About the job
Join the Revolution at Dust
At Dust, we are pioneering an innovative AI operating system designed to revolutionize the way businesses operate. Our mission is to empower teams and individuals with the tools they need to create custom AI agents that enhance productivity and streamline workflows.
With over 70% of our users actively engaging with our platform weekly, Dust has become as integral to their daily operations as tools like Slack and Notion. We are proud to support esteemed clients such as Cursor, Clay, Whatnot, and Persona, and our ambitious goal is to quintuple our growth by the end of 2026.
As a Sequoia-backed company, we boast a diverse team of forward-thinkers from industry leaders like Stripe and OpenAI. We prioritize user experience, rapid development, and a light-hearted approach to serious work.
The Role
We are seeking a dedicated Support Engineer to join our Customer Success team. This role is essential in ensuring our clients maximize their experience with our AI solutions. You will collaborate with our support agents to provide swift, accurate, and delightful user experiences. Your core responsibilities will include:
- Quality Assurance: Ensuring agent-generated responses meet high standards with minimal human oversight.
- Knowledge Management: Identifying and documenting gaps in information systematically.
- Debugging: Analyzing issues to develop well-defined hypotheses and solutions.

