Strategic Customer Success Manager

Join MaintainX as a Customer Success Manager and play a crucial role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the primary point of contact for our clients, fostering strong relationships and guiding them through the onboarding process and beyond. Your expertise in customer success will help clie…

About Dataiku Dataiku provides a platform for enterprise AI, helping organizations design, deploy, and manage AI solutions. The platform supports analytics, machine learning, and AI agents, with a focus on transparency, collaboration, and control. Dataiku integrates with a range of data platforms and cloud services, enabling centralized governance across complex environments. Leading companies worldwide use Dataiku to operationalize AI and drive measurable business results. More about Dataiku can be found on their blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Dataiku places customer success at the center of its mission. The Senior Customer Success Engineer (CSE) joins the Solutions Engineering team to help clients achieve strong results with business analytics, AI/ML, and Generative AI. This position is based in the United States, with a focus on the North Region, including Raleigh. This role combines technical programming with consultative engagement. The CSE works directly with clients to promote product adoption and improve user experience. Collaboration with Account Executives, Sales Engineers, and Professional Services is key to supporting end-user adoption and satisfaction. What You Will Do Work with Dataiku clients to support onboarding, drive user adoption, and increase retention and satisfaction. Share deep technical knowledge of the Dataiku platform and guide clients on best practices. Understand client business needs and objectives to help them succeed with Dataiku products and services. Lead demonstrations of new features and co-host hands-on workshops with Sales Engineers.

WalkMe, a subsidiary of SAP, has set the standard for Digital Adoption Platforms (DAP), allowing business leaders to fully leverage technology in today's intricate digital realm. With WalkMe's innovative features—guidance, engagement, insights, and automation—employees enhance their productivity, executives gain deeper insights into digital usage, and organizations optimize their digital resources, fostering effective digital transformation.In partnership with SAP, WalkMe is redefining the digital transformation landscape. This collaboration empowers businesses to unlock the full potential of SAP's powerful ERP solutions while seamlessly improving user experience and productivity through WalkMe's user-friendly digital adoption platform.As a Customer Success Engineer, you will blend advisory services, implementation expertise, and proactive engagement to promote adoption, retention, and growth. Your proactive approach will involve analyzing reports, utilizing AI insights, and anticipating customer needs. This role serves as a vital link between product capabilities and business outcomes, acting as both a trusted advisor and a practical resource for strategic initiatives.

Join us at Benchling, where biotechnology is revolutionizing our world—from the medicines we rely on to the sustainable materials we use every day. To keep pace with the fast-evolving landscape of science, we need innovative technology solutions.At Benchling, our mission is to empower the biotechnology sector. Cutting-edge biotech companies leverage our R&D Cloud to develop groundbreaking products and expedite their journey to market.We invite you to be a part of our endeavor to merge modern software with progressive scientific practices.ROLE OVERVIEWWe are building a premier Professional Services team to facilitate implementations for our rapidly growing customer base. We are in search of an Implementation Manager with a rare combination of systems validation proficiency and exceptional customer engagement skills to support our expanding roster of GxP clients in the pharmaceutical and biotechnology sectors.In this pivotal role, you will utilize your project management acumen, communication prowess, and validation knowledge to guide customers through both GxP and non-GxP implementations of the Benchling platform. You will collaborate closely with research scientists, quality assurance professionals, and IT teams across various organizations—from agile biotech startups to leading biopharmaceutical firms—to gain a comprehensive understanding of their R&D workflows and implement solutions that enhance team collaboration while ensuring regulatory compliance.As an Implementation Manager, you will oversee all facets of customer rollouts—from requirements gathering and solution design to system configuration, testing, and user training. Your validation expertise will be vital in assisting clients with integrating Benchling within their quality management frameworks and regulatory structures.

WalkMe, a subsidiary of SAP, is at the forefront of the Digital Adoption Platform (DAP) revolution, empowering business leaders to fully leverage technology in today's intricate digital environment. By utilizing WalkMe's innovative features—guidance, engagement, insights, and automation—organizations can enhance employee productivity, provide executives with deeper visibility into digital utilization, and optimize their digital resources, all contributing to successful digital transformation.The synergy between SAP and WalkMe creates a transformative partnership that enhances the digital transformation landscape. This collaboration helps businesses realize the full potential of SAP's comprehensive ERP solutions while improving user experience and productivity through WalkMe's user-friendly digital adoption platform.We invite applications for the role of Customer Success Engineering (CSE) Manager, tasked with leading, developing, and empowering a high-performing CSE team. This pivotal position will oversee service delivery, customer success outcomes, capacity planning, and operational excellence—driving adoption, value realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set high standards for solution advisory excellence, advancing a proactive approach where engineers harness insights, anticipate challenges, mitigate escalations, and expedite customer success. This role requires a blend of leadership, delivery management, enablement strategy, and cross-functional collaboration.

Our MissionAt Eupry, we strive to simplify compliance across the entire supply chain. From the meticulous cleanrooms of manufacturers to expansive global logistics warehouses, we deliver wireless monitoring and automated mapping solutions that ensure our clients achieve "wireless peace of mind." We are seeking a dedicated Field Implementation Specialist who recognizes the critical role of installation quality in healthcare logistics, where patient safety is paramount. You will be the hands-on expert responsible for the precise installation and formal qualification (IQ/OQ) of our systems in some of the world’s most vital cold chains.Your Responsibilities (The Eupry Way)Exacting GMP Installation: Lead the deployment of wireless data loggers and gateways, ensuring every sensor is installed in accordance with SOPs to maintain the sterile, organized state of the client’s facility. Whether it’s continuous mapping or thermal monitoring, your intentional placement of sensors and probes adheres to strict GMP/GDP protocols.Connectivity Assurance: Act as the liaison between our hardware and the cloud, performing light-touch connectivity troubleshooting, verifying IP assignments, conducting ping tests, and ensuring a stable "heartbeat" with our Monitoring and Mapping platform before the final sign-off.Aseptic & Cleanroom Protocol: Demonstrate comfort with gowning procedures and cleanroom practices. Navigate production floors and labs with a "leave-no-trace" mindset, seamlessly integrating our monitoring solutions into the client’s operational workflows.Execution of IQ/OQ Protocols: Manage installation records by executing the Installation Qualification (IQ) and Operational Qualification (OQ) protocols, verifying the proper installation and functionality of each component while producing precise, audit-ready reports.Validation Coordination: After qualifying the infrastructure and finalizing IQ/OQ reports, coordinate with our Validation Team to provide a stable, fully-documented system for their mapping studies.

AECOM seeks a Digital EHS Implementation Specialist based in Raleigh. This role centers on deploying digital tools and systems that enhance Environmental, Health, and Safety (EHS) processes for client organizations. Key responsibilities Implement digital solutions to support EHS compliance and reporting needs. Collaborate with organizations to improve safety procedures using technology. Introduce new digital workflows that help streamline EHS operations. Support efforts to build and maintain a strong culture of safety and compliance. About AECOM AECOM is a global company providing infrastructure and environmental services to clients in various industries.

Relay is revolutionizing the physical economy with our Intelligent System of Action. In a world where the digital transformation often overlooks deskless workers, we are committed to bridging that divide by converting traditional frontline operations into a data-driven, AI-enhanced ecosystem. Our mission transcends merely selling radios; we are laying the digital groundwork for the 80% of the global workforce engaged outside of traditional office environments. Joining Relay is a thrilling opportunity as we have recently been recognized, ranking #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. Why Choose Relay? Proven Success: Be part of a rapidly growing company trusted by over 10% of the Fortune 500 and several Fortune 100 organizations. Significant Impact: With 47% of our revenue derived from customers contributing over $100K annually and a remarkable 135% Net Revenue Retention (NRR), you will be joining a company dedicated to value creation. Leading-Edge Innovation: The Relay platform generates 1 billion new data points weekly and includes award-winning AI tools like TeamTranslate™, which has experienced 500% year-over-year growth. Exceptional Leadership: Our outstanding executive team has been strengthened by seasoned leaders to guide us towards our next major achievements. The Relay Culture: Enjoy working at our amenity-rich Raleigh campus, featuring a fitness center and sports courts, with comprehensive health insurance coverage and a team committed to your

Role overview Appian seeks a Technical Implementation Consultant to join the Customer Success team in Raleigh, North Carolina. This position focuses on guiding commercial clients through digital transformation projects using the Appian platform, with a strong emphasis on AI-powered solutions. The goal is to help clients realize measurable business impact through custom software and AI implementations. What you will do Partner with customers after the sales cycle to design and build tailored software solutions on the Appian platform. Lead clients through each phase of the project lifecycle: from defining requirements and designing solutions to developing and implementing custom software and AI projects. Analyze business processes and technical needs in an agile environment. Create relational data models and APIs to enable system integrations. Identify AI opportunities, then deploy Appian’s AI tools such as retrieval-augmented generation (RAG), agentic workflows, prompt engineering, and generative models. Work closely with both technical teams and business stakeholders at client organizations throughout the software development lifecycle. Support clients in building and managing their own process applications on the Appian platform. The team The Customer Success team at Appian combines technology expertise with strategic problem-solving to deliver strong results for clients. Team members receive support and opportunities to grow their consulting skills while working on projects that drive digital transformation.

Join MaintainX as an Enterprise Customer Success Manager, where you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes through our innovative solutions. You will be the trusted advisor to our clients, guiding them through successful onboarding, providing ongoing support, and driving product adoption.Your expertise in customer success will help our clients maximize the value of our services, leading to increased customer satisfaction and retention. In this dynamic role, you will collaborate with cross-functional teams and use your strategic thinking to advocate for our clients' needs.

Relay is at the forefront of revolutionizing the physical economy through our Intelligent System of Action. As we bridge the gap left by the digital revolution for the deskless workforce, we are not merely selling radios; we are creating a data-rich, AI-enhanced ecosystem that empowers the 80% of the global workforce who operate outside of traditional desk environments. Joining Relay now is particularly exciting as we have recently achieved remarkable recognition, ranking #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. Why Choose Relay? A Proven Leader: Become part of a high-growth enterprise trusted by over 10% of the Fortune 500 and numerous Fortune 100 companies. Impactful Work: With 47% of our revenue generated from clients contributing over $100K annually and a Net Revenue Retention (NRR) of 135%, you will be integral to a company focused on creating tangible value. Innovative Solutions: The Relay platform processes 1 billion new data points weekly and includes award-winning AI tools such as TeamTranslate™, which has experienced a staggering 500% year-on-year growth. Exceptional Leadership: Our already impressive leadership team has expanded to guide us as we strive towards our next major milestones. A Thriving Culture: Enjoy working from our amenity-rich Raleigh campus, complete with a fitness center and sports courts, alongside comprehensive health insurance coverage, and a commitment to ensuring that you experience "The Best Work In My Life" (BWIML). If you are passionate about technology, eager to make a substantial impact, and excited to contribute to a mission-driven company shaping the future of frontline work, we invite you to explore opportunities with Relay! This position is a full-time, in-office role based at our Raleigh, NC headquarters, requiring four days per week in the office (Monday - Friday). This role is expected to involve travel up to 20%. Role Overview: As a pivotal revenue owner and strategic partner within our rapidly growing Industrial sector, the Customer Success Manager II - Industrial Markets at Relay plays a critical role. This position involves managing an expanding portfolio of Mid-Market and Enterprise Multi-Site accounts as a customer strategist. Reporting directly to the Director of Industrial Customer Success, your focus will be on driving value realization, account-based expansion, and site-level success to unlock growth within Enterprise clients.

Join Our Team! HealthCare.com is among the fastest-growing insurtech companies in America, transforming the way consumers shop for health insurance. Utilizing cutting-edge technology and data analytics, we have crafted customized proprietary products designed to meet consumer needs, boost customer satisfaction, and eliminate the uncertainties and inefficiencies associated with purchasing insurance. Position Overview We are seeking a dedicated Partner Success Manager to spearhead revenue growth by overseeing the performance and expansion of our insurance distribution partners on the Autopilot platform. This dynamic role combines client success with commercial strategy—enhancing partner ROI, scaling budgets, and unlocking new opportunities that elevate platform value with our current partners. You will be the primary performance expert, ensuring campaigns achieve volume and CPA targets while actively influencing partner investments and growth. Key Responsibilities Enhance Revenue & Partner Investment - Identify and capitalize on opportunities to increase budget, CPA thresholds, and campaign volume. - Drive partner strategy and expenditure by translating performance metrics into clear ROI. Foster & Strengthen Relationships - Serve as the strategic advisor and main point of contact for partners. - Gain insight into partner operations to customize solutions that promote mutual growth. Rapid Problem Solving - Continuously monitor and optimize campaign metrics, proactively raising flags or suggesting adjustments as necessary. Cross-Functional Collaboration - Work closely with internal teams—sales, product, engineering, and analytics—to align on partner objectives and facilitate growth. What You Bring to the Table - 3–6 years of experience in insurance, lead generation, or partner/client-facing performance roles. - Demonstrated capability to manage and expand revenue-generating relationships. - Strong understanding of CRMs, dialers, lead flows, and sales funnels. - Analytical mindset with a proactive approach, prioritizing action and impact. - Exceptional communication skills and relationship-building abilities. Why This Role is Important As a Partner Success Manager, you will be at the crossroads of sales strategy, marketing performance, and innovation. Your insights will significantly influence how our partners allocate budgets, how we position and price Pivot Health within their portfolios, and how we adapt consumer delivery methods to better satisfy their needs.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

At MERGE, we pride ourselves on being Built Different. As a marketing and technology agency, we focus on the crucial intersection of health and wellness, where human impact is paramount. By integrating storytelling with technology, we transcend traditional engagement methods to implement Whole Human Marketing. This innovative approach acknowledges the complexity of human nature and leverages AI to ensure that every brand interaction feels organic, contextual, and relevant.Our dedication to human-first innovation unites us in our mission: to connect people and brands, fostering healthier and happier lives.Elevate Your Career with UsAt MERGE, we aim to create an unparalleled work environment where talented individuals can thrive. We encourage our team members to aspire for greater heights and connect emotionally to deliver their best work.As Our VP, Client Experience Operations, You Will...You will establish the strategy for MERGE's Client Experience infrastructure while driving its implementation. As a leader, you will define the long-term vision, design, and performance of the operational systems that empower MERGE to scale without sacrificing client impact or operational health. You will ensure that these systems are effectively built, adopted, and continuously enhanced.Reporting to the Chief Client Experience Officer, you will wield significant cross-functional influence, aligning teams and workflows around a cohesive, high-performing client lifecycle while translating strategy into clear, actionable operating practices.Your ResponsibilitiesEnterprise Client Experience Strategy & GovernanceOutcome-Driven Systems: Spearhead the ongoing evolution of the MERGE Client Experience Operating System, ensuring it remains a competitive edge that enhances client retention and enterprise value.Lifecycle Architecture: Imposing global standards across the client lifecycle to ensure consistency while creating an agile framework based on client tier and service intensity.Operational Excellence: Lead organizational change initiatives by promoting enterprise-wide adoption of core Client Experience rituals, governance standards, and operational rhythms.Strategic Health & Predictive AnalyticsPortfolio Health Ownership: Direct the governance of the MERGE Im...

Join RelayPro as a Customer Success Specialist II in the Hospitality sector, where you will be pivotal in ensuring customer satisfaction and fostering long-term relationships. In this dynamic role, you will interact with clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our services.

Join RelayPro as a Customer Success Manager I in the Hospitality sector, where you will play a pivotal role in ensuring our clients achieve maximum value from our products and services. You will be responsible for cultivating strong relationships with our customers, understanding their needs, and providing tailored solutions to enhance their experience. Your efforts will directly contribute to their success and satisfaction.

At Veeva Systems, we are driven by a mission to enhance the life sciences industry, enabling companies to deliver therapies to patients more swiftly. As a leader in the industry cloud space, we have achieved remarkable growth, surpassing $3 billion in revenue in our most recent fiscal year, with an exciting trajectory ahead. Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our operations. In 2021, we made history by becoming a public benefit corporation (PBC), which legally obligates us to consider the interests of our customers, employees, society, and investors equally. As a Work Anywhere company, we provide the flexibility to work remotely or from the office, allowing you to thrive in your preferred work setting. Join us in transforming the life sciences sector and making a positive impact on our customers, employees, and communities.

At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards in everything we do, ensuring our actions reflect our commitment to quality and care. With ambition and dedication, we tackle challenges together as a cohesive team. Joining Appian means becoming part of a passionate group focused on achieving significant goals through collaboration.We are currently in search of a Customer Success Manager to enhance our team. In this pivotal role, you will act as a strategic advisor, enabling prominent organizations to revolutionize their operations via process applications developed on Appian’s innovative software platform, which incorporates AI, robotic automation, Data Fabric, and other cutting-edge technologies. You will develop a profound understanding of our clients’ business objectives, fostering meaningful connections with stakeholders at various levels and establishing yourself as a trusted advisor and advocate for their success.Your role will involve merging your insights into customer needs with your business and technical acumen, alongside your deepening knowledge of Appian's capabilities. You will empower customers to realize their distinct goals through collaborative engagements with both internal and external partners. As a Customer Success Manager, you will ensure progress toward key customer outcomes, while identifying and mitigating potential risks to customer success across various domains, including business, program, implementation, technical, project, adoption, and engagement.Key Responsibilities:Identify and define each customer’s business objectives, converting them into prioritized, actionable plans, and drive execution alongside stakeholders.Facilitate customer adoption by empowering clients to independently build, manage, and scale their Appian applications and solutions.Position yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities with customers’ dynamic business strategies.Spot opportunities to broaden Appian's presence and present compelling, data-driven business value cases for further investment.Monitor overall account health, proactively addressing risks and eliminating obstacles to successful adoption and sustainable growth.Create joint roadmaps and success plans that yield measurable outcomes and lasting impact.Develop in-depth expertise in Appian’s products, implementation strategies, and best practices to guide clients effectively.Recommend process enhancements and technological solutions, including AI, that promote efficiency and business value.Communicate confidently with stakeholders, providing insights and updates as needed.

Role overview Lucid Software Inc. is hiring a Senior Customer Success Manager focused on cloud solutions in Raleigh, NC. This role centers on working closely with clients to help them get the most out of Lucid’s cloud products. Building strong relationships and encouraging continued use of these offerings are key parts of the job.