Strategy & Analytics Manager - Enhancing Customer Experience

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Recursion Pharmaceuticals blends technology and biology to improve drug discovery. The ClinTech team develops a unified platform that supports clinical trials at every stage, from planning and site selection to enrollment forecasting and real-world evidence. Their mission is to make clinical research more efficient and effective. The Manager of Strategy & Analytics joins the ClinTech group and reports to the Associate Director of ClinTech Strategy & Operations. This position works closely with Clinical Development Operations and Decision Science, helping to shape the ClinTech roadmap and ensure that technology projects align with clinical programs. Regular communication with senior leadership and external partners is part of the role. What you will do Oversee project management for the ClinTech roadmap, tracking progress, identifying challenges, and updating stakeholders. Collaborate with Clinical Development Operations and Decision Science to turn priorities into actionable plans, analyze large datasets, and translate real-world data into recommendations. Prepare materials for leadership updates, including status reports, executive summaries, and roadmap documentation. Assist with vendor assessments, scope new initiatives, and evaluate build-versus-buy decisions. Support external-facing content and help coordinate cross-functional meetings as needed. Who we’re looking for The ideal candidate brings strong analytical skills, curiosity, and a genuine interest in data, technology, and clinical development. This high-visibility role sits on a small, focused team during a period of growth. Work here will directly influence the future of the platform. Team and culture ClinTech is a compact, skilled group dedicated to accelerating drug discovery and patient access. The team values mission-driven problem solving, collaboration, and practical results in clinical research. Location New York, New York

Join RAPP New York as an Associate Director of Experience StrategyAbout Us:At RAPP, we are pioneers in driving growth through precision and empathy on a global scale. As a cutting-edge precision marketing agency, we integrate data, creativity, technology, and empathy to deliver transformative client experiences. We celebrate individuality, crafting marketing solutions that adapt to each client's unique needs, beliefs, behaviors, and aspirations.Our commitment to fostering an inclusive workplace prioritizes personal well-being and growth.Our Approach:Our team of fearless superconnectors excels in creating value through personal brand experiences, focusing on three pivotal areas: connected data, connected content, and connected decision-making. Our data analysts identify customer personas, our strategists discern their desires, and our award-winning technologists and creatives execute strategies that forge authentic customer connections for our clients.As part of Omnicom’s Precision Marketing Group, RAPP boasts a diverse team of over 2,000 professionals across more than 15 global markets.Your Role:We are seeking a strategic leader with a demonstrated history of developing high-impact customer experiences and CRM journeys for prestigious brands. You will oversee strategic delivery and collaborate with a talented team of strategists.Your industry experience and CRM expertise will set a benchmark for deliverables. You will leverage your strategic insight to uncover opportunities, design forward-thinking solutions, and deliver work that drives results. Your innovative communication strategies will inspire creativity and strengthen connections with end customers.Key Responsibilities:Lead the creation and development of strategic initiatives and deliverables for clients.Formulate communication and CRM strategies to identify, engage, and nurture customers throughout the decision-making process.Collaborate within an interagency team to design comprehensive customer experience programs across multiple channels including web, email, mobile, and media.Develop scalable content strategies to engage diverse customer segments and motivate action.Translate primary and secondary research into actionable insights regarding customer beliefs, attitudes, and behaviors.

Join ServiceNow as a Senior Manager of Digital Experience Strategy, where you will spearhead innovative digital initiatives aimed at enhancing user engagement and satisfaction. Your role will involve collaborating closely with cross-functional teams to define and execute a comprehensive digital strategy that aligns with our brand vision. You will leverage data-driven insights to optimize digital platforms and ensure a seamless customer experience across all digital touchpoints.

Join RAPP New York as an Associate Director of Experience Strategy within our acclaimed Experience Strategy team.WHO WE ARE:At RAPP, we are at the forefront of precision marketing, driving growth with empathy and precision. Our global agency harnesses the power of data, creativity, and technology to spark client growth while valuing individuality in our marketing solutions and workplace culture.We are committed to creating an inclusive environment that prioritizes personal well-being.HOW WE DO IT:Our dynamic team of superconnectors excels in delivering value through personal brand experiences. We focus on three pivotal areas: connected data, connected content, and connected decision-making. Our data analysts define consumer identities, our strategists delve into their desires, and our award-winning technologists and creatives execute strategies that forge genuine customer connections for our clients.As part of Omnicom’s Precision Marketing Group, RAPP brings together over 2,000 talented individuals across 15+ global markets.YOUR ROLE:We are seeking a strategic leader with a deep understanding of customer experience and CRM, a passion for innovative brands, and a knack for generating fresh ideas. In this role, you will provide daily leadership in a vibrant, diverse agency setting, overseeing project planning, team assignments, and strategic recommendations for key clients.YOUR RESPONSIBILITIES:Lead strategy for multiple clients, gaining expertise in their consumers, business models, brands, categories, and value propositions.Collaborate with business leaders, creative teams, project managers, marketing technology specialists, and external partners to convert client objectives into actionable strategic plans and cohesive executions.Inspire and guide junior strategists, ensuring clear project direction and effective, insightful, and timely tactical execution.Function as a collaborative leader on client teams, facilitating design thinking workshops, creative development sessions, reporting discussions, and strategic presentations.Craft and present creative briefs that ignite bold, insight-driven work aligned with business goals.Develop integrated content and communication strategies that resonate with target audiences.

Join Novo as a Senior Manager of Fraud Strategy and AnalyticsAt Novo, we are revolutionizing the way small businesses manage their banking needs. As a venture-backed fintech company, we have expanded our services since our beta launch in Fall 2018, offering everything from free checking accounts and debit cards to comprehensive lending solutions and business tools, including invoicing and bookkeeping.Today, we proudly support over 250,000 small businesses with our innovative banking platform, which has processed billions in transactions in partnership with established banking institutions. Our mission is to be the trusted platform for small businesses, empowering entrepreneurs to focus on growth while we ensure seamless money management and access to capital.As we look to the future, we aspire to reflect on the generations of small businesses that have thrived thanks to Novo's commitment to excellence.For more information, visit us at https://www.novo.co.Role OverviewIn the role of Senior Manager of Fraud Strategy and Analytics, you will spearhead the development and execution of our Fraud Strategy. You will assess current risks and anticipate future threats, integrating these insights into a dynamic strategic framework that positions Novo at the forefront of fraud prevention.Collaboration is key; you will work across various departments to enhance existing systems and tools while advocating for innovative solutions. Your efforts will be critical in delivering an exceptional customer experience, all while maintaining rigorous fraud controls.Utilizing data and analytics, you will proactively address fraudulent activities, continuously refining our strategies to counter emerging threats. Your work will safeguard the hard-earned funds of small businesses while ensuring they have access to our cutting-edge financial tools.This is a unique chance to influence the fraud strategy of a rapidly growing fintech platform and achieve positive outcomes for both small businesses and Novo.

Join Headway as a Senior Data Science Manager specializing in enhancing Customer Experience. In this pivotal role, you will lead a team of skilled data scientists to leverage data insights that drive customer satisfaction and loyalty. Your expertise will be crucial in developing innovative strategies that improve customer interactions and overall experience.At Headway, we are at the forefront of transforming customer experiences through data-driven decisions. We value creativity, collaboration, and a passion for problem-solving. If you are ready to make a significant impact in a dynamic environment, we want to hear from you!

About FaireFaire is an innovative online wholesale marketplace dedicated to empowering local economies. We believe in the strength of independent retailers, who collectively generate more revenue than industry giants like Walmart and Amazon. By harnessing the power of technology, data, and machine learning, we connect a vibrant community of entrepreneurs and help them discover the finest products from around the globe for their stores. Our mission is to level the playing field for small businesses, enabling them to compete successfully against large corporations.By supporting the growth of independent businesses, Faire positively impacts local communities worldwide. We seek intelligent, resourceful, and passionate individuals to join our team as we advocate for the shop local movement. If you share our commitment to community, we invite you to be part of ours.About this RoleWe are actively seeking a Senior Lead in Strategy & Analytics to expedite informed product decisions. This role necessitates a blend of analytical prowess, strategic foresight, and executional capability to foster business growth. As a Senior Lead at Faire, you'll oversee essential projects from inception to completion, collaborating with Product, Sales, Operations, Marketing, and Finance teams to guide our strategic roadmap by generating actionable insights.This position is perfect for a high-impact individual contributor who thrives in a dynamic, collaborative, and data-centric environment while gaining exposure across various functions.Key ResponsibilitiesDeconstruct complex strategic challenges to derive actionable insightsLead comprehensive cross-functional strategic initiatives that elevate company metrics in partnership with Product, Sales, Finance, Operations, and Marketing.Identify strategic opportunities, formulate hypotheses, conduct thorough analyses, and present recommendations to Faire’s leadership based on your insightsOwn critical business metrics by understanding trends deeply and surfacing key strategic insights to influence themProvide strategic thought partnership to cross-functional teams to ensure alignment and effective execution of initiatives

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

Are you passionate about enhancing customer satisfaction and driving engagement? Join Dandy as a Customer Experience Manager and play a pivotal role in shaping our customer journey. You will lead initiatives aimed at improving customer interactions and ensuring that our clients receive exceptional service at every touchpoint.

Join Hang: Pioneering the Future of Customer ExperienceHang is revolutionizing brand loyalty and membership experiences through cutting-edge personalization, engaging gamification, and a robust integration ecosystem. Our platform empowers brands to create unique loyalty experiences that resonate with their customers.We proudly collaborate with a diverse range of prominent brands, including Ulta Beauty, Budweiser, and Flipkart, as well as emerging restaurant chains like Boba Guys and Roam Artisan Burger.Our team at Hang brings unparalleled expertise in loyalty programs, game design, and finance, with talent sourced from industry giants such as Google, Amazon, and Apple.Following a successful $16 million Series A funding round led by Paradigm, we are backed by notable investors including Tiger Global and high-profile individuals like Howard Schultz and Kevin Durant.The RoleAs a key member of our Product Strategy team, you will play an instrumental role in maximizing the value of our offerings for clients. In your capacity as Product Strategy Manager, you will develop scalable frameworks and comprehensive playbooks for client launches, acting as the primary relationship manager and trusted advisor.Your role will involve close collaboration with stakeholders in Sales, Product, and Engineering to ensure our solutions meet the evolving needs of brands. You will represent the customer’s voice in discussions about our product roadmap and be crucial in the rollout and adoption of innovative solutions.As one of the initial hires in Product Strategy, you will have a unique opportunity to shape and grow this vital function within Hang.Your ResponsibilitiesEngage with clients to accurately define their requirements and deliver substantial business value.Act as a strategic partner to key customer stakeholders, guiding them on the future of loyalty and membership innovations.Develop a best practices framework for structuring program benefits and rewards, creating detailed implementation playbooks.Identify crucial product features and enhancements based on customer feedback and market trends.

About Us:At Novo, we strive to redefine the landscape of finance by empowering the modern entrepreneur. Our mission is to enhance the GDP of small businesses by providing a leading FinTech platform tailored for them. Join us in spearheading the small business FinTech revolution and make a difference.We seek individuals of integrity and skill who are motivated to drive impactful results for small businesses, the foundation of our economy. As part of our team, you will contribute to the core elements that shape Novo's offerings.Why Choose Novo?Be part of a fast-growing Series B fintech startup committed to supporting every small business across America.Experience a positive, inclusive, and supportive culture that encourages your professional journey.Engage with cutting-edge technologies and modern architectural patterns.Access learning and development budgets designed to foster growth and team bonding.Work in our NYC office at least three days a week.We are in search of a technically adept Senior Analyst to enhance data-driven decision-making at Novo. This pivotal role will bridge data systems with business strategy, collaborating closely with teams across credit, growth, marketing, and banking. You will be responsible for defining and implementing strategies based on thorough data analysis that informs our approach to understanding, operating, and expanding Novo's business.About the Role:As a Senior Analyst in Strategy and Analytics at Novo, your contributions will be vital in shaping data-centric strategies across our product offerings. Your primary responsibilities will include developing data models and insights that facilitate customer acquisition (account volume), enhance customer lifetime value (NPV), and boost customer engagement on our platform. Key responsibilities include:Driving commercial success by uncovering value through insightful analysis.Championing and fostering a hypothesis-driven, testing culture.Expertise in technical data modeling, managing the final stages of data transformation using DBT to create production-ready data models that convert raw data into clean, actionable datasets for stakeholders.Enhancing and promoting Novo's data culture through robust systems, processes, training, and governance initiatives.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

Join the Ramp RevolutionAt Ramp, we are redefining the landscape of finance for modern teams by harnessing the power of AI. We believe that AI is not just a trend; it is the cornerstone of future business operations. We are committed to investing in this transformative future and in the visionary individuals who will help shape it.Ramp is an innovative financial operations platform that empowers companies to conserve both time and costs. Our comprehensive solution integrates payments, corporate cards, vendor management, procurement, travel arrangements, and automated bookkeeping with intelligent features to optimize every dollar and hour spent. More than 50,000 businesses—ranging from family-owned farms to e-commerce leaders and space tech innovators—have collectively saved $10 billion and 27.5 million hours using Ramp. Established in 2019, Ramp is recognized as the fastest-growing corporate card and bill payment platform in the United States, facilitating over $100 billion in transactions annually.Our investors include renowned firms such as Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, alongside over 100 angel investors who are founders or executives from top companies. The Ramp team is composed of exceptional leaders hailing from prestigious financial services and fintech organizations—such as Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, and Capital One—as well as tech giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has earned accolades including Fast Company’s Most Innovative Companies and LinkedIn’s Top U.S. Startups for over three consecutive years, as well as recognition in the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s Most Influential Companies.About the PositionRamp is seeking a dynamic Associate Manager to spearhead our Customer Experience (CX) team—the frontline representatives who embody the Ramp ethos for thousands of customers daily. This pivotal leadership role emphasizes our live phone support while ensuring that our standards are upheld across various channels, including chat and email. As a leader, you will cultivate a high-performance culture and set the tone for excellence and engagement, guiding your team to deliver outstanding service and support to our valued customers.

Role Overview Leap is hiring a Senior Analyst focused on Growth Strategy & Analytics in New York City. This position centers on using data to inform and shape strategic initiatives across the company. What You Will Do Work with teams from different parts of the business to spot growth opportunities. Analyze data to improve business performance and support key decisions. Translate complex analytics into clear recommendations for leadership and stakeholders. What We Look For Strong background in data analysis and strategic thinking. Comfort working across functions to drive projects forward. Proactive mindset and ability to thrive in a fast-moving setting. Interest in shaping business growth through evidence-based analysis.

At Veeva Systems, we are dedicated to our mission of transforming the life sciences industry by accelerating the journey of therapies to patients. As a trailblazer in the industry cloud space, we are proud to have achieved over $3 billion in revenue in our last fiscal year, marking us as one of the fastest-growing SaaS companies in history with vast growth opportunities ahead. Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive everything we do. In 2021, we made history by becoming a public benefit corporation, ensuring we uphold the interests of our customers, employees, society, and investors. As a Work Anywhere organization, we empower our team members to choose their work environment, whether from home or the office, enabling them to excel in their preferred settings. Join us in revolutionizing the life sciences landscape while positively impacting our customers, employees, and communities.Position Overview The Director of Strategy will lead the adoption and commercial success of Crossix Analytics M&O products within pivotal Emerging Biotech accounts. This role encompasses developing go-to-market strategies, identifying and addressing sales obstacles, and ensuring the success of early adopters. You will collaborate closely with Account Partners, serving as a market expert on Crossix data, methodologies, products, and unique value propositions. Your responsibilities include outlining key targets and executing strategic account plans, as well as effectively conveying the benefits of specific Crossix products to customers. Additionally, you will work alongside product and marketing teams to create a continuous feedback loop, ensuring our offerings align with customer expectations.

Rockstar is seeking a dynamic and driven Customer Strategy & Operations Manager for a client that is revolutionizing primary care. This well-funded, seed-stage company empowers Nurse Practitioners (NPs) to establish independent practices that enhance local healthcare access. By building a vertically integrated platform, they enable NP practices to flourish as independent entities, leveraging data-driven solutions across patient engagement, revenue forecasting, care delivery, and community development.About the RoleThe ideal candidate will join a passionate Operations team and serve as the primary liaison for NP practices. This role involves consulting with practices throughout their journey—from onboarding to ongoing growth—ensuring they maximize the platform’s value at every stage. As practices enter the platform at different phases of their business development, your guidance will be crucial in transforming them into thriving entities.We are looking for a multifaceted professional who is not only an adept relationship-builder but also a trusted advisor, a quantitative problem-solver, and a strategic operator. You will facilitate practices through their transformation, helping them achieve clinical, financial, and operational success. This position is ideal for someone who excels in fast-paced, early-stage environments and enjoys a diverse range of responsibilities while maintaining a positive outlook.Key ResponsibilitiesAnalytics & Insight Generation: Analyze raw practice data to identify key trends and anomalies, providing meaningful insights that go beyond standard dashboards.Financial & Operational Analysis: Conduct comprehensive analyses of revenue, margins, capacity, and growth, using insights to inform strategic decision-making.Customer Onboarding & Partnership: Serve as the platform's representative for new practices, guiding them through implementation and establishing a long-term strategic partnership.Practice Enablement & Growth: Tailor strategies to address each practice's unique goals and challenges, fostering performance improvement and unlocking platform value.Cross-functional Collaboration: Act as the voice of the customer, collaborating with Product, Billing, Clinical, and Engineering teams to advocate for customer needs and enhance internal processes.Customer Advocacy & Retention: Ensure practice satisfaction by tracking NPS, driving renewals, and fostering referrals through consistent value delivery and authentic relationships.Scalability & Best Practices: Work closely with the Head of Customer Operations to develop and implement best practices that facilitate scalability.

Join Duet as a Customer Strategy & Operations Manager!About Us:At Duet, we empower Nurse Practitioners (NPs) to address the primary care crisis by enabling them to lead their own practices, enhancing local access to care. Our company is a well-funded seed-stage venture, driven by a team of experienced entrepreneurs and Nurse Practitioners, supported by notable investors such as Lerer Hippeau and Kairos.We are developing a comprehensive platform designed to help NP practices flourish as independent entities. Our solutions, ranging from patient engagement to revenue forecasting and care delivery to community building, leverage data to allow NPs to concentrate on what truly matters: serving their communities effectively.About the Role:We are seeking a dedicated Customer Strategy & Operations Manager to become an integral part of our expanding Operations team. In this role, you will serve as the primary partner for our NP practices, providing consultancy, leading onboarding efforts, fostering ongoing growth, and ensuring that each practice fully realizes the value of the Duet platform throughout the customer lifecycle. NPs join Duet at various stages of their business journey, and your guidance will be crucial in transforming them into thriving practices.You will be a relationship-builder, trusted advisor, analytical problem-solver, and strategic operator, facilitating practices through their transformations to achieve clinical, financial, and operational success. This position is ideal for individuals who excel in dynamic, early-stage environments, enjoy taking on diverse roles, and can maintain a positive demeanor while driving results. You will engage with financial discussions, budgets, scenario planning, and confidently share your perspective.Key Responsibilities:Analytics & Insight Generation: Analyze raw practice data to uncover key drivers, trends, and anomalies, moving beyond dashboards to address complex financial and operational queries.Financial & Operational Analysis: Conduct structured analyses across revenue, margins, capacity, and growth to narrate compelling stories that inform better decision-making.Customer Onboarding & Partnership: Represent Duet to new practices, guiding them through the implementation process and serving as their long-term strategic ally.Practice Enablement & Growth: Understand each practice’s goals and challenges, delivering customized strategies that enhance performance, expand patient panels, and unlock platform potential.

Role Overview Mediabrands seeks a Growth Analytics Manager based in New York, NY. This position focuses on using data to inform and improve marketing strategies across the organization. What You Will Do Analyze market trends to identify opportunities for growth Assess performance metrics to evaluate marketing effectiveness Deliver actionable insights that support strategic business decisions Help shape business strategies and optimize analytics processes Location New York, New York, United States