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Strategic Account Manager

Escrow.comVancouver, British Columbia, Canada
On-site Full-time CA$90K/yr - CA$90K/yr

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Experience Level

Experience

Qualifications

Qualifications1–2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success. Demonstrated ability to manage highly customized onboarding initiatives for SMB/Mid-Market clients in complex environments. Exceptional relationship management and strategic consulting abilities. Strong business acumen with a knack for aligning complex organizations around shared objectives. Excellent communication skills, both written and verbal, with the capability to explain technical concepts to non-technical audiences. Proven experience in managing high-touch client portfolios. Track record of achieving or surpassing growth and retention targets. Able to thrive in fast-paced, evolving environments. Familiar with APIs, SaaS integrations, or technical products.

About the job

Join our dynamic team at Escrow.com as a Strategic Account Manager, where you will play a pivotal role in onboarding, activating, and ensuring the long-term success of our premier enterprise clients. As the primary representative of Escrow.com to global businesses operating in sophisticated and high-value markets, you will take ownership of the client journey from initial onboarding to ongoing relationship management and growth.

The ideal candidate is a natural relationship builder, equipped with strong business acumen, technical proficiency, and a proactive, solution-oriented approach.

Key Responsibilities

  • Onboarding: Develop and implement a comprehensive onboarding and activation program tailored to meet each client’s unique technical and operational requirements.
  • Account Management: Actively oversee and manage client accounts and transactions to facilitate seamless platform adoption and utilization, minimizing risks while driving growth.
  • Strategic Relationship Management: Cultivate and maintain robust relationships with stakeholders across diverse global markets and time zones.
  • Client Education: Function as a trusted advisor, equipping clients with knowledge about Escrow.com’s platform features, integrations, and best practices.
  • Cross-functional Collaboration: Partner closely with Sales, Product, Support, and Engineering teams to ensure a flawless customer experience.
  • Growth & Expansion: Identify opportunities for upselling, cross-selling, and account expansion based on client needs and market trends.
  • Feedback & Insights: Collect and communicate client feedback to influence product development and enhance our enterprise offerings.

Required Qualifications

  • 1–2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success.
  • Demonstrated ability to manage highly customized onboarding initiatives for SMB/Mid-Market clients in complex environments.
  • Exceptional relationship management and strategic consulting abilities.
  • Strong business acumen with a knack for aligning complex organizations around shared objectives.
  • Excellent communication skills, both written and verbal, with the capability to explain technical concepts to non-technical audiences.
  • Proven experience in managing high-touch client portfolios.
  • Track record of achieving or surpassing growth and retention targets.
  • Able to thrive in fast-paced, evolving environments.
  • Familiar with APIs, SaaS integrations, or technical products.

Nice to Have

  • Experience in digital payments, SaaS, or Fintech.
  • Familiarity with tools such as Hubspot, Apollo.io, DeskPro, Google Suite, and financial software.
  • Knowledge of financial systems, including KYC/AML compliance.
  • Bachelor's degree in Business, Marketing, or a related field.

Success Criteria

  • Partnership-First Mentality: You prioritize the long-term success of clients and are dedicated to fostering meaningful partnerships.

About Escrow.com

Escrow.com is a leading provider of online escrow services, facilitating secure transactions between buyers and sellers in a diverse range of industries. Our commitment to customer success and innovation sets us apart in the digital payments landscape.

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