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Support Engineer

DustParis
On-site FullTime

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Qualifications

Proven experience in technical support or engineering roles, ideally in an AI or software context. Strong analytical and problem-solving skills. Exceptional communication skills, with the ability to convey complex information clearly. Familiarity with programming languages and debugging tools. Ability to work collaboratively in a fast-paced, team-oriented environment.

About the job

Join the Revolution at Dust

At Dust, we are pioneering an innovative AI operating system designed to revolutionize the way businesses operate. Our mission is to empower teams and individuals with the tools they need to create custom AI agents that enhance productivity and streamline workflows.

With over 70% of our users actively engaging with our platform weekly, Dust has become as integral to their daily operations as tools like Slack and Notion. We are proud to support esteemed clients such as Cursor, Clay, Whatnot, and Persona, and our ambitious goal is to quintuple our growth by the end of 2026.

As a Sequoia-backed company, we boast a diverse team of forward-thinkers from industry leaders like Stripe and OpenAI. We prioritize user experience, rapid development, and a light-hearted approach to serious work.

The Role

We are seeking a dedicated Support Engineer to join our Customer Success team. This role is essential in ensuring our clients maximize their experience with our AI solutions. You will collaborate with our support agents to provide swift, accurate, and delightful user experiences. Your core responsibilities will include:

  • Quality Assurance: Ensuring agent-generated responses meet high standards with minimal human oversight.
  • Knowledge Management: Identifying and documenting gaps in information systematically.
  • Debugging: Analyzing issues to develop well-defined hypotheses and solutions.

About Dust

Dust is at the forefront of AI innovation, crafting a groundbreaking operating system that empowers organizations to redefine their workflows. Our platform is already deeply integrated into the daily routines of our clients, making work more efficient and dynamic. Backed by Sequoia, our diverse and optimistic team is passionate about delivering exceptional value to our users while fostering a fun and engaging work culture.

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