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Staff Technical Program Manager (Reliability and Quality) - Remote

PayNearMeSanta Clara
Remote Full-time

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Experience Level

Mid to Senior

Qualifications

8+ years of program management experience, including a minimum of 3 years in technical, reliability, or quality-focused domains. Strong grasp of system architecture, distributed systems, and reliability engineering principles. Familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tools. Proven success in defining and enhancing SLOs, SLIs, and production readiness processes. Demonstrated ability to lead large-scale, cross-functional programs in Engineering, Product, Operations, and Customer Success. Proficient in translating complex technical objectives into clear, actionable, and measurable outcomes. Experienced with Atlassian tools (e.g., Jira, Atlas) for program tracking, reporting, and executive communication. Adept at navigating ambiguity, fostering alignment, and driving decision-making without formal authority. Comfortable balancing technical depth with business priorities.

About the job

Join PayNearMe as a Staff Technical Program Manager, where you'll spearhead our Quality and Reliability initiatives across vital systems and services. This impactful individual contributor position is tailored for a seasoned professional adept at establishing order amidst uncertainty and achieving results across diverse teams and domains.

In this role, you will lead cross-functional programs aimed at enhancing system reliability, scalability, and operational quality. Your responsibilities include refining incident response strategies, ensuring production readiness, and innovating software testing and deployment methods. We seek a TPM with substantial technical expertise and a history of influencing system-level quality and delivery culture on a large scale.

Key Responsibilities

  • Oversee the Quality & Reliability Program: Articulate and implement the vision for quality, encompassing proactive practices (testing, deployment, observability), reactive processes (incident response, external communications), and cultural norms (quality ownership, readiness).
  • Lead Cross-Functional Initiatives: Propel reliability and quality projects across Engineering, Product, Operations, and Customer Success teams.
  • Ensure Production Readiness: Manage the Production Readiness Review (PRR) process, validating that all releases adhere to reliability standards prior to going live.
  • Establish and Monitor SLOs: Define and track Service Level Objectives (SLOs), enhancing visibility into reliability metrics and leading initiatives to meet or exceed targets.
  • Streamline Incident Management: Optimize incident response and postmortem processes, driving improvements in tooling, communication, and accountability.
  • Enhance Tooling & Automation: Collaborate with teams to advance observability, alerting, testing automation, and incident response tools.
  • Proactively Manage System Risk: Identify potential risk factors early on, develop mitigation strategies, and drive prompt resolutions.
  • Foster Cross-Departmental Alignment: Influence Engineering, Product, Operations, and GTM teams to prioritize reliability, integrating quality into every project.
  • Monitor Progress: Utilize tools such as Atlas, Jira, and internal dashboards to maintain clarity on objectives, risks, and outcomes.
  • Promote Continuous Learning: Develop programs that ensure lessons are learned from every incident, test edge cases, and strengthen our systems continuously.

About PayNearMe

At PayNearMe, we are dedicated to simplifying the payment process for both businesses and customers. Our cutting-edge technology revolutionizes the payment landscape, ensuring a seamless, fast, and secure experience. Our flagship platform, PayXM™, is the first to manage the complete payment journey from initiation to completion, benefiting non-commerce businesses by enhancing customer satisfaction, accelerating payment processes, and minimizing costs. Our comprehensive platform supports various payment methods, including cards, ACH, digital wallets like PayPal, Venmo, Cash App Pay, Apple Pay, and Google Pay, along with cash transactions at over 62,000 retail locations nationwide. Today, numerous businesses across sectors such as consumer lending, iGaming, online sports betting, property management, and tolling rely on PayNearMe to provide a payment experience that delivers tangible results. In September 2025, we successfully raised $50 million in a Series E funding round to drive our growth forward.

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