Student Employment Program - Full-Time Opportunity

House of Commons CanadaOttawa

On-site Full-time

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Experience Level

Entry Level

Qualifications

Must be currently enrolled in a post-secondary educational institution. Strong communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. Time management skills and the ability to prioritize tasks effectively.

About the job

Join the House of Commons Canada as a part of our dynamic Student Employment Program. This full-time program is designed for students looking to gain valuable experience in a professional environment. You will have the opportunity to contribute to various projects while developing your skills and networking with professionals.

About House of Commons Canada

The House of Commons Canada is a vital part of Canada's parliamentary system, committed to representing the interests of Canadians. We foster an inclusive workplace that values diversity and offers opportunities for personal and professional growth.

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Student Employment Program

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Full-time|On-site|Ottawa

Join the House of Commons Canada as part of our Student Employment Program, where you can gain invaluable experience while contributing to the democratic process. This full-time entry-level position offers students a unique opportunity to work in a dynamic and collaborative environment, helping to support various initiatives within the Parliament.

Dec 30, 2025

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Student Employment Program - Full-Time Opportunity

House of Commons Canada

Full-time|On-site|Ottawa

Join the House of Commons Canada as a part of our dynamic Student Employment Program. This full-time program is designed for students looking to gain valuable experience in a professional environment. You will have the opportunity to contribute to various projects while developing your skills and networking with professionals.

Dec 30, 2025

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Co-op Students – Various Positions

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Full-time|On-site|Ottawa, Ontario, Canada

About VersatermVersaterm is a leading provider of innovative public safety solutions, committed to transforming how agencies serve their communities. Established in 1977, we have developed a robust ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and deliver superior service while achieving equitable outcomes.We pride ourselves on our culture of innovation, expertise, and an unwavering dedication to customer success. As we continue to expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the landscape of public safety technology. If you are driven by a passion for making a positive impact, we invite you to connect with us.The RoleThe Technical Support Specialist I provides essential Tier 1 technical support, acting as the initial point of contact for customers facing software-related issues. This role emphasizes the rapid resolution of common technical problems while maintaining Tier 0 self-service resources and escalating more complex matters to Tier 2 support specialists.Key ResponsibilitiesAct as the initial point of contact for technical support, addressing common user error-related queries.Facilitate password resets and assist with straightforward software installations.Troubleshoot basic network and printer connectivity issues.Conduct initial triage of more complex network connectivity and server problems for escalation.Document all customer interactions and solutions within the ticketing system.Identify trends in recurring issues to enhance Tier 0 self-service resources.Escalate issues requiring intermediate-level support to Tier 2 specialists.Contribute to the development of FAQ documentation and knowledge base articles for common problems.Recognize gaps in self-service resources based on frequent Tier 1 inquiries.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Perform additional duties as assigned to support team objectives and departmental needs.

Apr 1, 2026

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The Company Versaterm is a leading global solutions provider dedicated to enhancing public safety. Since our inception in 1977, we have developed a suite of intuitive tools that empower public safety agencies, forensic labs, court systems, educational institutions, and various organizations to better serve their communities. Our mission is to seamlessly integrate cutting-edge technology with a strategic growth approach that optimizes workflows, ensuring our clients achieve greater operational efficiency and deliver just outcomes.Driven by innovation and expertise, our teams are deeply committed to customer success. As we expand our ecosystem of solutions, you will play a pivotal role in advancing community safety and shaping the future of public safety technology. If you have a passion for making a positive impact, we invite you to connect with us.The RoleThe Support Specialist II – Hybrid is responsible for delivering Tier 2 technical support and user enablement with a solid understanding of both areas. This role involves diagnosing hardware issues, resolving system performance challenges, implementing complex features, and customizing workflows for clients requiring both technical solutions and advanced usage optimization.What You'll Do· Diagnose and troubleshoot hardware issues and system performance problems· Manage user access permissions across various systems· Conduct initial investigations into backend database and logic issues· Collaborate with technical teams while maintaining ownership of support tickets· Implement complex features tailored to specific customer workflows· Customize solutions through technical configuration and process optimization· Provide personalized training on both technical and functional aspects of our systems· Create detailed documentation for technical setups and best practices· Address issues that require both technical fixes and user education· Analyze problems to identify root causes (technical defects vs. knowledge gaps)· Develop solutions that enhance system configuration and user adoption· Offer comprehensive support for integration challenges· Document resolutions including technical steps and usage guidance· Participate in an on-call rotation for after-hours support· Undertake other related duties as needed to support team objectives and departmental goals

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Orion Innovation is a distinguished, award-winning global provider of business and technology services. Our expertise lies in facilitating transformative business changes and product development through innovative digital strategies, exceptional user experiences, and robust engineering solutions. We pride ourselves on our agility, scalability, and maturity, which enables us to serve a diverse array of clients across various sectors, including financial services, telecommunications, consumer products, automotive, industrial automation, life sciences, e-commerce, and education.Position OverviewWe are in search of a detail-oriented Senior IT Support Specialist who possesses a deep understanding of contemporary IT practices. Your role will involve effectively managing support requests, troubleshooting issues, and identifying recurring problems to implement sustainable solutions. We encourage creativity and independence, particularly in enhancing workflows, documentation, and user experiences.Key ResponsibilitiesDeliver on-site assistance through desk-side troubleshooting, walk-up support, and meeting room/conference assistance at our Kanata office.Triage and resolve issues related to hardware, operating systems, networks, and applications while maintaining clear documentation.Provision, configure, and manage laptops using Microsoft Intune; oversee onboarding/offboarding processes and inventory management.Utilize ticketing systems and device management tools to ensure predictable resolution timelines.Continuously enhance documentation and user experience across IT services.

Apr 24, 2026

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User Enablement Support Specialist I

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Full-time|On-site|Ottawa, Ontario, Canada

About VersatermAt Versaterm, we are on a mission to revolutionize public safety solutions. Established in 1977, our innovative ecosystem of user-friendly tools empowers public safety agencies, forensic labs, court systems, educational institutions, and more. We prioritize purposeful integrations and strategic growth to enhance operational efficiency and deliver just outcomes for the communities we serve.Our culture thrives on innovation and a steadfast commitment to customer success. As we expand our offerings, we welcome passionate professionals eager to contribute to the future of public safety technology. Join us in making a significant impact!The RoleAs a Support Specialist I - User Enablement, you will provide essential Tier 1 support to users, showcasing foundational expertise in operational assistance. You will assist users with fundamental software features, navigation, and direct them to valuable resources while maintaining self-service materials.Your ResponsibilitiesRespond to common inquiries regarding software functionality.Guide users through basic software navigation and feature discovery.Direct users to relevant documentation and knowledge base articles.Clarify features and standard workflows.Assist in user account setup and configuration.Recognize when to escalate issues to Tier 2 support.Document FAQs for self-service resource development.Contribute to the creation of FAQ documentation and knowledge base articles.Help develop interactive guides and product tours.Monitor community forums to identify common user questions.Create basic how-to guides for user functionality.Participate in an on-call rotation for after-hours support.Perform additional duties to support team goals and organizational priorities.Your QualificationsA degree or diploma in Business, Information Systems, or a related field, or equivalent experience.0-2 years of experience in a customer support or training role.Basic expertise in software applications and workflows.Excellent verbal and written communication skills.

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Full-time|On-site|Ottawa, Ontario, Canada

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Feb 11, 2026

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Technical Support Specialist I (RMS/MRE)

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

About UsAt Versaterm, we are dedicated to enhancing public safety through innovative solutions. Since our inception in 1977, we have built a comprehensive suite of tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and more. Our focus on seamless integrations and strategic growth enables our clients to optimize their operations, deliver superior service, and achieve equitable outcomes.Our team is propelled by creativity, expertise, and an unwavering dedication to customer satisfaction. As we continue to expand our offerings, you will have the opportunity to play a pivotal role in developing solutions that bolster community safety and redefine public safety technology. If you’re excited about making a significant impact, we want to hear from you!The PositionThe Technical Support Specialist I serves as the primary contact for technical assistance, providing Tier 1 support to customers encountering software-related issues. This role emphasizes quick resolution of common technical problems while managing self-service resources and escalating more complex issues to Tier 2 specialists.Your ResponsibilitiesAct as the initial point of contact for technical support, addressing common user errors.Facilitate password resets and assist with basic software installations.Troubleshoot straightforward network connectivity and printing issues.Perform initial assessments of more intricate network and server problems for escalation.Document all customer interactions and resolutions in the ticketing system.Recognize patterns in common issues to enhance Tier 0 self-service resources.Escalate moderately complex issues to Tier 2 specialists.Contribute to FAQ documentation and knowledge base articles for frequent inquiries.Identify gaps in self-service resources based on recurring Tier 1 questions.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Execute other related tasks as assigned to meet team objectives and departmental priorities.Your QualificationsA diploma or degree in Information Technology, Computer Systems, Network Administration, or a related field (or equivalent professional experience).0–2 years of experience in technical support, help desk, or a related IT role.

Apr 13, 2026

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