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Support Analyst

RangeMcLean, VA
On-site Full-Time

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Qualifications

3-5 years of experience in a support analyst role or similar capacity. Proficiency in troubleshooting technical issues and providing exceptional customer service. Strong communication skills and the ability to collaborate effectively with cross-functional teams. Familiarity with AI tools and a passion for enhancing the member experience.

About the job

At Range, we are pioneering AI-driven solutions that simplify financial complexities for our members. Our mission is to revolutionize wealth management by seamlessly integrating state-of-the-art technology with unparalleled human expertise. We are passionate about enhancing the member experience! Our comprehensive platform addresses an extensive array of financial needs—investments, taxes, retirement planning, and estate management—unified within one intuitive system.


Supported by prominent investors including Google's Gradient Ventures and Cathay Innovations, we are in an exhilarating phase of growth and are on the lookout for outstanding talent to join our team. Each member of Range is instrumental in cultivating our culture and shaping our operational ethos—from seasoned CEOs and startup founders to experts hailing from top hedge funds and technology firms.


If you are eager to contribute to something meaningful in the financial services sector, we invite you to bring your expertise to Range. Here, your work will make a significant difference in how individuals manage their financial lives, collaborating with a team that celebrates achievements, makes impactful decisions, and explores innovative pathways together.


About the Role
We are in search of a talented Support Analyst with 3-5 years of experience to provide exceptional support to our members. You will troubleshoot technical challenges, collaborate with cross-functional teams, and ensure member satisfaction in a dynamic startup atmosphere.


This position is located in McLean, VA. Employees in this role will be expected to work on-site Monday through Friday. If you are not currently residing in this area, your willingness to relocate will be a condition of employment.

Range Support Team Mission Statement

We strive to deliver an outstanding Range experience to our members by swiftly resolving issues, eliminating bugs, utilizing AI tools to enhance quality, and transforming member feedback into meaningful product enhancements.

What You'll Do with Us

  • Provide insightful assistance to our members regarding the usage of the Range platform.

  • Serve as the first line of defense for any technical issues they encounter.

  • Quickly identify members' concerns and effectively offer appropriate solutions.

  • Develop and maintain a comprehensive knowledge library detailing the functionalities of Range.

  • Track success metrics and data as instructed.

  • Actively participate in a collaborative team environment and share best practices.

  • Enhance our customer-facing AI agent to scale support efficiently.

  • Utilize AI tools to improve support processes and member interactions.

About Range

Range is at the forefront of financial technology, developing AI-powered solutions that demystify financial management for our members. We pride ourselves on delivering an unparalleled member experience through a sophisticated platform that integrates all aspects of financial needs, supported by leading investors in the tech industry. Join us as we redefine the landscape of wealth management.

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