Support Engineer

Role Overview Vonage is hiring a Video API Tech Support Engineer in Mexico City. This role focuses on helping clients use and integrate Vonage’s video API solutions. The position centers on technical support, troubleshooting, and ensuring customers get the most from our video technology. What You Will Do Provide technical assistance for Vonage’s video API products Support clients with integration and setup questions Troubleshoot issues to maintain smooth video API performance Work closely with team members to resolve complex technical problems Location This position is based in Mexico City, Mexico.

Join our dynamic team at Vonage as an API Support Engineer. In this role, you will be the go-to expert for resolving technical challenges and assisting clients in utilizing our API solutions effectively. Your strong problem-solving skills and technical acumen will be instrumental in ensuring customer satisfaction and optimizing their experience with our products.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

Join Fever, the premier technology platform for culture and live entertainment! We are on a mission to democratize access to culture and entertainment using our innovative technology and data-driven methods. Each month, our platform captivates over 300 million individuals across more than 40 countries, offering them unforgettable experiences while empowering event creators with data and technology to enhance their events and reach wider audiences.Our success is highlighted by partnerships with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, as well as several prestigious awards and support from leading global investors.We are searching for proactive individuals to help shape the future of entertainment. Are you ready to be part of this exciting journey?The engineering team is the backbone of our user-friendly iOS and Android applications and our website. We are responsible for creating, developing, improving, and maintaining all Fever services to ensure our users have exceptional experiences.About the RoleAs a Tech Support Engineer specializing in Advanced Troubleshooting and Escalation, you will play a crucial role in our operations. You will handle incidents that have been pre-classified as bugs, performing thorough root cause analyses to determine definitive solutions and managing the lifecycle of incidents until they are resolved.Key Responsibilities:Conduct advanced troubleshooting and diagnostics, taking ownership of escalated bugs and platform issues. This includes comprehensive investigations, data collection, and log analyses to identify root causes of complex system problems.Manage engineering escalations by preparing high-quality, detailed bug reports for the engineering team. This involves documenting all troubleshooting steps, presenting concrete data findings, and outlining the impact to ensure a smooth transition for bug resolution.

Believe is looking for a Video Channel Management Support Specialist to join the team in Mexico City. This role plays a key part in supporting the company’s video content strategy, working closely with creative colleagues to help engaging videos reach the right viewers. Key responsibilities Coordinate with the creative team to manage and improve video channel operations Assist in delivering compelling video content to audiences Contribute ideas and support for ongoing improvements in video content management and distribution Who will enjoy this role This position is a strong fit for people interested in digital media and looking to develop skills in video channel management and content delivery.

We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.

Join hireframe as a Part-time Short-form Video Editor! We are looking for a creative individual with a passion for storytelling through video. In this role, you will be responsible for editing engaging and dynamic short-form video content for various platforms. If you have a keen eye for detail, a strong sense of pacing, and experience with video editing software, we want to hear from you!

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Nubank is hiring a Global Engineering Director for People Tech. This leadership position oversees engineering teams focused on technology for human resources. The role can be based in Sao Paulo, Bogota, Mexico City, or Palo Alto. Role overview The Global Engineering Director will guide teams working on HR technology, setting a clear technical direction and encouraging innovation. Success in this position depends on the ability to lead with both strategic vision and hands-on management. Key responsibilities Lead engineering teams dedicated to People Tech initiatives Promote technical excellence and high engineering standards Foster a collaborative culture across locations Align engineering practices with Nubank’s mission to empower consumers Translate strategic goals into actionable plans and results Requirements Proven experience in engineering leadership roles Strategic thinking with the ability to execute Strong management and communication skills

Join our dynamic team at Stripe as an IT Support Engineer, where you will play a crucial role in ensuring the seamless operation of our IT infrastructure. You will be responsible for troubleshooting technical issues, providing support to our staff, and implementing solutions that enhance productivity. Your expertise will help us maintain an efficient and effective IT environment.

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Since our inception in 1998, we have been driven by a mission to redefine how gamers engage with their beloved titles. Today, we proudly encompass a global workforce of over 12,000 professionals across more than 70 studios in 26 countries.We are dedicated to assisting video game developers and publishers by providing a vast array of solutions that range from art and audio services to testing, localization, and ultimately, Player Engagement. This rapidly growing service line at Keywords Studios encompasses technical support, community management, and trust & safety services tailored for a diverse portfolio of AAA and Indie studios in the gaming sector.Join us in our quest to cultivate vibrant player communities and deliver exceptional experiences! Role OverviewAs the Operations Manager, you will spearhead multiple projects towards successful completion. Your leadership prowess will serve as the catalyst for achieving project goals, leaving a significant mark on our organizational objectives.Your meticulous approach to project tracking and budget management will drive operational profitability while ensuring timely and accurate billing across all projects. By proactively managing project scope changes, identifying potential risks, and developing strategic contingency plans, you will ensure seamless project outcomes with confidence. Desired QualificationsLeadership:Oversee assigned projects comprehensively, ensuring that client expectations are met and processes are adjusted as required.Collaborate with the Business Development Management Team to evaluate new project scopes, providing expert guidance to clients while agreeing on processes and timelines.Maintain performance records for Team Leads and agents, offering ongoing feedback and mentorship.Coordinate schedules with Team Leads and facilities to ensure optimal project execution.Engage daily with clients, managing all project-related communication and strategies.Implement quality control measures across projects.Define workflows and responsibilities among project team members.Guarantee financial success for projects by delivering accurate reports and invoices to clients punctually.Timely address and resolve project or HR issues, escalating them when necessary.Analytics:Possess a keen eye for identifying errors or inconsistencies in both personal and team contributions, addressing or amending them as necessary.Ability to prepare, interpret, and effectively utilize management information reports.Play a crucial role in designing and improving processes, methodologies, and tools while maintaining thorough documentation.Communication:Deliver comprehensive briefings to Team Leads and agents, ensuring alignment with project objectives and strategies.

Join our dynamic team at nascompany as a Creative Videographer and Video Editor. We are looking for an innovative professional who possesses a keen eye for detail and a passion for storytelling through video. In this role, you will be responsible for capturing, editing, and producing engaging video content that resonates with our audience.Your creativity and technical skills will be essential in bringing our brand's vision to life. You will collaborate closely with our marketing team to develop video concepts and ensure high-quality output that aligns with our goals.

Join Vonage as a Data Partnerships Manager where you will spearhead the management and development of strategic partnerships in mobile identity and network APIs across the Americas. This role involves collaborating with key stakeholders to identify growth opportunities and enhance service offerings.

Role overview The Support Engineer position at NielsenIQ in Mexico City centers on providing technical support to clients and ensuring their needs are addressed promptly. This role plays a key part in maintaining the reliability of services and upholding client satisfaction. Collaboration is a regular part of the job. Support Engineers work with colleagues from various teams to resolve client issues and keep daily operations on track. Building and maintaining strong relationships with clients is also a core responsibility. What you will do Deliver technical support and solutions for clients Work closely with internal teams to resolve operational challenges Help sustain smooth business operations Support ongoing client relationships through effective communication Location This position is based in Mexico City.

Join our dynamic team at Pearl Talent as a Senior Video Editor & Graphic Designer! We are looking for a creative professional who is passionate about visual storytelling and has a strong background in video editing and graphic design.As a Senior Video Editor & Graphic Designer, you will be responsible for crafting compelling video content that resonates with our audience. You will collaborate with various teams to develop engaging graphics and videos that align with our brand identity.

Join ALTEN Mexico, a leading engineering firm specializing in innovative solutions for engineering, technology, and product development. We pride ourselves on delivering top-notch technical support to premier OEMs in the automotive sector, enhancing product development, quality assurance, diagnostics, and aftersales services.As a Field Technical Support Engineer, you will be instrumental in diagnosing and resolving intricate automotive issues, serving as a pivotal technical resource for challenging vehicle repair cases. This position demands a robust understanding of vehicle diagnostics, electrical systems, electronic systems, and electrified vehicles, along with the ability to independently analyze problems and drive continuous improvement in aftersales operations.Key ResponsibilitiesDeliver expert-level diagnostics to facilitate precise and timely vehicle repairs.Document and report technical issues detected in vehicles and diagnostic tools.Assess support cases regarding customer complaints, prior repairs, warranty history, and software status.Conduct technical investigations and follow-ups to bolster aftersales operations.Resolve complex or critical repair scenarios through thorough investigation and testing.Perform root cause analysis, documenting findings and corrective measures.Assist in vehicle fire and collision investigations as necessary.Spot opportunities for process improvement and suggest innovative technical solutions.Engage professionally with technical teams and stakeholders, representing the brand with technical authority.