Strategic Customer Success Manager

About Beagle (a Corgi Company)At Beagle, we are revolutionizing the insurance sector by innovating renters insurance specifically designed for property managers and multifamily portfolios. As an integral part of Corgi, a Y Combinator-backed startup, we are launching our offices in Dallas and Chicago to expand our renters-insurance services across the nation.…

About Kalepa:Kalepa is revolutionizing the commercial insurance sector, a trillion-dollar industry that still predominantly relies on outdated technologies like Microsoft Outlook.Our innovative AI Underwriting Platform empowers leading insurers to centralize and prioritize submission data, unveil critical risk insights, and facilitate quicker, more confident decision-making. Clients experience significant enhancements in both speed and portfolio quality upon implementing Kalepa, often describing it as a “truly an underwriter’s dream.”Backed by prominent investors including IA Ventures and Inspired Capital, our team boasts expertise from esteemed companies such as Facebook, Google, Amazon, Mastercard, and Uber.Our Values:At Kalepa, we embrace a culture rooted in principles that unlock our employees' potential.Success is driven by five core values:Hustle and Determination: We seek individuals who take ownership of their craft and relentlessly pursue excellence.Deliver Customer Impact: Our obsession with customer impact drives every feature and decision we make.Meritocracy: We reward excellence with swift growth opportunities.Transparency: We value honest communication and challenge ideas constructively.Collaboration: We believe in teamwork and recognize that diverse perspectives lead to the best outcomes.

Role Overview The Customer Success Manager at Syndigo focuses on building and maintaining strong client relationships. Based in Chicago, this role works closely with clients to understand their needs and make sure they get the most value from Syndigo’s solutions. What You Will Do Develop and nurture trusted partnerships with clients Listen to client goals and challenges to tailor support Monitor account health and usage to spot opportunities for improvement Proactively suggest ways clients can grow and benefit further from Syndigo’s offerings

Rithum™ stands as the premier commerce network globally, revolutionizing the collaboration between brands, suppliers, and retailers to foster seamless e-commerce experiences. Our platform is unparalleled, empowering brands and retailers to expedite growth, optimize operations across various channels, expand product offerings, and enhance profit margins. Currently, over 40,000 businesses rely on Rithum to scale their operations across multiple channels, collectively representing upwards of $50 billion in annual gross merchandise volume (GMV). With our innovative commerce, marketing, and delivery solutions, our clients can craft optimized consumer shopping journeys from inception to conclusion.

Later stands at the forefront of influencer marketing, providing brands with the confidence needed to craft memorable campaigns. By integrating genuine creator relationships, reliable intelligence, and professional support, Later eliminates uncertainty and fear from one of marketing's most visible investments.Powered by a sophisticated AI-driven platform, and backed by over a decade of proprietary data—including billions of social interactions and over $2.4B in verified influencer-driven purchases—Later empowers teams to predict campaign success before launching.With a blend of trusted insights and expert guidance, Later streamlines influencer marketing, enabling brands to select the right creators, manage comprehensive campaigns, and foster significant growth in awareness, engagement, and revenue. Trusted by top-tier enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later merges creativity with performance, ensuring campaigns not only look spectacular but also yield tangible results. Discover more at later.com.About this Position:We are in search of a Revenue Operations Manager, Customer Operations to oversee the operational framework that supports Later’s brand customers across our Influence Platform and Managed Services. This pivotal role is situated at the heart of the customer lifecycle—connecting what Sales sells with what our Services and Client Success teams provide. You will be responsible for developing the systems, processes, and performance intelligence that ensure contracted revenue translates into successful and efficient customer outcomes.This role is designed for an individual who excels in systems thinking, thrives in cross-functional settings, and enjoys creating order in complex, rapidly evolving businesses. Reporting to the VP of Revenue Operations, you will collaborate closely with Services, Client Success, Sales, and Finance to guarantee that our customer operations can scale alongside growth, without compromising quality, margins, or customer trust.

Role Overview Front Careers is hiring a Strategic Customer Success Manager in Chicago, IL. This role centers on building strong client relationships and supporting customer satisfaction across key accounts. What You Will Do Onboard new clients and guide them through the setup process Support customers to ensure they achieve value from Front Careers products Spot opportunities for account growth and expansion Contribute strategic insights to improve customer engagement and experience

As a Scaled Customer Success Manager at Culture Amp, you'll play a pivotal role in driving customer engagement and satisfaction. You'll leverage your expertise to ensure our clients maximize the value of our platform, fostering strong relationships and a deep understanding of their needs. Your analytical skills will help identify opportunities for growth and improvement, enabling our customers to achieve their goals.Join us in creating a culture of feedback and continuous improvement, where your insights will directly impact our customers' success.

About UsArrive Logistics stands as a premier transportation and technology enterprise within North America, dedicated to continuous, significant growth year after year. Our achievements are a direct reflection of our extraordinary team and the collaborative environment we foster. We prioritize offering our employees a fulfilling work experience, and our award-winning culture emphasizes personal and professional development in a vibrant, casual, and team-oriented setting. Now is an exhilarating time to join us, so read further and consider applying!Ideal CandidateAs a Client Success Associate, you will be pivotal in achieving Operational Excellence. Your primary responsibilities will include overseeing the daily operations for both existing and new client accounts facilitated by our sales team. Key tasks will involve constructing loads, scheduling appointments, tracking shipments while providing timely updates both internally and externally, and finalizing load closures. You will focus on honing these skills while also exploring additional responsibilities to further enhance your capabilities within the Client Success team. The ideal candidate is detail-oriented, process-driven, customer-focused, efficient, proactive, solutions-oriented, and adept at executing operational tasks independently, as well as collaborating across various departments.

Join our dynamic team at Canals as a Customer Success Manager. In this key role, you will be the advocate for our customers, ensuring they achieve their desired outcomes while using our products. Your expertise will help us build long-lasting relationships and drive retention and satisfaction.As a Customer Success Manager, you will work closely with clients to understand their needs, provide solutions, and ensure they are maximizing the value of our offerings. You will utilize your communication and problem-solving skills to help customers navigate challenges, contributing to their overall success.

At MERGE, we are Built Different. We are a marketing and technology agency uniquely designed at the intersection of health and wellness, where human impact is paramount. By integrating storytelling with technology, we transcend traditional engagement models to deliver Whole Human Marketing. This innovative approach acknowledges the multidimensionality of humans and leverages AI to ensure that every brand interaction is natural, contextual, and relevant.This dedication to human-centered innovation is what unites us and drives us forward. Our collective mission is clear: to connect people and brands to foster healthier and happier lives.Elevate Your Career with UsAt MERGE, we are committed to cultivating an exceptional work environment where talented and driven individuals thrive. We promote a culture that encourages innovative thinking and emotional engagement, enabling our team to produce their finest work.Your Role as VP, Client Experience OperationsAs the VP of Client Experience Operations, you will spearhead the strategy for MERGE’s Client Experience infrastructure while ensuring successful execution. You will define the long-term vision, design, and operational performance of the systems that empower MERGE to scale effectively without compromising client impact or operational integrity, ensuring these systems are constructed, adopted, and continuously refined.Reporting directly to the Chief Client Experience Officer, you will wield significant cross-functional influence, aligning teams and workflows around a cohesive, high-performing client lifecycle and translating strategic objectives into tangible operational practices.Your Key ResponsibilitiesEnterprise Client Experience Strategy & GovernanceOutcome-Driven Systems: Lead the comprehensive evolution of the MERGE Client Experience Operating System, maintaining it as a competitive advantage that boosts client retention and enterprise value.Lifecycle Architecture: Implement global standards for the client lifecycle, ensuring uniformity across all business units while creating a framework that accommodates agility based on client tier and service intensity.Operational Excellence: Facilitate organizational change by promoting enterprise-wide adoption of essential Client Experience practices, governance standards, and operational rhythms.Strategic Health & Predictive AnalyticsPortfolio Health Ownership: Oversee governance of the MERGE Client Experience portfolio to enhance overall health and performance.

At Via, we are revolutionizing transportation worldwide, turning daily commutes into efficient journeys and minimizing our environmental impact. As a Partner Success Manager, you will be the primary liaison for our partners, both within the organization and externally. Your role focuses on cultivating strong relationships that drive long-term revenue growth, providing strategic insights on operational and product-related matters, and advocating for our partners' needs within Via. You'll help shape the future of transportation by ensuring our partners thrive in their respective markets.

The Customer Success Manager at AvePoint works from Chicago, IL, focusing on helping customers get the most out of AvePoint’s technology. This position blends sales knowledge with technical understanding to support clients throughout their journey. The role involves close collaboration with account managers, technical support engineers, and customers to ensure everyone stays aligned and informed. Key responsibilities Create and carry out strategies that help customers adopt AvePoint solutions effectively Act as a main point of contact, connecting internal teams with external customers Facilitate communication between sales, technical support, and client stakeholders What matters for this role Understanding of both the sales process and technical requirements in customer relationships Clear communication skills to connect teams and clients Dedication to supporting customer satisfaction and success Work environment AvePoint values growth, adaptability, and collaboration. Team members receive support for career development and are encouraged to contribute in meaningful ways.

Role Overview frontcareers is hiring a Senior Customer Success Manager in Chicago, IL. This role focuses on helping clients reach their goals with our services. The position centers on guiding onboarding, building strong client relationships, and encouraging engagement to support satisfaction and retention. What You Will Do Lead new client onboarding and ensure a smooth transition to our services Develop and refine customer success strategies tailored to client needs Conduct regular check-ins to monitor progress and address concerns Work closely with internal teams to suggest and implement improvements to our offerings Champion customer advocacy throughout the organization What We Look For Proactive approach to problem-solving and client support Experience building and maintaining customer relationships Strong communication and collaboration skills Commitment to customer satisfaction and long-term success

The Client Relationship Manager plays a pivotal role in overseeing new client accounts and collaborating closely with them to implement additional cost-saving programs. This energetic individual is essential to our team-oriented culture and must possess strong interpersonal skills, as effective communication with both clients and team members is vital. The Client Relationship Manager will work in tandem with the Sales team to manage accounts efficiently. We believe in the benefits of regular face-to-face collaboration. This role is based out of our Waltham, MA, Chicago, IL, or New London, CT office with expected travel of up to 4-5 times a year. Please note that we are unable to provide work sponsorship for this position. About Us: At Consolidated Concepts, we are revolutionizing cost reduction and profit optimization for multi-unit restaurants. Our mission is clear: to empower our clients by simplifying their supply chain and procurement processes. As part of the Buyers Edge Platform brand, we harness collective purchasing power to offer exclusive pricing on essential products and services. Our extensive services include a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in serving a diverse clientele, from emerging concept innovators to established national franchise giants. Your Contributions: Build and strengthen relationships with clients by understanding their business goals and delivering exceptional support as their primary point of contact at Consolidated Concepts. Conduct regular meetings and calls to keep clients updated on opportunities, concerns, and relevant information. Act as the client's advocate within Consolidated Concepts. Maintain organization for both the internal team and client needs. Proactively identify client needs and potential issues, providing recommendations and facilitating resolution actions. Spot potential upselling opportunities, including produce programs, supply chain consulting, and Master Distribution Agreement services. Coordinate and lead client-focused activities and initiatives.

As a Partner Success Manager at coinflow, you will play a crucial role in fostering strong relationships with our partners. Your primary responsibility will be to ensure partner satisfaction and drive success through effective communication and strategic support. You will collaborate closely with various teams to enhance partner engagement and optimize their experience with our products and services.Your expertise will contribute to developing initiatives that promote partner growth and retention, and you will be the go-to resource for addressing any issues or inquiries they may have. Join us in making a significant impact in the fintech industry!

Join our dynamic team at frontcareers as a Customer Success Manager. In this pivotal role, you will be responsible for ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and proactively address any issues to foster customer loyalty and satisfaction.As a Customer Success Manager, your key responsibilities will include onboarding new clients, conducting regular check-ins, and delivering tailored solutions that meet their business objectives. Your expertise will be crucial in driving customer engagement and retention.

LogicGate® stands at the forefront of AI-driven Governance, Risk, and Compliance (GRC) solutions for enterprises. Our platform empowers governance, risk, and compliance teams to minimize unexpected challenges, enhance resilience, improve program performance, and effectively measure impact and business value. With AI integrated throughout, LogicGate offers a centralized view of risk and compliance, delivering real-time insights and actionable data to support strategic business decisions while adapting to changing needs. Recognized as a leader in the GRC market, LogicGate is continually evolving to provide a top-tier platform.At LogicGate, our team is the cornerstone of our success. We are dedicated to creating an outstanding experience for both our employees and customers, fostering an environment that encourages ownership, impact, and excellence.The Role(Hybrid Role based in Chicago)We are seeking a Manager of Customer Success to lead our Customer Success Management (CSM) team. In this pivotal role, you will coach and scale a team of Customer Success Managers, overseeing the health, retention, and growth of our Mid-Market and International segments. Your expertise will bridge high-level strategy with tactical execution, ensuring your team effectively guides our customers through the complexities of GRC and translates these challenges into solutions within Risk Cloud.This cross-functional role will collaborate closely with Sales, Implementation, Marketing, and Product teams to guarantee our customers achieve significant outcomes and success with Risk Cloud.This is a hybrid role based at our Corporate Headquarters in Chicago, IL.

Who We AreAbout StripeStripe is a leading financial infrastructure platform that empowers businesses of all sizes, from monumental enterprises to innovative startups. Our platform enables millions of companies to accept payments, maximize their revenue, and unlock new business avenues. Our mission is to enhance the GDP of the internet, presenting an exceptional opportunity for you to contribute to a transformative economic landscape while advancing your career.About the TeamWith a growing emphasis on our Customer Success division, Stripe is dedicated to driving sustainable growth. Our team offers strategic and operational support to specialized sales teams, cross-functional partners, and leadership. We operate across three core pillars:Strategic PlanningOperational ExcellenceAnalytics & InsightsAs part of the GTM Strategy & Operations organization, our Customer Success Strategy & Operations team is committed to implementing effective business practices across operations, insights, processes, and tools. We strive to enhance Stripe's productivity, empower our Customer Success Managers (CSMs) in achieving key revenue targets, and ultimately drive Stripe's overall revenue growth. Our global team spans the Americas, Europe, and Asia Pacific.Your RoleThis role focuses on establishing foundational business practices, involving operational projects such as process design, business rhythms, and systems enhancements. As a vital contributor to the growth and scalability of the Customer Success business, your responsibilities will encompass performance measurement and analysis, forecasting, dashboard creation, and driving process enhancements.Key ResponsibilitiesCollaborate across teams to identify and resolve system challengesAnalyze and investigate system operations and workflow managementCreate comprehensive reports and dashboards to fulfill reporting needsManage Customer Success Manager territories effectivelyEnhance business processes through data-driven strategiesEstablish and monitor annual and quarterly OKRsPrepare materials for Quarterly Business Reviews (QBRs) and other leadership meetingsYour ProfileWe seek a proactive and analytical individual who meets the minimum qualifications...

Join Stripe as a Customer Success Manager for Enterprise clients, where you will be at the forefront of ensuring our largest customers achieve their goals using our services. You will act as a trusted advisor, providing expert guidance and support while driving customer satisfaction and retention.Your responsibilities will include building strong relationships with key stakeholders, understanding their needs, and advocating for their success within Stripe. You will collaborate cross-functionally to deliver solutions tailored to their unique business challenges.