About the job
Location: Newcastle, New South Wales, Australia (hybrid schedule: three days per week in office)
Avetta delivers supplier and contractor compliance management services, supporting clients since 2003 with real-time data across areas such as Health, Safety, Environment, Sustainability, Insurance, Financial, and Cyber risk. The company’s platform helps organizations collect and manage essential documentation from suppliers, contractors, subcontractors, and workers, aiming to identify and reduce risks throughout the supplier lifecycle.
Role overview
The Supplier Relationship Manager handles a portfolio of high-value suppliers, guiding them from onboarding through renewal and reactivation. This role combines account management, retention strategy, and consultative upselling. Acting as the single point of accountability for supplier retention, the SRM also influences process improvements across multiple departments.
What you will do
- Manage a portfolio of suppliers through their entire lifecycle, from onboarding to renewal and reactivation.
- Conduct outreach based on supplier health scores, risk triggers, and key lifecycle milestones, using data to inform actions.
- Forecast renewals with best, worst, and likely case modeling, documenting risks, saves, and objections.
- Lead renewal and objection-handling conversations with empathy and a strong understanding of business needs.
- Identify and facilitate cross-sell and upsell opportunities that align supplier needs with Avetta’s services.
- Handle escalations and collaborate with Support, Billing, and Onboarding teams to improve processes.
- Analyze usage data and campaign outcomes to refine engagement and retention strategies.
- Work with product, billing, and operations teams to influence internal processes and enhance the supplier experience.
