Strategy & Operations Specialist

Join our dynamic team at Concourse as a Strategy & Operations Specialist, where you will play a pivotal role in driving strategic initiatives and optimizing operational efficiency. You will collaborate with cross-functional teams to analyze business processes, identify improvement areas, and implement innovative solutions that align with our corporate goals.

About FinchAt Finch, we are committed to ensuring that every American household has access to legal counsel during life's critical moments. Our mission is to create an infrastructure that radically enhances access to justice. Through innovative automation in consumer law, particularly in personal injury, we prioritize our clients' needs.Since our inception in April, we have experienced remarkable growth, expanding our operations tenfold and now supporting pre-litigation processes for leading law firms nationwide. By integrating skilled professionals with specialized AI capabilities, we efficiently manage intake, claim initiation, medical records processing, lien oversight, and other vital tasks.Supported by investors like Sequoia and Redpoint, along with the founders and CEOs of transformative companies such as DoorDash and Ironclad, we are fundamentally reshaping how legal services are delivered to everyday Americans. We are on the lookout for outstanding operators to join our team and help scale our operations across the country.This RoleWe are seeking a Go-To-Market (GTM) Strategy & Operations Specialist to assist in designing, scaling, and optimizing the systems that drive our growth. This role sits at the crossroads of revenue generation, product development, and strategic planning—addressing pivotal questions such as: Where should we expand next? What strategies will secure our success? How can we accelerate our progress?You will collaborate closely with the CEO, Sales, and Product teams to transform insights into actionable strategies that enhance Finch's market approach, boost revenue, and strengthen relationships with our key customers.This position is ideal for individuals who excel at solving intricate challenges, thrive on customer engagement, and desire a firsthand experience in scaling a transformative company from the ground up.Key ResponsibilitiesLead strategic projects that have a significant impact—ranging from product launches to pricing strategies and GTM experiments that explore new market opportunities.Collaborate with our sales leadership and major clients to identify new revenue streams, influence product direction, and convert insights into concrete actions.Architect and refine Finch’s growth mechanisms—aligning personnel, processes, and data to facilitate predictable revenue and scalable operations.Develop systems that underpin our growth narrative—creating dashboards, metrics, and feedback loops that make growth quantifiable and replicable.Engage cross-functionally with Sales, Marketing, and Product teams to ensure alignment in strategy execution and that all teams are working towards unified goals.Clarify complex challenges—distilling ambiguous issues into clear, actionable plans that drive results.

Garner Health seeks a Senior Strategy & Operations Manager based in New York City. This position leads major projects aimed at improving how the company operates and delivers results. Role overview The Senior Strategy & Operations Manager partners with teams throughout Garner Health to identify areas for improvement and implement solutions that drive growth and efficiency. The work centers on both shaping strategy and ensuring strong execution across departments. Key responsibilities Lead strategic initiatives to enhance company operations Collaborate with cross-functional teams to identify and act on opportunities for improvement Develop and implement solutions that support organizational growth Location This role is based in New York City, New York.

Join via as the Principal of Strategy & Operations in our Global Operations team. In this pivotal role, you will be instrumental in driving strategic initiatives that enhance our operational efficiency and effectiveness. You will collaborate with cross-functional teams to develop and implement strategies that optimize our global operations, ensuring that we meet our business objectives and deliver exceptional value to our clients.

Standard Bots is seeking a Strategy & Operations Manager based in New York City. This role centers on improving how the company operates and helping set the direction for future growth. Role overview The Strategy & Operations Manager works closely with teams across the company. The focus is on finding ways to make processes more efficient and supporting projects that move the business forward. What you will do Collaborate with colleagues from different departments to streamline operations Analyze current workflows to spot areas that could be improved Support new initiatives aimed at company growth Apply analytical thinking to develop and implement solutions Requirements Strong analytical skills Experience working with cross-functional teams Ability to identify and act on opportunities for process improvement

At Via, we are revolutionizing transportation globally through innovative technology. Our ambitious objectives range from enhancing individual commuting experiences to significantly reducing our collective environmental impact.As a Principal of Strategy & Operations, you will spearhead a variety of projects that have a direct influence on Via’s Vehicle Operations. This role involves crafting strategic initiatives, forging partnerships, overseeing comprehensive projects, and delivering results across several domains such as financial and operational analysis, process enhancement, and the development and launch of new products.Location: This position is based in New York City, with a requirement to be in the office three times a week.

FULL-TIME | NYC (IN-PERSON)About MomentMoment is pioneering the first operating system specifically designed for the fixed income market, which is the largest financial market globally, valued at over $150 trillion. We collaborate with major financial institutions to consolidate all fixed income operations into a single cohesive platform. Founded by former quantitative analysts from Citadel Securities and Jane Street, Moment is poised to serve financial institutions with assets exceeding $8 trillion, having launched publicly in 2024.The fixed income landscape is rapidly evolving:Electronic trading has surged, with corporate bond electronic volumes increasing tenfold over the past decade.Rising interest rates - from near zero to approximately 5% - have spurred significant demand.Financial institutions are increasingly teaming up with fintechs to modernize outdated infrastructures.Advancements in AI are facilitating workflow automation previously deemed unattainable.Despite the scale of the market, many workflows remain labor-intensive: traders navigate multiple screens, portfolio managers handle extensive spreadsheets, and critical coordination often occurs via phone or chat. Moment is redefining the automation paradigm for the industry by integrating these workflows into a unified system.We are supported by top-tier investors including Index, A16Z, and Lightspeed, having successfully raised $56 million in funding. Recently, we secured a $36 million Series B investment from Index. You can explore Bloomberg's coverage of our recent achievements here and the memo from Index detailing their investment rationale.The RoleWe are seeking an outstanding individual to join our Strategy & Operations team to assist in building and scaling our go-to-market (GTM) engine, addressing the most crucial GTM, strategy, and operational projects within the organization, and driving our next phase of growth. As we experience hypergrowth, we require a dynamic, resourceful, and high-potential individual who can help us sustain our growth trajectory while transforming the GTM and operations engine into a scalable and high-velocity machine.Although this role encompasses a broad scope, we will customize the responsibilities to align with your unique strengths, enabling you to make the greatest impact and advance your career.

Join Finch: Revolutionizing Access to JusticeAt Finch, we are committed to ensuring that every American household has access to exceptional legal counsel during life’s pivotal moments. Our innovative approach to consumer law is centered around automating administrative tasks, enabling us to prioritize our clients, particularly in the realm of personal injury.Since our inception in April, we have experienced remarkable growth, expanding 10x and currently facilitating pre-litigation processes for leading law firms nationwide. Our powerful combination of expert operators and cutting-edge AI allows us to manage everything from intake and claim initiation to medical records and demand management efficiently.Backed by prominent investors such as Sequoia and Redpoint, along with esteemed founders and CEOs from top companies like DoorDash and Ironclad, we are redefining how legal services are delivered to everyday Americans. We are on the lookout for talented operators to help us scale our mission across the country.Your RoleAs a key member of our Strategy & Operations team, you will be at the heart of Finch’s operational engine, collaborating across various business domains to develop systems, workflows, and experiences that enhance efficiency, improve client outcomes, and ensure scalable growth.This dynamic position is ideal for those who excel at the intersection of process design, analytical problem-solving, and cross-functional collaboration. You will investigate current workflows, pinpoint inefficiencies, and devise high-impact solutions that enhance experiences for legal firms, operations teams, and clients alike.Your role will require a blend of analytical precision and empathetic thinking—considering the holistic needs of attorneys, clients, and internal teams while establishing systems that empower Finch to deliver rapid, clear, and high-quality outcomes as we expand.You Will:Analyze current workflows and operational patterns to identify bottlenecks, gaps, and opportunities for improvement across various business segments.Design scalable processes, playbooks, and standards that foster clarity, enhance consistency, and support predictable case outcomes.Define interfaces and communication frameworks that facilitate seamless collaboration with firms, clients, and internal teams.Collaborate with product and engineering teams to translate operational insights into actionable improvements.

About Alpaca HealthAt Alpaca Health, we empower clinicians to become entrepreneurs in the field of autism care. Our mission is to transition the power in healthcare from large, consolidated entities back to individual clinicians.We provide innovative AI-powered software, payer contracting, and comprehensive back-office infrastructure to help clinicians successfully launch and scale their own clinics. Our commitment is to tackle complex operational challenges that are crucial for families.We are rapidly expanding into new states and have raised over $14 million from prominent early-stage investors, including Core Innovation Capital, Adverb Ventures, and South Park Commons. Our growth trajectory is impressive, serving hundreds of patients while achieving a 30% month-over-month growth rate. Role: Strategy and Operations LeadWe are seeking a Strategy and Ops Lead who can navigate the complexities of insurance processes. In this role, you will transform disorganized insurance feedback into streamlined processes and scalable systems, bridging operations and product to leverage technology for standardizing workflows and enhancing execution reliability.Ideal candidates will be detail-oriented, finding intrigue in unusual edge cases rather than being deterred by them.What You’ll DoManage Prior Authorization OperationsOversee daily workflows for prior authorizations across various providers and payers, partnering with them to resolve issues and ensure timely submissions and approvals.Enhance the Prior Authorization SystemCollect and analyze provider feedback to pinpoint process failures, translating insights into product and workflow enhancements that boost approval rates and processing speed.Standardize Payer RequirementsDevelop and maintain an organized repository for payer-specific documentation requirements, continuously refining standards to minimize denials and rework.Oversee Reassessments and Authorization TimelinesMonitor authorization periods and reassessment deadlines for patients, ensuring proactive renewals to avoid gaps in care and revenue loss.Research Complex Payer PathwaysExplore and operationalize single case agreements and out-of-network billing strategies, crafting playbooks for unique cases and non-standard payer situations.

Allara Health is a women’s health provider focused on delivering comprehensive care for hormonal, metabolic, and reproductive health. More than 60,000 women nationwide trust Allara for conditions like PCOS, insulin resistance, and perimenopause. The team’s multidisciplinary approach has improved outcomes, as detailed in their health outcomes report. Allara continues to address long-standing gaps in women’s healthcare, growing rapidly across the U.S. Role overview The Manager of Strategy & Operations will play a central role in driving Allara’s strategic and operational initiatives. This is a cross-functional position based in New York City, working closely with leaders across the organization to identify opportunities, solve complex problems, and turn insights into tangible improvements. What you will do Conduct structured analyses to surface key performance drivers Build decision-making models to help prioritize projects and initiatives within operations Streamline workflows and refine processes to improve team efficiency Lead and support operational improvements that advance business goals Facilitate the launch of new clinical service lines through project management and collaboration with other teams Who thrives here People who enjoy tackling ambiguous challenges and working across disciplines Those who use data and operational insights to drive business performance and expand reach Individuals comfortable balancing analysis with hands-on execution Location and schedule This is a hybrid role based in New York City. Allara values in-person collaboration, aiming for at least three days per week in the NYC office, with flexibility as needed.

Join Duet as a Customer Strategy & Operations Manager!About Us:At Duet, we empower Nurse Practitioners (NPs) to address the primary care crisis by enabling them to lead their own practices, enhancing local access to care. Our company is a well-funded seed-stage venture, driven by a team of experienced entrepreneurs and Nurse Practitioners, supported by notable investors such as Lerer Hippeau and Kairos.We are developing a comprehensive platform designed to help NP practices flourish as independent entities. Our solutions, ranging from patient engagement to revenue forecasting and care delivery to community building, leverage data to allow NPs to concentrate on what truly matters: serving their communities effectively.About the Role:We are seeking a dedicated Customer Strategy & Operations Manager to become an integral part of our expanding Operations team. In this role, you will serve as the primary partner for our NP practices, providing consultancy, leading onboarding efforts, fostering ongoing growth, and ensuring that each practice fully realizes the value of the Duet platform throughout the customer lifecycle. NPs join Duet at various stages of their business journey, and your guidance will be crucial in transforming them into thriving practices.You will be a relationship-builder, trusted advisor, analytical problem-solver, and strategic operator, facilitating practices through their transformations to achieve clinical, financial, and operational success. This position is ideal for individuals who excel in dynamic, early-stage environments, enjoy taking on diverse roles, and can maintain a positive demeanor while driving results. You will engage with financial discussions, budgets, scenario planning, and confidently share your perspective.Key Responsibilities:Analytics & Insight Generation: Analyze raw practice data to uncover key drivers, trends, and anomalies, moving beyond dashboards to address complex financial and operational queries.Financial & Operational Analysis: Conduct structured analyses across revenue, margins, capacity, and growth to narrate compelling stories that inform better decision-making.Customer Onboarding & Partnership: Represent Duet to new practices, guiding them through the implementation process and serving as their long-term strategic ally.Practice Enablement & Growth: Understand each practice’s goals and challenges, delivering customized strategies that enhance performance, expand patient panels, and unlock platform potential.

About ClarionAt Clarion, we believe that accessing healthcare should be seamless. Patients often face challenges like long wait times and overwhelming administrative tasks, leading to burnout among medical staff and significant revenue losses for clinics. We recognize this as a capacity issue rather than a failure in care.Our mission at Clarion is to tackle this issue head-on. We leverage advanced AI technology to enhance the patient experience, managing everything from appointment scheduling to referrals and prescription refills. Our AI solutions not only simplify complex workflows but also provide a friendly, human-like interaction that patients appreciate.With substantial backing of $5.5M from notable investors like Accel, Y Combinator, and Sequoia (Scout), and a founding team with extensive healthcare expertise, we are quickly advancing our goals to ensure that every patient receives timely care.

Stepful is seeking a visionary and strategic Director of Healthcare Strategy and Operations to lead and optimize our healthcare initiatives. This pivotal role involves developing and implementing innovative strategies that enhance operational efficiency and improve patient outcomes. You will collaborate with cross-functional teams to drive impactful changes within our organization and the healthcare sector at large.

About Anthropic Anthropic builds trustworthy, interpretable, and controllable AI systems. The team’s mission is to make AI technology safe and beneficial for both users and society. Researchers, engineers, policy experts, and business leaders work together to develop AI solutions with real-world impact. Role Overview The Sales Strategy & Operational Excellence Lead will strengthen the operations of Anthropic’s go-to-market team. As the company’s commercial activities expand, operational discipline becomes essential: from structured weekly forecast calls, to a clear planning cycle with transparent timelines, to unified standards recognized by both Sales and Strategy teams. This position plays a central role in the Chief Commercial Officer’s operational rhythm. The Lead connects Sales leadership, Revenue Operations, Finance, and Systems, ensuring that each group has accurate and timely information. Weekly, the role focuses on maintaining reliable forecast and pipeline reviews. Quarterly, it involves facilitating target setting and quota allocation. Annually, the Lead manages the full planning cycle, aligning territories, capacity, compensation, and targets so that all are delivered on time. What You Will Do Coordinate and improve operational processes for the go-to-market team Drive weekly forecast and pipeline review accuracy, providing dependable data to leadership Facilitate quarterly target setting and quota distribution across teams Oversee annual planning to synchronize territories, capacity, compensation, and targets Serve as the key liaison among Sales leadership, Revenue Operations, Finance, and Systems Who Thrives in This Role Organizes complex processes and brings structure to scattered information Transforms data from multiple sources into clear, documented standards Understands deadlines and accountability, and manages cross-functional partners without direct authority Builds strong operational processes in a fast-changing business setting Location San Francisco, CA or New York City, NY

At MongoDB, we are looking for a dynamic Business Operations & Strategy Associate to spearhead our strategic and operational endeavors. This role positions you at the crossroads of operations, analytics, finance, and product management. You will collaborate with internal teams to tackle intricate business challenges and drive impactful solutions.The ideal candidate is a proactive self-starter who excels in clear communication with leadership while managing multiple priorities effectively. You are committed to seeing projects through from inception to completion, delivering value rapidly, and thriving in a fast-paced, challenging environment.We are particularly interested in candidates located in the New York City area, as our hybrid work model requires 2-3 days in the office each week.

Join Gong.io as a RevOps Manager, focusing on NAMER Territory Strategy and Operations. In this pivotal role, you will leverage data-driven insights to enhance operational efficiency and drive strategic initiatives across the North American region.

MongoDB is on the lookout for a dynamic Business Operations & Strategy Associate to spearhead strategic and operational initiatives throughout the organization. In this pivotal position, you will integrate operations, analytics, finance, and product management, collaborating closely with internal stakeholders to tackle complex business challenges.We seek a proactive self-starter who excels in clear and effective communication with leadership and has the capacity to balance multiple priorities. You will drive projects from inception to completion, deliver rapid value, and thrive in a fast-paced, ever-evolving environment.This hybrid role allows for flexibility, requiring you to be in our New York City, Austin, Palo Alto, or San Francisco office approximately two to three days a week.

About SunoSuno is an innovative music platform designed for the next wave of creators. Our AI-driven technology simplifies the process of crafting original music, allowing anyone—from novice songwriters to seasoned artists—to transform their ideas into fully produced tracks in a matter of minutes. Founded by passionate musicians and skilled engineers, Suno is dedicated to enhancing the music-making experience, opening up a world of creative possibilities that are both meaningful and personal.About the RoleWe are in search of a Business Operations & Strategy Manager to serve as the operational backbone of our strategic initiatives. In this role, you will translate strategic concepts into actionable plans, manage our operational processes, and oversee critical cross-functional projects vital to our company’s success.This position is ideal for an individual transitioning from a consulting background who craves diversity in their work and the opportunity to witness the real-world impact of their recommendations. Your projects will span from M&A diligence to comprehensive company planning, often juggling multiple initiatives at once.You will report directly to the Head of BizOps & Strategy and collaborate closely with our Finance, Data, and Technology leadership teams.Key ResponsibilitiesCompany & Leadership Operations:Coordinate leadership meetings to ensure productive discussions take place with the necessary context.Influence how the executive team allocates their time and makes critical decisions.Organize strategic workshops, offsite meetings, and alignment sessions.Insights & Data:Create models, forecasts, and scenarios to assist in goal-setting and resource allocation.Collaborate with the Data team to analyze retention rates, growth drivers, and product performance metrics.Convert complex data into actionable insights for the leadership and board.Partnership Management:Oversee the partnership pipeline from initial assessment to final execution.Conduct thorough partnership diligence, evaluating strategic alignment, commercial terms, and integration challenges.Develop financial models to assess partnership ROI, scenario planning, and business case evaluations.Facilitate cross-functional collaboration (product, tech, legal) to ensure successful partnership execution.

About EliseAIAt EliseAI, we are revolutionizing critical sectors such as housing and healthcare. Access to quality housing and healthcare is essential, yet many face challenges in securing both. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, lower costs, and enrich the user experience for all stakeholders.Housing: We streamline the apartment touring process, lease signing, maintenance requests, and communication with property management, consolidating everything renters need into one comprehensive platform.Healthcare: We simplify appointment scheduling, intake form completion, and patient-provider communication, allowing individuals to concentrate on their health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding led by Andreessen Horowitz to expedite our mission.About The RoleWe are seeking a Strategy & Operations Manager for our housing division to spearhead impactful projects that foster growth and scalability throughout the organization. This generalist role is perfect for individuals who thrive in dynamic environments, enjoy cross-team collaboration, and are eager to drive results. You will closely engage with Sales, Product, Customer Success, and Engineering teams to tackle essential challenges—whether that involves refining our go-to-market strategies, enhancing client onboarding, or developing internal systems that facilitate smarter operations.Key ResponsibilitiesLead cross-functional strategic initiatives across the entire customer lifecycle—from boosting sales performance and pricing strategies to optimizing the implementation and post-sale processes.Examine client workflows and usage patterns to uncover opportunities for automation, deeper product integration, and improved outcomes.Collaborate closely with Sales, Product, and Customer Success teams to enhance how we position and deliver value to our customers.Develop internal processes and playbooks to support scalability across sales, onboarding, support, and customer expansion.Partner with leadership to identify insights that drive strategic direction.