Support Documentation Manager

FullscriptOttawa, ON

On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, you should possess a strong background in technical writing or documentation management, alongside excellent communication skills. A proven ability to manage and mentor a team is essential, as well as a knack for translating complex concepts into accessible language.

About the job

Join Fullscript as a Support Documentation Manager, where you will play a pivotal role in enhancing our customer support experience through comprehensive and user-friendly documentation. You will lead a team focused on creating and maintaining high-quality resources that empower our users and streamline support processes.

About Fullscript

Fullscript is a leading platform in the health and wellness industry, dedicated to improving patient care through seamless online support solutions. Our innovative approach empowers healthcare providers and their patients to achieve better health outcomes.

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Support Specialist II - Hybrid

Versaterm

Full-time|Hybrid|Ottawa, Ontario, Canada

The Company Versaterm is a leading global solutions provider dedicated to enhancing public safety. Since our inception in 1977, we have developed a suite of intuitive tools that empower public safety agencies, forensic labs, court systems, educational institutions, and various organizations to better serve their communities. Our mission is to seamlessly inte…

Apr 13, 2026

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Senior IT Support Specialist

Orion Innovation

Full-time|On-site|Ottawa, Ontario, Canada

Orion Innovation is a distinguished, award-winning global provider of business and technology services. Our expertise lies in facilitating transformative business changes and product development through innovative digital strategies, exceptional user experiences, and robust engineering solutions. We pride ourselves on our agility, scalability, and maturity, which enables us to serve a diverse array of clients across various sectors, including financial services, telecommunications, consumer products, automotive, industrial automation, life sciences, e-commerce, and education.Position OverviewWe are in search of a detail-oriented Senior IT Support Specialist who possesses a deep understanding of contemporary IT practices. Your role will involve effectively managing support requests, troubleshooting issues, and identifying recurring problems to implement sustainable solutions. We encourage creativity and independence, particularly in enhancing workflows, documentation, and user experiences.Key ResponsibilitiesDeliver on-site assistance through desk-side troubleshooting, walk-up support, and meeting room/conference assistance at our Kanata office.Triage and resolve issues related to hardware, operating systems, networks, and applications while maintaining clear documentation.Provision, configure, and manage laptops using Microsoft Intune; oversee onboarding/offboarding processes and inventory management.Utilize ticketing systems and device management tools to ensure predictable resolution timelines.Continuously enhance documentation and user experience across IT services.

Apr 24, 2026

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User Enablement Support Specialist I

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

About VersatermAt Versaterm, we are on a mission to revolutionize public safety solutions. Established in 1977, our innovative ecosystem of user-friendly tools empowers public safety agencies, forensic labs, court systems, educational institutions, and more. We prioritize purposeful integrations and strategic growth to enhance operational efficiency and deliver just outcomes for the communities we serve.Our culture thrives on innovation and a steadfast commitment to customer success. As we expand our offerings, we welcome passionate professionals eager to contribute to the future of public safety technology. Join us in making a significant impact!The RoleAs a Support Specialist I - User Enablement, you will provide essential Tier 1 support to users, showcasing foundational expertise in operational assistance. You will assist users with fundamental software features, navigation, and direct them to valuable resources while maintaining self-service materials.Your ResponsibilitiesRespond to common inquiries regarding software functionality.Guide users through basic software navigation and feature discovery.Direct users to relevant documentation and knowledge base articles.Clarify features and standard workflows.Assist in user account setup and configuration.Recognize when to escalate issues to Tier 2 support.Document FAQs for self-service resource development.Contribute to the creation of FAQ documentation and knowledge base articles.Help develop interactive guides and product tours.Monitor community forums to identify common user questions.Create basic how-to guides for user functionality.Participate in an on-call rotation for after-hours support.Perform additional duties to support team goals and organizational priorities.Your QualificationsA degree or diploma in Business, Information Systems, or a related field, or equivalent experience.0-2 years of experience in a customer support or training role.Basic expertise in software applications and workflows.Excellent verbal and written communication skills.

Apr 1, 2026

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Senior IT Security Computer Support Specialist

49 Solutions

Full-time|On-site|Ottawa, Ontario, Canada

Role Overview 49 Solutions is hiring a Senior IT Security Computer Support Specialist in Ottawa, Ontario. This role focuses on protecting information systems and securing sensitive data. The specialist will apply technical knowledge to support users and conduct security assessments, helping the team maintain strong security standards.

Apr 20, 2026

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Software Application Support Specialist (CAD)

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

About VersatermVersaterm is a pioneering global leader in public safety solutions, dedicated to transforming how agencies serve their communities. Since our inception in 1977, we have developed a comprehensive suite of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various other organizations. Our mission is to enhance operational workflows through strategic integrations and a focused growth approach, ultimately leading to more efficient operations and equitable outcomes for our clients.Driven by innovation, expertise, and an unwavering commitment to customer success, our teams are at the forefront of shaping the future of public safety technology. Join us and contribute to solutions that make a meaningful impact on community safety.Position OverviewAs a Software Application Support Specialist (CAD), you will be a crucial member of our team, ensuring the seamless functionality of our software applications. Your primary responsibility will be to deliver exceptional support to our clients, troubleshoot technical issues, and empower them to maximize the value of our software solutions. This posting aims to fill an existing vacancy within our dynamic team.

Feb 25, 2026

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Delivery Manager with Secret II Clearance

Quantexa

Full-time|On-site|Ottawa, Ontario, Canada

Join Quantexa as a Delivery Manager, where you will play a pivotal role in overseeing project delivery and ensuring client satisfaction. With your Secret II Clearance, you will lead cross-functional teams, facilitate communication between stakeholders, and drive the successful execution of projects. If you are passionate about delivering exceptional results and possess strong leadership skills, we invite you to apply!

Mar 24, 2026

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Technical Support Specialist I

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

About VersatermVersaterm is a leading provider of innovative public safety solutions, committed to transforming how agencies serve their communities. Established in 1977, we have developed a robust ecosystem of intuitive tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and various organizations. Our strategic focus on purposeful integrations and selective growth enhances workflows, enabling our clients to operate more efficiently and deliver superior service while achieving equitable outcomes.We pride ourselves on our culture of innovation, expertise, and an unwavering dedication to customer success. As we continue to expand our ecosystem, you will have the chance to contribute to solutions that bolster community safety and redefine the landscape of public safety technology. If you are driven by a passion for making a positive impact, we invite you to connect with us.The RoleThe Technical Support Specialist I provides essential Tier 1 technical support, acting as the initial point of contact for customers facing software-related issues. This role emphasizes the rapid resolution of common technical problems while maintaining Tier 0 self-service resources and escalating more complex matters to Tier 2 support specialists.Key ResponsibilitiesAct as the initial point of contact for technical support, addressing common user error-related queries.Facilitate password resets and assist with straightforward software installations.Troubleshoot basic network and printer connectivity issues.Conduct initial triage of more complex network connectivity and server problems for escalation.Document all customer interactions and solutions within the ticketing system.Identify trends in recurring issues to enhance Tier 0 self-service resources.Escalate issues requiring intermediate-level support to Tier 2 specialists.Contribute to the development of FAQ documentation and knowledge base articles for common problems.Recognize gaps in self-service resources based on frequent Tier 1 inquiries.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Perform additional duties as assigned to support team objectives and departmental needs.

Apr 1, 2026

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Proposal Support Specialist

GDMSI

Full-time|On-site|Ottawa

We are seeking a highly motivated and detail-oriented Proposal Support Specialist to join our dynamic team at GDMSI. In this role, you will be instrumental in supporting the development and submission of proposals for various projects, ensuring that all documentation is accurate, complete, and submitted on time. You will collaborate with cross-functional teams to gather information, streamline processes, and enhance the overall quality of our proposals.

Apr 10, 2026

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Customer Support Specialist - Labs

Fullscript

Full-time|On-site|Ottawa, ON

Fullscript is hiring a Customer Support Specialist for the Labs division in Ottawa, ON. This role connects directly with customers, serving as their first point of contact for questions about products and services. The position guides users through the Fullscript Labs platform and helps them understand available features. Key Responsibilities Respond to customer inquiries and resolve issues related to Labs products and services Provide clear, helpful support by phone, email, or chat Work closely with team members to deliver consistent, high-quality service Assist customers in navigating the platform and using its features Requirements Strong communication skills and a genuine interest in helping others Previous experience in a customer service or support role Comfort working in a fast-moving environment Ability to collaborate effectively within a team What to Expect Customer Support Specialists in the Labs division play a key role in supporting users and making a difference in health outcomes. The team values collaboration and personal growth, offering opportunities to develop new skills in a supportive setting.

Apr 27, 2026

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Technical Support Specialist I (RMS/MRE)

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

About UsAt Versaterm, we are dedicated to enhancing public safety through innovative solutions. Since our inception in 1977, we have built a comprehensive suite of tools tailored for public safety agencies, forensic laboratories, court systems, educational institutions, and more. Our focus on seamless integrations and strategic growth enables our clients to optimize their operations, deliver superior service, and achieve equitable outcomes.Our team is propelled by creativity, expertise, and an unwavering dedication to customer satisfaction. As we continue to expand our offerings, you will have the opportunity to play a pivotal role in developing solutions that bolster community safety and redefine public safety technology. If you’re excited about making a significant impact, we want to hear from you!The PositionThe Technical Support Specialist I serves as the primary contact for technical assistance, providing Tier 1 support to customers encountering software-related issues. This role emphasizes quick resolution of common technical problems while managing self-service resources and escalating more complex issues to Tier 2 specialists.Your ResponsibilitiesAct as the initial point of contact for technical support, addressing common user errors.Facilitate password resets and assist with basic software installations.Troubleshoot straightforward network connectivity and printing issues.Perform initial assessments of more intricate network and server problems for escalation.Document all customer interactions and resolutions in the ticketing system.Recognize patterns in common issues to enhance Tier 0 self-service resources.Escalate moderately complex issues to Tier 2 specialists.Contribute to FAQ documentation and knowledge base articles for frequent inquiries.Identify gaps in self-service resources based on recurring Tier 1 questions.Test and validate online tutorials and self-help tools.Participate in an on-call rotation for after-hours support.Execute other related tasks as assigned to meet team objectives and departmental priorities.Your QualificationsA diploma or degree in Information Technology, Computer Systems, Network Administration, or a related field (or equivalent professional experience).0–2 years of experience in technical support, help desk, or a related IT role.

Apr 13, 2026

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Customer Onboarding Specialist - Ontario

Medfar

Full-time|On-site|Ottawa

Role Overview Medfar is hiring a Customer Onboarding Specialist based in Ottawa. This role focuses on guiding new clients through the setup and integration of Medfar's systems. The position centers on helping customers become comfortable with our products and building lasting relationships from the start. What You Will Do Support new clients as they join Medfar, answering questions and providing clear instructions. Assist customers in navigating our products to ensure a smooth onboarding process. Build strong connections with clients to help them get the most value from our services. Location This position is based in Ottawa, Ontario.

Apr 15, 2026

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Technical Support Architect

assent

Full-time|On-site|Ottawa

As a Technical Support Architect at Assent, you will be at the forefront of providing exceptional technical assistance and solutions to our clients. Your expertise will play a crucial role in ensuring customer satisfaction and the successful integration of our products. You will troubleshoot complex issues, collaborate with engineering teams, and guide customers through technical challenges.

Apr 6, 2026

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Support Documentation Manager

Fullscript

Full-time|On-site|Ottawa, ON

Join Fullscript as a Support Documentation Manager, where you will play a pivotal role in enhancing our customer support experience through comprehensive and user-friendly documentation. You will lead a team focused on creating and maintaining high-quality resources that empower our users and streamline support processes.

Mar 3, 2026

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Customer Support Manager

Versaterm

Full-time|On-site|Ottawa, Ontario, Canada

We are seeking a dynamic and results-driven Customer Support Manager to lead our customer support team at Versaterm. In this role, you will be responsible for enhancing the customer experience by implementing effective strategies, managing support operations, and ensuring the team meets service level agreements.Your leadership will be crucial in fostering a customer-first culture and empowering team members to deliver exceptional service.

Apr 8, 2026

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Workstation Support Technologist - Corporate Services Group

Canadian Bank Note Company

Full-time|On-site|Ottawa

Key ResponsibilitiesOversee the provisioning and deprovisioning of IT endpoint equipment through automated processes and third-party service providers.Execute advanced troubleshooting and support for hardware and operating systems, including component-level diagnostics and replacements.Adapt and enhance workstation OS configurations to satisfy security and user requirements, involving in-depth troubleshooting and security hardening techniques.Deploy, patch, upgrade, and maintain corporate standard software applications utilizing Microsoft Endpoint Management tools and handle complex software packaging tasks.Deliver remote and deskside technical support services, including training for end-users.Collaborate with other IT departments to resolve issues and manage routine operations.Administer and optimize Active Directory/Azure Active Directory, Intune, Autopilot, Device Records, and the Corporate Software Portal.Perform software packaging and wrapping for automated software provisioning via Autopilot and Intune.Utilize scripting and PowerApps to streamline automation and reporting tasks as needed.Play a crucial role in managing our AD/AAD identity providers, including users and groups.Employ advanced knowledge of Office365 applications (e.g., SharePoint) to assist customers in leveraging modern technology for their business needs.Provide expert-level support for SaaS technologies and manage conferencing systems and mobile hardware standards.Undertake various other relevant duties and responsibilities.

Feb 11, 2026

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Manager, Global Support Operations

Assent

Full-time|On-site|Ottawa

As the Manager of Global Support Operations at Assent, you will play a pivotal role in leading our team to deliver exceptional customer service on a global scale. Your responsibilities will include overseeing operational processes, ensuring alignment with company objectives, and enhancing service delivery through innovative solutions. We are looking for a dynamic leader who can inspire their team and drive initiatives that improve customer satisfaction and operational efficiency.

Apr 8, 2026

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Senior Manager, Customer Support

Versaterm Inc.

Full-time|On-site|Ottawa, Ontario, Canada

Join Versaterm as a Senior Manager of Customer Support, where you will play a pivotal role in enhancing our customer experience. In this leadership position, you will oversee our customer support team, ensuring efficient resolution of customer inquiries, and implementing strategies for continuous improvement.

Apr 8, 2026

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Food Safety & Compliance Specialist

Steritech Brand Standards

Full-time|CA$40K/yr - CA$46K/yr|On-site|Ottawa, Ontario, Canada

Who Are We?Steritech Brand Standards is a proud member of the Rentokil family of companies, a global leader in pest control. Over the last five years, we have significantly expanded, doubling in size and establishing ourselves as the market leader in food safety, quality assurance, and customer experience management. We are committed to being a trusted partner for many of the world's leading brands across various industries, including manufacturing, processing, retail, food service, and hospitality. Our mission is to help clients deliver the best, safest, and healthiest services to their customers.Unlock Your Potential at Steritech – Where Careers Are Built from WithinAt Steritech, we foster a culture of continuous learning and professional development. A majority of our management team started as specialists, reflecting our commitment to promoting from within and recognizing the potential of every team member. When you join Steritech, you embark on a career path filled with growth and advancement opportunities at every level. We provide the tools, resources, and mentorship necessary for your success, as your success is our success. Become part of a team dedicated to your development, where your journey from specialist to leader begins!What Do Our Food Safety & Compliance Specialists Do?Our Food Safety & Compliance Specialists assist our hotel, restaurant, and grocery clients in upholding brand standards, ensuring food quality, and providing friendly service to customers. Their responsibilities include:Conducting assessments to measure compliance with established regulatory, industry, and proprietary brand standards for clients.Observing food preparation and cooking standards to ensure adherence to food safety, health, and sanitation practices.Collaborating with clients to identify root causes of assessment discrepancies and developing corrective action plans.Teaching and coaching clients on creating a safer and healthier environment for their employees and customers.Traveling up to 50%, or about 10 days per month, including some evenings and weekends.

Feb 24, 2026

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Underwater Acoustics Specialist

GDMSI

Full-time|On-site|Ottawa

Join GDMSI as an Underwater Acoustics Specialist, where you will be at the forefront of research and development in underwater acoustics technology. In this dynamic role, you'll engage in innovative projects that contribute to marine research and defense applications, utilizing your expertise to analyze, design, and implement cutting-edge acoustic systems.

Apr 30, 2026

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Student Support and Operations Officer

International Business University

Full-time|CA$55K/yr - CA$65K/yr|On-site|Ottawa, Ontario

Role overview The Student Support and Operations Officer at International Business University works full-time in Ottawa, Ontario, within the Registrar Office. This position reports to the Sr. Manager Student Success and offers a salary range of $55,000.00 to $65,000.00 per year. The role is designed to support students and maintain smooth campus operations. Key responsibilities Act as the primary contact for students, handling both academic and administrative inquiries. Guide students through enrollment and orientation steps, ensuring a smooth transition into university life. Support and help organize student engagement initiatives and activities. Manage daily campus operations, including preparing classrooms and resolving operational issues as they come up. Work closely with student support and operations teams in Ottawa and Toronto to provide consistent service and efficient campus operations. Position details Full-time, indefinite term (40 hours per week) Based in Ottawa, Ontario Department: Registrar Office Reports to: Sr. Manager Student Success Salary: $55,000.00 - $65,000.00 annually

Apr 24, 2026

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Support Documentation Manager

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