Support Engineer II

EDBSpain

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in managing and supporting Postgres databases. Strong problem-solving skills with a focus on customer satisfaction. Excellent communication skills, both written and verbal. Ability to work independently and as part of a diverse team. Familiarity with cloud environments and database performance tuning is a plus.

About the job

What you will do

Deliver advanced troubleshooting for EDB product lines and open-source PostgreSQL products, identifying and recommending effective solutions.
Work closely with junior and intermediate support engineers, offering mentorship and guidance during the triage process.
Develop reproducible test cases, file development requests, and propose patches as needed.
Partner with development teams to enhance service offerings through technical expertise and feedback.

Role focus

This role centers on hands-on database management and client support. The Support Engineer II will help resolve complex technical issues, contribute to product improvements, and play a key role in knowledge sharing within the team.

Location

This is a fully remote position open to candidates based in Spain.

About EDB

EDB is a leading provider of data and AI solutions, specializing in empowering organizations to harness the full potential of Postgres. With a commitment to innovation and customer success, EDB supports a diverse range of industries and has established itself as a trusted partner in digital transformation.

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