About the job
GitLab stands at the forefront of innovation as an open-core software company, delivering the most robust AI-powered DevSecOps Platform used by over 100,000 organizations globally. Our mission is to empower individuals to collaborate and contribute to the software that shapes our world. By transforming consumers into contributors, we significantly accelerate human advancement. Our platform fosters collaboration across teams and organizations, dismantling barriers and redefining the possibilities within software development. Through solutions like Duo Enterprise and Duo Agent Platform, we offer our customers AI advantages throughout the Software Development Life Cycle (SDLC).
At GitLab, we embody the same principles in our team dynamics as we do in our products: we harness AI as a vital productivity enhancer, with all team members encouraged to integrate AI into their daily workflows to foster efficiency, innovation, and impactful results. GitLab is a place where careers thrive, creativity blossoms, and every voice is heard. Our high-performance culture, guided by our values and a commitment to continuous knowledge sharing, enables our team members to achieve their maximum potential while collaborating with industry pioneers to tackle complex challenges. Join us in co-creating the future as we develop technology that revolutionizes software development.
Role Overview
As a Support Engineer on our U. S. Government Support Engineering team, you will operate at the critical intersection of Support and Engineering, assisting public sector organizations and U. S. government agencies in deploying GitLab within some of the most secure and constrained environments globally. Your contributions will directly support national security missions, ensuring that customers function effectively within FedRAMP-authorized, air-gapped, and classified or semi-classified environments where traditional troubleshooting methods may not apply.
In this pivotal role, you will dive deep into GitLab using command line tools; analyzing logs, system behavior, and application performance while leveraging strong Linux fundamentals and a comprehensive understanding of GitLab's component interactions. You may collaborate with Product and Engineering teams to reproduce and document edge-case defects using sanitized or redacted data or contribute directly to the product by submitting merge requests.
