Strategic Account Manager

Escrow.comVancouver, British Columbia, Canada

On-site Full-time CA$90K/yr - CA$90K/yr

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Experience Level

Experience

Qualifications

Qualifications1–2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success. Demonstrated ability to manage highly customized onboarding initiatives for SMB/Mid-Market clients in complex environments. Exceptional relationship management and strategic consulting abilities. Strong business acumen with a knack for aligning complex organizations around shared objectives. Excellent communication skills, both written and verbal, with the capability to explain technical concepts to non-technical audiences. Proven experience in managing high-touch client portfolios. Track record of achieving or surpassing growth and retention targets. Able to thrive in fast-paced, evolving environments. Familiar with APIs, SaaS integrations, or technical products.

About the job

Join our dynamic team at Escrow.com as a Strategic Account Manager, where you will play a pivotal role in onboarding, activating, and ensuring the long-term success of our premier enterprise clients. As the primary representative of Escrow.com to global businesses operating in sophisticated and high-value markets, you will take ownership of the client journey from initial onboarding to ongoing relationship management and growth.

The ideal candidate is a natural relationship builder, equipped with strong business acumen, technical proficiency, and a proactive, solution-oriented approach.

Key Responsibilities

Onboarding: Develop and implement a comprehensive onboarding and activation program tailored to meet each client’s unique technical and operational requirements.
Account Management: Actively oversee and manage client accounts and transactions to facilitate seamless platform adoption and utilization, minimizing risks while driving growth.
Strategic Relationship Management: Cultivate and maintain robust relationships with stakeholders across diverse global markets and time zones.
Client Education: Function as a trusted advisor, equipping clients with knowledge about Escrow.com’s platform features, integrations, and best practices.
Cross-functional Collaboration: Partner closely with Sales, Product, Support, and Engineering teams to ensure a flawless customer experience.
Growth & Expansion: Identify opportunities for upselling, cross-selling, and account expansion based on client needs and market trends.
Feedback & Insights: Collect and communicate client feedback to influence product development and enhance our enterprise offerings.

Required Qualifications

1–2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success.
Demonstrated ability to manage highly customized onboarding initiatives for SMB/Mid-Market clients in complex environments.
Exceptional relationship management and strategic consulting abilities.
Strong business acumen with a knack for aligning complex organizations around shared objectives.
Excellent communication skills, both written and verbal, with the capability to explain technical concepts to non-technical audiences.
Proven experience in managing high-touch client portfolios.
Track record of achieving or surpassing growth and retention targets.
Able to thrive in fast-paced, evolving environments.
Familiar with APIs, SaaS integrations, or technical products.

Nice to Have

Experience in digital payments, SaaS, or Fintech.
Familiarity with tools such as Hubspot, Apollo.io, DeskPro, Google Suite, and financial software.
Knowledge of financial systems, including KYC/AML compliance.
Bachelor's degree in Business, Marketing, or a related field.

Success Criteria

Partnership-First Mentality: You prioritize the long-term success of clients and are dedicated to fostering meaningful partnerships.

About Escrow.com

Escrow.com is a leading provider of online escrow services, facilitating secure transactions between buyers and sellers in a diverse range of industries. Our commitment to customer success and innovation sets us apart in the digital payments landscape.

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Strategic Account Manager

Experience Level

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About the job

Key Responsibilities

Required Qualifications

Nice to Have

Success Criteria

About Escrow.com

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