Staff Software Engineer, AI Reliability Engineering

At Intercom, we are pioneering the future of customer service through artificial intelligence. Our mission is to empower businesses to create exceptional customer experiences.Our flagship AI agent, Fin, represents the forefront of customer service technology. By offering seamless, 24/7 support, Fin enhances customer interactions and redefines service excellence. When paired with our Helpdesk, it evolves into the Intercom Customer Service Suite, which provides AI-enhanced solutions for intricate queries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is establishing a new benchmark in customer service. Our commitment to innovation drives us to push boundaries, work with urgency, and consistently deliver outstanding value to our clients.What is the opportunity?We are on the lookout for Staff Product Engineers to join our AI Group, focusing on the development of AI-driven products. As a Product Engineer specializing in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams. A deep understanding of our products, customers, and technological framework is essential.Your role will involve defining new ML features, exploring suitable algorithms and technologies, and rapidly delivering prototypes to our customers.We are a highly product-focused team that collaborates with Product and Design teams across the organization. Our dedicated engineers enable quick transitions to production, often releasing beta versions within weeks following successful offline testing.We are passionate about leveraging machine learning technology, having successfully productized a range of solutions from traditional supervised models to innovative applications of transformer neural networks. Our commitment to testing and measuring the real-world impact of each model we deploy is unwavering.If you are an experienced product engineer with a strong analytical mindset and hands-on experience with ML systems, we invite you to connect with us!

At Intercom, we pride ourselves on revolutionizing customer service through advanced AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our leading AI agent, Fin, is recognized as the most sophisticated customer service solution available, enabling businesses to provide consistent, high-quality support. By integrating Fin with our Helpdesk, we offer a comprehensive solution—the Intercom Customer Service Suite—designed to tackle complex inquiries that necessitate human intervention.Founded in 2011 and trusted by nearly 30,000 companies worldwide, Intercom is redefining customer service standards. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver unparalleled value to our clients.What is the opportunity?We are actively seeking Staff Product Engineers to join our AI Group, focusing on the development of Intercom's AI-driven products. As a Product Engineer in machine learning (ML), you will collaborate closely with both our ML Scientists and product teams, ensuring a deep understanding of our products, customer needs, and the ML technology stack.This group is responsible for defining innovative ML features, researching suitable algorithms and technologies, and swiftly delivering prototypes to our customers.Our team prioritizes product excellence, working in partnership with Product and Design teams. Our dedicated engineers enable us to deploy quickly, often reaching beta stages within weeks after successful offline testing.We are passionate about leveraging machine learning technology, having productized everything from traditional supervised models to groundbreaking unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the real-world impact of each model we implement.If you are a seasoned product engineer with an analytical mindset and hands-on experience with ML systems, we want to hear from you!

Intercom, a leader in AI Customer Service, is dedicated to enhancing business-customer interactions through innovative technology.Our flagship AI agent, Fin, represents the pinnacle of customer service AI, enabling businesses to provide always-on, exceptional customer support. When combined with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed to tackle complex inquiries that require human touch.Since our inception in 2011, Intercom has built a robust client base of nearly 30,000 global businesses, championing a new standard in customer service. With values that inspire innovation, urgency, and value creation, we are committed to pushing boundaries.What’s the Opportunity?As a Staff Product Engineer, you will take on a pivotal role within our team and contribute significantly to our engineering efforts. You will develop both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Your responsibilities will also include mentoring fellow engineers and partnering with the Engineering Manager to shape the team’s growth and technical direction.What Will I Be Doing?In this role, you will:Contribute to the evolution of our technical architecture to accommodate the growing demands of our customer base.Prioritize agility along with scalability and availability, utilizing continuous deployment to focus on incremental improvements.Engage in all stages of software development, from ideation and prototyping to design and implementation, balancing hands-on coding with architectural leadership.Utilize cutting-edge tools to enhance your development experience, allowing you to focus on solving impactful challenges.Actively participate in the hiring, mentoring, and career progression of engineering talent.Set high standards for technical excellence, performance, reliability, and operational success.

Join Stripe as a Staff Engineer in our Production Engineering team, where you will play a critical role in building and maintaining scalable systems.As a leader in this innovative environment, you will collaborate with cross-functional teams to optimize our infrastructure and enhance the reliability of our services. You will leverage your expertise to influence product design and architecture decisions, ensuring the highest performance and availability.

Join Intercom as a Staff Product Engineer - Growth and play a pivotal role in enhancing our product offerings. In this position, you'll leverage your engineering expertise to drive growth and innovation. Collaborate with cross-functional teams to develop and implement strategies that enhance user experience and engagement.

POS-22139This role can be Office/Hybrid/Remote based within IrelandHubSpot is leading the charge in empowering businesses through innovative AI technology, and our AI Infrastructure group is pivotal to this mission. We are on the lookout for a Staff Software Engineer who possesses a strong passion for infrastructure and enhancing developer experiences to become a vital member of our AI Serving team. This team is responsible for the end-to-end management of HubSpot’s model inference and serving infrastructure, ensuring that our AI models are deployed reliably, scaled efficiently, observed meticulously, and operated in a cost-effective manner across all hublets and environments. Moreover, this team is the home for modern Python practices at HubSpot.Our team oversees the serving frameworks and libraries that facilitate synchronous, asynchronous, and offline inference, as well as model deployment pipelines, autoscaling, and resource management for both GPU and CPU. Our roadmap is focused on enhancing the reliability and efficiency of batch inference, improving model observability, and scaling our AI infrastructure in a cost-effective manner. Additionally, we are the custodians of core Python libraries and tools across HubSpot.As a Staff Software Engineer on the AI Serving team, you will:Develop and deploy production code that directly powers AI functionalities across HubSpot, serving as a critical component for impactful user and business outcomes at scale.Lead the advancement of our model serving and inference infrastructure, enhancing reliability, scalability, and cost-efficiency.Establish the technical direction for deploying and operating ML models at scale, guiding architectural decisions, cost optimizations, and developer experience enhancements.Collaborate closely with Machine Learning Engineers, Product Software Engineers, and other Infrastructure teams to streamline model deployment and serving processes.Gain extensive insight into various HubSpot infrastructure systems by building and maintaining core Python libraries, offering an exceptional opportunity to understand HubSpot's inner workings.Work alongside HubSpotters across different functions including engineering, product, design, research, marketing, and sales, while gaining a broader understanding of how HubSpot operates as a business.Be empowered to express your authentic self and choose a work style and location that allows you to perform at your best, whether from home, in an office, or a combination of both.We are not solely seeking engineers with extensive experience; we value engineers who have demonstrated unique excellence, leadership, and the ability to elevate those around them.Our primary programming languages include Python and Java, but a variety of experiences are welcomed.

About SeapointSeapoint is revolutionizing the financial landscape for European startups and scale-ups. Our innovative, AI-driven business account streamlines everything from payroll and expenses to invoice payments and reporting, all centralized in one platform.Founded by Sean Mullaney, the former European CIO at Stripe, alongside a talented team of alumni from renowned companies such as Stripe, Wise, Wayflyer, Nubank, and Tide, we have successfully secured $3M in pre-seed funding led by Frontline Ventures. After nine months of dedicated development, we are now in private beta, collaborating with numerous VC-backed startups that are finally gaining the comprehensive financial insights they've been seeking.We are tackling a genuine challenge: European startups often find themselves caught between the inadequacies of neobanks and the overwhelming complexity of traditional corporate banking. Many are forced to manage 4-6 different financial products manually while earning no interest on their cash deposits. Our solution employs AI automation to alleviate this burden, allowing founders to devote more time to growing their businesses instead of managing spreadsheets.Explore more about our vision here.About the RoleHelp define the technical framework of startup finance.As a Staff Engineer, you will spearhead architectural decisions across our platform, mentor engineering teams, and tackle the toughest technical challenges we encounter. Whether it’s scaling our multi-tenant financial infrastructure or developing integrations with banks and other fintech partners, you will play a crucial role in ensuring reliability at scale.We are seeking leaders from diverse backgrounds who are enthusiastic about creating innovative solutions. You will collaborate with founders and senior engineers experienced in building financial infrastructure at scale, addressing the unique challenges that startups face.While we primarily use a modern stack featuring Typescript, bun, PostgreSQL, and various AWS services, we value curiosity and are always open to exploring new software development methodologies and AI tools.RequirementsKey Qualities: Technical expertise, system design proficiency, and the capability to convert complex problems into elegant solutions that facilitate growth for thousands of startups.If you're eager to create the infrastructure that empowers the next generation of companies, we want to hear from you.

At Intercom, we are revolutionizing customer service through our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, stands as the most advanced customer service AI in the industry, enabling businesses to provide round-the-clock, flawless service that enhances customer interactions. When paired with our Helpdesk, it forms the Intercom Customer Service Suite, a comprehensive solution designed for complex queries that may require human intervention.Founded in 2011 and serving nearly 30,000 businesses worldwide, Intercom is setting new industry benchmarks. Our commitment to pushing boundaries, rapid development, and delivering unparalleled value drives our success.What’s the opportunity?We are seeking experienced Senior Product Engineers to join our AI Group, focused on developing innovative AI-powered products. As a Product Engineer in Machine Learning, you will collaborate closely with ML Scientists and product teams to understand our offerings, customer needs, and the technical landscape.Your responsibilities will include defining new ML features, exploring suitable algorithms and technologies, and swiftly prototyping solutions for customer feedback.Our team operates with a strong product focus, working collaboratively with Product and Design teams. With dedicated engineers, we achieve fast production cycles, often launching beta versions within weeks of successful offline testing.We are passionate about machine learning and have implemented a range of technologies—from traditional supervised models to advanced unsupervised clustering algorithms and innovative transformer neural networks. We rigorously assess the customer impact of our deployed models.If you possess a strong analytical mindset and hands-on experience with ML systems, we are eager to connect with you!

At Intercom, we are at the forefront of AI-driven customer service, dedicated to empowering businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service AI technology, enabling businesses to provide continuous, flawless service that enhances customer interactions. By integrating Fin with our Helpdesk, we offer a comprehensive solution known as the Intercom Customer Service Suite, designed to tackle complex, high-touch inquiries that necessitate human intervention.Founded in 2011, Intercom has gained the trust of nearly 30,000 businesses globally, continuously setting the benchmark for outstanding customer service. Our core values drive us to push boundaries, innovate rapidly, and consistently deliver remarkable value to our customers.What is the opportunity?We are seeking experienced Senior Product Engineers to join our AI Infrastructure team at Intercom, focused on the development of AI-powered products. As a Product Engineer within AI infrastructure, you will collaborate closely with our Machine Learning (ML) engineers and scientists. You will gain a profound understanding of our product offerings, ML technology stack, and our development processes, with the aim to enhance and expedite these processes further.The broader AI group is tasked with defining new ML features, investigating suitable algorithms and technologies, and quickly deploying initial prototypes to our customers.Our AI infrastructure team is building a platform that enables rapid adaptation to new AI advancements within days, while ensuring a reliable service for our customers. We provide foundational services for AI systems and develop framework-level code utilized daily by other engineers and scientists in the AI division.Our passion lies in leveraging machine learning technology, having successfully productized a spectrum of solutions ranging from traditional supervised models to innovative unsupervised clustering algorithms and advanced transformer neural networks. We rigorously test and measure the tangible customer impact of every model and adjustment we implement.If you are a seasoned backend engineer with an analytical mindset and practical experience in ML systems and platforms, we invite you to connect with us!

Join Anthropic as a Staff Software Engineer specializing in Inference. In this pivotal role, you will lead projects that enhance our AI systems, contributing to the development of safe and alignable AI technologies. You will collaborate with a dynamic team of engineers and researchers, utilizing cutting-edge tools and methodologies to push the boundaries of AI capabilities.

Intercom is a leading AI-driven Customer Service platform dedicated to empowering businesses with exceptional customer engagement capabilities.Our flagship AI agent, Fin, stands out as the most advanced customer service AI in the marketplace, enabling businesses to provide continuous, flawless customer service and significantly enhance their customer experiences. Fin integrates seamlessly with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, tailored for complex inquiries that necessitate human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses worldwide, setting a new benchmark in customer service. Our core values drive us to innovate relentlessly, operate swiftly, and continuously deliver exceptional value to our clients.What’s the Opportunity?In response to the increasing demand over the past six months, we are seeking skilled software engineers to work closely with our most strategic clients, bridging the gap between their business objectives and our AI agent, Fin.As a Staff Forward Deployed Engineer, you will engage directly with these clients alongside our Go-To-Market team, gaining insights into their use cases and designing, building, and implementing tailored solutions. You will operate autonomously, expected to set strategic direction, own project outcomes, and confidently represent Intercom in high-stakes client interactions. Your role will be crucial in transforming how our customers scale their support operations, yielding significant business results.Moreover, you will lead through example, acting as a force multiplier who influences product direction with field insights and helps shape the concept of Forward Deployed Engineering at Intercom.If you seek a role that offers ownership, creativity, and the opportunity to guide R&D and Go-To-Market teams in a fast-paced environment, this position is for you.What Will I Be Doing?Drive the adoption of Fin by enabling prospects to harness the power of Intercom’s AI capabilities for automated and scalable support operations.Engage deeply with strategic customers to identify their business challenges and technical needs, acting proactively to guide them towards outstanding results with Fin.Collaborate hands-on with customers' technical teams as a confident subject-matter expert, coding alongside them to drive projects to successful completion.Work closely with Sales, Success, and Product teams, actively influencing their work to ensure a seamless customer experience.

Role overview Intercom seeks a Staff or Principal Product Designer based in Dublin, Ireland. This senior-level position focuses on shaping product experiences and guiding the direction of the platform. The core challenge involves translating complex problems into practical, approachable solutions that address real user needs. What you will do Create user-centered designs that enhance how people interact with Intercom products Collaborate with engineering, product, and cross-functional teams to bring ideas from early concepts to finished features Contribute to product strategy by sharing design expertise and a clear point of view Impact This role directly affects the quality of the user experience and helps shape the evolution of Intercom’s products. Design work in this position supports the company’s mission to make business interactions more personal for both customers and companies.

airapps is looking for an AI Product Manager based in Dublin. This role centers on leading the development and execution of AI-driven products from concept through launch. Role overview The AI Product Manager works closely with teams across engineering, design, and business functions. Collaboration is key as you help shape the product vision and define a clear roadmap. The position requires balancing customer needs with market trends to guide product direction. What you will do Lead the planning and rollout of AI products Work with cross-functional teams to set goals and priorities Define product vision and ensure it matches user needs Prioritize features and enhancements based on strategy Focus on delivering strong user experiences Requirements Experience managing AI or technology products Ability to collaborate across multiple teams Strong understanding of customer needs and market trends Skilled at setting product strategy and priorities

This position offers flexible work arrangements: Office, Hybrid, or Remote within Ireland.We are seeking a talented Senior Software Engineer to join our dynamic Engage Product Group within the Flywheel Product Line.The Engage Product Group is dedicated to transforming HubSpot's Go-To-Market (GTM) sales teams by empowering our sales representatives with cutting-edge AI technology, enabling them to meet and exceed their targets. Our team develops, refines, and maintains advanced AI solutions that significantly enhance closed-won rates by utilizing AI to qualify inbound leads, deliver actionable insights and coaching, and create personalized demo instances for every HubSpot prospect through sophisticated multi-agent systems.In this role, you will be instrumental in constructing a reusable, reliable, and intelligent context layer for GTM AI and agents. Our objective is to centralize the storage, search, and retrieval of insights, facilitating rapid experimentation, enhancing insight quality through systematic evaluation and versioning, and equipping flagship agents and guided experiences with consistent, high-quality context.As a Senior Software Engineer, you will be a highly productive, impactful, and trusted contributor who utilizes your expertise to autonomously tackle complex projects and shape technical direction. Your primary focus will be on context for the coming months, with opportunities to collaborate across various teams and product areas as your role evolves.Key Responsibilities:Develop and deploy production code that delivers significant business and GTM outcomes.Design and implement innovative AI features, agents, and insights that enhance GTM efficiency and improve user and prospect experiences.Collaborate within a small, cross-functional team of product engineers, ML engineers, PMs, and designers.Engage with HubSpot colleagues and GTM professionals across the organization.Gain in-depth exposure to HubSpot's GTM processes.We are searching for engineers with a strong business acumen and product mindset, who thrive in addressing real GTM challenges and can navigate ambiguity with autonomy and enthusiasm.While we primarily utilize Java, we value solid programming fundamentals over specific technology experience. To learn more, check out our engineering blog.Desired Qualifications:Proven experience in developing AI products, particularly in GTM contexts, with a history of driving evaluations and innovation based on cutting-edge model advancements.Experience in building...

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands out as the most sophisticated customer service AI available, enabling companies to provide continuous, flawless customer support, thereby enhancing overall customer satisfaction. Fin integrates seamlessly with our Helpdesk, forming the Intercom Customer Service Suite, a comprehensive solution that combines AI-driven assistance with human support for complex inquiries.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting new benchmarks for customer service. Our core values drive us to innovate, build swiftly, and consistently deliver outstanding value to our clients.What’s the opportunity?As a Product Engineer at Intercom, you will play a crucial role in addressing real customer challenges through the intelligent application of your technical expertise and tools. You will collaborate within a multidisciplinary team, developing both back-end and front-end systems while closely working with designers, product managers, researchers, and data analysts.We are currently navigating exciting scaling challenges and building a robust platform where your skills can be applied to various areas, including creating an intuitive messenger composer, rule matching, deliverability, security, app availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Formulate technical plans and contribute to our architecture as we scale our products to serve millions daily.Develop Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that constitute the backbone of Intercom’s backend.Deploy changes to production with confidence, ensuring high-quality standards.

Toast, Inc. is seeking a Product Designer in Dublin, Ireland, to focus on AI-driven solutions for commerce. This position involves shaping products that make buying and selling simpler and more effective through artificial intelligence. Key responsibilities Collaborate with cross-functional teams to develop user-centered product experiences Design features that use AI to enhance and streamline commerce workflows Location This role is based in Dublin, Ireland.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide always-on, flawless customer service, thereby enhancing customer experiences significantly. Fin can also integrate with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the benchmarks for customer service. Guided by our core values, we consistently push boundaries, develop with speed and vigor, and deliver outstanding value to our clientele.What’s the opportunity?At Intercom, you'll take on the role of a Product Engineer, addressing genuine customer challenges through the astute and efficient application of your technical expertise and tools. You will be an integral part of one of our multidisciplinary product teams, collaborating closely with designers, product managers, researchers, and data analysts to develop both back-end and front-end systems.We are currently navigating a variety of exciting scaling challenges and are building a robust platform where your skillset can be applied to diverse areas such as developing a stunning messenger composer, rule matching, deliverability, security, application availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Develop technical plans and contribute to our architectural framework as we scale our products to cater to tens of millions of users daily.Write Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that form the backbone of Intercom’s backend infrastructure.Deploy a change to production on your very first day and roll out a feature within your first week.

Intercom is the leading AI Customer Service platform, dedicated to enabling businesses to deliver exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI currently available, empowering businesses with continuous, flawless customer support and revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, an all-encompassing solution that offers AI-enhanced assistance for more intricate inquiries that necessitate human intervention.Established in 2011 and currently supporting nearly 30,000 businesses worldwide, Intercom is redefining customer service standards. Guided by our core principles, we continuously challenge conventions, operate with agility and vigor, and consistently offer outstanding value to our clients.What’s the opportunity?We are pioneering a new segment within Intercom: AI Product Management. With over a decade of investment in in-house AI, we boast a skilled team of machine learning scientists, engineers, researchers, and designers. We are now expanding this team with product managers who will sculpt the future of Intercom’s AI platform and agent.As a Senior AI Product Manager, you will define the vision, strategy, and roadmap for the core AI systems that fuel Fin and Intercom’s AI capabilities. You will operate at the crossroads of advanced AI research, innovative product development, and real-world customer challenges, guiding us in creating world-class AI products that yield significant business results.This role demands a technical, customer-focused product manager who excels in dynamic, uncertain environments and is passionate about transforming complex AI functionalities into user-friendly, engaging product experiences.What will I be doing?Oversee a key segment of our AI product landscape. You will take charge of a vital component of Intercom’s AI platform or agent, responsible for its vision, strategy, and effectiveness.Gain profound insights into customers, the business, and the technology. You will thoroughly understand the ecosystem: customer needs, business direction, and the workings of our AI systems, utilizing this knowledge to inform high-quality decision-making and create a compelling roadmap.Collaborate closely with a premier AI team. You will engage daily with machine learning scientists, engineers, designers, and researchers. Together, you will explore innovative ideas, assess feasibility, weigh trade-offs, and convert advanced AI capabilities into high-impact product experiences.Deliver ambitious, high-quality AI products. You will guide concepts from initial exploration to production launches, conducting swift experiments, defining success metrics, and evaluating performance.

At Ripple, we are pioneering a future where value is transferred as effortlessly as information. Our innovative crypto solutions empower financial institutions, businesses, governments, and developers to enhance the global financial system, promoting economic fairness and opportunity for individuals worldwide. Join a dynamic team where you can elevate your career and expand your skill set alongside supportive colleagues.If you are eager to make a significant impact and unlock remarkable career advancement prospects, we invite you to join us in creating tangible value for the world.In 2025, Ripple acquired GTreasury, marking an important step into the expansive corporate finance sector valued in the trillions.With over 40 years of expertise, GTreasury supports some of the largest and most sophisticated companies globally. By integrating its treasury command center into Ripple’s technology stack, we enable businesses to manage and optimize liquidity in real-time, across both traditional and digital assets.Become a part of our mission to revolutionize corporate treasury and the infrastructure that powers the Internet of Value.We are looking for a forward-thinking Staff Software Engineer who is passionate about developing a world-class platform in collaboration with a talented team. Your role will focus on driving technical excellence in application development, from design through implementation and maintenance.Key Responsibilities:Collaborate with architects and product managers to design, estimate, and implement innovative application features across front-end, server-side, and database tiers.Utilize Azure services to develop powerful, scalable, and resilient cloud-based solutions.Enhance software applications and manage delivery pipelines, feature flags, ensuring smooth integration and deployment.Conduct thorough unit, integration, and non-functional (performance, security) testing to ensure production readiness of our software.Employ observability tools and logging to troubleshoot and resolve issues across development, testing, and production environments.Stay updated on technology trends, explore new technologies, engage with tech communities, mentor fellow engineers, and lead technical design and code evaluations.Continuously seek improvements in team operations, processes, methodologies, and technology choices, aiming for excellence in every practice.