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Subscriptions Operations Manager

Future PLCCardiff, Wales, United Kingdom
Hybrid Full-time £30K/yr - £50K/yr

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Experience Level

Experience

Qualifications

Extensive experience with CRM systems, particularly Salesforce, in a consumer-facing subscription environment. Skills in process mapping and optimization. Effective communication skills with a collaborative approach across matrix environments. Knowledge of data/audience segmentation, user journeys, and marketing funnels. Strong analytical and project management skills. Team player with experience in collaboration. Creative thinking with the ability to ask questions and test ideas. Experience managing conflicting priorities and stakeholders. Ability to handle ambiguity and distill solutions from complex problems.

About the job

The Consumer Revenues team is dedicated to empowering our customers to become and remain engaged subscribers of our expert online content. We are a collaborative team of marketers, analysts, and software developers, working closely with specialists in User Experience and editorial, to enhance our subscriber base while creating effective journeys to attract and retain our customers.

Your Role

We are seeking a talented Subscriptions Operations Manager to join our dynamic international subscriptions business unit. Reporting directly to the Head of Operations, you will play a crucial role in managing the fulfillment chain, focusing specifically on our subscription management system, which integrates Salesforce and Zuora. Your responsibilities will encompass ongoing stakeholder management, continuous process improvement, and leading our technology review and implementation initiatives.

Qualifications to Get Ahead

  • Significant experience with CRM systems, particularly Salesforce, in a consumer-oriented subscription setting.
  • Proficiency in process mapping and optimization.
  • Strong communication skills and ability to collaborate effectively across a matrix environment.
  • Solid understanding of data and audience segmentation, user journeys, and marketing funnels.
  • Analytical mindset combined with project management skills.
  • A collaborative team player with demonstrated experience in cross-functional teamwork.
  • Creative thinker with the ability to inquire and test new ideas.
  • Experience in managing competing priorities and diverse stakeholder needs.
  • Capable of navigating ambiguity, distilling solutions from complex problems.

What We Offer

The anticipated salary range for this position is £30,000 - £50,000.

This is a hybrid role based in our Bath or Cardiff offices, allowing you to work three days in the office and two from home.

Additional perks include:

  • Unlimited leave, reflecting our trust in you to manage your workload.
  • Profit-sharing bonuses when we meet our targets.
  • Referral bonuses for bringing talented friends into Future.
  • Well-being support through our Colleague Assistance Programs.
  • Opportunities to purchase shares in Future through our Share Incentive Plan.

Internal job family level P5.

About Future PLC

At Future, we are the global leader in specialist media, employing over 3,000 individuals across more than 200 media brands. Future is a vibrant destination for passionate individuals worldwide, providing trusted, expert content that educates and inspires action across our specialist websites, magazines, events, newsletters, podcasts, and social platforms.

We have ambitious plans to build on our growth momentum and unlock new opportunities, and we are looking for driven individuals who want to be part of our journey!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it integral to our culture...

About Future PLC

Future PLC is a global leader in specialist media, operating over 200 brands and employing over 3,000 passionate individuals. We provide trusted content that educates and inspires action through various channels, including websites, magazines, events, newsletters, podcasts, and social platforms. Our ambitious growth plans aim to unlock new opportunities, and we seek driven individuals to join us.

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