Support Engineer at LightEdge | Austin, Texas

Join GoodLeap as a Senior Executive Support Engineer, where you will provide exceptional, tailored technical assistance to the CEO and executive leadership team. In this pivotal role, you will ensure the seamless operation of executive devices, AV systems, and hybrid meeting environments, fostering effective communication and connectivity within our dynamic organization. You will combine expert troubleshooting skills with AV engineering, event management, and executive engagement to deliver top-tier support, maintaining confidentiality and professionalism even in high-pressure situations.

Join our dynamic team at xai as a Senior IT Support Engineer, where you will play a critical role in ensuring seamless IT operations and delivering exceptional support to our clients. As a key member of our team, you will leverage your technical expertise to troubleshoot complex issues, implement innovative solutions, and enhance user experience across the organization.

ICON is actively seeking a skilled and experienced Senior Executive Assistant to deliver comprehensive administrative and operational support to the office of the designated executive. This position demands a highly organized and proactive individual capable of juggling multiple priorities while upholding exceptional attention to detail and confidentiality. The Senior Executive Assistant will be instrumental in ensuring the efficient operation of the executives' daily activities by expertly managing calendars, facilitating communications, organizing meetings and events, and assisting with both professional and personal tasks. This is a full-time, on-site position based at ICON’s headquarters in Austin, TX.

Important: Zello never asks for sensitive information such as bank account details or checks during hiring. Official communication comes only from zello.com email addresses. If anything seems suspicious, contact recruiting@zello.com. Zello creates a voice-first communication platform used by deskless workers around the world. Over 175 million people depend on Zello’s push-to-talk app, which processes about 9 billion messages each month. The platform supports frontline workers, helps people during emergencies, and assists first responders globally. Role overview The L2 Support Engineer acts as the bridge between the Product Advocate (L1) team and Engineering. This position handles second-level technical support, focusing on advanced issues involving the app, network, and API integrations. Work includes direct interaction with enterprise customers and developers to resolve complex problems. The L2 Support Engineer helps maintain Zello’s reliability for organizations that rely on the platform daily. This role reports to the Product Advocate Manager and works closely with Product, Engineering, Sales, and Customer Success teams. Mission Provide deep technical expertise to diagnose and resolve complex product issues, supporting both enterprise clients and the Product Advocate team. Key focus areas Advanced troubleshooting and root-cause analysis Managing escalations and coordinating with multiple teams Supporting API, SDK, and integration efforts Assisting with enterprise implementations Responsibilities Advanced troubleshooting and root-cause analysis Investigate technical issues that exceed the scope of L1 support Use diagnostic tools, logs, and APIs to pinpoint root causes Reproduce and document product bugs for the Engineering team

About Future Secure AI Future Secure AI develops artificial intelligence solutions for global enterprises. The company focuses on tackling complex challenges across industries, guided by a set of BRAVER values: bravery, rigor, and curiosity. Leadership encourages open communication and values each employee’s role in the community. Professional growth is a priority, and success is seen as a shared journey. Role Overview The Customer Support Engineer will join the Austin, TX headquarters as a key member of the support team. This position acts as the main point of contact for customers, providing technical assistance and resolving complex issues related to the Future Secure AI platform. The role involves helping users with onboarding, troubleshooting, and explaining platform features. Customer feedback will be shared with product and engineering teams to improve the platform. What You Will Do Serve as the primary technical support contact for customers Assist users with onboarding and platform navigation Troubleshoot and resolve technical issues Clarify platform functionalities for users Advocate for customer needs within the organization Provide feedback to product and engineering teams Who Thrives Here Problem solvers with a technical background People who enjoy helping others and explaining technical concepts Those interested in the intersection of AI and security

Discover an unparalleled opportunity in the world of customer support as a Senior Product Support Specialist at Fyxer.About FyxerSince our inception in May 2024, Fyxer has experienced rapid growth, achieving an impressive $35 million in Annual Recurring Revenue (ARR). We are on a mission to revolutionize productivity with our AI-powered executive assistant, designed to manage emails, scheduling, and follow-ups, allowing professionals in client-focused roles to concentrate on delivering exceptional service to their customers.Your ResponsibilitiesServe as the first point of contact for customer support via chat, email, and video, efficiently resolving issues from start to finish with minimal supervision.Analyze and troubleshoot intricate technical problems, escalating to the Product Engineering team only when absolutely necessary.Identify trends in customer issues and transform them into process enhancements, knowledge base articles, and actionable insights for the broader team.Act as a liaison among Support, Sales, Product, and Customer Success teams, ensuring seamless communication and resolution of issues.Contribute to the scalability of our support operations by influencing tooling choices, workflow design, and team playbooks.You will be supported by robust Customer Success and Product Engineering teams, equipped with the tools, training, and autonomy needed to proactively address customer concerns, deliver impactful solutions, and accelerate your career growth.Indicators of SuccessYou demonstrate independence and sound judgment, effectively managing your time, priorities, and output without constant oversight.You leverage AI in your daily tasks, sharing insights on its efficacy and future potential.You consistently resolve complex technical challenges with proficiency and promptness.You take the initiative to enhance key support workflows.You are a trusted collaborator, sought after by your colleagues for your expertise.You maintain strong connections with your team, even in a remote setting, through proactive communication and timely updates.QualificationsA minimum of 5 years of experience in customer or technical support within a B2B SaaS environment.Exceptional written and verbal communication skills.Strong troubleshooting abilities, with a passion for problem-solving and creative solutions.A collaborative spirit with the ability to connect effectively across departments.

Sona builds workforce management software for frontline organizations. Many of these teams still rely on paper, spreadsheets, or legacy systems to coordinate their most important asset: people. Sona’s platform brings together scheduling, HR, payroll, and communication tools, helping large frontline employers improve staffing and empower their teams. In just four years, Sona has reached over 100,000 frontline workers and grown to more than 140 employees. The company has raised over $100 million from investors such as Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, Notion Capital, and angel investors including Tom Blomfield (Monzo). Role Overview Sona is hiring its first Technical Support Engineer in the US. This hybrid role is based in Austin and works closely with the UK support team, as well as the Solutions Architect and Project Manager in Austin. The position focuses on supporting US customers and shaping the support function in this region. What You Will Do Provide technical support to customers via email and live chat Troubleshoot complex product issues and communicate findings to the development team Assist customers with product configuration, data uploads, and User Acceptance Testing (UAT) before launch Act as a bridge between customers and internal teams, ensuring smooth onboarding and successful go-live experiences Collaborate across time zones with colleagues in the UK and Austin Help shape support processes and influence how the US support operation develops What Makes This Role Unique First technical support hire in the US, with the chance to build and refine local processes Work closely with experienced teams in both the US and UK Gain hands-on exposure to Sona’s platform and customer base Opportunity to make a visible impact on customer experience and company growth Location Hybrid role based in Austin.

About Us Graphcore is a globally recognized pioneer in Artificial Intelligence computing systems. We specialize in designing cutting-edge semiconductors and data center hardware that deliver the specialized processing power essential for advancing AI innovation, while ensuring the efficiency necessary for its widespread adoption. As a proud member of the SoftBank Group, Graphcore is part of an elite network of companies at the forefront of transformative technologies. Our new AI Engineering Campus in Austin will be pivotal in our mission to shape the future of AI computing. Key Responsibilities: Oversee procurement and ensure material readiness for seamless execution with suppliers, contract manufacturers, and joint development manufacturers. Collaborate closely with cross-functional teams to ensure alignment and timely project delivery. Develop and maintain project schedules, ensuring on-time completion of deliverables. Support the engineering team in streamlining processes and enhancing operational efficiency. Assist in maintaining documentation for all engineering projects and procurement processes. Engage in continuous improvement initiatives to enhance workflow and productivity.

Join our dynamic Vehicle Development team as a Fleet Support Engineer, where you will play a crucial role in ensuring the operational uptime of our fleet. We are seeking a highly skilled technical expert who excels in collaboration with cross-functional teams, meticulously documents troubleshooting processes, and provides real-time operational support.**Shift: Saturday to Wednesday, 8 AM - 6 PM local time**Key Responsibilities:Act as the primary point of contact for real-time escalations related to sensor issues within the fleet.Conduct detailed root cause analyses through comprehensive log reviews to identify and resolve fleet-related issues.Create, update, and maintain a thorough troubleshooting guide for technicians, integrating new faults and their solutions.Execute hardware bring-up and validation procedures for new sensor components including LiDAR, radar, cameras, etc.Design and implement diagnostic procedures aimed at streamlining future troubleshooting processes with an emphasis on sensor calibration and data integrity.Analyze historical vehicle/fleet data, including sensor information, to identify trends and issues.Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.Develop and implement effective countermeasures across the fleet to prevent recurring issues.Define and capture critical data points to validate issue resolutions and measure the effectiveness of implemented solutions.Engage in cross-functional teamwork to drive continuous improvements in vehicle performance and reliability.Be available for overtime as required, with prior notice.Willingness to travel occasionally within the U.S. to support various operational locations.

Join Diligent Robotics as a Senior Software Engineer specializing in simulation and support. In this pivotal role, you will be responsible for developing cutting-edge software solutions that enhance our robotic systems. Your expertise will contribute to the design, integration, and maintenance of simulation environments, ensuring our robots perform optimally in real-world scenarios.We are looking for a passionate engineer who thrives in a collaborative environment, is eager to solve complex problems, and is committed to delivering high-quality software. You will work closely with cross-functional teams to innovate and improve our robotic capabilities.

Join The Knot Worldwide as a Senior Account Executive and elevate your career in a dynamic and innovative environment. In this key role, you will be responsible for driving revenue growth by managing relationships with our valued clients, ensuring their success and satisfaction.Your expertise in account management and strategic planning will be instrumental in identifying new opportunities and delivering tailored solutions that meet client needs.

Join Braze as a Senior Account Executive, Scale, and be at the forefront of driving customer engagement and growth. In this dynamic role, you will leverage your expertise to build and nurture relationships with key clients. Your focus will be on understanding their needs and delivering innovative solutions that align with their business goals. Collaborate with cross-functional teams to implement strategies that ensure customer success and satisfaction. You will play a pivotal role in expanding our market presence and achieving revenue targets.

Role overview deepl seeks a Senior Account Executive to focus on Voice solutions in Austin. The position centers on expanding sales and deepening relationships with clients, with particular attention to voice technology products. What you will do Sell voice solutions to both new and existing customers Develop and sustain strong client connections Champion deepl's voice technology as the market evolves Provide feedback and insights to help shape future voice offerings Location This position is based in Austin.

Location: AustinCompany: DeepL GmbH About DeepL DeepL builds AI-powered language tools trusted by over 200,000 business clients and millions of users in 228 countries. Since 2017, under CEO Jaroslaw “Jarek” Kutylowski, the company has grown to more than 1,000 employees and is backed by investors including Benchmark, IVP, and Index Ventures. DeepL’s platform offers human-like translations, advanced writing tools, and real-time voice translation, all designed with security and intelligence in mind. Our Culture Teams at DeepL work at the intersection of AI and real-world impact. Employees often highlight the positive atmosphere, shaped by values like trust, curiosity, and care. The company supports growth, innovation, and well-being, aiming to make communication easier and more connected for millions. Learn more about DeepL’s culture on LinkedIn, Instagram, and the DeepL Blog. Role Overview: Senior Premium Customer Support Specialist The Senior Premium Customer Support Specialist provides high-level support to Premium and Enterprise customers around the world. This role handles complex issues, manages escalations with confidence, and works closely with internal teams to deliver effective solutions. The position blends technical troubleshooting with direct client interaction, focusing on improving the customer experience at every step.

Join Nagarro as an Associate Engineer in our Technical Support team, where you will play a vital role in providing top-notch support to our clients. This position offers an exciting opportunity to develop your technical skills while working in a collaborative environment. You will be responsible for troubleshooting and resolving technical issues, ensuring customer satisfaction through effective communication and problem-solving.

Join Mixpanel as a Senior Account Executive, Enterprise and leverage your expertise in driving revenue growth by managing and expanding relationships with our key enterprise clients. In this role, you will harness your deep understanding of analytics to deliver tailored solutions that meet the unique needs of each client.Your responsibilities will include identifying new business opportunities, nurturing existing accounts, and collaborating closely with cross-functional teams to ensure customer satisfaction and success.

Axon is seeking a Senior Account Executive for Central T1200 Fixed Operations in Austin, Texas. This role centers on building and maintaining strong relationships with clients in the fixed operations sector, ensuring their needs align with Axon’s technology-driven public safety solutions. Role overview The Senior Account Executive will focus on understanding client requirements and connecting them with Axon’s product offerings. Success in this position depends on the ability to drive sales, develop custom solutions, and support ongoing client satisfaction. Key responsibilities Cultivate and manage relationships with key clients in fixed operations Identify client needs and match them with appropriate products Drive sales growth by developing tailored solutions Work with cross-functional teams to deliver outstanding service and support Collaboration This position requires close coordination with colleagues across departments to ensure clients receive timely support and effective solutions, contributing to both client success and Axon’s growth.

At BetterUp, our mission centers on human transformation, and we embrace innovative approaches to redefine the employer-employee relationship.From the moment you apply, you will notice a distinct candidate experience.When you receive an offer and accept, you gain more than a paycheck. You’ll be paired with a personal BetterUp Coach, provided with a tailored development plan, and supported by a trained manager. You'll work alongside an extraordinary team, each member also supported by their own BetterUp Coach, on projects that truly matter.This unique environment fosters an incredibly focused and fulfilling work experience. It may not suit everyone, but for those who are passionate and driven, it presents a transformative, career-defining opportunity.Join us and experience the most intense and rewarding years of your career, engaging in life-changing work within a vibrant and innovative culture.If this excites you and the job description resonates, let’s connect.We operate as a hybrid company, prioritizing in-person collaboration when essential. Employees are expected to be present at one of our office hubs at least two days a week or eight days a month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA metro area. Please confirm your ability to commit to this structure before applying. Limited exceptions for remote work may be considered based on business needs.Key Responsibilities:Prospecting and Business Development: Identify and engage potential enterprise clients using diverse channels such as networking, industry events, cold calling, email campaigns, and social media.Consultative Selling: Utilize a structured and consultative sales process to comprehend client business priorities and customize our SaaS solutions to meet their specific challenges. Position yourself as a trusted advisor to access C-level stakeholders and effectively communicate the value proposition and ROI of our offerings.Relationship Building: Develop and sustain robust relationships with key stakeholders, including C-level executives, ensuring long-term partnerships.

Explore a Unique Career OpportunityThis is not your typical sales position; it’s an opportunity to create and manage a hyperlocal magazine in your own community, with the backing of a well-established national organization. You will cultivate your own enterprise: developing your market, nurturing client relationships, and striving to establish a sustainable revenue model.If you thrive on building relationships and are eager to invest in your own business, this position merges sales, entrepreneurship, and community engagement into one distinctive role.Position OverviewWe are in search of a Senior Account Executive, referred to as Area Directors at N2, to initiate, expand, and oversee a Stroll publication in your local area. In this role, you will act as a local publisher, driving revenue, forging partnerships with local business owners, and crafting a magazine that encapsulates the essence of your community.Your initial months will be dedicated to establishing your territory and building your clientele. From that foundation, you will develop an asset that is yours to own.This role is hybrid, combining in-person community interaction with the flexibility of remote work from your home office.