeed, along with support from prominent angels such as Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of HubSpot), and Gokul Rajaram, we have experienced significant growth, tripling our ARR this year. Our customers range from fellow Y Combinator alumni to established companies like Wabi, Glean, and Zoom.Your ResponsibilitiesEnhance our platform primitives and APIs, including authentication, automatic refreshes, triggers, tool search, planning, and sandbox management.Oversee multiple runtimes for code execution across Lambdas and Firecracker.Optimize performance through tracing, CPU/heap profiling, database query enhancements, and workflow optimization.Collaborate closely with product engineering teams and customers to effectively manage their workloads and improve our product.Produce clear and comprehensive documentation.Essential QualificationsCore Platform Engineering Skills: Extensive experience in scaling backend distributed systems, maintaining reliable systems while delivering quickly, and managing multiple platform components simultaneously.AI Expertise: Familiarity with building and working with language models.Linux Proficiency: Comfortable working in a Linux environment.Effective Communication: Ability to write well-structured documentation and articulate complex ideas clearly.Interpersonal Skills: Cultivate trust and acknowledge areas for growth.Preferred QualificationsExperience with cloud infrastructure and serverless architecture.
Full-time|On-site|San Francisco, CA | New York City, NY
Join Anthropic as a Staff Software Engineer on our Billing Platform team. In this critical role, you will design and implement robust billing solutions that scale with our growing user base. Collaborate with cross-functional teams to enhance our billing capabilities and ensure seamless processing of transactions. Your expertise will be vital in building systems that are not only efficient but also secure and user-friendly.
Join Airwallex as a Senior Software EngineerAt Airwallex, we are redefining the global payments and financial landscape for businesses. Our integrated financial platform empowers over 200,000 companies, including major players like Brex and SHEIN, to streamline their operations from payment processing to treasury management.Founded in Melbourne, we now boast a diverse team of over 2,000 talented professionals across 26 offices globally. With a valuation of $8 billion and backing from top-tier investors such as T. Rowe Price and Visa, we are on a mission to revolutionize the future of global banking and finance. If you are ready to take on ambitious challenges and make a significant impact, we want you on our team.What We Look ForWe seek passionate builders who thrive in a fast-paced environment and are driven by innovation. If you possess deep technical expertise, exceptional problem-solving skills, and a collaborative spirit, you will excel here. We value curiosity, humility, and the ability to turn visionary ideas into tangible products. Leverage AI to enhance efficiency and tackle complex challenges with strong teammates as we shape the future of finance together.Your RoleAs a Senior Software Engineer within our Platform Engineering team, you will play a crucial role in designing and implementing next-generation infrastructure. We are focused on developing a robust, distributed ecosystem that supports real-time AI capabilities and global financial data management.Your responsibilities will include optimizing distributed systems, enhancing JVM performance, and employing architectural patterns that facilitate real-time data processing.
Full-time|$248.4K/yr - $310.5K/yr|On-site|San Francisco, CA; New York, NY
In an era where software is increasingly integrated with artificial intelligence, Scale AI stands at the forefront of this transformation. Our mission is to revolutionize how individuals interact with AI, enhancing human capabilities and redefining productivity. Our groundbreaking products, including the Generative AI Data Engine and SGP, empower leading enterprises and organizations to harness the power of AI through large language models (LLMs) at an unprecedented scale.As part of our innovative Platform Engineering team, you will play a pivotal role in designing and developing robust data storage, streaming, caching, and indexing systems that are essential for our AI solutions. This position offers a unique opportunity to engage with cutting-edge technologies and contribute to the evolution of AI in various sectors, including enterprise, government, and technology.
Role overview As a Product Engineer at liquid-ai, this position centers on shaping the company’s internal data and agent platform. The work involves designing, building, and launching solutions that reinforce the product lineup. Collaboration is key, with regular interaction across multiple teams. What you will do Partner with colleagues from various disciplines to define and deliver technical solutions Develop and maintain systems that support internal data and agent platform requirements Facilitate smooth integration between platforms and focus on optimizing system performance Location This role is based in San Francisco.
Full-time|$200K/yr - $240K/yr|On-site|United States
Airbnb, Inc. is looking for a Staff Platform Manager to lead AI Personalization for customer support in the United States. This position centers on developing and executing product strategy for the AI systems that help millions of guests and hosts receive support tailored to their needs. The AI Personalization team maintains the core systems that allow Airbnb’s support AI to understand context and respond with empathy, accuracy, and sound judgment. The goal: ensure every user receives support that feels as thoughtful and effective as Airbnb’s best human agents. Role overview The Staff Platform Manager oversees the full personalization stack, from retrieval systems to the AI interface. This role shapes product direction, drives adoption across Airbnb’s platforms, and champions a support experience that adapts to each guest and host. What you will do Define the long-term vision for personalized community support, ensuring AI understands and advocates for users as a skilled human would. Partner with data scientists, machine learning teams, and operations to identify and develop impactful personalization signals. Collaborate with ML engineers on contextual retrieval systems and prompt design for AI models. Create a multi-year product roadmap to advance AI support for the Airbnb community. Keep customer experience central in all aspects of platform design and delivery. Requirements Experience building or managing technical platforms, ideally in AI or personalization. Comfort working closely with engineering and data science teams on complex systems. Strategic mindset for long-term product planning and execution. Strong commitment to customer experience and delivering personalized interactions at scale.
About GranicaGranica is a pioneering AI research and infrastructure company dedicated to creating reliable and steerable representations of enterprise data.We build trust through Crunch, a policy-driven health layer designed to keep extensive tabular datasets efficient, reliable, and reversible. From this foundation, we are developing Large Tabular Models—systems that learn cross-column and relational structures to provide trustworthy answers and automation, complete with built-in provenance and governance.Our MissionThe current limitations of AI are not solely due to model design but also to the inefficiencies of the data that supports it. At scale, every redundant byte, poorly organized dataset, and inefficient data path contributes to significant costs, latency, and energy waste.Granica’s mission is to eliminate these inefficiencies. We leverage cutting-edge research in information theory, probabilistic modeling, and distributed systems to create self-optimizing data infrastructures that continuously enhance how information is represented and utilized by AI.Our engineering team collaborates closely with the Granica Research group led by Prof. Andrea Montanari from Stanford University, merging advancements in information theory and learning efficiency with large-scale distributed systems. We believe that the next major breakthrough in AI will stem from innovations in efficient systems, rather than simply larger models.What You Will CreateGlobal Metadata Substrate. Design and refine the global metadata and transactional substrate that enables atomic consistency and schema evolution across exabyte-scale data systems.Adaptive Engines. Architect systems that self-optimize, reorganizing and compressing data according to access patterns, achieving unprecedented efficiency improvements.Intelligent Data Layouts. Innovate new encoding and layout strategies that challenge the theoretical limits of signal per byte read.Autonomous Compute Pipelines. Spearhead the development of distributed compute platforms that scale predictively and maintain reliability even under extreme load and failure conditions.Research to Production. Partner with Granica Research to transform advances in compression and probabilistic modeling into production-ready, industry-leading systems.Latency as Intelligence. Propel systems forward by optimizing for latency as a key aspect of intelligence.
Nov 7, 2025
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