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Systems Administrator II

CisionHyderabad, India
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:- Proven expertise in administering and developing Atlassian products, particularly Jira, Jira Service Manager, and Confluence.- Strong analytical and problem-solving skills with the ability to understand complex IT and business requirements.- Excellent communication skills and a collaborative mindset.- Previous experience with IT Service Management processes is highly desirable.- Ability to work independently as well as part of a team in a fast-paced environment.

About the job

 

 

 

At Cision, we are dedicated to empowering individuals to create significant impacts. Here, every voice matters, every idea is valued, and your unique perspective is integral to our shared success. As a member of our global team, you will flourish in an environment that promotes curiosity, collaboration, and innovation while making significant contributions to the brands we support. 
 
Join us in redefining the future of communication and fostering authentic connections that truly matter. Whether you are tackling complex challenges or pioneering groundbreaking innovations, your growth is our success, and together, we will shape the conversations of tomorrow. 

 

JOB SUMMARY:
A highly skilled technical resource responsible for administering, developing, and maintaining Jira, Jira Service Manager, and Confluence. You will support the entire life cycle of the ITSM platform implementation, development, integrations, and processes from strategy and design to training and delivery. Your role includes gathering, documenting, and analyzing business and technical requirements to enhance system capabilities, user experience, and automate process flows.

ESSENTIAL FUNCTIONS:
· Act as a subject matter expert for Atlassian products, specifically Jira, Jira Service Manager, and Confluence.
· Administer and develop Jira, Jira Service Manager, and Confluence.
· Manage platform enhancements and workflow design requirements.
· Configure and develop capabilities for Atlassian products, including our ITSM (Jira Service Manager) to align with IT Service Management policies, processes, and procedures.
· Collect requirements from service owners for new functionalities, reports, and automation.
· Comprehend IT and business requirements, with the ability to create, test, and deploy business rules and scripts that fulfill these requirements.
· Configure and administer the ITSM platform user interface, screen elements, workflows, mobile interfaces, plugins, and branding.
· Manage and administer lists, filters, forms, platform interfaces (to other data sources), and the data within tables, import sets, and the CMDB.
· Oversee and administer ITSM users, groups, and various roles.
· Assist the Service Catalogue Analyst in developing, building, testing, deploying, and updating items within the Service Catalogue and related items in the Self-Service Portal.
· Participate in the development, testing, deployment, and updating of workflows.
· Configure and maintain application security across all modules and interfaces.
· Identify integration requirements with external systems.

About Cision

Cision is a global leader in communication intelligence, empowering brands to enhance their reputation and connect authentically with their audiences. Our innovative solutions and collaborative culture foster growth and creativity. Join us to make a real difference in the world of communication.

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