Systems & Digital Operations Specialist

Role overview prime-system seeks a People Experience Specialist for a full-time position in Lahore, Punjab, Pakistan. The working hours are 3:00 PM to 12:00 AM PKT. This role centers on fostering a positive workplace culture, supporting employee engagement, and helping maintain a healthy work environment. The People Experience Specialist plays an important part in shaping employee experiences and ensuring HR initiatives align with business goals. Main responsibilities Design and implement employee experience programs throughout the employee lifecycle, including onboarding and offboarding. Lead engagement efforts by organizing surveys, managing feedback channels, and launching targeted programs to improve satisfaction. Collaborate with HR and business leaders to nurture a high-performance, inclusive workplace. Analyze employee feedback and HR data to identify trends and suggest practical improvements. Oversee onboarding processes to help new hires integrate smoothly. Support learning, development, and well-being activities for employees. Develop and maintain HR policies, communication strategies, and programs that enhance employee experience. Serve as a main contact for employee questions, resolving issues promptly and positively. Organize internal events, recognition programs, and activities that strengthen company culture. Ensure all people experience efforts reflect company values and objectives. Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. 3 to 6 years of experience in HR, employee experience, or organizational development. Strong understanding of employee engagement, workplace culture, and HR best practices. Excellent communication and interpersonal skills. Comfort working with HR data and feedback using an analytical approach. Familiarity with HR tools, surveys, and engagement platforms is a plus. Ability to manage multiple initiatives simultaneously and adapt to changing priorities. Location and schedule Based in Lahore, Punjab, Pakistan Full-time position Working hours: 3:00 PM – 12:00 AM PKT

Role overview The Lead - People & Culture at prime-system will play a central role in guiding organizational culture and shaping the employee experience. Based in Lahore, Punjab, Pakistan, this full-time position runs from 3:00 PM to 12:00 AM PKT. The focus is on building a high-performance, inclusive workplace while aligning HR initiatives with the company’s business direction. Main responsibilities Design and implement People & Culture strategies that align with business goals. Lead projects to strengthen organizational culture, employee engagement, and employer branding. Collaborate with leadership to develop and execute workforce planning and talent strategies. Oversee the entire employee lifecycle, including onboarding, development, performance management, and retention. Create and launch policies, programs, and frameworks to enhance the employee experience. Guide change management efforts during organizational transformation. Apply HR analytics and employee feedback to inform data-driven decisions. Foster a culture of feedback, recognition, and continuous improvement. Ensure compliance with labor laws, company policies, and HR best practices. Manage and mentor the HR team to deliver effective people solutions. Position details Location: Lahore, Punjab, Pakistan Type: Full-time Working hours: 3:00 PM – 12:00 AM PKT

Join our dynamic team at Devsinc as an Associate People Success Executive, where you will play a vital role in enhancing our employee experience and fostering a culture of growth and engagement. In this position, you will collaborate with various departments to support talent development initiatives and contribute to our mission of delivering exceptional results.

Role overview Delivery Hero seeks a Vendor Experience Manager based in Lahore. The position centers on building strong connections with partners and raising vendor satisfaction. The focus is on providing thoughtful support and driving engagement to help vendors succeed. What you will do Create and apply strategies aimed at improving vendor experience Maintain ongoing relationships with partners, ensuring communication stays clear and support is consistent Gather and review feedback from vendors to spot opportunities for improvement Collaborate with teams across the business to refine and streamline processes Lead projects that encourage long-term, productive partnerships Requirements Proactive approach to managing projects that impact vendor outcomes Experience in relationship management and process improvement

Grade Level: L1 Location: Lahore, Punjab, Pakistan Application deadline: 23rd April, 2026 Role overview The Commercial Experience Executive joins the Commercial Experience team at Jazz, reporting to the Commercial Experience Manager. Based at an Experience Center in Lahore, this role serves as the first point of contact for customers, shaping their experience with the company from the moment they arrive. What you will do Welcome and guide walk-in customers, creating a positive first impression. Learn and use the CRM system and related portals confidently. Respond to customer inquiries at the Experience Center, aiming to improve each visitor’s experience through attentive service. Maintain high standards in customer support and assistance. Encourage product upselling from within the Experience Center. Suggest and implement ways to improve customer experience, focusing on reducing wait and service times. Show both confidence and humility when interacting with customers. Handle customer complaints, taking responsibility for timely and effective resolutions. Work to retain customers and reduce churn. Coordinate with other teams and stakeholders to resolve issues efficiently. Meet monthly KPIs for service quality and sales targets. Stay updated on current company policies, procedures, promotions, and value-added services offered by Jazz. Commitment to inclusion Jazz is an equal-opportunity employer. The company values diversity and is dedicated to maintaining an inclusive workplace for all employees.

Grade Level: L3Location: LahoreLast date to apply: 2nd March 2026Overview of the Role:We are in search of a results-oriented Manager of Data Sourcing & Integration within the Customer Experience (CX) domain. This pivotal role demands leadership in customer data acquisition, integration, and governance, ensuring seamless and accurate data flows essential for CX analytics, service performance assessment, journey optimization, and strategic decision-making.The ideal candidate will possess profound expertise in enterprise data integration, customer data management, operational controls, and frameworks for data quality, particularly in high-transaction environments.Key Responsibilities:Develop and lead a data sourcing strategy tailored to enhance customer experience, utilizing data from CRM systems, contact center platforms, digital channels, complaint management systems, and service applications.Oversee ETL/ELT pipelines that facilitate existing Business Intelligence (BI) and analytical needs of CX teams.Establish and enforce data validation, reconciliation, and governance protocols for all customer-related datasets.Champion data quality initiatives to guarantee precise reporting of CX Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).Manage both batch processing and real-time ingestion of customer interaction data.Ensure the secure handling of customer data in full compliance with privacy regulations.Collaborate with CX, Analytics, Digital, and Commercial teams to translate business requirements into scalable data solutions.Monitor operational KPIs pertaining to data accuracy, availability, and integration performance.Drive continuous improvement efforts aimed at enhancing automation, reliability, and reporting efficiency.Oversee server disk space utilization, storage planning, and capacity forecasting.Design, maintain, and periodically validate Disaster Recovery (DR) plans for CX data systems.

About Us:Motive is dedicated to empowering the workforce that drives physical operations by providing innovative tools that enhance safety, productivity, and profitability. For the first time, safety, operations, and finance teams can seamlessly manage drivers, vehicles, equipment, and fleet-related expenses within a unified platform. The Motive platform, enhanced by industry-leading AI, offers comprehensive visibility and control while significantly reducing manual workloads through automated and simplified task management.With nearly 100,000 customers ranging from Fortune 500 companies to small businesses across diverse sectors like transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector, Motive is at the forefront of transforming how businesses operate.Learn more about us at gomotive.com.Role Overview:Minimum of one year of experience in workplace and facilities management with a reputable organization.This is a full-time onsite role requiring availability from 6 PM to 3 AM, five days a week, with no remote or hybrid work options.Proficiency in Microsoft Excel, Google Slides, Google Sheets, PowerPoint, and other relevant applications.Experience collaborating with third-party service providers.Strong expertise in data configuration and meticulous record-keeping.Key Responsibilities:Effectively address inquiries and complaints via email, Slack, and in person.Contribute to creating a professional and serene working environment for all employees.Demonstrate quick thinking and responsiveness to last-minute requests.Utilize innovative strategies to improve employee experience while optimizing costs.

Job Title: Billing SpecialistWorking Hours: 8 AM-5 PM EST (Onsite)Location: Lahore/IslamabadPosition Overview: The Billing Specialist is tasked with the essential duty of preparing and processing client invoices in strict accordance with contractual agreements. This role is pivotal in ensuring timely billing, addressing billing discrepancies, and maintaining accurate billing records while providing outstanding support to both internal and external clients. The Billing Specialist is integral to the smooth operation of accurate and efficient billing processes.Key Responsibilities:Contract Review: Scrutinize contractual agreements to ascertain billing terms, payment schedules, and invoicing requirements.Invoice Creation: Generate and dispatch invoices to clients based on the billing terms specified in contracts.Invoice Accuracy: Ensure that all invoices are precise, dispatched on time, and adhere to accounting standards and regulations, including ancillary charges outside the signed contract.Billing Schedule Management: Oversee billing schedules for contractual agreements, ensuring timely invoice dispatch and payment receipt as per contract stipulations.Discrepancy Resolution: Address any billing discrepancies or disputes with clients, collaborating with internal teams and external stakeholders to ensure timely payment.Record Maintenance: Keep accurate billing records for contracts, including invoices, payments received, and any amendments to billing terms or schedules.Financial Reporting Support: Assist in financial reporting, including preparing reports and analyses concerning contractual billing and revenue recognition.Timesheet Management: Maintain accurate and real-time timesheets.Professional Development: Engage in mentoring and seek feedback from peers and superiors.Issue Escalation: Escalate complex issues to senior resources or appropriate teams when necessary.Process Maintenance: Ensure the documentation, processes, and standards are upheld through change management protocols.Product Knowledge: Develop an in-depth understanding of the products and services offered by the company.

Job Title: Accounts Payable SpecialistWork Schedule: American (EST)Work Arrangement: Onsite/HybridWe encourage candidates with relevant experience and fluency in English to apply for this exciting opportunity.Job Overview: As a Senior Accounts Payable Specialist, you will oversee the payment processing function, ensuring that invoices are verified, processed, and payments to vendors and suppliers are executed accurately and on time. This role demands meticulous maintenance of financial records, account reconciliation, resolution of any payment discrepancies, and effective collaboration with both internal teams and external vendors.Key Responsibilities:Adhere to and uphold company standards and processes for predictable outcomes.Manage the entire accounts payable cycle efficiently.Review and process vendor invoices to ensure accuracy and compliance with company policies.Match invoices with purchase orders and receiving documentation for proper authorization.Accurately code and enter invoices into the accounting system.Reconcile vendor statements and address discrepancies.Prepare and execute payment runs, including checks and electronic transfers, while adhering to payment terms.Oversee the approval process of expense reports and credit card transactions.Collaborate with internal departments for necessary approvals and to resolve invoice-related issues.Address and resolve complex inquiries from the accounts payable team.Respond promptly to vendor inquiries and rectify payment discrepancies.Develop metrics to showcase team performance and identify areas for improvement.Assist in month-end and year-end closing activities, including accrual preparation.Maintain organized and accurate accounts payable records and documentation.Stay informed about best practices in accounts payable and changes in accounting regulations.Support Finance leadership in analyzing AP-related data for strategic decisions.Provide mentorship to junior accounts payable specialists.Additional ResponsibilitiesMaintain accurate timekeeping records.Receive constructive feedback from peers and superiors.Escalate complex issues to senior team members as necessary.Participate actively in team meetings and training sessions.

Join Metro Makro as a Category Specialist in Commodities, where you will play a pivotal role in driving our product strategy and ensuring optimal stock levels. This position is ideal for individuals who are passionate about market trends and have a keen analytical mindset.

Pakistan Mobile Communication Limited (PMCL) is hiring a NOC OSS Operations Specialist based in Lahore, Punjab. This position plays a key part in supporting network operations and helping to maintain stable service for customers. Role overview The NOC OSS Operations Specialist monitors network activity using OSS systems, responds to incidents, and assists with troubleshooting. Collaboration with technical teams is frequent to help ensure network reliability. Keeping thorough and accurate records of operational activities is also an important part of this job. What you will do Monitor and manage network operations through OSS systems Respond to incidents and support troubleshooting efforts Work closely with technical teams to ensure network reliability Document operational activities and maintain accurate records Requirements Attention to detail and a strong sense of responsibility Interest in technology and network operations Commitment to maintaining high operational standards

Join Inbox Business Technologies as a meticulous Technical Documentation Specialist, where you will be responsible for crafting precise, organized, and standardized documentation for Jira Service Management and ITSM implementations. You will collaborate with consultants, quality assurance teams, and delivery stakeholders to ensure that all configurations, workflows, and architectural decisions are meticulously documented in accordance with ITSM best practices.

Join Petra Brands as a Retail Operations Specialist and be a vital part of our innovative team dedicated to enhancing consumer experiences. Located in the vibrant Phase 8 DHA, Lahore, we are on a mission to deliver unique and memorable consumer packaged goods across various sectors including party, craft, beauty, personal care, and lifestyle. We pride ourselves on creating products that inspire creativity and connection.In this full-time role, you will report directly to the Operations Manager and work from 4 PM to 1 AM PKT / 5 PM to 2 AM PKT. We are looking for a detail-oriented, proactive, and organized individual with excellent communication skills and an operational mindset.

Join our dynamic team at Metro Makro as a Dairy Category Specialist, where you will play a crucial role in driving our dairy category's success. This position involves managing product selection, pricing strategies, and promotional activities to enhance our dairy offerings. You will collaborate with suppliers and internal teams to ensure optimal product availability and quality.

Join Payoneer as an Account Engagement Specialist in the dynamic APAC region. Your role will involve engaging with clients to enhance their experience and drive satisfaction through tailored solutions. You will be a key point of contact, ensuring clients are leveraging our services effectively to achieve their business goals.

Join Devsinc as a Credit Card Chargeback Specialist, an essential role for managing the complexities of credit card disputes. We are looking for a seasoned professional who possesses extensive knowledge of the credit card network dispute processes and terminology. The ideal candidate will bring 5-10 years of experience from an issuing bank, with a strong preference for those with a background in handling chargebacks within the hospitality sector.Key Responsibilities:● Oversee the complete credit card chargeback lifecycle while adhering to card network regulations.● Lead and mentor a specialized team dedicated to the efficient management of chargeback exceptions.● Enhance our proprietary chargeback automation platform to optimize operational efficiency and accuracy.● Professionally manage customer interactions, ensuring clarity and effective resolution of issues.● Stay abreast of evolving credit card network terms and dispute processes.● Collaborate with various teams to implement improvements focused on increasing automation, utilizing AI tools to boost dispute success rates.● Advise hotel partners on strategies to prevent chargebacks and mitigate financial losses.● Analyze chargeback cases to identify trends and suggest process enhancements.

AdalFi is at the forefront of transforming digital lending in Pakistan, leveraging cutting-edge technology to streamline financial solutions. Our innovative credit infrastructure empowers banks to make instantaneous, automated lending decisions, utilizing advanced data science, machine learning, and artificial intelligence.We are seeking a dynamic and results-oriented Senior Recruitment Specialist to join our team. The ideal candidate will possess over 4 years of comprehensive recruitment experience, ideally within the Software and IT sectors. Proficiency in Applicant Tracking Systems (ATS) and LinkedIn Recruiter tools is essential, along with a demonstrated ability to attract and secure top talent in a rapidly evolving environment.Key Responsibilities:Oversee the complete recruitment lifecycle for both technical and non-technical positions, including job postings, candidate sourcing, screening, interviewing, and offer management.Utilize LinkedIn Recruiter tools, job boards, social media, and internal databases to effectively source candidates.Ensure accurate and current candidate pipelines and recruitment workflows within the ATS.Collaborate closely with hiring managers and technical leads to comprehend hiring requirements and craft tailored sourcing strategies.Conduct initial screenings and coordinate interviews, delivering timely feedback to ensure a seamless hiring process.Regularly monitor and report recruitment metrics to the HR team and leadership.Qualifications:Bachelor's or Master's degree in a relevant discipline.A minimum of 3 years of substantial recruitment experience, preferably in a Software or IT environment.Demonstrated experience with LinkedIn Recruiter tools for candidate sourcing and engagement.Strong familiarity with ATS platforms and recruitment workflow management.Exceptional communication, interpersonal, and stakeholder management skills.

AdalFi is at the forefront of transforming digital lending in Pakistan, serving as a pioneering fintech company. We specialize in creating smart credit infrastructure for banks, empowering them to execute real-time, automated lending decisions through cutting-edge data science, machine learning, and artificial intelligence technologies.We are seeking a dynamic Senior Talent Acquisition Specialist with a minimum of 4 years of comprehensive recruitment experience, ideally within the Software and IT sectors. The successful candidate will demonstrate expertise in utilizing Applicant Tracking Systems (ATS) and LinkedIn Recruiter tools, coupled with a proven ability to identify and hire exceptional talent in a fast-paced, ever-evolving environment.Key Responsibilities:Oversee the full recruitment process for both technical and non-technical positions, including job postings, candidate sourcing, screening, interviewing, and managing offers.Proactively source candidates using LinkedIn Recruiter, various job boards, social media channels, and internal talent databases.Ensure accurate and current candidate pipelines and recruitment processes are maintained within the ATS.Collaborate with hiring managers and technical leaders to identify hiring needs and design customized sourcing strategies.Conduct initial candidate assessments and coordinate interview schedules, guaranteeing timely feedback and a seamless hiring experience.Regularly track and report on recruitment metrics to the HR team and senior leadership.Qualifications:Bachelor’s or Master’s degree in a relevant discipline.Minimum of 4 years of recruitment experience, preferably in a Software or IT environment.Demonstrated proficiency in using LinkedIn Recruiter for sourcing and engaging candidates.Strong command of ATS platforms and management of recruitment workflows.Excellent communication, interpersonal, and stakeholder engagement skills.

We are establishing a proactive talent pool for future opportunities in our organization.Grade Level: L1/L2Location: LahorePosition Overview:The FIX NOC Specialist is tasked with configuring transport networks, encompassing Microwave, Optical, IP, and FIX Customers, while working in 24/7 shifts.This role reports directly to the Manager of TXN/IP-NOC and collaborates with an extended team of 11 professionals.Key Responsibilities:Hands-on expertise with Juniper, Huawei, Cisco (including SRX, ASA, Fortinet), and IP nodes.Conducting analyses of existing hardware, software, and networking systems.Designing and implementing scalable Juniper/Huawei networks as per client requirements.Testing and troubleshooting deployed Juniper/Huawei systems.Addressing technical issues related to networks, hardware, and software.Performing speed and security tests on installed networks.Implementing network security upgrades.Upgrading or replacing hardware and software systems as necessary.Engaging in proactive analysis and troubleshooting to identify root causes of recurring outages, supporting concerned teams for timely resolutions.Providing Level 2 network support to operational teams across the nation.Managing nationwide activities including rollouts, network deployment, and operations.Identifying and addressing network faults, ensuring follow-up until closure.Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.