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Store Training & Development Lead

JB Hi-FiMaroochydoreNew
On-site Full-time

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Experience Level

Entry Level

Qualifications

Demonstrated retail experience within high-performing teams. A genuine passion for training and developing others. Readiness to facilitate and engage in training sessions actively. A steadfast commitment to delivering exceptional customer experiences.

About the job

Join us as the Store Training & Development Lead, where you'll play a pivotal role in fostering a culture of excellence and outstanding customer service throughout our store. Your mission will be to ensure every customer receives exceptional product and service solutions, which includes:

  • Facilitating and supporting the onboarding process for team members who are either new to JB Hi-Fi or transitioning to a new role.
  • Leading dynamic product training sessions to equip the sales team with the knowledge to effectively demonstrate and sell both existing and new product categories.
  • Exemplifying, guiding, and coaching high standards of customer service throughout the entire sales process.
  • Leveraging all available resources, materials, and tools to effectively train the team.
  • Collaborating seamlessly with your team to ensure smooth day-to-day store operations.

About JB Hi-Fi

At JB Hi-Fi, we are not just one of Australia's largest and most respected retailers; our team is enthusiastic, knowledgeable, and approachable. We are dedicated to enhancing the way people live, learn, work, and play by offering the latest technology, consumer electronics, home entertainment, and appliances at competitive prices. We pride ourselves on providing unbeatable value, world-class brands, and exceptional customer service across our extensive network of over 300 stores, online, and through our commercial division, JB Hi-Fi Business. JB Hi-Fi is the ideal environment to advance your career, and we are eager to hear from you. Why join JB Hi-Fi?Dynamic and exciting environment that celebrates diversity and values creativity and innovative ideas. Attractive salary to acknowledge our team's hard work, along with additional benefits.

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