About the job
Join Supabase, the innovative Postgres development platform crafted specifically for developers. We offer a comprehensive backend solution that includes Database, Authentication, Storage, Edge Functions, Realtime capabilities, and Vector Search. All our services are seamlessly integrated to foster scalability and growth.
We are looking for dedicated Support Engineers to deliver exceptional developer support to users encountering issues or seeking guidance on utilizing Supabase effectively. Our globally distributed support team emphasizes quick resolution times and collaborates closely with the product engineering and growth teams.
Your Responsibilities:
Respond promptly and effectively to a range of support inquiries, covering topics from billing and pre-sales to optimization and implementation.
Evaluate support requests, guiding users to existing solutions, code snippets, documentation, or escalating issues to specialized technical or business teams.
Oversee various feedback channels, such as GitHub Issues & Discussions (explore them here).
Identify opportunities for the development or acquisition of internal tools to enhance support efficiency.
Reproduce reported issues, create test cases, and enhance test coverage as needed.
Your Qualifications:
Minimum of 3 years of experience in customer support, specifically providing technical support to developers.
Proficient in SQL, particularly PostgreSQL, with comfort in handling complex queries. Database administration experience is a plus.
Exceptional communication skills with fluency in English.
Familiarity with Linux/Unix operating systems and command line operations.
Experience engaging with GitHub Issues and Discussions.
Bonus: Knowledge of popular JavaScript frameworks such as React, Vue, and Svelte, along with experience in Node.js.
A degree in Computer Science is advantageous.
Work Schedule & Logistics
This is a full-time position requiring candidates to be located within European time zones (we prioritize a sustainable work-life balance).
Work days are Monday through Friday.

